FTP doesn't work anymore for me

Whitechild

« on: July 28, 2008, 17:36 »

Guys, my ftp doesn't work anymore. I contacted support, but they still didn't answer. Anyone has similar problem?


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josh_crestock

« Reply #1 on: July 29, 2008, 04:50 »

Hi whitechild,

Thats weird because our FTP should be working fine.. Is anyone else experiencing the same problem?

Maybe you can PM more details to me, whitechild. We'd really appreciate that.

All the best,

Josh
The Crestock Team


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Whitechild

« Reply #2 on: July 29, 2008, 11:38 »

Josh, thank you for your reply. I've sent you a pm with log file.
Ivan


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sharply_done

« Reply #3 on: July 29, 2008, 14:15 »

FTP is working fine for me.

Perhaps you inadvertently copied your images to the temp folder (i.e. http://ftp://ftp.crestock.com/temp/) instead of the root. I've accidentally done that a few times.


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Whitechild

« Reply #4 on: July 29, 2008, 16:36 »

no, I didn't.... I really don't know what I am doing wrong because everything worked fine before....


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Whitechild

« Reply #5 on: July 31, 2008, 00:07 »

Still no answer from Josh...


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rene

« Reply #6 on: July 31, 2008, 05:30 »

Whitechild, maybe it's a sign...


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Whitechild

« Reply #7 on: July 31, 2008, 12:16 »

A sign of what rene? Undecided

A sign that I should stop uploading there or a sign that Josh doesn't care for my problem? Basically, I had problems with rejections at CS in the beginning, but then everything started to run smoothly. I have only one image sold there, but I like the site... But now, when I can't use their ftp normally...


« Last Edit: July 31, 2008, 12:30 by whitechild »	Ignore \| Logged

josh_crestock

« Reply #8 on: August 01, 2008, 08:02 »

We've tested the FTP servers, and not been able to find any problems this end. As we've not had any further queries about FTP issues, it has to be assumed the problem is local.

Some things to troubleshoot:
- If a firewall or internet security software is installed, make sure that it's not set to block outgoing connections for SmartFTP, this could happen by inadvertently clicking 'never allow' in Norton internet security, for example.
- Make sure the FTP connection mode is set to passive
- set the connection port to 21

Keep trying - FTP problems can be extremely frustrating, but in most cases the problem can be detected locally.

Josh
The Crestock Team


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Whitechild

« Reply #9 on: August 01, 2008, 09:31 »

Josh, I am uploading using ftp to 10 stock agencies, and everything except Crestock is working normally. I am sure I did everything right because it's really not some complicated process or maybe I am missing something in the process. This is my log file when I want to connect my Smart ftp to Crestock:

[16:28:36] SmartFTP v2.5.1006.16
[16:28:36] Resolving host name "ftp.crestock.com"
[16:28:36] Connecting to 74.205.58.151 Port: 21
[16:28:36] Connected to ftp.crestock.com.
[16:28:36] 220 Serv-U FTP Server v6.4 for WinSock ready...
[16:28:36] USER whitechild
[16:28:37] 331 User name okay, need password.
[16:28:37] PASS (hidden)
[16:28:37] 230 User logged in, proceed.
[16:28:37] SYST
[16:28:38] 215 UNIX Type: L8
[16:28:38] Detected Server Type: UNIX
[16:28:38] FEAT
[16:28:38] 211-Extension supported
[16:28:38] CLNT
[16:28:38] MDTM
[16:28:38] MDTM YYYYMMDDHHMMSS[+-TZ];filename
[16:28:38] SIZE
[16:28:38] SITE PSWD;EXEC;SET;INDEX;ZONE;CHMOD;MSG
[16:28:38] REST STREAM
[16:28:38] XCRC filename;start;end
[16:28:38] MODE Z
[16:28:38] MLST Type*;Size*;Create;Modify*;Win32.ea*;
[16:28:38] 211 End
[16:28:38] Detected Server Software: Serv-U 5.x/6.x
[16:28:38] CLNT SmartFTP 2.5.1006
[16:28:53] Cannot login waiting to retry (30s)...
[16:28:53] Server closed connection


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