MicrostockGroup

Agency Based Discussion => DepositPhotos => Topic started by: Microbius on January 06, 2012, 03:59

Title: Difference between "Rank" and "Level"?
Post by: Microbius on January 06, 2012, 03:59
Under the home tab my level has gone up but my rank still reads 0?  :-\
Title: Re: Difference between "Rank" and "Level"?
Post by: luissantos84 on January 06, 2012, 08:29
same here, must be a bug once I am getting 22 cents (XS) which is right for the green ranking (44%)
Title: Re: Difference between "Rank" and "Level"?
Post by: Microbius on January 06, 2012, 11:02
I wonder if the rep is still about here to comment. He showed up a while ago but hasn't replied to any of the threads since his initial intro one  ???
Title: Re: Difference between "Rank" and "Level"?
Post by: luissantos84 on January 06, 2012, 11:14
I wonder if the rep is still about here to comment. He showed up a while ago but hasn't replied to any of the threads since his initial intro one  ???

looking at your gauges I would contact them and ask for a raise (not joking)
Title: Re: Difference between "Rank" and "Level"?
Post by: Microbius on January 06, 2012, 11:21
lol, I've never been much good at negotiating, I just take what I'm given!
Title: Re: Difference between "Rank" and "Level"?
Post by: Depositphotos Marius on January 10, 2012, 05:28
Hello all,
sorry I havenīt been visiting thsi site regularly during the festive season.

Microbius and everyone else with that problem - we would have to take a look at your accoutn with us. Please send an email to [email protected] and you will hear back from us shortly. I know this email-address sounds like a general one, but once you send an email there, an individual contact person from the reviewing team will contact you  personally and be your direct contact in the future.
Thanks!
Title: Re: Difference between "Rank" and "Level"?
Post by: Microbius on January 10, 2012, 06:04
Thanks Marius, but it seems it is a general problem with the site (any contributors whos rank has increased along with their level please chime in here and correct me)

My percentages and remuneration level seem to have increased as they should have so I'm not too bothered, just thought you should know if it is a bug!
Title: Re: Difference between "Rank" and "Level"?
Post by: Depositphotos Marius on January 10, 2012, 06:40
So, basically you get the better percentages and therefore more money - as it should be, but itīs displayed on the site as a lower rank - is that correct?

If thatīs so I havenīt heard of this bug yet and will forward it to the programmers asap. Itīs of course not as bad as the other way round ;), but still needs fixing quickly. Thanks for informing us.
Title: Re: Difference between "Rank" and "Level"?
Post by: Microbius on January 10, 2012, 06:47
That is correct, my "level" has increased and is displayed correctly but my "rank" is still displayed as zero.
I do get the correct, better percentage in line with the level displayed.
I am not sure why there are two values displayed under the home tab anyway, a level (bronze etc.) and a rank (number) don't they mean the same thing?
Title: Re: Difference between "Rank" and "Level"?
Post by: Depositphotos Marius on January 11, 2012, 09:31
Microbius, we are not aware of a problem like this. To look into it, weīd need to know your username. If you want, you can send it to me via this forum or - as mentioned before - to [email protected].

Sorry, that I canīt help you in another way..
Title: Re: Difference between "Rank" and "Level"?
Post by: Microbius on January 11, 2012, 11:09
Okay can you answer the general question, what is the difference between Rank and Level. Would a Rank of 1, for example, be equivalent to a Level of Bronze?
Title: Re: Difference between "Rank" and "Level"?
Post by: Microbius on January 12, 2012, 03:16
No?
Title: Re: Difference between "Rank" and "Level"?
Post by: jm on January 12, 2012, 09:05
Does anybody know how exactly is rank calculated? At Fotolia it's clear - subscription sales are equal to 1/4 of a download but I can't find any similar info on Deposit.
Thanks.
Title: Re: Difference between "Rank" and "Level"?
Post by: Microbius on January 12, 2012, 10:57
I believe a sub is 1/3 of a download

ETA I just looked through the site and can't find where I read this now so hopefully Marius will confirm (?)
Title: Re: Difference between "Rank" and "Level"?
Post by: luissantos84 on January 12, 2012, 15:21
another bug, just had a XS sale for 22 cents and got 7 cents taken as TAX Withheld, thats 30% not the 10% I have on my tax form
Title: Re: Difference between "Rank" and "Level"?
Post by: Depositphotos Marius on January 13, 2012, 08:55
Hey,

Ranking is actually something we tried in the past, but didnīt go through with and then just forgot to take off the site. Level is all that really changes.

Yes, itīs 1/3 for Sub and Text sales. 1/1 for credit.

Luis, that was a bug yesterday which is fixed and the sales that were made in this time will be corrected into the according tax statuses. Please check and confirm, that it has been fixed on your account as well.
Title: Re: Difference between "Rank" and "Level"?
Post by: Microbius on January 13, 2012, 09:01
Excellent news! no problems then
Title: Re: Difference between "Rank" and "Level"?
Post by: jm on January 13, 2012, 11:15
Luis, that was a bug yesterday which is fixed and the sales that were made in this time will be corrected into the according tax statuses. Please check and confirm, that it has been fixed on your account as well.

Bug is Back. I have 9 cents deducted from 30 cents - it should be 0.
Title: Re: Difference between "Rank" and "Level"?
Post by: luissantos84 on January 13, 2012, 15:15
Luis, that was a bug yesterday which is fixed and the sales that were made in this time will be corrected into the according tax statuses. Please check and confirm, that it has been fixed on your account as well.

too bad it ainīt solved yet, just had another.. please check again
Title: Re: Difference between "Rank" and "Level"?
Post by: krilcis on January 13, 2012, 20:00
.. that was a bug yesterday which is fixed and the sales that were made in this time will be corrected into the according tax statuses. Please check and confirm, that it has been fixed on your account as well.

Obviously, nothing has been fixed so far...

Same here: correctly filled 10% country W-8 BEN submitted a month (yes, a month!) ago and still "pending" (?!), just have got my first 30% deducted from a sale on January 13... Come on, guys...  >:(
Title: Re: Difference between "Rank" and "Level"?
Post by: Microbius on January 14, 2012, 03:16
checked mine, been having tax withheld at 30% on most sales since the 11th Jan. Should be 0% for me and the form has been processed. This is a very serious issue so I hope it is solved quickly.
Title: Re: Difference between "Rank" and "Level"?
Post by: chrisroll on January 15, 2012, 11:16
Same here 0.21 $ instead of 0.30 $ for a subscription sale . Thanks to correct it please
Title: Re: Difference between "Rank" and "Level"?
Post by: alfonsodetomas on January 16, 2012, 09:57
Quote
Same here 0.21 $ instead of 0.30 $ for a subscription sale

Same for me too
Title: Re: Difference between "Rank" and "Level"?
Post by: Depositphotos Marius on January 16, 2012, 09:58
I have been told, that all wrongly deducted tax up to today has been or will be refunded today.
I know this is a terrible bug and i can understand your anger about it, but please believe me that it is a bug and we are certainly not trying to rip anybody off. The correct sums will be paid out.

About the speed of fixing a bug: Well, if you look for a bug, find it and fix it, itīll take a very short time. If you donīt find it, it can take longer - you donīt know before how long something like this will take to get fixed. Trust me, we are just as unhappy about the situation as you are.
Title: Re: Difference between "Rank" and "Level"?
Post by: krilcis on January 16, 2012, 21:07
.. I have been told, that all wrongly deducted tax up to today has been or will be refunded today. ..

Really? Then please explain this (you should be logged in to see the image; click to enlarge):
Title: Re: Difference between "Rank" and "Level"?
Post by: luissantos84 on January 16, 2012, 21:10
exactly :D
Title: Re: Difference between "Rank" and "Level"?
Post by: emjaysmith on January 21, 2012, 03:29
I am getting sick of emailing Depositphotos support every day about deducting tax on US sales.
My original W8BEN form was good enough right up to January this year when they asked me to submit a new one, which is still under review.
At one point they did refund some of the deducted tax but are still making deductions on new sales.
I am only posting my annoyance here because so far no one from DP has had the courtesy  to reply to my emails.
It is really annoying because sales have been picking up steadily there for me, but by the time I have paid 10% tax on US sales and then 20% UK tax It will not be worth the effort of uploading there.
Title: Re: Difference between "Rank" and "Level"?
Post by: Microbius on January 24, 2012, 07:15
Never replied to my emails re. the tax issue either. What if I didn't read this forum? hmmmm
Title: Re: Difference between "Rank" and "Level"?
Post by: krilcis on January 24, 2012, 20:28
Never replied to my emails re. the tax issue either. What if I didn't read this forum? hmmmm


Be sure to take a look at Depositphoto witholding tax rip off! thread as well: http://www.microstockgroup.com/15172/15172/msg240109/#msg240109 (http://www.microstockgroup.com/15172/15172/msg240109/#msg240109)