Author Topic: FTP Broken at Bigstock (Read 12155 times)

dbvirago · « **on:** August 09, 2012, 07:27 »

Anyone else having problems? My ftp queue gets stuck 2-3 times a week. For a few weeks, I would click on contact us and a live chat popped up. Liz jumped in and got it fixed. Last week or so, someone else handled it and it's taking a lot longer to get fixed. Today, the live chat was replaced with a generic form.

velocicarpo · « **Reply #1 on:** August 09, 2012, 07:33 »

Hhuu? Bigstock? Who`s this? Anybody still uploading there`

dbvirago · « **Reply #2 on:** August 09, 2012, 09:21 »

Apparently not. Every time I report the problem, I'm the only one that notices.

For me, they far outsell iStock and are on a par with FT, and, when it works, are much easier to upload to.

WarrenPrice · « **Reply #3 on:** August 09, 2012, 10:13 »

Quote from: dbvirago on August 09, 2012, 09:21

Apparently not. Every time I report the problem, I'm the only one that notices.

For me, they far outsell iStock and are on a par with FT, and, when it works, are much easier to upload to.

I still upload but don't use FTP.

pancaketom · « **Reply #4 on:** August 09, 2012, 11:22 »

Their FTP system seems to be broken - the ftp works ok, but then nothing happens for a long time. I gave up and used the web uploader. I took a few weeks off and when I came back the ftp images had been transferred over.

Pauws99 · « **Reply #5 on:** August 09, 2012, 13:21 »

Ive always found Bigstocks ftp unreliable

Anita Potter · « **Reply #6 on:** August 09, 2012, 13:50 »

I had issues with it this past monday as well. Gave up and went to the web uploader. It was refusing to connect to the server critical server error and other things I can't remember that my ftp program was telling me. I really wanted to use the FTP to because it's quicker than the web uploader and half the time when I'm uploading via the web they'll all be uploaded but the uploader will still be running. The only time I find this out is when I open the site in a new window.

CD123 · « **Reply #7 on:** August 09, 2012, 15:24 »

Also gave up on their FTP long time ago. Give it a try every now and then, just to get reminded why I upload through the site's direct interface in stead (and even find that normally very slow as well).

CD123 · « **Reply #9 on:** August 09, 2012, 16:50 »

Quote from: borism on August 09, 2012, 16:03

Hi Folks,

We've reset the FTP server which should resolve these issues. Sorry about that. Is anyone still having troubles? If so, please send us a quick email ([email protected]) or let us know via live chat (which is on during EST business hours). Thanks for your patience.

- Boris
Product Owner, Bigstock

Will give it another try, thank you Boris.

CD123 · « **Reply #10 on:** August 10, 2012, 09:18 »

Boris, unfortunately the FTP upload still performs as badly as usual. From the 15 sites I upload to, Bigstock's FTP is by far the worst. It takes about 5 resumes for every file before it is completed and takes ages. The speed drops constantly below 1kBps. I thought it is only me, as I have a very slow 384kB line, but it seems from above members that I am not alone. Maybe you should look into your FTP server's setup/software and infrastructure.

Shout if you need assistance in testing any changes you might make. Will gladly help.

borism · « **Reply #11 on:** August 10, 2012, 09:45 »

Thanks for giving it a try CD123. If you open terminal or command prompt and run "ping ftp.bigstockphoto.com" could you let me know what the results are? Is anyone else also having a similar issue?

Cheers,
- Boris

CD123 · « **Reply #12 on:** August 10, 2012, 10:16 »

Hi Boris

Ping results:
Reply from 64.34.58.72: bytes=32 time=853ms TTL=48
Repeated 4x with 0% loss.
Round trip:
Minimum=690ms, Maximum=924ms, Average=804ms

Charl

borism · « **Reply #13 on:** August 10, 2012, 10:21 »

Hi Charl,

Unfortunately that does seem very slow (greater than 500ms is generally indicative of a problem). We might be having an issue because of your internet connection. Are you able to run the ping command for an ftp server you don't have problems uploading to and paste the results?

Thanks again,
- Boris

CD123 · « **Reply #14 on:** August 10, 2012, 10:31 »

Was running an upload simultaneous with yours to anther site, so this is a good comparison (same traffic load, etc.):

Reply from 93.158.120.131: bytes=32 time=251ms TTL=53
4x with 0% loss
Round trip:
Min.=241ms, Max. =251ms and Ave.=244ms

Completed uploading to them same files without any resumes at all. Ran at constant 13mBps without fluctuating much.

Hope that helps.

Charl

CD123 · « **Reply #15 on:** August 10, 2012, 10:33 »

Make that rather 13kBPs

borism · « **Reply #16 on:** August 10, 2012, 10:52 »

Hmm, yes your ping times are much better for the other site. What part of the world are you in, and who is your internet service provider? Looks like they might be having a routing issue getting to our servers. Hmmm.

CD123 · « **Reply #17 on:** August 10, 2012, 10:58 »

Quote from: borism on August 10, 2012, 10:52

Hmm, yes your ping times are much better for the other site. What part of the world are you in, and who is your internet service provider? Looks like they might be having a routing issue getting to our servers. Hmmm.

I am in South Africa with MWEB as service provider, but as mentioned, it is only your site and it seems like I am not the only one. Think some of the members confirming problematic uploading is American (maybe they can also confirm their locations here and run pings to see what they get).

borism · « **Reply #18 on:** August 10, 2012, 12:02 »

It might be worth contacting MWEB to ask if they have any ideas. Getting ping times from other users would also be helpful. Sorry about the troubles for now Charl.

CD123 · « **Reply #19 on:** August 11, 2012, 01:12 »

Anyone else prepared to help out here with a ping result?

Microbius · « **Reply #20 on:** August 11, 2012, 03:46 »

Haven't used ftp for BS for a while, was always running into problems with vector uploads so use the web form uploader now, with no issues.

cathyslife · « **Reply #21 on:** August 11, 2012, 05:56 »

Here's a ping, using Terminal, from Charter Cable in the south US:

64 bytes from 64.34.58.72: icmp_seq=0 ttl=46 time=54.182 ms

Hope that helps.

CD123 · « **Reply #22 on:** August 11, 2012, 06:04 »

Hi Boris

I logged into a second account I have with a different ISP. Here is the ping results:
Reply from 64.34.58.72: bytes=32 time=877 TTL=51
Reply from 64.34.58.72: bytes=32 time=819 TTL=51
Reply from 64.34.58.72: bytes=32 time=724 TTL=51
Reply from 64.34.58.72: bytes=32 time=651 TTL=51

0% loss

Min.=651, Max.=877 and Ave.=767

I think, based on all the feedback from different contributors here, you can assume you do have a problem with your FTP services, which definitely needs your attention.

Will go a long way in making uploading to your site an easier process. Send me a personal message if you need further assistance.

Best of luck

Charl

Pauws99 · « **Reply #23 on:** August 12, 2012, 14:06 »

Managed to upload 8 files before being booted off (as usual) is there an alternative to Filezilla?

jm · « **Reply #24 on:** August 12, 2012, 14:19 »

I'm on Mac and I can't upload with CyberDuck to BigStock (425 Unable to build data connection: No route to host). "Transmit" software usually - but not always - works.

Travelling-light · « **Reply #25 on:** August 12, 2012, 14:54 »

I sideloaded 58 images from Photoshelter about 24 hours ago, PS says the transfer was good but BigStock doesn't have them in the FTP log and they haven't shown up for submission.

CD123 · « **Reply #26 on:** August 12, 2012, 16:59 »

Quote from: Pauws99 on August 12, 2012, 14:06

Managed to upload 8 files before being booted off (as usual) is there an alternative to Filezilla?

I use FTP Rush. Prefer it above Filezilla (but it unfortunately does not make a difference at Bigstock)

http://www.wftpserver.com/ftprush.htm

klsbear · « **Reply #27 on:** August 12, 2012, 19:00 »

I use Lightburner to upload to a number of sites and lately Bigstock has not been successful. I am assuming it's the ftp issue on their end as it has worked before.

dbvirago · « **Reply #28 on:** August 13, 2012, 07:32 »

FTP is stuck again. And per the previous replies, it has nothing to do with connection. the files get uploaded to the server fine, they just never go anywhere. I'm going to have to stop uploading there until this is fixed. I've contacted support 2-3 times a week for a month now. This is taking more of my time than it is worth.

Druid · « **Reply #29 on:** August 13, 2012, 10:35 »

I usually upload via picworkflow, last weeks upload showed they went to BS no problem but when I checked nothing there, they showed up in my new uploads queue 5 days later by which time I had uploaded them via the browser. Uploaded another lot this weekend and no show yet I'm hoping they turn up sometime soon as I can't waste time with the browser everyweek.

Druid · « **Reply #30 on:** August 13, 2012, 14:32 »

For the information of anyone who is still having issues my images have now appeared 3 days after uploading them.

Travelling-light · « **Reply #31 on:** August 13, 2012, 15:28 »

Quote from: Druid on August 13, 2012, 14:32

For the information of anyone who is still having issues my images have now appeared 3 days after uploading them.

Yep, likewise.

gostwyck · « **Reply #32 on:** August 13, 2012, 16:07 »

I'm surprised they haven't made the 'Bridge to Bigstock' more widely available to more contributors by now. It must be costing them plenty to review so many images at both SS and BigStock, especially from established contributors with large portfolios who have recently given up exclusivity.

Tabimura · « **Reply #33 on:** August 13, 2012, 16:28 »

Quote from: gostwyck on August 13, 2012, 16:07

I'm surprised they haven't made the 'Bridge to Bigstock' more widely available to more contributors by now. It must be costing them plenty to review so many images at both SS and BigStock, especially from established contributors with large portfolios who have recently given up exclusivity.

Yes and that's the reason I've stopped uploading to Bigstock. If SS was still doing the bridge program, it would make sense for me to pay attention to BS. I have 10k images on SS and only 6k on BS, not worth wasting time to upload the difference for less than 100$ income monthly.

borism · « **Reply #34 on:** August 14, 2012, 12:58 »

Hi everyone,

Thanks for chiming in. We identified the root cause for the problem that you've described (images uploaded on ftp, but not available on the website). We implemented a fix, and the service is now catching up, so it may take a little bit of time for images to become available if you don't see them yet.

We're also going to be moving our ftp to a new server to try and increase performance in about a week's time. Thanks for your patience everyone!

- Boris
Product Owner, Bigstock

CD123 · « **Reply #35 on:** August 14, 2012, 17:34 »

Quote from: borism on August 14, 2012, 12:58

Hi everyone,

Thanks for chiming in. We identified the root cause for the problem that you've described (images uploaded on ftp, but not available on the website). We implemented a fix, and the service is now catching up, so it may take a little bit of time for images to become available if you don't see them yet.

We're also going to be moving our ftp to a new server to try and increase performance in about a week's time. Thanks for your patience everyone!

- Boris
Product Owner, Bigstock

That is great news Boris! Please be sure to let us know when the new server is up. Would love to give it a bash. Hate that 10 at a time uploads.

Good to find an agency that listens and cares.

microstockphoto.co.uk · « **Reply #36 on:** August 20, 2012, 01:44 »

Quote from: borism on August 14, 2012, 12:58

Hi everyone,

Thanks for chiming in. We identified the root cause for the problem that you've described (images uploaded on ftp, but not available on the website). We implemented a fix, and the service is now catching up, so it may take a little bit of time for images to become available if you don't see them yet.

We're also going to be moving our ftp to a new server to try and increase performance in about a week's time. Thanks for your patience everyone!

- Boris
Product Owner, Bigstock

Thanks for the fix!

What will happen to the files which are stuck on the old ftp server but still not on site? Disappear forever in cyberspace when you move to the new server, or will eventually show up?

borism · « **Reply #37 on:** August 21, 2012, 10:16 »

Hi all,

Update on this: we have switched over our FTP uploads to a new server! Please give it a try and see how its working for you. (Charl perhaps you want to try running a ping for ftp.bigstockphoto.com again?)

There should not be any "stuck" photos from the old FTP server - but if for some reason you aren't seeing something you had uploaded, please try and upload it again.

Thanks for your help everyone,
- Boris
Product Owner, Bigstock

CD123 · « **Reply #38 on:** August 21, 2012, 11:15 »

Quote from: borism on August 21, 2012, 10:16

Hi all,

Update on this: we have switched over our FTP uploads to a new server! Please give it a try and see how its working for you. (Charl perhaps you want to try running a ping for ftp.bigstockphoto.com again?)

There should not be any "stuck" photos from the old FTP server - but if for some reason you aren't seeing something you had uploaded, please try and upload it again.

Thanks for your help everyone,
- Boris
Product Owner, Bigstock

Hi Boris

Request is timing out . Something is not working?

Charl

borism · « **Reply #39 on:** August 21, 2012, 11:37 »

Ah, unfortunately it looks like the new firewall configuration doesn't allow ping to get though. You should be able to upload and test that way. Thanks for giving it a shot!

- Boris

CD123 · « **Reply #40 on:** August 21, 2012, 11:40 »

Test uploading a file now. Will let you know how it went.

CD123 · « **Reply #41 on:** August 21, 2012, 11:57 »

And the result is in and can be found where it belongs (a new thread):

http://www.microstockgroup.com/bigstock-com/new-ftp-server-working-like-a-charm!/

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Author Topic: FTP Broken at Bigstock (Read 12155 times)

dbvirago

velocicarpo

dbvirago

WarrenPrice

CD123

CD123

CD123

CD123

CD123

CD123

CD123

CD123

Microbius

CD123

CD123

dbvirago

CD123

microstockphoto.co.uk

CD123

CD123

CD123

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