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Author Topic: Processing photos  (Read 4310 times)

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« on: November 17, 2014, 20:44 »
+3
Some of my photos already approved since 2 weeks ago, but it still under processing, anyone facing same problem? Last time I remember is quite fast one, but dunno why recently CanStockPhoto like became slow..Thanks


« Reply #1 on: November 18, 2014, 01:51 »
0
I had not noticed that, but I just checked and have some that were accepted on Nov.2 and Nov. 5 and are still listed as processing so the same is happening to me.

« Reply #2 on: November 18, 2014, 02:05 »
0
Their system seems to be going crazy. I got e-mails notifying me about 100% rejections of a few batches. But when I edited and reuploaded those photos, it told me that the photos were duplicates of ones that were already approved and online. So the rejection notification was completely wrong.

« Reply #3 on: November 18, 2014, 02:23 »
0
Some of my photos already approved since 2 weeks ago, but it still under processing, anyone facing same problem? Last time I remember is quite fast one, but dunno why recently CanStockPhoto like became slow..Thanks
The same here - my last batch is approved since 2 weeks ago, but still under prosessing. And no views (and no sales of course) at all, so I think, the pics are still unavailable.

« Reply #4 on: November 18, 2014, 05:31 »
0
I recently had a short spell of uploading and processing working properly after contacting support but I have had to contact them again about illustrations getting stuck in the unfinished queue.
I also have approved photos stuck in processing.
Seems like their system needs a thorough overhaul.

« Reply #5 on: November 18, 2014, 07:47 »
0
Some of mine uploaded on Nov 06 are still pending, while others uploaded later have already been accepted (and now are in "processing" state...).
I'll just wait until something happens, Canstock is not important enough to make a fuss about it...

baz777

  • Im not sociable so I dont use social media
« Reply #6 on: November 18, 2014, 08:17 »
+1

posted on their forum:

Hi Everyone,

 I wanted to post an update here, as I understand there are some questions regarding views and vectors. The two are unrelated, but are two outstanding technical developments that contributors may have noticed:

 VIEWS:
 Views are not being updated presently. We're updating some of the code behind the scenes as we work on rolling out some exciting search improvements, and views is presently a casualty of that. We will restore the functionality, but given it's primarily a "just for fun" feature, we're focusing on the bigger improvements at the moment before circling back and getting it working again.

 So if you notice your files are not getting views, that does not mean they are not being seen - as many of you will now have files with 0 views and 1+ sales.

 VECTORS:
 Vectors have been a real pain for many of us recently. We've had an ongoing issue with processing vectors, as we for a while have been barely able to keep up with the flow of vector files coming in. That's a great problem to have, of course. But if a contributor uploads 10,000 vectors at once, it means the entire system can be delayed for a day.

 Vectors are deceptively complicated to process in the back-end, as there are so many different ways the files are saved and so many possible issues to run into. So they have always taken much longer than JPG images for us to process.

 One issue we have had more and more of is people uploading vector files that just contain a single JPG image in a layer. Not only are these files that we would never want to sell, as it's deceptive for customers, but it also is very hard for our system to handle. Our system assumes that .eps files are true vectors - so when rasterized content is included, it tries to make sense of it, which can lead to it crashing. I think people would be genuinely shocked at how many files like this, and otherwise invalid files we get. Those tend to hurt the system and slow down things for everyone.

 So we launched an entirely new vector processing system, which is 10x as fast and able to better detect invalid files. This should mean in the future there won't be any delay in vector files being processed, which many of you will be happy to hear. Over the last week we have been using it to catch up on the backlog. There have been some glitches, however, with thumbnails being broken for some files as one such issue. As a result, we have been sending files back in batches to be re-processed. We have also been working on systems to remove the poor files I mentioned above.

 We're on the home stretch now and hope to be caught up with the vector processing and fix broken thumbnails shortly. Thanks for your patience for all of this, as we think the end result will be worth the speed bumps we've had over the last week or two.

 Duncan

Buffalo Bill

« Reply #7 on: November 18, 2014, 10:41 »
-1
Thanks Duncan! 

Noedelhap

  • www.colincramm.com

« Reply #8 on: November 18, 2014, 21:18 »
0
Besides the fact that it's rather poor that they can't even handle 10.000 vectors a day, let alone detect invalid files automatically, I was kind of shocked to read that

Quote
One issue we have had more and more of is people uploading vector files that just contain a single JPG image in a layer.

Are some contributors really that clueless...?

PZF

« Reply #9 on: November 20, 2014, 03:03 »
0
Nothing to do with vectors - I don't do them.
But jpeg photos pending for 10 days now, accepted but stuck in processing......

« Reply #10 on: November 20, 2014, 05:25 »
0
I have vectors that have not been processed since 10/10.

« Reply #11 on: November 20, 2014, 05:27 »
0
Besides the fact that it's rather poor that they can't even handle 10.000 vectors a day, let alone detect invalid files automatically, I was kind of shocked to read that

Quote
One issue we have had more and more of is people uploading vector files that just contain a single JPG image in a layer.

Are some contributors really that clueless...?

They must have a lot of newbies uploading suddenly.

PZF

« Reply #12 on: November 21, 2014, 03:03 »
+2
Still says 2 days for photo approval on their site. Guess it's true.....! Just 2 weeks delay thereafter! ::)

Noedelhap

  • www.colincramm.com

« Reply #13 on: November 21, 2014, 12:05 »
-1
Seems the backlog is clearing up now, my vectors got through.

PZF

« Reply #14 on: November 22, 2014, 15:34 »
0
It was clearly your lucky day! 2 weeks and still waiting here....about 80 images, including Christmas stuff.

« Reply #15 on: November 22, 2014, 16:16 »
0

posted on their forum:

Hi Everyone,

 I wanted to post an update here, as I understand there are some questions regarding views and vectors. The two are unrelated, but are two outstanding technical developments that contributors may have noticed:

 VIEWS:
 Views are not being updated presently. We're updating some of the code behind the scenes as we work on rolling out some exciting search improvements, and views is presently a casualty of that. We will restore the functionality, but given it's primarily a "just for fun" feature, we're focusing on the bigger improvements at the moment before circling back and getting it working again.

 So if you notice your files are not getting views, that does not mean they are not being seen - as many of you will now have files with 0 views and 1+ sales.

 VECTORS:
 Vectors have been a real pain for many of us recently. We've had an ongoing issue with processing vectors, as we for a while have been barely able to keep up with the flow of vector files coming in. That's a great problem to have, of course. But if a contributor uploads 10,000 vectors at once, it means the entire system can be delayed for a day.

 Vectors are deceptively complicated to process in the back-end, as there are so many different ways the files are saved and so many possible issues to run into. So they have always taken much longer than JPG images for us to process.

 One issue we have had more and more of is people uploading vector files that just contain a single JPG image in a layer. Not only are these files that we would never want to sell, as it's deceptive for customers, but it also is very hard for our system to handle. Our system assumes that .eps files are true vectors - so when rasterized content is included, it tries to make sense of it, which can lead to it crashing. I think people would be genuinely shocked at how many files like this, and otherwise invalid files we get. Those tend to hurt the system and slow down things for everyone.

 So we launched an entirely new vector processing system, which is 10x as fast and able to better detect invalid files. This should mean in the future there won't be any delay in vector files being processed, which many of you will be happy to hear. Over the last week we have been using it to catch up on the backlog. There have been some glitches, however, with thumbnails being broken for some files as one such issue. As a result, we have been sending files back in batches to be re-processed. We have also been working on systems to remove the poor files I mentioned above.

 We're on the home stretch now and hope to be caught up with the vector processing and fix broken thumbnails shortly. Thanks for your patience for all of this, as we think the end result will be worth the speed bumps we've had over the last week or two.

 Duncan

Thank you.

« Reply #16 on: November 24, 2014, 13:32 »
+2
Update: My last batch (photos), uploaded 2014-10-28, is still under "processing".  :o
« Last Edit: November 24, 2014, 18:35 by roede-orm »

PZF

« Reply #17 on: November 27, 2014, 02:16 »
0
Yep. This is crazy. Christmas is coming and stuff just sitting there. Photos, not just vectors. When the backlog finally goes - assuming it does sooner or later - there will be a big glug I imagine - and everything will go through in one lump! Magic! >:(

« Reply #18 on: November 27, 2014, 10:17 »
-1
They might still be processing on Canstock, but they are still pending on DT.

« Reply #19 on: November 27, 2014, 14:51 »
+1
I have suspended uploading until things get back to some kind of normal. Vector uploading has been a total lottery for weeks and now when they finally get approved they sit in processing for weeks.
I just hope they will let us know when the problems are fixed not just when they are fixing them.

« Reply #20 on: November 29, 2014, 06:34 »
+1
I gave up. My images are approved over a month. Nothing is online!!!

« Reply #21 on: November 29, 2014, 06:41 »
+2
Same here, pics approved exactly one month and still under processing >:(

« Reply #22 on: November 30, 2014, 05:19 »
+2
On the Canstock main page
Quote
Like our super fast review times? Share the love!
Sounds like a joke now :(

« Reply #23 on: November 30, 2014, 05:52 »
0
Holly sh**,
you're really persistent with this Canstock.
If is finished - is finished.
So what.
Go ahead...


PZF

« Reply #24 on: November 30, 2014, 06:23 »
0
No - not finished, I hope.
Not a huge seller by a long shot but at least a FAIR one!


 

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