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Author Topic: DepositPhotos and Shotshop- standard purchases gives only subscription amounts?  (Read 132518 times)

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Beppe Grillo

« Reply #300 on: February 24, 2014, 12:54 »
+4
After having disabled all my images with them I still try to delete definitively my account.
Last response from them:
"Hello xxxx,
Could you specify the reason for deleting an account, please?
Kind regards,"
The response was short and easy.

Link to this topic? ;)

I have sent them the link to this topic, and I have invited them to answer here.
Today they answered me: "If anybody from the forum has any questions or doubts - he can contact us anytime and we will provide the full response."
!

I asked them some questions too.
As answer I have got this one: "In case you have any further questions or require any assistance, please do not hesitate to contact us."
But they did not answer to my question!!!!


ShadySue

  • There is a crack in everything
« Reply #301 on: February 24, 2014, 12:55 »
+2
I think all most helpdesk people must go to the same training school.

« Reply #302 on: February 24, 2014, 13:37 »
+2
I'm wondering if a petition of sorts would help to get our message across to DP as individuals are not getting responses or action. 

« Reply #303 on: February 24, 2014, 13:43 »
+3
What do you expect? Even if they would answer, it would be the usual BlaBa. As Linda of YAY for example >:(

« Reply #304 on: February 24, 2014, 13:50 »
+2
I'm wondering if a petition of sorts would help to get our message across to DP as individuals are not getting responses or action.
I believe they are already (very) aware of the issue.

And even if they weren't it doesn't matter.

"Plan of action" should be:

1) Determine if this what they're doing is illegal (reselling images bought through subscription plan)

2) IF YES: Sue them (as a collective)
2) IF NO:
a) accept this as a fact and just continue contributing to them (this is personal choice, of course)
b) deactivate your portfolio and inform as many people (through twitter, facebook, blogs) about the business practice they are using

« Reply #305 on: February 24, 2014, 13:50 »
+3
I have been out of the loop for a while and have only just found this thread.  I am deeply disappointed that Deposit are behaving in this way when I had thought them quite a nice little agency that was making a concerted effort to grow and challenge the big boys.

When I first started with them in 2010 I had 8 images rejected but since then they have taken everything I upload.  I am sure they don't inspect them at all.  I recently uploaded the same image twice in the same batch by accident and both copies were accepted.  I deleted the spare but it didn't fill me with much confidence in their inspection process.  You only have to look at the 'newest uploads' section to see glaring examples of technically poor images or images that contain recognisable trademarks being sold as royalty-free. 

This SnotShop deal would seem to fit in with the acceptance policy in that both are short-sighted money grabs, perhaps suggesting that the owners are planning on selling the business soon.

I will send an email asking for my images to be removed from all other sites except Deposit and will see what happens.  It is extremely galling to see my stuff being sold on SnotShop for high prices - if my images aren't removed then I will also delete my portfolio from Deposit as I would rather forego my tenner a month and keep some semblance of pride.

I think the 'Fair Trade' mark idea is an excellent one - we are getting paid at sweatshop levels after all.

Edited to add - though I am not sure that anyone other than Stocksy would qualify at the moment....
« Last Edit: February 24, 2014, 13:55 by StockCube »

« Reply #306 on: February 24, 2014, 14:30 »
0
I already said how crappy this situation is and I am thinking to leave them. I asked the last time, how long is your ASAP:

Due to some technical reasons it takes some time to remove all your files from all our partner program.
There is no exact timeframe but we are doing our best to do it as quickly as possible.
Please wait a little bit more.

« Reply #307 on: February 25, 2014, 08:43 »
0
Ok, I emailed them yesterday and received this reply today:

Dear StockCube,

Deleting you from the Partner program is a difficult technical process. Thus, unfortunately, it cant be achieved momentarily. Our technical department is already working on it. We are planning to complete the process by March 8th.
Thank you for  patience and understanding.

Kind regards,

Depositphotos Team


I guess I can live with that and it was good to get an acknowledgement so quickly.  Will need to put something in the diary to remind me to look again at this on March 8th.

« Reply #308 on: February 25, 2014, 08:48 »
0
Ok, I emailed them yesterday and received this reply today:

Dear StockCube,

Deleting you from the Partner program is a difficult technical process. Thus, unfortunately, it cant be achieved momentarily. Our technical department is already working on it. We are planning to complete the process by March 8th.
Thank you for  patience and understanding.

Kind regards,

Depositphotos Team


I guess I can live with that and it was good to get an acknowledgement so quickly.  Will need to put something in the diary to remind me to look again at this on March 8th.

I emailed them yesterday and received the same reply today too...

« Reply #309 on: February 25, 2014, 09:00 »
+8
The thing is, about this whole debacle, wouldn't it be easier if DP worked with their resellers to pay us a better commission rather than having to develop a technical solution to pull individual images from resellers? I mean, if ShotShop would just pay what DP pays for non sub sales (percentage wise) I would think that's far more favorable for EVERYONE as opposed to Shot Shop possibly losing good selling images altogether and accepting a 100% loss as opposed to a 20-30% loss.

« Reply #310 on: February 25, 2014, 09:10 »
+3
Well yeah, but they have been caught with their pants down so having to react now.  Also I suspect they have probably charged an up-front fee to SnotShop or maybe an annual fee so renegotiating that wouldn't be that easy when it might involve refunding some of what they have been paid.  As has been pointed out already, most contribs won't see this thread so the numbers that remove their images from the partner sites won't be that great in the grand scheme of things.

After reading this yesterday I had a look at CanStock to see what I had received for their partner program and found these:

$26.76
$24.96
$19.80
$8.00

all marked 'distribution regular'.  Now that is more like it - if CanStock can do it then Deposit are just being greedy b*$%%&$s.
« Last Edit: February 25, 2014, 09:13 by StockCube »

« Reply #311 on: February 25, 2014, 09:21 »
0
Ok, so they have given us a date, lets hope they can make it work and give us a general opt out.

I will then upload again, if I see that the opt out is working. Ill make careful choices with the content though until I see things are safe.

Between the subs deals of deposit and shotshop and the current drama with "overpayments" on istock...who is benefitting? Shutterstock! They just humbly move along and make money...

Trust IS Money. Why is that so hard to understand?

Looking forward to March 8.

« Reply #312 on: February 25, 2014, 09:28 »
+4
I know what you mean - at this rate I will be selling on SS and DT and not much else.  :(

Beppe Grillo

« Reply #313 on: February 25, 2014, 09:47 »
0
Well, the finally answered me:

Deleting you from the Partner program is a difficult technical process. Thus, unfortunately, it cant be achieved momentarily. Our technical department is already working on it. We are planning to complete the process by March 8th.
Thank you for  patience and understanding.


I wonder how it can be a so difficult and long process
it's unbelievable that they do not have a simple and automatic way to do it
So, let's hope
« Last Edit: February 26, 2014, 05:52 by Beppe Grillo »

« Reply #314 on: February 26, 2014, 05:36 »
+1
Still find my DP images selling on Shotshop this morning ...  >:(

« Reply #315 on: February 26, 2014, 07:31 »
0
Over one month?
« Last Edit: February 26, 2014, 07:33 by Ariene »

« Reply #316 on: February 26, 2014, 07:48 »
-1
Over one month?


No, but my last email from DP received last week said..
"Your portfolio will be removed from our partner programs and API re-seller sites shortly."

For me shortly does not mean one month.

Just now I got another email that reads (extract):
"Deleting you from the Partner program is a difficult technical process. Thus, unfortunately, it cant be achieved momentarily. Our technical department is already working on it. We are planning to complete the process by March 8th."

So I guess I must wait till 8th March!

« Reply #317 on: February 26, 2014, 08:07 »
0
That can only be partly true.

When I asked them to delete my images from all their partners and API-Resellers, they were gone from Shotshop the same day...

« Reply #318 on: February 26, 2014, 08:29 »
+1
That can only be partly true.

When I asked them to delete my images from all their partners and API-Resellers, they were gone from Shotshop the same day...

Mine were gone from Shotshop BEFORE DP even asnwered my email. I THINK it was Shotshop who removed the duplicate files from photographers contributing directly.

« Reply #319 on: February 26, 2014, 09:35 »
0
It's a pain seeing my photos on this scam website called sh*tshop. I hope they will be gone asap.

« Reply #320 on: February 26, 2014, 09:58 »
+1
Last reply from DP :
We are planning to complete the process by March 8th.

Thnx God, I have several other hobbies.
This fraud confusion with DP, IS ...   
Bull sh..

Something is more than OK today:
my lunch:
Porcini with risotto with fresh herbs...
Cherry tomatoes with mozzarella, fresh basil...
and glass or Merlot ...

Cheers



« Reply #321 on: February 26, 2014, 10:07 »
+1
Last reply from DP :
We are planning to complete the process by March 8th.

Thnx God, I have several other hobbies.
This fraud confusion with DP, IS ...   
Bull sh..

Something is more than OK today:
my lunch:
Porcini with risotto with fresh herbs...
Cherry tomatoes with mozzarella, fresh basil...
and glass bottle of Merlot ...

Cheers

Yum, same here but with one little change...see above.

« Reply #322 on: February 26, 2014, 10:10 »
0
 ;)

Uncle Pete

« Reply #323 on: February 26, 2014, 12:18 »
+9
Yes it's that simple but they would rather have people leaving, removing, getting angry and basically feeling that we can't trust DP to do anything but try to cheat us. How many other deals are going on like this, that someone hasn't discovered yet?

Based on this, it's either leave right now or leave after the next payout.

The thing is, about this whole debacle, wouldn't it be easier if DP worked with their resellers to pay us a better commission rather than having to develop a technical solution to pull individual images from resellers?

« Reply #324 on: February 26, 2014, 12:45 »
+2
I don't have much invested in DP, but I do agree with you Uncle P.  I'm glad in this instance I don't have thousands of photos and many hours of work invested because the decision to leave is pretty easy.


 

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