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May 24, 2012, 11:56

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Topic: Model release reviews

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llareggub

New Member

« on: May 06, 2011, 04:04 »

#link

Hi folks...

I am new both to this site and relatively new to the stock photography industry.

I have a quick question regarding the review times at Canstock and want to see if I can tap into others experiences. I find the website easy to use and the review turnaround is superb. However in the last week I have uploaded my first images with a model release and they are still awaiting eview and other images have been reviewed and are up on the site.

I am guessing that the model release will be reviewed first and then the images reviewed subsequently, is that a reasonable assumption or is it worth dropping a note to support.

Cheers in advance

Brian


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leaf

Premium Member

« Reply #1 on: May 06, 2011, 04:13 »

#link

Welcome to the site.

Yeah, you are right, images with a release will take longer to review if it is a new release

a quote from Duncan (the head of Canstock) in this thread

Quote

One thing I will mention that sometimes confuses people - is that when you upload a new model release, it must first go through it's own approval process with our legal team. Once the release is approved, then the related images will be released for inspection. So as a result, those first images with a new release may take a little longer to be approved, especially if you upload on a weekend. This is only for new releases. Video files also go through a different process and can take a bit longer.


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llareggub

New Member

« Reply #2 on: May 06, 2011, 04:36 »

#link

Than you very much Cheesy


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Artmyth

« Reply #3 on: May 06, 2011, 07:24 »

#link

A week is a bit longer than normal for MR reviews. You might want to check out your release manager to make sure there were no problems with the releases you submitted by going to My portfolio > Unfinished > Release Manager. If issues were discovered with your release they will appear there in red.

If there are no red flags, U might want to post a support ticket on CanStockPhoto


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luissantos84

« Reply #4 on: May 06, 2011, 09:04 »

#link

a week? I have uploaded a few pics with MR and less than 24h later were reviewed


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leaf

Premium Member

« Reply #5 on: May 06, 2011, 12:24 »

#link

Quote from: luissantos84 on May 06, 2011, 09:04

a week? I have uploaded a few pics with MR and less than 24h later were reviewed

have you used those releases before?

The wait time is only for images with a new release.


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llareggub

New Member

« Reply #6 on: May 06, 2011, 12:34 »

#link

Thanks for the responses, I have checked the dates and I submitted all the data on Monday, which I understand was a holiday in some parts so will leave until mid week next week before logging a ticket.

Cheers again

Brian


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