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Author Topic: Uploading not working???  (Read 25099 times)

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dbvirago

« Reply #25 on: June 21, 2013, 12:40 »
0
three hours later it still say's please wait. I hit refresh and it takes me back to the captcha screen.

I'm done.
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alex123rf

« Reply #26 on: June 22, 2013, 01:02 »
+1
Hi Everyone,

We are in the midst of switching to a new image processing system that works along the same lines as our video and audio processing mechanism.

How this works is:
Via FTP:
1. Upload your files into FTP.
2. Go to the upload page (yes the captcha is a necessary step)
3. Pass the captcha challenge
4. Click FTP Settings / Check FTP Upload Results
5. Click Continue >>>
6. What this does is our system will transfer the files from your FTP folder into a queue.

Via Web form:
1. Upload your files into FTP.
2. Go to the upload page (yes the captcha is a necessary step)
3. Pass the captcha challenge
4. Click Web Form Uploader
5. Select the items that have to be uploaded
6. Check the appropriate check boxes and
7. Click Upload!
8. What this does is our system will transfer the files from your computer into into a queue.

Why is a queue necessary?
We have an increasing number of digital files to process and work with. Due to the popularity of "upload once, send to many" apps out there, these apps are really good at uploading and then processing files concurrently. What happens is that our servers will literally max out on CPU resources and this results in even more angst as your files are corrupted due to failed graceful processing.

Why is captcha necessary?
To allay the auto processing of the apps above. We will work to ensure that the apps will eventually be able to process your files automatically too but we're switching to a new system, so for the time being, do be patient with the system as we work to iron out the bugs.

What's are we working on actively?
Various items:
1. We are currently working to improve the system so that you receive a message on the ESTIMATED time before your files are available for MR attachments/describing/keywording. This is proving to be a challenge as we have to determine the existing queue length and then estimate the time you need for your own files to arrive at a logical estimated timeframe.

2. I do believe that the messaging for the various error detection are a bit vague as well. We are working to make sure that we will give you proper error reports in the future.

3. The system messaging must also be a lot more intuitive because a lot of contributors are so used to processing things in real time, we hope to change this with better messaging to you so that everyone understands that there IS A QUEUE, and you have to send the files in, and come back later to complete the steps.

What don't we recommend?
We advise against refreshing the page continuously as it will generate even more errors. We advise you to be patient, click once and let it take a short while as the system churns through the queue. We too are testing the system so that its robustness and responsiveness is up to par with your expectations as well as ours.

I also note that you might be worried if you missed out certain files due to this problem. We have begun to keep track of your original file names quite some time back. We can give you a CSV dump of all the files you have sent to us and you can identify which files are missing from your portfolio rather easily. Please email [email protected] if you need your CSV file to conduct the reconciliation exercise.


Thank you for your understanding! Please give us a week to iron things out and get the system back on its feet again. We haven't restricted any uploading or processing.
Alex
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cobalt

« Reply #27 on: June 22, 2013, 07:57 »
0
I just tried it and cant get past the captcha. It keeps redirecting me to the starting page where I have to choose what kind of media to upload.

Ill check back in a month...
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ruxpriencdiam

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  • Location. Third stone from the sun
« Reply #28 on: June 22, 2013, 08:47 »
+1
Are the buyers having to jump through all of these hoops?

Because if so they wont be looking for any images with all of the hoops that will be in their way!
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pancaketom

« Reply #29 on: June 22, 2013, 12:44 »
+1
Well, I did manage eventually to get to the images are in the queue page (although it kicked me back a step a few times for no apparent reason).

You really should remove the text that says "you will not see this again unless you log out" since it seems to be completely untrue.

Good luck getting a fast, reasonable, reliable, and stable upload system working. With your extra 30% or so I expect nothing less.
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Jens G

« Reply #30 on: June 23, 2013, 09:52 »
0
It's encouraging to read that got your images to the queue page Tom  :)

I have tried for some days now, with photos that were uploaded using FTP. The files upload OK but all I seem to get when I try to process the uploaded files is: "Uploading...Please Wait...". And I have waited for many hours.

If I connect the FTP, I can see that my files are still there.

Did you try anything different? Or did you just try many times, and suddenly it worked?

Jens
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Tantoon

« Reply #31 on: June 23, 2013, 22:38 »
0
Quote from: Jens G on June 23, 2013, 09:52
It's encouraging to read that got your images to the queue page Tom  :)

I have tried for some days now, with photos that were uploaded using FTP. The files upload OK but all I seem to get when I try to process the uploaded files is: "Uploading...Please Wait...". And I have waited for many hours.


True Story  :-\
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Jens G

« Reply #32 on: June 24, 2013, 08:50 »
0
My files are moved to pending now. I had been logged out, probably by the 123RF system, and when I logged back in, they were in the pending queue.

Jens
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ruxpriencdiam

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  • Location. Third stone from the sun
« Reply #33 on: June 24, 2013, 11:06 »
-2
Figured I would give it a try again! :( :( :( :( :( :(

    Filename    123RF Filename    File Type      Uploaded      Status    Action
1)   064_1.jpg      Stock Photo      Time left: 5 mins    
2)   019_1.jpg      Stock Photo      Time left: 5 mins    
3)   033_1.jpg      Stock Photo      Time left: 5 mins    
4)   045_1.jpg      Stock Photo      Time left: 5 mins

Been spinning and working 5 minutes for well over 15-20 plus minutes!!!!!!!!!!!!!!! >:( >:( >:( >:( >:(

This spinning is just a waste of time and my internet service which is DATA limited so it just burns up DATA doing nothing that I pay for each month and 123's easy upload process was thrown out the window for what may even be more piss poor then what they have over on BS!!!!!!!!!!!!!!!!!!!!!!!!!!

Got hundreds to upload and can't do a dam thing like this so it looks like time to wait till the cows come home and maybe then it will be fixed or maybe we are going to have to wait till hail freezes over???????????????????
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yuliang11

« Reply #34 on: June 25, 2013, 01:12 »
0
Anybody having this issue ?

Not Found

The requested URL /ftpresults.php was not found on this server.
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yuliang11

« Reply #35 on: June 25, 2013, 01:38 »
0
Ok. i got it working after following the instructions from the support a few posts above. Thanks a lot !
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ruxpriencdiam

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« Reply #36 on: June 25, 2013, 06:56 »
0
The old system was 100 times better then this new crap is or ever will be!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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dbvirago

« Reply #37 on: June 25, 2013, 07:36 »
0
Yeah for me after step 3 I go  back to step 2, then to step 4 and ultimately nothing is happening.
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Clairev

« Reply #38 on: June 25, 2013, 09:48 »
0
Not working for me... After click on "Click here to process your uploaded files." - I am
stuck with "Uploading...Please wait..." forever.

I am not able to transfer vector illustrations from FTP server to queue.
« Last Edit: June 25, 2013, 09:56 by Clairev »
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yuliang11

« Reply #39 on: June 25, 2013, 10:02 »
+1
i'm only able to get it working on firefox. anybody can get it working in chrome ? i believe you are facing this issue if you are using chrome.
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dbvirago

« Reply #40 on: June 25, 2013, 10:08 »
0
Wow. After 2 weeks someone posts some useful information. Just tried it in IE and it is working. Also didn't ask for captcha since I was already logged in.

Thanks, Yuliang
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Clairev

« Reply #41 on: June 25, 2013, 10:11 »
0
Thank You yuliang11,
it works in Firefox, it is not working in Opera.
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ruxpriencdiam

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« Reply #42 on: June 25, 2013, 11:08 »
0
I use Firefox and it works to the point of the waiting forever for the files to go from processing to completed!

The old way once queued you checked the box and saved all done but this way is a joke.
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yuliang11

« Reply #43 on: June 25, 2013, 11:26 »
0
Gosh, didn't know so many were having problems. Glad to help out.
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bspudd

« Reply #44 on: June 25, 2013, 12:37 »
0
Not working in Chrome. Please wait............... Logging into the FTP the files are not transferred.
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08stock08

« Reply #45 on: June 25, 2013, 22:48 »
0
After uploading through FTP, Do all rest steps in firefox. It works. I did it for my 16 images.
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Beppe Grillo

« Reply #46 on: June 26, 2013, 00:02 »
0
I have tried with Firefox.

The beginning of the upload process seems to work, but after a while I get this:




Edit: despite the "Failed to complete processing" message the file is in the pending folder now
« Last Edit: June 26, 2013, 00:23 by Beppe Grillo »
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elilena

  • Symbiostock member
« Reply #47 on: June 26, 2013, 06:15 »
0
Have not uploaded the TIFF- files by mistake? This happened to me sometimes :-)
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Beppe Grillo

« Reply #48 on: June 26, 2013, 07:06 »
0
^
no, they are jpeg of the jpeg kind, than more jpeg than this they cannot be :D
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PZF

« Reply #49 on: June 26, 2013, 10:52 »
0
What a fiasco! Followed the usual button to get:

Not Found
The requested URL /ftpresults.php was not found on this server. 
:(

Found further instructions on this site. :)

but now just sitting there whirring.....says time left 5 minutes....still whirring.....
:(((
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