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Author Topic: 0 commission, what's this?  (Read 3757 times)

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« on: November 15, 2017, 02:23 »
0
Can anyone enlighten me how could this happen?


Semmick Photo

« Reply #1 on: November 15, 2017, 03:28 »
0
Delay in computing, it will correct itself.

« Reply #2 on: November 15, 2017, 04:16 »
0
Delay in computing, it will correct itself.
Thank you, that would be nice.

« Reply #3 on: November 16, 2017, 05:12 »
0
Still not updated.
I contacted support and got an answer in a few hours:

Thank you for informing us of the matter.

We'll notify our IT team to look into it and the issue should be resolved within the next week.


At least their support team answers to our emails.

« Reply #4 on: November 21, 2017, 01:53 »
0
Got the same issue, it will fix automatically.

« Reply #5 on: November 21, 2017, 10:18 »
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Was it fixed finally?

« Reply #6 on: November 22, 2017, 16:16 »
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Was it fixed finally?
Not yet. No word from support after that email and it didn't autofix either.

« Reply #7 on: November 30, 2017, 04:47 »
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The problem never corrected itself but today I got the final answer from support:
Quote
We have refunded and re-downloaded back the image with the correct amount. Please see as attached.

If you need any further assistance, kindly do not hesitate to contact us.

I never had a commission on that image downloaded on the 14th but I had another download two days ago, I don't see how is that a refund.
Anyway, they fixed it very conveniently on the last day of the month, what can I say?
$0.13 minus more taxes at home, conversion fees, transaction fees, I wonder why am I still uploading?

At least, support is always very kind.
« Last Edit: November 30, 2017, 05:00 by Dodie »


 

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