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May 23, 2012, 19:25

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Topic: Sudden earnings on BigStock out of nowhere

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Dreamframer

« on: November 07, 2011, 15:19 »

#link

I just checked my BigStock account, and I found that I have 70 dollars more than yesterday?? But there is no any image sale report, or any referral earnings posted. I asked for payment, and they said thei will send it.


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WarrenPrice

« Reply #1 on: November 07, 2011, 15:25 »

#link

Oooops... something strange happening... my earning just dropped to ZERO!! Huh


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Dreamframer

« Reply #2 on: November 07, 2011, 15:27 »

#link

Quote from: WarrenPrice on November 07, 2011, 15:25

Oooops... something strange happening... my earning just dropped to ZERO!! Huh

I don't know, I printed the page where they say the will send the money Roll Eyes


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jsnover

Premium Member

« Reply #3 on: November 07, 2011, 15:28 »

#link

Yes, I saw some phantom $60 show up in my total but no sales to show for it. I assume there's some sort of bug...


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jsnover

Premium Member

« Reply #4 on: November 07, 2011, 15:29 »

#link

I take that back - now mine's zero too, with a negative amount payable


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helix7

« Reply #5 on: November 07, 2011, 15:36 »

#link

Mine too. Not good...


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etienjones

« Reply #6 on: November 07, 2011, 15:39 »

#link

Yep, they got it all screwed up . . . . . mine is now -1.50


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dirkr

« Reply #7 on: November 07, 2011, 15:41 »

#link

My "current earnings" now show zero, but "Earnings History" I can see the correct amount for the past. Must be a bug.


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borism

New Member

« Reply #8 on: November 07, 2011, 15:42 »

#link

Hi all,

We're taking a look at this right now. I'll post an update here once the issue is resolved.

Thanks for commenting and for your patience.

- Boris
Product Owner, Bigstock


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heyoka

New Member

« Reply #9 on: November 07, 2011, 15:43 »

#link

Here too: Suddenly 65.28 USD more and now: 0.00


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gostwyck

« Reply #10 on: November 07, 2011, 15:45 »

#link

Quote from: jsnover on November 07, 2011, 15:29

I take that back - now mine's zero too, with a negative amount payable

Me too. I'm down about $100 from $70 in credit to -$31.


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Anita Potter

« Reply #11 on: November 07, 2011, 15:48 »

#link

And I thought I was going crazy for a moment. Mine are also at $0.00 and glad that ya'all are looking into it.


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milemobile

New Member

« Reply #12 on: November 07, 2011, 15:49 »

#link

I am in -1$ Shocked


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Anyka

Premium Member

« Reply #13 on: November 07, 2011, 16:04 »

#link

There has been a bug on the earnings page for about a month now. I had a difference of about 15 dollars between my "earning history" and my "summary". Support told me this was the result of a "rounding bug" and they reassured me that all earnings would be paid to me for 100%. But after one month, my summary was still 15 dollars down.
Today it went to Zero, just like you guys.


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dirkr

« Reply #14 on: November 07, 2011, 16:51 »

#link

Back to normal for me, it's showing the correct amount now.


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Anita Potter

« Reply #15 on: November 07, 2011, 16:52 »

#link

Quote from: dirkr on November 07, 2011, 16:51

Back to normal for me, it's showing the correct amount now.

+1 including the images I sold today so YAY!


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borism

New Member

« Reply #16 on: November 07, 2011, 17:03 »

#link

Hi all,

As some of you have noticed, the issue is now resolved. Thanks again for letting us know and happy selling on Bigstock!

If you have any questions or suggestions, send them our way, [email protected]

- Boris


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RacePhoto

« Reply #17 on: November 07, 2011, 21:59 »

#link

Quote from: borism on November 07, 2011, 17:03

You mean like the number of photos, having caught the SS disease? My numbers are 13 less than my accepted files. I asked someone else and he found the totals are only two different for him.

If that was confusing. Approved shows one number, clicking on My Account on the upper bar shows 13 less. Looking at the images that display in the thumbnails, it's the correct number.


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Wim

« Reply #18 on: November 08, 2011, 03:33 »

#link

resolved? I just lost $70 Wink

I was wondering where that magic sale came from, too good to be true.


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lisafx

Premium Member

« Reply #19 on: November 08, 2011, 12:50 »

#link

Wow. I missed this issue entirely. Thanks for resolving it so quickly, Boris!


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Microstock Poll Results

Site	Earnings Rating
Top Tier - Big 4
Shutterstock	100
iStock	66.4
Fotolia	34.9
Dreamstime	26.7

Middle Tier
DepositPhotos	20.1
123RF	16.1
Canstockphoto	11.2
Bigstockphoto	9.5
Veer	8.7

Low Earners
PantherMedia	6.7
PhotoDune	5.8
isignstock	3.7
Zoonar	3.6
GLStockImages	2.7
Stockfresh	2.2
YayMicro	1.7
FeaturePics	1.4
MostPhotos	1.3
ScanStockPhoto	1.2
Crestock	0.8
Cutcaster	0.6
ClipartOf
Pond5
RevoStock
Clipcanvas
ClipDealer
DrawShop
PhotoSpin
VectorStock
GraphicRiver
Pixmac
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The3dStudio
photaki
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PhotoKore
AllYouCanStock
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More Poll Results Updated: 2012-05-23

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