Agency Based Discussion > DepositPhotos

Account is temporarily suspended

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frostcollective:
We are regular buyers of depositphotos for past few years and last Friday we were trying to upgrade our subscription, which result in an automated account suspension, as their live chat told us. nothing more [not helpful at all].

The annoying part is that customer service is not replying our emails and phone calls.

I have to mention that we have never had any problem like this before. Has anyone had such experience?

Thank You.

Microstock Posts:
This is a contributor forum, probably not many buyers reading. It does seem weird though that after all the years they've been around they seemingly still haven't got their act together.

Microstockphoto:
theyre probably done squeezing the contributors, theyre now starting with cracking down on buyers LOL

frostcollective:
Update: There was a small issue from our side which is resolved now, and they reactivated our account back.

One thing more it's a bad idea to call or email depositphotos on weekend.


--- Quote from: Microstock Posts on July 17, 2018, 08:10 ---This is a contributor forum, probably not many buyers reading. It does seem weird though that after all the years they've been around they seemingly still haven't got their act together.

--- End quote ---

I searched google to find out something about the issue and, I must say, I was surprised, there are lots of angry people here lol.

Noedelhap:

--- Quote from: frostcollective on July 17, 2018, 10:39 ---Update: There was a small issue from our side which is resolved now, and they reactivated our account back.

One thing more it's a bad idea to call or email depositphotos on weekend.


--- Quote from: Microstock Posts on July 17, 2018, 08:10 ---This is a contributor forum, probably not many buyers reading. It does seem weird though that after all the years they've been around they seemingly still haven't got their act together.

--- End quote ---

I searched google to find out something about the issue and, I must say, I was surprised, there are lots of angry people here lol.

--- End quote ---

So, it was an issue on your side. What was the cause exactly?

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