What's happening with the uploads?

ccaetano

New Member

« on: October 10, 2010, 19:49 »

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Almost 3 weeks ago I had some difficulties in uploading by FTP (I use Dreamweaver FTP tools). The thumbnails didn't appear and I thought that the system hadn't yet had the time to assimilate the images. I didn't wait for them to show and blindly edited categories backed up with the photo descriptions. One day later, the thumbnails were still missing.

Surprisingly, the images got accepted but all I was seeing in my port was blank squares saying "image not available".

Searching for the images, they did not appear is search results. Then, I wrote to support and they replied that they were having some server issues and that my thumbnails would soon be visible, which they did some days later. The problem is that by then, my images were already buried under hundreds of new ones, with very small chances to be found in searches again...

Last week I uploaded a new batch, this time avoiding FTP. I've chosen the HTML forms, and, guess what,... no thumbnails again, only "image not available"... I'm going to delete them.
I have just tried to upload one image a few minutes ago. The problem remains.

What I'm finding very strange is that I don't see anyone else complaining about this. Not here, not in BS forums.

Maybe I should contact support again, but as they have confirmed me the first time that they were having server problems, I'm waiting for them fix them!...
But isn't 3 weeks a little too long? And why don't they announce something about this?!

Or is this just happening to me? what's your experience?

Thanks in advance for your responses.
Carlos


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Lizard

« Reply #1 on: October 10, 2010, 20:13 »

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Im having same problem , but only with vectors , and I would also like to know whats happening , on vectors its totally useless because without thumbs I cannot put keywords or description.


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scottbraut

« Reply #2 on: October 10, 2010, 22:30 »

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Hi guys,

I'll forward this to the Support and tech teams to get an update (it's a Sunday night, so the team might not be fully engaged until tomorrow), but the best path is to also follow up directly with Support for an answer, since they typically will attach a ticket to individual user accounts.

Best,

Scott
Bigstock


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luissantos84

« Reply #3 on: October 10, 2010, 22:44 »

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last week I had the same issue with BigStock, contacted support and everything was fine the following day


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Stock_Fox

« Reply #4 on: October 11, 2010, 00:45 »

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Quote from: ccaetano on October 10, 2010, 19:49


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ccaetano

New Member

« Reply #5 on: October 11, 2010, 06:01 »

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Quote from: scottbraut on October 10, 2010, 22:30

Thank you Scott
Please do forward this to Support and tech teams.

If this is happening to all of us, you must be loaded with similar messages to mine, so I'm not contacting support again, because you have to be aware of this.
It's been almost 3 weeks now and if the problem remains much further or if BS don't explain why this is taking so long, I'll have to conclude that you simply don't care...


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« Reply #6 on: October 12, 2010, 11:57 »

#link

I'm also having trouble uploading through ftp last couple of weeks

Huh


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scottbraut

« Reply #7 on: October 12, 2010, 12:31 »

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Hi guys,

I spoke to the team and there was an isolated issue processing some uploads via FTP which is now fixed. This is an issue that affected specific uploads. In these circumstances, it's very helpful (and necessary) to get these reports to the Support team, since it can be a case of a process that stalled during a narrow window of time or on a few specific accounts. If the team knows exactly what accounts were affected, then it helps the investigation, since we can simply re-process those thumbnails (which is what the team did).

When these issues affect a few individual accounts, it takes some more investigating, because we can't "reproduce" the error by uploading images on our end and seeing what happens (since it will work fine when we try). Often, users will come into the forums and assume that everyone has been affected, but that's typically not the case.

We apologize for the trouble. We do address issues pretty quickly when we know about them and it's clear what the issue is. Carlos - I believe the Support team was on the line with you yesterday. Let us know if you run into any further problems.

Best,

Scott
Bigstock


« Last Edit: October 12, 2010, 12:33 by scottbraut »	Ignore \| Logged

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