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Author Topic: Canva  (Read 235947 times)

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« Reply #925 on: May 14, 2018, 04:11 »
+1
Quote
Hopefully sometime this year we'll get the sales page fixed up.

wow, really? just wow.

anyway, read back at the comments from Torrens, they dont give a hoot about contributor tools, they said it themselves, buyers are main priority, which is good, but it just shows that contributors are not high on their priority list. their contributor tools havent been updated in 3 years, promises broken and thats no shocker either


« Reply #926 on: May 20, 2018, 20:42 »
+2
Teaming with Getty?  Sigh.

-
To our wonderful Canva contributors,

As Canva continues to grow, were working hard to ensure our product evolves with the needs and wants of our usersso heres a few updates from the team.

Building our collection

Since launch in 2013, weve made huge strides towards our mission of empowering the whole world to design. Today, Canva is in 190 countries and accessible in 100 languagesso building a diverse image library is more important than ever.

To help jump-start this process, were working with Getty Images wholl provide their content from iStock. For those of you who already have images in iStock, dont worry. Were ensuring all Canva images are prioritised.

Got any travel plans?

If youre a contributor who takes authentic global shots, wed love to hear from you. Well be focusing on initiatives to champion diversity in our library in the coming months.

One Time Use License

Our One-Time Use (OTU) licence has always been a huge source of confusion for our users. Users love having a low-cost way to access your quality images (and its always been important for us not to give away too many rights). But the 24 hour restriction left lots of people puzzled.

So to keep our users smiling, were removing the 24 hour restriction on our OTU license. What this means is users will now be able to use one image in one designat one price.

Canva for Android wins Google Play Award

In other news, our Android app was recently awarded by the Google Play store as Best Standout Startup. Its thanks to your contribution that were able to give even more people around the world access to a library of amazing imageryright from their smartphones.

We cant wait to see more of your workthanks again!

« Reply #927 on: May 20, 2018, 21:22 »
+4
This teaming with Getty news basically means bad news for contributor in Canva because there will be a lot more competition.

I suppose the sales made from iStock's portfolio will be reported at iStock? How much are we getting actually? I suspect it is lower than $0.35?


« Reply #928 on: May 20, 2018, 21:26 »
+4
Well this is potentially very disappointing news for those of us who have worked hard to build portfolios at Canva.  It's good that Canva have said that all existing Canva images will be prioritised, so perhaps the impact won't be too bad.  But it's a worry.  At best there will be some slight dilution, but at worst a complete decimation of current sales and incomes.  I suppose it all depends on how the arrangement is implemented - if it's through an additional link that takes the customer off to the iStock web site to import into Canva perhaps that won't be so bad.  But if the arrangement involves importing the entire iStock catalog into Canva then I can't see how that can result in anything but reduced sales for current Canva contributors.  Presumably more information will become available in due course.

« Reply #929 on: May 20, 2018, 22:32 »
+8
ugh. I can't see how this is good for anyone other than maybe Getty and Canva. It certainly doesn't sound like good news for Canva contributors. Especially those that aren't selling through Getty for one reason or another. I wonder what the final amount the contributors would get - potentially from the 1$ sale .65 goes to Canva leaving .35 and then almost 30 cents for Getty leaving 5.25 cents for the contributor. Woo Yay?

Mir

« Reply #930 on: May 21, 2018, 02:50 »
+5
Very bad news...

« Reply #931 on: May 21, 2018, 03:07 »
+2
So Canva removed 80% of my approved images and now they'll get tons of similar "unwanted" images through IS.
BAD BAD NEWS!

« Reply #932 on: May 21, 2018, 03:28 »
0
So Canva removed 80% of my approved images and now they'll get tons of similar "unwanted" images through IS.
BAD BAD NEWS!

What? Can you elaborate what happened? How they just remove your images? This is scary.

« Reply #933 on: May 21, 2018, 05:38 »
+2
yep, that's a shame, just when I had faith in a new site! Sales will only go down now surely?

« Reply #934 on: May 21, 2018, 08:35 »
+5
So Canva removed 80% of my approved images and now they'll get tons of similar "unwanted" images through IS.
BAD BAD NEWS!

What? Can you elaborate what happened? How they just remove your images? This is scary.

Few years ago they decided to remove a lot of previously approved images, because they don't need them anymore! Even images with a lot of sales have been deleted! It was not just me, many contributors complained about it here on MSG.

« Reply #935 on: May 30, 2018, 11:38 »
+1
So Canva removed 80% of my approved images and now they'll get tons of similar "unwanted" images through IS.
BAD BAD NEWS!

What? Can you elaborate what happened? How they just remove your images? This is scary.

Few years ago they decided to remove a lot of previously approved images, because they don't need them anymore! Even images with a lot of sales have been deleted! It was not just me, many contributors complained about it here on MSG.

I just noticed, that some of my images (that sold quite well) were removed. The funniest thing, that I keep getting sales for an image that is not available anymore...

This teaming up with getty is very disappointing indeed :( .

Mir

« Reply #936 on: May 30, 2018, 13:06 »
0
How are you able to track if something is removed?

« Reply #937 on: May 30, 2018, 13:55 »
+1
So Canva removed 80% of my approved images and now they'll get tons of similar "unwanted" images through IS.
BAD BAD NEWS!

What? Can you elaborate what happened? How they just remove your images? This is scary.

Few years ago they decided to remove a lot of previously approved images, because they don't need them anymore! Even images with a lot of sales have been deleted! It was not just me, many contributors complained about it here on MSG.

I just noticed, that some of my images (that sold quite well) were removed. The funniest thing, that I keep getting sales for an image that is not available anymore...

This teaming up with getty is very disappointing indeed :( .

I have the same issue of sales on an image that is no longer available for sale.

I emailed to ask how this was happening a few weeks back, but haven't received any kind of response.

« Reply #938 on: May 30, 2018, 14:44 »
0
So Canva removed 80% of my approved images and now they'll get tons of similar "unwanted" images through IS.
BAD BAD NEWS!

What? Can you elaborate what happened? How they just remove your images? This is scary.

Few years ago they decided to remove a lot of previously approved images, because they don't need them anymore! Even images with a lot of sales have been deleted! It was not just me, many contributors complained about it here on MSG.

I just noticed, that some of my images (that sold quite well) were removed. The funniest thing, that I keep getting sales for an image that is not available anymore...

This teaming up with getty is very disappointing indeed :( .

I have the same issue of sales on an image that is no longer available for sale.

I emailed to ask how this was happening a few weeks back, but haven't received any kind of response.

Retrospective rejections have been a long standing practice at Canva, and when they start they might not stop until you have none left. They still have the right to sell these images usually someone had made a template with them and purchases at a later date, it could be much later as they have the right to sell them indefinitely.

« Reply #939 on: May 30, 2018, 15:01 »
0
How are you able to track if something is removed?

I am not. Just clicked on the image ID on sales page and showed not available.

« Reply #940 on: May 30, 2018, 15:06 »
+1
I have the same issue of sales on an image that is no longer available for sale.

I emailed to ask how this was happening a few weeks back, but haven't received any kind of response.

An image that was used in a design mock up will always be available to license, even if pulled from the collection/search, is my understanding.

« Reply #941 on: May 30, 2018, 16:54 »
+2
I have the same issue of sales on an image that is no longer available for sale.

I emailed to ask how this was happening a few weeks back, but haven't received any kind of response.

An image that was used in a design mock up will always be available to license, even if pulled from the collection/search, is my understanding.

Perhaps that's what's happening.

It's strange to pull images that appear to be selected for layouts and sell quite often though. I noticed this image was not available about 2-3 weeks ago, and it's sold at least 10 times since then.

EDIT: I've just checked another of my images that was selected for inclusion on a Canva Layout. That image has been sold 17 in the last week, via a link from the layout, even though the image is apparently not available.

It's odd to me that a popular image, that was selected by a Canva staff member to include in one of their designs, suddenly is deemed to be no longer worth including in the collection.

I get that it's their choice, but an explanation would be helpful, rather than just leaving us to notice disappearances.
« Last Edit: May 30, 2018, 17:02 by KuriousKat »

Mir

« Reply #942 on: May 30, 2018, 17:10 »
+3
I am worried that they don't reply to messages anymore.

ShadySue

« Reply #943 on: May 30, 2018, 17:18 »
+2
EDIT: I've just checked another of my images that was selected for inclusion on a Canva Layout. That image has been sold 17 in the last week, via a link from the layout, even though the image is apparently not available.
It's odd to me that a popular image, that was selected by a Canva staff member to include in one of their designs, suddenly is deemed to be no longer worth including in the collection.
That's not just odd - it's positively suspicious, at best.  >:(

« Reply #944 on: May 30, 2018, 17:27 »
0
EDIT: I've just checked another of my images that was selected for inclusion on a Canva Layout. That image has been sold 17 in the last week, via a link from the layout, even though the image is apparently not available.
It's odd to me that a popular image, that was selected by a Canva staff member to include in one of their designs, suddenly is deemed to be no longer worth including in the collection.
That's not just odd - it's positively suspicious, at best.  >:(

Maybe there are legal reasons to take it down? It would just be nice to have an explanation.

No, scrap that thought. I just checked the database, and there are plenty available from the same location, and some of mine from the same series.
« Last Edit: May 30, 2018, 17:32 by KuriousKat »

« Reply #945 on: May 30, 2018, 17:34 »
+1
EDIT: I've just checked another of my images that was selected for inclusion on a Canva Layout. That image has been sold 17 in the last week, via a link from the layout, even though the image is apparently not available.
It's odd to me that a popular image, that was selected by a Canva staff member to include in one of their designs, suddenly is deemed to be no longer worth including in the collection.
That's not just odd - it's positively suspicious, at best.  >:(

Maybe there are legal reasons to take it down? It would just be nice to have an explanation.

No, scrap that thought. I just checked the database, and there are plenty available from the same location, and some of mine from the same series.

It's normal practice at Canva, I take it you haven't read the whole thread, it's all happened before.

« Reply #946 on: May 30, 2018, 21:47 »
0
I got that double tax thing to.  And an answer from support:
"The sales page has a bug where some sales are shown in the wrong month. It's a timezone issue which is already on the list for the engineering team. The reports that we use to generate the payouts come directly from the database, so they're the 'source of truth'. Hopefully sometime this year we'll get the sales page fixed up. Sorry for the confusion. "

To which I responded that that was unacceptable.  I can buy a timezone issue if one or two sales are missing from one month and are in the next or something.  This is more than $100.  Actually $300 over three months missing.  If you can't trust the sales page ....

My earnings are now correct. They "removed" that double taxation and now my earnings are as they should be. Maybe they made a mistake or sth.

Mir

« Reply #947 on: May 31, 2018, 03:20 »
0
Are your new vectors uploading fine, half of mine are showing only parts of the drawing.

« Reply #948 on: May 31, 2018, 11:44 »
+1
EDIT: I've just checked another of my images that was selected for inclusion on a Canva Layout. That image has been sold 17 in the last week, via a link from the layout, even though the image is apparently not available.
It's odd to me that a popular image, that was selected by a Canva staff member to include in one of their designs, suddenly is deemed to be no longer worth including in the collection.
That's not just odd - it's positively suspicious, at best.  >:(

Maybe there are legal reasons to take it down? It would just be nice to have an explanation.

No, scrap that thought. I just checked the database, and there are plenty available from the same location, and some of mine from the same series.

It's normal practice at Canva, I take it you haven't read the whole thread, it's all happened before.

I've read the whole thread, thanks, and been onboard with Canva since day one. I'm fully aware that this has happened to others in the past but, to my knowledge, we haven't had any explanation from Canva as to what there selection criteria is or whether there are other reasons for the takedowns?

To be clear, I have no issue with them removing images - they grew quickly and ingested a lot of imagery that probably didn't make the grade - either technically or artistically, so a cull down the line is quite natural and acceptable.

But, if this is indeed a cull, then why take down images that have been included in the purchasable layouts and sell well? It doesn't make much sense to delete an image that has sold, (and is still selling), several hundred times. I'm just trying to ascertain whether there is another reason. I have asked Canva a couple of times, but my emails are falling on deaf ears. Maybe they are too busy dealing dealing with customer complaints to listen to contributors.



« Reply #949 on: May 31, 2018, 18:56 »
+1
...But, if this is indeed a cull, then why take down images that have been included in the purchasable layouts and sell well? It doesn't make much sense to delete an image that has sold, (and is still selling), several hundred times. I'm just trying to ascertain whether there is another reason. I have asked Canva a couple of times, but my emails are falling on deaf ears. Maybe they are too busy dealing dealing with customer complaints to listen to contributors.

I would just remind those who may not know about Canva's history, that asking questions and communicating about Canva here, with fellow contributors, can get your account closed. Ask me how I know that? :)

Specifically, I was (1) asking about why they were removing images that were selling; (2) asking for contributor guidelines about what images they don't want so neither they nor we waste time uploading content; and (3) communicating here that after they promised they would provide the guidelines, Lee Torrens sent me email saying they wouldn't put guidelines together as " ...the vast majority of our contributors don't need nor want them, so our time is better spent on the things they value."

Perhaps things have changed, perhaps Lee has gone elsewhere, but tread carefully if you want to keep your portfolio there.


 

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