MicrostockGroup

Agency Based Discussion => 123RF => Topic started by: Druid on April 13, 2012, 08:49

Title: Accepted images not in Portfolio
Post by: Druid on April 13, 2012, 08:49
I had a load of images accepted at 123rf 4 days ago and still not in Portfolio. Anyone else experiencing this problem. I emailed them and all the reply said was they are fixing it give us a few days.

Thats a few days of potential sales gone.

Druid
Title: Re: Accepted images not in Portfolio
Post by: heywoody on April 13, 2012, 08:59
Approval now very fast but seems to take ages for images to appear...
Title: Re: Accepted images not in Portfolio
Post by: Metsafile on April 13, 2012, 11:17
I had a load of images accepted at 123rf 4 days ago and still not in Portfolio. Anyone else experiencing this problem. I emailed them and all the reply said was they are fixing it give us a few days.

Thats a few days of potential sales gone.

Druid

Patience, they seem to be in slowmo most of the time.
Title: Re: Accepted images not in Portfolio
Post by: modviz on April 14, 2012, 21:45
Interesting...I'm dealing with the same issue and found your topic posted.
My "history" total says 333 combined RF and ED yet when I go to my
"profile" it states I only have 303 images. That's been on-going for at least a week. I checked with DP and accepted images go directly on-line immediately.
Title: Re: Accepted images not in Portfolio
Post by: MarjorieB on April 17, 2012, 03:42
I've been contributing to 123RF for a couple of years, and the approval time is generally slower than their stated goal of 1-2 days.  It usually happens overnight Sunday night or Wednesday night, and then the images appear a day or two later when they are posted to the database. 

At least, that's how it's been until this month.  I've had about four dozen pix approved since April 1, and none of them have appeared yet.  In response to my inquiry, I was told that the problem was going to take just a couple of days to fix--that was over a week ago.  My second inquiry got the same response, with the additional reassurance that the images are actually there and searchable on the keywords so we aren't losing sales.  Problem is, I know my pictures and my keywords, and they aren't coming up in my searches.  I copied off the ID number of one from my history page (remembering to remove my own ID from the front of it) and the search retuned no result.  I would feel better about the whole thing if they hadn't tried to BS me about the searchability.  It makes it all very depressing and it seems pointless to upload more....

So to distract myself, I took a couple of dozen of my best, mostly those with multiple sales, and started a new account at another site.  It will keep me from brooding about the problems, and I may even make some sales, who knows?
Title: Re: Accepted images not in Portfolio
Post by: alex123rf on April 17, 2012, 05:00
Hi MajorieB,

I'm very sorry to hear about the problems you're having. Please PM me with your UID and I'll conduct an indepth check for you.

Additionally, if you try to find your image from your filename you're required to copy and paste the ENTIRE filename (including your userID) then you'll be able to find the indexed image including the running image# on 123RF.com.

Do let me know.

Alex.
Title: Re: Accepted images not in Portfolio
Post by: krilcis on April 17, 2012, 09:05
..  I've had about four dozen pix approved since April 1, and none of them have appeared yet. ..

+ 1

Same here. More than three dozen approved at the very beginning of April and are still not indexed and available via search by keywords. And obviously, as per MarjorieB's post, customer support is just useless.
Title: Re: Accepted images not in Portfolio
Post by: Druid on April 17, 2012, 10:26
Mine are still not showing in my port, have contacted submissions twice now to be told "there is a problem be patient".

The reviews are being done super fast at the moment but not showing afterwards.

Druid
Title: Re: Accepted images not in Portfolio
Post by: modviz on April 17, 2012, 18:48
My last accepted image appearing in my portfolio
was on March 30th.....over 50 images accepted
since. Is there an April hex?
Title: Re: Accepted images not in Portfolio
Post by: Angel on April 18, 2012, 02:27
Hey All,

We've rectified the issue and it'll be OK tomorrow.

Please email your UID to [email protected] if same situation happens.


Thanks,
Anglee
Title: Re: Accepted images not in Portfolio
Post by: panicAttack on April 18, 2012, 05:42
I hope it will be corrected for everyone, because I also miss newer approved images in portfolio but didn't see this topic until now

Thanks
Title: Re: Accepted images not in Portfolio
Post by: Druid on April 18, 2012, 15:51
Still not sorted..............
Title: Re: Accepted images not in Portfolio
Post by: heywoody on April 19, 2012, 09:07
Still not sorted..............

Nor here  :(
Title: Re: Accepted images not in Portfolio
Post by: gemmy12 on April 19, 2012, 09:17
No improvement here too. Still waiting.
Title: Re: Accepted images not in Portfolio
Post by: modviz on April 19, 2012, 10:01
Quote
We've rectified the issue and it'll be OK tomorrow.

Please email your UID to [email protected] if same situation happens.

I did as they suggested a few days ago....hopefully they'll respond. You might try doing the same...
Title: Re: Accepted images not in Portfolio
Post by: panicAttack on April 19, 2012, 11:54
still nothing here
Title: Re: Accepted images not in Portfolio
Post by: prostock on April 19, 2012, 13:14
My images have appeared in the portfolio
Title: Re: Accepted images not in Portfolio
Post by: modviz on April 19, 2012, 13:48
Most of my images have appeared in my "portfolio"
after contacting 123RF.  Best to contact them although I'm
hoping this isn't going to be an on-going problem.
Title: Re: Accepted images not in Portfolio
Post by: Dan on April 19, 2012, 13:50
     I  have  an  ed  that's  not  show  up  even  thought  i  have  a  regular  pic  approved  at  later  date  already  in  my   file
Title: Re: Accepted images not in Portfolio
Post by: panicAttack on April 19, 2012, 13:57
my images are now active in portoflio

thanks! :)
Title: Re: Accepted images not in Portfolio
Post by: gemmy12 on April 19, 2012, 14:36
My images also came to my port.. finally.
Title: Re: Accepted images not in Portfolio
Post by: heywoody on April 19, 2012, 16:54
Yes they've all come home wagging their tails behind them  ;D
Title: Re: Accepted images not in Portfolio
Post by: Druid on April 20, 2012, 04:37
Yes mine have finally appeared..............
Title: Re: Accepted images not in Portfolio
Post by: vector99 on June 15, 2012, 08:39
My images already approved not yet appear in my portfolio!...  ???
Title: Re: Accepted images not in Portfolio
Post by: CD123 on June 16, 2012, 01:09
I queried 2 of my rejections. With the acceptance notice the reviewer wrote "You should be able to see them in your portfolio within a week from now." So it seems that is the current waiting time before new approved images will be available and displayed.
Title: Re: Accepted images not in Portfolio
Post by: Angel on June 18, 2012, 05:03
My images already approved not yet appear in my portfolio!...  ???

Hey vector99,

It will take around a week's time for the approved images to be displayed in your portfolio due to our storage upgrade.


Thanks,
Anglee
Title: Re: Accepted images not in Portfolio
Post by: Druid on October 01, 2012, 13:40
Have just checked and a number of my images uploaded on two seperate occassions in september have failed to make it into my port again. Keyword searches have not turned them up either. They show in my history as having been accepted but not showing.

I hope this isn't going to be something I am going to have to keep checking up on everytime I upload.

Anyone else notice this problem or are they picking on me??????
Title: Re: Accepted images not in Portfolio
Post by: heywoody on October 01, 2012, 16:19
It can take a while but, if later approved images show up, you need to take it up with support.
Title: Re: Accepted images not in Portfolio
Post by: digitalexpressionimages on October 03, 2012, 07:07
Have just checked and a number of my images uploaded on two seperate occassions in september have failed to make it into my port again. Keyword searches have not turned them up either. They show in my history as having been accepted but not showing.

I hope this isn't going to be something I am going to have to keep checking up on everytime I upload.

Anyone else notice this problem or are they picking on me??????

No you're not the only one. I've contacted support twice now about 10 missing images from my port. Last time they said to give them the ID numbers and of course i couldn't because all I know is the number of accepted is different then the number in the port. They then said it might take a couple of days to sort it out and now, hold on let me check...

Nope, a week and a half later nothing has changed. I also noticed that one of my shots is duplicated. Same shot in there twice with 2 different ID numbers. I have stopped uploading because I don't need to go to the effort of uploading if the stuff is just going to go missing and they don't seem to care.
Title: Re: Accepted images not in Portfolio
Post by: Druid on October 03, 2012, 12:43
Support told me there had been a "computer glitch" at about the time I uploaded. They say they will sort it but so far nothing.....
Title: Re: Accepted images not in Portfolio
Post by: Angel on October 03, 2012, 23:09
Hey Digitalexpression and Druid,

Thanks for the heads-up.

Digitalexpression,

We've raised your issue to the PIC. We will inform you via email once the matter is investigated.

Druid,

Please PM your UID to me so that we can check it for you.


Thanks,
Anglee

Title: Re: Accepted images not in Portfolio
Post by: Maxal on February 21, 2013, 02:16
Mine appear and disappear, and appear and disappear……
http://www.microstockgroup.com/123royaltyfree-com/no-images-in-portfolio/ (http://www.microstockgroup.com/123royaltyfree-com/no-images-in-portfolio/)