Author Topic: Review Times (Read 21783 times)

dbvirago · « **on:** August 31, 2012, 07:34 »

I have unreviewed images going back to August 16th.

hofhoek · « **Reply #1 on:** September 11, 2012, 04:44 »

I have a lot pending for review as well. They are either very busy or/and don't have enough reviewers. Or something is wrong.. Anyone else?

click_click · « **Reply #2 on:** September 11, 2012, 08:15 »

Weird, some of my images are reviewed within 24-48 hrs.

WarrenPrice · « **Reply #3 on:** September 11, 2012, 09:59 »

They seem to be on a strict schedule. I have images waiting from several different dates but they are being reviewed from one-day-at-a-time.

dbvirago · « **Reply #4 on:** September 20, 2012, 07:25 »

Well, their FTP is broken again, so it doesn't really matter.

borism · « **Reply #5 on:** September 20, 2012, 11:07 »

Hi dbvirago,

Could you send me a message with the FTP issue you're having? I'd love to have our support team take a look at this.

Best,
- Boris
Product Owner, Bigstock

w7lwi · « **Reply #6 on:** September 20, 2012, 20:58 »

I had the same problem with FTP yesterday/today. I uploaded images early yesterday using Filezilla. They seemed to upload fine and I could see them in the BS FTP file on Filezilla (the right-hand panel labeled "remote site"). This afternoon when I logged on to BS to complete the upload, nothing had come through. I went back and looked at the FTP file on Filezilla and the images were still there. They had not moved from the BS receiving file to where they could be edited. I deleted them from the receiving file (sorry I don't know the proper name for this) and reloaded them manually. They went through just fine that way.

dbvirago · « **Reply #7 on:** September 21, 2012, 06:58 »

Boris, pretty much what w7 said. It happened once or twice a week for a couple of months, then it got better for a couple of weeks and now is broken again. Files upload fine to your ftp server, but never get processed through.

borism · « **Reply #8 on:** September 21, 2012, 16:22 »

Hi w7lwi and dbvirago,

This is helpful. All images should now be processing correctly. I know that this issue has surfaced several times, so we're going to continue investigating to see what could be the root cause. We recently moved FTP servers onto faster hardware, and I think we should be able to iron this out. Thanks again for your feedback.

- Boris
Product Owner, Bigstock

Pauws99 · « **Reply #9 on:** September 22, 2012, 02:00 »

I loaded some files yesterday which haven't yet appeared not sure whether to wait or try reloading?

sgoodwin4813 · « **Reply #10 on:** September 22, 2012, 08:04 »

I had the same problem this week but now they have gone through so maybe it has been fixed.

borism · « **Reply #11 on:** September 24, 2012, 08:26 »

Pauws99, are your files still not online? Send me a PM if so.

Thanks everyone.
- Boris

Pauws99 · « **Reply #12 on:** September 25, 2012, 03:38 »

Thanks for taking an interest -) all working now

dbvirago · « **Reply #13 on:** September 25, 2012, 07:21 »

4 days later. Broken again

borism · « **Reply #14 on:** September 25, 2012, 10:48 »

Hi Darryl,

We're going to incorporate some better monitoring and automatic restarts of our scripts to ensure what this sort of thing doesn't happen as frequently as it does today. Thanks for your patience as we work on this. I think we'll be able to have it out within the next couple of weeks.

Best.
- Boris Masis
Product Owner, Bigstock

enstoker · « **Reply #15 on:** September 26, 2012, 06:17 »

Quote from: w7lwi on September 20, 2012, 20:58

I had the same problem with FTP yesterday/today. I uploaded images early yesterday using Filezilla. They seemed to upload fine and I could see them in the BS FTP file on Filezilla (the right-hand panel labeled "remote site"). This afternoon when I logged on to BS to complete the upload, nothing had come through. I went back and looked at the FTP file on Filezilla and the images were still there. They had not moved from the BS receiving file to where they could be edited. I deleted them from the receiving file (sorry I don't know the proper name for this) and reloaded them manually. They went through just fine that way.

Same problem !

Anyway, I will stop to upload on BS.
No sales at all!
Why is BS still active?
99% of buyers took SS.

BS veteterans have fun.
Kind regards.

dbvirago · « **Reply #16 on:** September 26, 2012, 07:10 »

Thanks, Boris. Meanwhile, do I need to ask every day to get my images pushed through? Or stop uploading until you get this sorted out?

borism · « **Reply #17 on:** September 26, 2012, 08:06 »

Hi Darryl,

We'll keep things going manually, so no need to stop uploading. In parallel we are working on an automated process that should prevent this problem going forward.

Thanks again,
- Boris

w7lwi · « **Reply #18 on:** September 26, 2012, 16:25 »

Just uploaded some images about an hour ago via FTP. They are already in the BS files, have been edited and are now pending review. Hope it stays this way. Thanks Boris.

dbvirago · « **Reply #19 on:** September 28, 2012, 07:30 »

Nope, mine is broke again

hofhoek · « **Reply #20 on:** September 28, 2012, 07:59 »

I have 12 files waiting already for a very long time. Have many new uploads but am waiting until the reviewing of these old ones is done.

borism · « **Reply #21 on:** September 28, 2012, 08:24 »

We're going to take a look and resolve. Thanks again for your patience everyone.

dbvirago · « **Reply #22 on:** October 06, 2012, 16:50 »

FTP has worked several days in a row, but back to the original topic.
I have a growing number of images I can't submit due to too many in the queue. I have rarely hit the limit in my 6 years here, but now it's a constant thing. Is there an issue with reviewing as well?

Jo Ann Snover · « **Reply #23 on:** October 06, 2012, 17:13 »

I put 35 in the queue on October 1st and they're still pending - I guess reviewing is slow for everyone?

dbvirago · « **Reply #24 on:** October 07, 2012, 19:53 »

My upload process has been the same for 6 years. They have never been this far behind. Don't really see the point in uploading at this point. Even if they processed everything in the queue tomorrow, I'd still be on a wait to upload.

dbvirago · « **Reply #25 on:** October 18, 2012, 18:30 »

Is anyone at home at Bigstock?

Jo Ann Snover · « **Reply #26 on:** October 18, 2012, 18:34 »

I contacted support there last week about files that had been pending for over a week and received a reply that they were currently running about 10 days but were trying hard to get that back down to 7 days or less. The October 1st batch did get processed and I'm now waiting on a batch of 50 from October 15th (as my approval rate is only 91.31% I am limited to 50 at a time).

RacePhoto · « **Reply #27 on:** October 24, 2012, 11:33 »

Sounds like the plan, way back when, to consolidate reviewers and have them all the same staff, same standards, has been accomplished.

Wish I had a bridge...

cascoly · « **Reply #28 on:** October 31, 2012, 13:58 »

i've had 4 reviews in the ast 2 weeks -- each time only 2 images were reviewed, even though i have the max number submitted

emailed support 4 times but no response - the files just say pending

Jo Ann Snover · « **Reply #29 on:** October 31, 2012, 17:50 »

I have 50 pending from October 24th. In general, the whole batch gets reviewed at once. When I e-mailed support about 3 weeks ago, they said that reviews were out to about 10 days but they were working to get it back to 7 days.

Given the delay, when they told me to categorize a photo of Easter eggs (which were hand painted) as an Illustration, I just did it, although I added to the description that it was a photograph, not an illustration. Things appear to be a bit stalled.

On the good side I've had a good month there for sales

WarrenPrice · « **Reply #30 on:** October 31, 2012, 19:14 »

Quote from: jsnover on October 31, 2012, 17:50

I have 50 pending from October 24th. In general, the whole batch gets reviewed at once. When I e-mailed support about 3 weeks ago, they said that reviews were out to about 10 days but they were working to get it back to 7 days.

Given the delay, when they told me to categorize a photo of Easter eggs (which were hand painted) as an Illustration, I just did it, although I added to the description that it was a photograph, not an illustration. Things appear to be a bit stalled.

On the good side I've had a good month there for sales

Good month here as well; a continuation of last month. Today's flourish made it BME.

My reveiws, however, are quite different from yours, Jan. Mine are being reviewed one day at the time. But, it is taking much longer than a few months past. At least 7 days.

dbvirago · « **Reply #31 on:** November 01, 2012, 09:27 »

I am at least 10 days behind in reviews and they are getting reviewed a few images at a time. I typically upload in batches of 10, but recently am getting emails with status of 1-4 images. I upload in batches of 10 for a total of 50-70 a week and currently have 50 awaiting approval and 93 that I can't submit yet.

enstoker · « **Reply #32 on:** November 06, 2012, 07:30 »

BS sinks, every day more and more.
Not only regarding review times...
We all know why.

WarrenPrice · « **Reply #33 on:** November 06, 2012, 08:39 »

Quote from: enstoker on November 06, 2012, 07:30

BS sinks, every day more and more.
Not only regarding review times...
We all know why.

I don't. Why?

Jo Ann Snover · « **Reply #34 on:** November 06, 2012, 13:48 »

Quote from: enstoker on November 06, 2012, 07:30

BS sinks, every day more and more.
Not only regarding review times...
We all know why.

Reviews are slow, but I don't see sales declining at all - growing quite well for me. So I don't have a clue what you think we "all" know - care to share?

microstockphoto.co.uk · « **Reply #35 on:** November 06, 2012, 13:59 »

Quote from: enstoker on November 06, 2012, 07:30

BS sinks, every day more and more.
Not only regarding review times...
We all know why.

I don't know why.

In fact, it's not even sinking.

I agree review times are too slow, though.

Poncke · « **Reply #36 on:** November 06, 2012, 14:30 »

Quote from: enstoker on November 06, 2012, 07:30

BS sinks, every day more and more.
Not only regarding review times...
We all know why.

why?

fotografer · « **Reply #37 on:** November 06, 2012, 15:28 »

Not sinking here either.

enstoker · « **Reply #38 on:** November 06, 2012, 22:04 »

Sales on SS are every day higher and higher

And BS is connected with SS, agree?
Lucky You, if sales on BS are still ok.
It seems that my buyers all gone to SS

Poncke · « **Reply #39 on:** November 07, 2012, 19:06 »

Quote from: enstoker on November 06, 2012, 22:04

Sales on SS are every day higher and higher
And BS is connected with SS, agree?
Lucky You, if sales on BS are still ok.
It seems that my buyers all gone to SS

Check again about sales on SS, loads of complaints about it... SS forum starting to look like IS forum

enstoker · « **Reply #40 on:** November 08, 2012, 09:21 »

Quote from: Poncke on November 07, 2012, 19:06

Quote from: enstoker on November 06, 2012, 22:04
Sales on SS are every day higher and higher
And BS is connected with SS, agree?
Lucky You, if sales on BS are still ok.
It seems that my buyers all gone to SS

Check again about sales on SS, loads of complaints about it... SS forum starting to look like IS forum

I can not say for other.
I am OK with SS,
for now

enstoker · « **Reply #41 on:** November 08, 2012, 09:27 »

Quote from: Poncke on November 07, 2012, 19:06

Quote from: enstoker on November 06, 2012, 22:04
Sales on SS are every day higher and higher
And BS is connected with SS, agree?
Lucky You, if sales on BS are still ok.
It seems that my buyers all gone to SS

Check again about sales on SS, loads of complaints about it... SS forum starting to look like IS forum

I can not say for others.
I am OK with SS,
for now

PS:
123 and FT are also super this days.
DT slow, slow.
IS mostly partner program.
DT and CS not so good as it was ...
POND5 more than 14 days still reviewing

dbvirago · « **Reply #42 on:** December 16, 2012, 17:10 »

Quote from: dbvirago on October 18, 2012, 18:30

Is anyone at home at Bigstock?

Have to ask this again. It's been almost 5 weeks since I've had anything reviewed.

enstoker · « **Reply #43 on:** December 16, 2012, 17:17 »

Quote from: dbvirago on December 16, 2012, 17:10

Quote from: dbvirago on October 18, 2012, 18:30
Is anyone at home at Bigstock?

Have to ask this again. It's been almost 5 weeks since I've had anything reviewed.

They are at home, of course.
But they are all crying, because I have stopped to upload.

WarrenPrice · « **Reply #44 on:** December 16, 2012, 17:25 »

Quote from: dbvirago on December 16, 2012, 17:10

Quote from: dbvirago on October 18, 2012, 18:30
Is anyone at home at Bigstock?

Have to ask this again. It's been almost 5 weeks since I've had anything reviewed.

that is very unusual, DB. You might try talking to someone via "live chat." My reviews are fairly consistent at 6-8 days.

dbvirago · « **Reply #45 on:** December 16, 2012, 18:02 »

Quote from: WarrenPrice on December 16, 2012, 17:25

Quote from: dbvirago on December 16, 2012, 17:10
Quote from: dbvirago on October 18, 2012, 18:30
Is anyone at home at Bigstock?

Have to ask this again. It's been almost 5 weeks since I've had anything reviewed.

that is very unusual, DB. You might try talking to someone via "live chat." My reviews are fairly consistent at 6-8 days.

Thanks, I sent them a note - I'll try live chat tomorrow, although it hasn't been as available as it used to be. Liz was always there, but haven't seen or heard from her lately. Boris used to check in here, but haven't seen him since September. I was over 2 weeks when I started this thread back in August and the best it's been has been 10 days. Honestly, I got tired of asking - it's been consistently slow for months.

borism · « **Reply #46 on:** December 16, 2012, 18:12 »

Hi dbvirago, we're all here - don't worry

. Try a live chat tomorrow, Liz or anyone else on our support team should be able to assist.

Cheers, have a nice rest of the weekend.
- Boris

dbvirago · « **Reply #47 on:** December 16, 2012, 18:52 »

Thanks, Boris, for checking in, I'll do that. Its been Nov 13 since my last review. I let it go for so long since, between slow reviews and ftp problems, it seemed I was contacting support constantly.

dbvirago · « **Reply #48 on:** December 19, 2012, 11:01 »

Boris, do you think you could follow up on this? Support never answered my email. I got on Live chat with Liz Monday morning. She said it was 'stuck' and would contact support, but still nothing has happened. I have a backlog of 200 I can't do anything with.

borism · « **Reply #49 on:** December 20, 2012, 09:05 »

Hi dbvirago,

Support is following up on this (your email wasn't ignored, support has been working with the tech team to resolve the issue) - you can expect a reply soon.

Dan · « **Reply #50 on:** December 20, 2012, 09:11 »

I'm not that worried about review time. I just wish that Bigstock would send an e=mail when a photo is sold. Was almost 2 weeks befoe i realilized the last one was sold.

fotografer · « **Reply #51 on:** December 20, 2012, 09:16 »

Quote from: Dan on December 20, 2012, 09:11

I'm not that worried about review time. I just wish that Bigstock would send an e=mail when a photo is sold. Was almost 2 weeks befoe i realilized the last one was sold.

You can just check your image earnings page to find out what has sold.

borism · « **Reply #52 on:** December 20, 2012, 10:38 »

Hi dbvirago,

Your images have now been pushed though and will be live on the website within 24 hours - sorry for the delay. Apparently there was an issue with one image in the batch which has now been resolved. Cheers!

- Boris

dbvirago · « **Reply #53 on:** December 20, 2012, 12:28 »

Thanks again, Boris. And note I didn't say they ignored me, I said they didn't answer me. I don't know what, if anything, they are doing if they don't tell me.

lebenszyklen · « **Reply #54 on:** December 27, 2012, 10:58 »

am new to microstock and bigstock in particular, i've been waiting for over 11 days to have some files reviewed. is this par for the course on bigstock?

dbvirago · « **Reply #55 on:** December 28, 2012, 07:28 »

No. contact support. Since the above interaction, my port has been reviewed consistently and timely.

Thanks, Boris and Liz

lebenszyklen · « **Reply #56 on:** December 29, 2012, 09:24 »

well, they reviewed 4 files i put it on december 17 and 18 but haven't touched the 10 files i put in before that on december 16.
wrote support, no answer, no reaction.
i am not amused.

estike · « **Reply #57 on:** December 29, 2012, 09:49 »

Quote from: lebenszyklen on December 29, 2012, 09:24

well, they reviewed 4 files i put it on december 17 and 18 but haven't touched the 10 files i put in before that on december 16.
wrote support, no answer, no reaction.
i am not amused.

Same here. This happens sometimes. But in the past they were reviewed within 2 or 3 days later.

lebenszyklen · « **Reply #58 on:** December 31, 2012, 07:08 »

should someone from bigstock be reading here i hope they can resolve this. the files from the 16th are still untouched, i haven't received a reply from support but i did get an (automated) enquiry how i would rate the quality of support!

estike · « **Reply #59 on:** December 31, 2012, 07:26 »

Quote from: lebenszyklen on December 31, 2012, 07:08

should someone from bigstock be reading here i hope they can resolve this. the files from the 16th are still untouched, i haven't received a reply from support but i did get an (automated) enquiry how i would rate the quality of support!

Same here. I contacted support too.

lebenszyklen · « **Reply #60 on:** January 02, 2013, 08:56 »

still nothing.
files from the 16th still not processed and still no reply to support request.
now sent second support request.

HELLO BIGSTOCK? ANYONE HOME?!!

borism · « **Reply #61 on:** January 02, 2013, 12:14 »

Howdy folks,

You should always be receiving a reply from support - our team is generally very much of top of it. Perhaps it landed in spam or sneaked by you? If you PM the email address/account that you used when contacting support I'll double check things for you.

Cheers,
- Boris

lebenszyklen · « **Reply #62 on:** January 02, 2013, 20:27 »

hello boris,
thank you for your reply.
no, a reply mail did not sneak by me nor get stuck in a spam folder but i have now heard from your support team.

08stock08 · « **Reply #63 on:** January 27, 2013, 10:45 »

Boris,
BS needs to make it easy for photographers to get approved. I recently joined and hit the wall with 15 images limits. Going by the threads in BS section here, I don't think it is not going to be earlier than 10 days to see those images in the catalog.

I sincerely hope, this wait is worth of its time and efforts. I am with all leading agencies and have been going well.

I believe, it needs to be easier for everyone.

dbvirago · « **Reply #64 on:** January 29, 2013, 16:01 »

Stuck again. nothing reviewed since the 13th

08stock08 · « **Reply #65 on:** January 30, 2013, 13:52 »

I had sent them an email. I got reply, they are running with unusual high load these days. They are saying, it may take 7 to 10 days to get new images reviewed.

Appreciate their prompt response.

Poncke · « **Reply #66 on:** January 30, 2013, 13:57 »

Quote from: pro_microstock on January 30, 2013, 13:52

I had sent them an email. I got reply, they are running with unusual high load these days. They are saying, it may take 7 to 10 days to get new images reviewed.

Appreciate their prompt response.

SS has gone to 12 days on my last review. Something is up. Must be the crusaders coming from IS flocking up these queues.

dbvirago · « **Reply #67 on:** January 30, 2013, 15:44 »

Thanks, Pro. I don't mind slow, but they get stuck a lot and don't seem to know until a few people report it.

Poncke, I've been running less than a week and as short as three days. Last was on the 26th - I'll let you know when I get the next one.

08stock08 · « **Reply #68 on:** February 04, 2013, 01:26 »

Images submitted on 25th Jan still languishing in pending list. If they are running short of resources, this forum has many senior members who can extend the help. There is something to learn from DT which displays its review time next to all images in queue.

Boris, I and other appreciate your presence here in this forum. May be you can share the story at other side of the fence.

Poncke · « **Reply #69 on:** February 04, 2013, 12:22 »

Quote from: pro_microstock on February 04, 2013, 01:26

Images submitted on 25th Jan still languishing in pending list. If they are running short of resources, this forum has many senior members who can extend the help. There is something to learn from DT which displays its review time next to all images in queue.

Boris, I and other appreciate your presence here in this forum. May be you can share the story at other side of the fence.

Really? All DT does is show you a number that is not even close to reality. You can see 8 hours left for 3 days. There is nothing to learn from DT

08stock08 · « **Reply #70 on:** February 05, 2013, 02:09 »

My initial 15 images were reviewed some hours before. Thanks for doing that.

Looks like we are back to snail-paced era. Bigstock does not wish to accept to review more than 15 images. It will take 10 days to get the 15 images reviewed. There are lot many things I have waited in my life including the love, lets add bigstock to the queue.

It makes me wonder whether Bigstock is worth of its salt aka wait 10 days. Am I reading it correctly or the review times improve or better the big stock at-least puts the images in approval queue.

My worry and it includes several people like me, who may lose interest in bigstock and forget to comeback. It is not, I would not wish to comeback, The problem is I would forget about it.

I standby my statement, BS can learn many things from DT.

dbvirago · « **Reply #71 on:** February 07, 2013, 16:23 »

stuck again?

08stock08 · « **Reply #72 on:** February 07, 2013, 16:29 »

*Seems* , Something positive has happened in last few days at BS. My images were reviewed promptly, with in few hours. The last two batches of 15 each ( 15 is the limit for one batch) were processed.

I do not question the judgement of reviewers to reject or accept the images. That is their right. For review times and 15 images per batch should see better light.

Right now, reviews are fine and seem to be moving faster than in the past.

Jo Ann Snover · « **Reply #73 on:** February 07, 2013, 20:28 »

I predict they'll be lighting fast as soon as word gets out about their massive royalty cut - lots of people will just skip uploading there.

dbvirago · « **Reply #74 on:** February 10, 2013, 17:26 »

Nothing for me since Jan 23rd. Here is what will happen. Eventually, Boris will check in here. Then for the next 3-5 days, I will get regular reviews. Then it will get stuck again and I will be back here.

WHY DON'T YOU FIX THE PROBLEM OR HAVE THE QUE MONITORED? THE TROUBLE VS WORTH EQUATION IS SHIFTING QUICKLY

Poncke · « **Reply #75 on:** February 10, 2013, 17:28 »

Quote from: dbvirago on February 10, 2013, 17:26

Nothing for me since Jan 23rd. Here is what will happen. Eventually, Boris will check in here. Then for the next 3-5 days, I will get regular reviews. Then it will get stuck again and I will be back here.

WHY DON'T YOU FIX THE PROBLEM OR HAVE THE QUE MONITORED? THE TROUBLE VS WORTH EQUATION IS SHIFTING QUICKLY

Stop the frustrating, drop them. Its not worth the aggravation. 21 cent subs.

RacePhoto · « **Reply #76 on:** February 11, 2013, 14:18 »

Quote from: Poncke on February 10, 2013, 17:28

Quote from: dbvirago on February 10, 2013, 17:26
Nothing for me since Jan 23rd. Here is what will happen. Eventually, Boris will check in here. Then for the next 3-5 days, I will get regular reviews. Then it will get stuck again and I will be back here.

WHY DON'T YOU FIX THE PROBLEM OR HAVE THE QUE MONITORED? THE TROUBLE VS WORTH EQUATION IS SHIFTING QUICKLY
Stop the frustrating, drop them. Its not worth the aggravation. 21 cent subs.

Twenty One Cents? Where?

Poncke · « **Reply #77 on:** February 11, 2013, 14:19 »

Its the thought that counts

dbvirago · « **Reply #78 on:** February 12, 2013, 16:03 »

Got this from support:
Joseph Thiers (Bigstock Help Center)
Feb 11 05:41 pm (EST)

Hi Glynnis,

Looks like another training batch issue. Thanks!

Joseph Thiers
Account Executive
Bigstock

Who the heck is Glynnis? What a CF.

scottbraut · « **Reply #79 on:** February 12, 2013, 16:41 »

Hello,

Sorry for the confusion. I reached out to the Bigstock team. While looking into your inquiry, one of the support representatives posted an internal note for another team member and it was accidentally posted as the response to the ticket.

A follow-up should be coming soon.

Best,

Scott
VP Content
Shutterstock

dbvirago · « **Reply #80 on:** February 15, 2013, 09:43 »

Well, that lasted two whole days. FTP que is stuck.

08stock08 · « **Reply #81 on:** March 05, 2013, 10:40 »

BS goes in sleep mode often. My batch is pending since 25th Feb. It would not accept more than 15 images. There is no time limit. First queue has to get over with 15 images then only you would get chance to submit new batch. Learn something from DT which let you submit the photos every week and limit is not for approval queue. Photographer waiting to submit his photos longer than 10 days because someone at BS did not run through the approval queue in time. End result. Like I, many people forget what we uploaded in BS. And truth is some of us never come back. Lesson for BS: Wake up!!! It is morning for long now.

dbvirago · « **Reply #82 on:** March 20, 2013, 18:25 »

I hope whoever left BigStock last turned out the lights. Reviews still go back to Feb 25. No one answers support email. If no one is going to run the place, I wish Jon would just shut it down.

dbvirago · « **Reply #83 on:** June 24, 2013, 09:33 »

Another couple of wrinkles in the BigStock upload saga. Every day I upload 10 images. Exactly one of these each day will get corrupted in the upload. Not the 1st or the last, but some random image in the middle returns an error and then it finishes ok.

Also, when I finally got reviews, they used to process 25 at a time, not it is 6, so even if they did keep up with the review, They will always be further and further behind.

sgoodwin4813 · « **Reply #84 on:** June 24, 2013, 11:24 »

I have never had the file corruption problem and my last few batches have been reviewed in 10 or 11 days, all files in a batch at once (I almost always upload in batches of ten). Sorry you're having those issues but for me they have been fine, just a little slower than in the past.

dbvirago · « **Reply #85 on:** June 24, 2013, 13:18 »

Support answered me directly. What I thought was file corruption is apparently files over 25mb. Strange that it is always one from each batch, but I'll have to track it.

I also always upload batches of 10. Below is their response to that and mine. Sounds like your results are different than both. The email referencing 'my batch of 6 files from June 8th' I just got, so they are running over 2 weeks for me. Because of the 2 week+ review times and reviewing 6 instead of 10, my files in queue are growing to pretty huge levels.

-------
As far as the number of reviews, I have been uploading 10 images a day for years (although recently it was probably 9 due to the error).

Unfortunately, I don't keep copies of the review emails, but prior to a few weeks ago, the reviews always came in batches of 25. Then I got a few of 21. Now they come in batches of 6. Below are some of the headers - I don't have any of the old 25, but again. I always upload 10 at a time.

Darryl Brooks,

The batch of 6 files uploaded on 2013-06-08 17:05:14 has been processed by our Image Approval & Moderation team. Below you will find the status of the files in this upload:

The batch of 6 files uploaded on 2013-06-08 16:50:24 has been processed by our Image Approval & Moderation team. Below you will find the status of the files in this upload:

The batch of 6 files uploaded on 2013-06-07 08:52:23 has been processed by our Image Approval & Moderation team. Below you will find the status of the files in this upload:

The batch of 21 files uploaded on 2013-05-23 09:13:38 has been processed by our Image Approval & Moderation team. Below you will find the status of the files in this upload:

The batch of 21 files uploaded on 2013-05-21 06:03:20 has been processed by our Image Approval & Moderation team. Below you will find the status of the files in this upload:

The batch of 21 files uploaded on 2013-05-16 05:52:57 has been processed by our Image Approval & Moderation team. Below you will find the status of the files in this upload:

dbvirago · « **Reply #86 on:** July 05, 2013, 09:04 »

FTP stuck for 3 days. Email to support unanswered.

08stock08 · « **Reply #87 on:** July 05, 2013, 10:44 »

I have over 100 images pending in the queue. The system does not allow me to push more than 10 images. It takes over 7 days for reviewers to see your 10 images. So for me, for 100 images, it would 7x10=70 days to get them reviewed. That's how it works with BS. The way images are rejected at BS, it would take very long time to build credible portfolio there. As almost other agency is like that, BS is no different. Let's go with flow. No complaints either. BS must know what is best for it.

dbvirago · « **Reply #88 on:** July 05, 2013, 11:37 »

Thanks, but I'm not talking about what is pending. for me it's 25 and I understand that. I am talking about the files being stuck on the ftp server. Normally, these are pulled down to the pending queue almost immediately. When it gets stuck like this, it requires some manual intervention to get them pushed through. I have about 12,000 images there, so I'm pretty familiar with their process.

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