Agency Based Discussion > Alamy.com

Found my pic in a major publication but I wasn't paid, maybe after 3 months

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Brasilnut:
I had an interesting occurrence recently. I found one of my pics on the Guardian newspaper, which is a major publication in the UK. It's always nice to see but the joy washed over quickly when I saw that  I wasn't paid for it. Naturally, I got in contact with Alamy and soon after received this response:

"Thanks for sending this over, we have looked and do have a relevant download for this usage. Some of our editorial customers report usages to us over a period of time. If you don’t see the sale appear in your account within 3 months of the usage date (by 24/07/2017) then please let us know so we can chase this up for you."

Has this happened to anybody else and in the end did you get paid or will I need to keep chasing? I'm starting to google reverse image many of my RM to see where they've been licensed and how both out of curiosity and to get paid but it's really time consuming.

ShadySue:
I get payments eventually from the Grauniad (low value, presumably they're in the UK Newspapers Scheme).
If Alamy say three months and you haven't heard by the end of the calendar month three months after you got the email, contact them again. For example, if you heard from them this month, put a note in your diary for 1st August, but be sure to score it out if/when you get a payment.

The paper which was notorious for not paying was the Daily Mail (with ThisIsMoney and The Metro). Don't get me started. Waiting now for 16 months and counting since I first contacted Alamy. They had distinctly said on the email which confirmed that I had a number of unpaid-for uses (all unreported re-uses of RM images) not to contact them again, as they were in the system.

After a year, I contacted them again - enough is enough. They said there had been some sort of technical screwup their end and my case was back in the system, and that was four months ago.

Since then, the Muddle has moved to buying from SS, so even less money for suppliers and free re-uses. I suspect Alamy is not going to proceed with this. I could take it to the Small Claims Court, but for that I'd need the co-operation of Alamy to point out which specific uses were paid for and which weren't reported/paid for.

Jo Ann Snover:
Yes, I have had this and long time between use and payment is part of the deal with Alamy. I currently have something that's outstanding (not with the Guardian as far as I know) since April 6 2016. I have contacted Alamy and they say it's a large customer who has made only partial payment on their invoice (which includes multiple images). They don't pay me until they've been paid in full.

I think the system really s*cks, but I'm not mad enough to leave Alamy over it. Whenever anyone wants to know why Alamy can charge higher prices than the micros, I think of this situation...

ITsME:
Yep had this as well, also in the Guardian and some other big publications. Alamy sells like more traditional stock agencies, this means often payment terms (for the customer) of up to 90 days. Got used to it and as far as i know they always paid out.

Dave:
This "Some of our editorial customers report usages to us over a period of time" sounds like the company has already got your image and they only pay for it if they use it or am I reading this wrong.

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