Author Topic: Accepted images not in Portfolio (Read 16016 times)

Druid · « **on:** April 13, 2012, 08:49 »

I had a load of images accepted at 123rf 4 days ago and still not in Portfolio. Anyone else experiencing this problem. I emailed them and all the reply said was they are fixing it give us a few days.

Thats a few days of potential sales gone.

Druid

heywoody · « **Reply #1 on:** April 13, 2012, 08:59 »

Approval now very fast but seems to take ages for images to appear...

Metsafile · « **Reply #2 on:** April 13, 2012, 11:17 »

Quote from: Druid on April 13, 2012, 08:49

I had a load of images accepted at 123rf 4 days ago and still not in Portfolio. Anyone else experiencing this problem. I emailed them and all the reply said was they are fixing it give us a few days.

Thats a few days of potential sales gone.

Druid

Patience, they seem to be in slowmo most of the time.

modviz · « **Reply #3 on:** April 14, 2012, 21:45 »

Interesting...I'm dealing with the same issue and found your topic posted.
My "history" total says 333 combined RF and ED yet when I go to my
"profile" it states I only have 303 images. That's been on-going for at least a week. I checked with DP and accepted images go directly on-line immediately.

MarjorieB · « **Reply #4 on:** April 17, 2012, 03:42 »

I've been contributing to 123RF for a couple of years, and the approval time is generally slower than their stated goal of 1-2 days. It usually happens overnight Sunday night or Wednesday night, and then the images appear a day or two later when they are posted to the database.

At least, that's how it's been until this month. I've had about four dozen pix approved since April 1, and none of them have appeared yet. In response to my inquiry, I was told that the problem was going to take just a couple of days to fix--that was over a week ago. My second inquiry got the same response, with the additional reassurance that the images are actually there and searchable on the keywords so we aren't losing sales. Problem is, I know my pictures and my keywords, and they aren't coming up in my searches. I copied off the ID number of one from my history page (remembering to remove my own ID from the front of it) and the search retuned no result. I would feel better about the whole thing if they hadn't tried to BS me about the searchability. It makes it all very depressing and it seems pointless to upload more....

So to distract myself, I took a couple of dozen of my best, mostly those with multiple sales, and started a new account at another site. It will keep me from brooding about the problems, and I may even make some sales, who knows?

alex123rf · « **Reply #5 on:** April 17, 2012, 05:00 »

Hi MajorieB,

I'm very sorry to hear about the problems you're having. Please PM me with your UID and I'll conduct an indepth check for you.

Additionally, if you try to find your image from your filename you're required to copy and paste the ENTIRE filename (including your userID) then you'll be able to find the indexed image including the running image# on 123RF.com.

Do let me know.

Alex.

krilcis · « **Reply #6 on:** April 17, 2012, 09:05 »

Quote from: MarjorieB on April 17, 2012, 03:42

.. I've had about four dozen pix approved since April 1, and none of them have appeared yet. ..

+ 1

Same here. More than three dozen approved at the very beginning of April and are still not indexed and available via search by keywords. And obviously, as per MarjorieB's post, customer support is just useless.

Druid · « **Reply #7 on:** April 17, 2012, 10:26 »

Mine are still not showing in my port, have contacted submissions twice now to be told "there is a problem be patient".

The reviews are being done super fast at the moment but not showing afterwards.

Druid

modviz · « **Reply #8 on:** April 17, 2012, 18:48 »

My last accepted image appearing in my portfolio
was on March 30th.....over 50 images accepted
since. Is there an April hex?

panicAttack · « **Reply #10 on:** April 18, 2012, 05:42 »

I hope it will be corrected for everyone, because I also miss newer approved images in portfolio but didn't see this topic until now

Thanks

Druid · « **Reply #11 on:** April 18, 2012, 15:51 »

Still not sorted..............

heywoody · « **Reply #12 on:** April 19, 2012, 09:07 »

Quote from: Druid on April 18, 2012, 15:51

Still not sorted..............

Nor here

gemmy12 · « **Reply #13 on:** April 19, 2012, 09:17 »

No improvement here too. Still waiting.

modviz · « **Reply #14 on:** April 19, 2012, 10:01 »

Quote

We've rectified the issue and it'll be OK tomorrow.

Please email your UID to [email protected] if same situation happens.

I did as they suggested a few days ago....hopefully they'll respond. You might try doing the same...

panicAttack · « **Reply #15 on:** April 19, 2012, 11:54 »

still nothing here

prostock · « **Reply #16 on:** April 19, 2012, 13:14 »

My images have appeared in the portfolio

modviz · « **Reply #17 on:** April 19, 2012, 13:48 »

Most of my images have appeared in my "portfolio"
after contacting 123RF. Best to contact them although I'm
hoping this isn't going to be an on-going problem.

Dan · « **Reply #18 on:** April 19, 2012, 13:50 »

I have an ed that's not show up even thought i have a regular pic approved at later date already in my file

panicAttack · « **Reply #19 on:** April 19, 2012, 13:57 »

my images are now active in portoflio

thanks!

gemmy12 · « **Reply #20 on:** April 19, 2012, 14:36 »

My images also came to my port.. finally.

heywoody · « **Reply #21 on:** April 19, 2012, 16:54 »

Yes they've all come home wagging their tails behind them

Druid · « **Reply #22 on:** April 20, 2012, 04:37 »

Yes mine have finally appeared..............

vector99 · « **Reply #23 on:** June 15, 2012, 08:39 »

My images already approved not yet appear in my portfolio!...

CD123 · « **Reply #24 on:** June 16, 2012, 01:09 »

I queried 2 of my rejections. With the acceptance notice the reviewer wrote "You should be able to see them in your portfolio within a week from now." So it seems that is the current waiting time before new approved images will be available and displayed.

Druid · « **Reply #26 on:** October 01, 2012, 13:40 »

Have just checked and a number of my images uploaded on two seperate occassions in september have failed to make it into my port again. Keyword searches have not turned them up either. They show in my history as having been accepted but not showing.

I hope this isn't going to be something I am going to have to keep checking up on everytime I upload.

Anyone else notice this problem or are they picking on me?

??

heywoody · « **Reply #27 on:** October 01, 2012, 16:19 »

It can take a while but, if later approved images show up, you need to take it up with support.

digitalexpressionimages · « **Reply #28 on:** October 03, 2012, 07:07 »

Quote from: Druid on October 01, 2012, 13:40

Have just checked and a number of my images uploaded on two seperate occassions in september have failed to make it into my port again. Keyword searches have not turned them up either. They show in my history as having been accepted but not showing.

I hope this isn't going to be something I am going to have to keep checking up on everytime I upload.

Anyone else notice this problem or are they picking on me???

No you're not the only one. I've contacted support twice now about 10 missing images from my port. Last time they said to give them the ID numbers and of course i couldn't because all I know is the number of accepted is different then the number in the port. They then said it might take a couple of days to sort it out and now, hold on let me check...

Nope, a week and a half later nothing has changed. I also noticed that one of my shots is duplicated. Same shot in there twice with 2 different ID numbers. I have stopped uploading because I don't need to go to the effort of uploading if the stuff is just going to go missing and they don't seem to care.

Druid · « **Reply #29 on:** October 03, 2012, 12:43 »

Support told me there had been a "computer glitch" at about the time I uploaded. They say they will sort it but so far nothing.....

Angel · « **Reply #30 on:** October 03, 2012, 23:09 »

Hey Digitalexpression and Druid,

Thanks for the heads-up.

Digitalexpression,

We've raised your issue to the PIC. We will inform you via email once the matter is investigated.

Druid,

Please PM your UID to me so that we can check it for you.

Thanks,
Anglee

Maxal · « **Reply #31 on:** February 21, 2013, 02:16 »

Mine appear and disappear, and appear and disappear……
http://www.microstockgroup.com/123royaltyfree-com/no-images-in-portfolio/

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Author Topic: Accepted images not in Portfolio (Read 16016 times)

Druid

heywoody

Metsafile

modviz

MarjorieB

alex123rf

krilcis

Druid

modviz

Angel

panicAttack

Druid

heywoody

gemmy12

modviz

panicAttack

prostock

modviz

Dan

panicAttack

gemmy12

heywoody

Druid

vector99

CD123

Angel

Druid

heywoody

digitalexpressionimages

Druid

Angel

Maxal

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