MicrostockGroup Sponsors


Author Topic: got $3.00 for a EEL sale? really?  (Read 19292 times)

0 Members and 1 Guest are viewing this topic.

« on: December 20, 2012, 05:59 »
0
I rarely check or submit to 123rf just because of their randomness in approval. Today when I looked up the earnings I saw one photo sell for EEL. I was quite excited till I looked across and saw only $3.00? Then I had a quick look and saw all the posts about how 'dodgy' the commission has been of late? So would this mean it's correct that I only got $3 for an EEL sale which costs 75 credit?


« Reply #1 on: December 20, 2012, 07:17 »
0
I experienced exactly the same situation today. EEL for only $3.00. 

tab62

« Reply #2 on: December 20, 2012, 10:30 »
0
So, when my wonderful level 2 kicks in I will get $2 for an EEL instead of the whopping $3  >:(



« Reply #3 on: December 20, 2012, 10:38 »
0
Did you contact support?

I'd love to hear their explanation.

I had my last EEL in September for a lot more than $3. So I wonder if they already changed something.

« Reply #4 on: December 20, 2012, 11:05 »
0
Given that I've had two "mistakes" "fixed" in the last week or so after contacting support over very low royalties, I'd definitely contact them. See this thread for details.

Note that both times they said they'd get back to me after they investigated and both times I wrote back after a week had passed and I didn't hear from them. And note the promise in the last reply that we'd never get less than 20 cents royalty per credit...

I think they have problems with their partner sites as the second reply referenced the API...

« Reply #5 on: December 20, 2012, 11:20 »
0

« Reply #6 on: December 20, 2012, 12:44 »
0
I sent them an email after seeing that $3 eel, I got very quick their answer "Thank you for your email.

Do provide us with a screen shot of the particular page for us to investigate this issue further.

Thank you."
 ...and after sending them two screenshots, they told me to be patient 'til "further investigations".

Very curious about their answer.

« Reply #7 on: December 20, 2012, 20:10 »
0
Got a reply this morning...
--

Thank you for your email.

The earnings for the downloaded image with the EEL might be due a bulk credit purchase that was made by the client and also by applying
promotional discounts with the purchase. Yes, we do offer promotional purchase discounts to our loyal customers.

However, we will need to double check this with out technical team to see whether the download can be as low as $3.
Rest assured, as we will definitely get back to you once we find out the calculation for that particular download.

We appreciate your patience on this matter. Thank you.

--

Dunno when they will come back with a "better" answer".

I guess the short answer is they can give away credits for free and the contributor will foot the bill for it.

WarrenPrice

« Reply #8 on: December 20, 2012, 20:52 »
0
Got a reply this morning...
--



Dunno when they will come back with a "better" answer".

I guess the short answer is they can give away credits for free and the contributor will foot the bill for it.


Exactly.  They were doing that two years ago.  That was when and why I deleted my portfolio in a huff.


« Reply #9 on: December 21, 2012, 00:37 »
+1
Just checked my earnings and the $3 EEL turned into a $17.25 but without any notification or apology or something like that. I wonder what would have happened if I didn't notice them the very low EEL commission.
And by the way, $17 is still very low for a 75 credits sale.

grafix04

« Reply #10 on: December 21, 2012, 07:34 »
0
Just checked my earnings and the $3 EEL turned into a $17.25 but without any notification or apology or something like that. I wonder what would have happened if I didn't notice them the very low EEL commission.
And by the way, $17 is still very low for a 75 credits sale.

 :o

So that's three errors that contributors have found, emailed them and they've fixed.  So unless people question every sale - because we really don't know what each sale is since they don't really pay us 50% - they will continue to rob us as much as $14.   As far as I'm concerned, this is even worse than the commission cut. They should be audited - then handcuffed and carried away.

Why are people willing to put up with this?  If someone walked into your house and grabbed $14 that was lying around, would you let it go?  I'm shocked that people aren't making a big deal out of this.


« Reply #11 on: December 21, 2012, 07:47 »
0
What a fantastic business model where your marketing efforts don't actually cost anything (or next to nothing...).

As long as we contributors don't have to get paid for such licenses, 123RF can run a massive advertising campaigns promising ELs at low, low prices.

 >:(

« Reply #12 on: December 21, 2012, 07:54 »
0
My also just turned into $17.25 haven't got an email yet. Maybe alot of ppl complaining.


« Reply #14 on: December 21, 2012, 11:14 »
0
I got the mail with the explanation.
But: how can I be sure the same situation didn't happened before on other extended licenses or standard licenses? How can I be sure it won't happen again?  If I didn't noticed the very low commission and emailed 123rf, would they adjust the royalty or not? Why did I get $3 instead of $17.25 and not $30 for example?

« Reply #15 on: December 21, 2012, 11:51 »
0
Given the large number of "mistakes" we have noticed in the last couple of weeks - and those are only the ones we happened to identify - it seems to me 123rf needs to take a serious look at what they're doing internally and fix whatever is so sloppy that all these errors have occurred.

"...error on the invoice..."?? You billed the customer too little? Or you just paid the contributors too little?

Perhaps you can understand how you have shaken our faith in the accuracy of your internal procedures with these problems. All I can think of is that we need to watch 123rf like a hawk for a bit to make sure we aren't cheated with more "miscalculations" and "errors" and....

And the buyer paid 46 cents a credit for those licenses - I guess the large order got them a very large discount.

« Reply #16 on: December 21, 2012, 12:11 »
0
Thank you all for sharing this issue.

The more I read this thread the more I think of deleting my port from 123rf. Even now I see sales coming every day. But the price of all my sales is different and I even can't understand how to calculate it honestly.

P.S.  Deleting my port from DP(after reading thread about cheap EL issue), give me an increase in sales on other sites. And I think I need to do the same with 123rf in January.


 

« Reply #17 on: December 21, 2012, 12:36 »
0
And the buyer paid 46 cents a credit for those licenses - I guess the large order got them a very large discount.

more curious is that the max amount of credits that can be purchased is 99999 credits making 0.47
per credit which is $ 0.76

what have this multimillionaire got? 1 M credits? ::)

« Reply #18 on: December 21, 2012, 17:22 »
0
Another very curious thing: about 2-3 hours ago I check earnings and see that I sold 5 (five) images (subscriptions)today. Went some Christmas shopping, come home, check 123rf earnings, it shows that I sold today only 2 (two) images.
 There is for sure something that I don't understand about what's going on at 123rf.

« Reply #19 on: December 21, 2012, 17:48 »
+2
If you search for today's date and click "View" you will often get a different list if sales from the last page in your downloads list. Sometimes more, sometimes fewer. It usually straightens out by the following day

« Reply #20 on: December 21, 2012, 17:50 »
0
I just had the same issue. Half an hour ago I had a one subscription sale and then it's gone. Than after 20 minutes it's come back. I've no idea what was that

« Reply #21 on: December 21, 2012, 17:53 »
0
If you search for today's date and click "View" you will often get a different list if sales from the last page in your downloads list. Sometimes more, sometimes fewer. It usually straightens out by the following day

exactly!

« Reply #22 on: December 21, 2012, 17:58 »
+2
Well, besides Shutterstock, all the top agencies lowered commissions during the last 2-3 years. 123rf was one of the very few that I continued to trust in, but sadly, the last few days strongly shattered my faith in them. Do we play a game here? Here's an EL, $3, oh wait, it's $17 to be more accurate, then you sell 5 images/day, but wait, there are only two of them and finally it's 5 again.

grafix04

« Reply #23 on: December 21, 2012, 19:50 »
+2
Hi Everyone,

We have investigated this issue. It was a big order (180 images in total) and we were rushed to complete the order as the client wanted their images in 6 hours.

The reason for this miscalculation was due to an error on the invoice, we have since corrected the error and have adjusted the downloads to show the correct rate.

Thank you very much for reporting this to us. Our submission email team will be replying to your emails soon.

Alex.

There should be no errors in our pay - ever.  There should be a standard set of royalty payments for the different sizes and licenses and payment should never deviate from those.

Currently we have no idea what you're paying us and for the last few year, everything that was questioned got a reply telling us it was a discount.  Well I look through my records and it seems like there's a discount applied to almost every single sale.  If you want to discount, you wear the discount and if you're going to pass the discount onto us, make us aware of the the deal.

Currently there is no way of knowing if the dogdy amounts had discounts applied to them or if they were errors or if you're just blatantly ripping us off.  Are we supposed to email you and question every single transaction?

Errors should not happen and we have the right to know what exactly it is you're paying us (or what we're paying you).  50% of what?  50% of 80% of a discounted sale?  50% of an error that gave us $3 instead of $17.  What . are you doing with OUR money?  How many of these errors are there?  How do I find them without questioning every transaction?  How do I know your reply will even be true?

I don't even believe that they're errors.  I believe you've been deliberately ripping us off for years and that you're getting more daring by faking bigger 'errors' and 'discounts'.  But of course I will never know.  What I do know is that you lack transparency, that you don't care about the contributors reducing their royalties by up to a massive amount, and that you quickly delete any comments so that the public don't see how sly you really are. 

My trust in you has been completely wiped out and I will have no regrets leaving you - even at level 4. It will be a relief.


« Reply #24 on: December 21, 2012, 23:18 »
0
I read this topic and I was shock. So I e-mail 123rf to check many of my low earning files which I have sold recently.

How can I trust that there are no ridiculous mistake like this in the past? and how can I be sure again? I must spread this to my friends to be aware of. I am really not happy with this. It is a very serious issue. Payment shouldn't be mess up.


 

Related Topics

  Subject / Started by Replies Last post
5 Replies
5129 Views
Last post April 02, 2008, 09:10
by Alatriste
17 Replies
7811 Views
Last post April 10, 2008, 03:07
by Peter
13 Replies
4827 Views
Last post May 09, 2008, 09:57
by 4seasons
34 Replies
35829 Views
Last post March 04, 2024, 16:18
by DiscreetDuck
7 Replies
9629 Views
Last post July 13, 2011, 18:31
by cascoly

Sponsors

Mega Bundle of 5,900+ Professional Lightroom Presets

Microstock Poll Results

Sponsors