Agency Based Discussion > Alamy.com

Alamy Refunds?

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pixel8:
Every now and then Alamy refunds the money made on a sale from my portfolio back to the purchaser. Typically it will be for a high price sale. So that means they are purchasing the larger file size getting the down load and then asking for a refund. Whats to prevent them from then using the photo and having paid nothing?

Justanotherphotographer:
I've had a couple of these in the last few months. I assume they found my work cheaper on one of the micro sites and bought a license.

fotografer:
I had a 250$ sale refunded this month the same day it was sold.  Shame as those price sales are rare for me.

ShadySue:
Search for refunds on the Alamy forum here (I can't seem to make a link to that search, sorry).
There can be lots of reasons for refunds, there can be resales for lower prices (possibly the buyer licenses a lot of files then negotiates a discount) or even occasionally resales for higher prices (I think I had one once).

emjaysmith:
I had one where Alamy simply couldn't get paid after, I think it was 18 months, but it shows on my account as a refund.

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