Nav: Home
Welcome, Guest. Please login or register.
Did you miss your activation email?
May 25, 2012, 09:51

Login with username, password and session length

MicrostockGroup

Microstockgroup Sponsors


« previous next »
Pages: [1] Print

Topic: DT clawback  

(Read 1755 times)
stockastic


« on: April 29, 2011, 11:32 »

Just got a 'refund' email from DT.  I suppose this isn't new, it's just the first time for me.

So the microstocks have a really streamlined credit card verification process.  They just send it through and if it turns out to be bogus, rip the money back from their supplier. Sweet!   So you never know what your real earnings balance is - some of it is funny money. 

By the way we shouldn't be calling these "clawbacks".  A "clawback" implies that the person being clawed has been convicted of a crime.  We're not the perps here. 


Ignore | Logged


DepositPhotos.com
visceralimage


Dreamstime GaugeiStock Gauge
« Reply #1 on: April 29, 2011, 12:20 »



By the way we shouldn't be calling these "clawbacks".  A "clawback" implies that the person being clawed has been convicted of a crime.  We're not the perps here. 

But we are treated like the criminal; we are the only ones being punished.  The purchaser has the image for free, no penalty; the agency only looses the sale that never should have been approved in the first place and the contributor is charge for the loss and looses his property.  See, we are the guilt ones because we are the punished party.


Ignore | Logged


lisafx
« Reply #2 on: April 29, 2011, 12:24 »

I wouldn't call these occasional refunds a "clawback".  I think of that as being something on a massive scale, like what Istock did. 

I have had refunds on most of the sites, and as much as I don't like them, it doesn't seem to be worth getting upset about when it is so rare. 

Only major site I haven't had refunds on was SS.  I guess the functioning of the sub model discourages refund requests.  When you can download pretty much whatever you want, why bother asking for a refund if you don't want a file?  Just go download another one. 


Ignore | Logged


luissantos84

Dreamstime GaugeiStock Gauge
« Reply #3 on: April 29, 2011, 12:30 »

I was thinking you were talking about removing pictures.. that clawback doesn´t worry me to, I got a few all around even on the low earner like DP


Ignore | Logged


cuppacoffee



« Reply #4 on: April 29, 2011, 12:35 »

The wording in the refund email  -

Possible refund reasons:
- Accidental download;
- Credit card fraud with mandatory refund issued at request to real card holder;
- Duplicate download;
- Incorrect size/format/license purchased;
- License update;
- Performance issues (misspellings in texts, quality);

Due to the high volume of daily transactions, we cannot provide additional clarification on the refund performed. Measures are always taken for the licenses to be withdrawn and images deleted. Any subsequent unlicensed usage is liable to legal action and penalties.


Ignore | Logged


cclapper
« Reply #5 on: April 29, 2011, 13:03 »

Yes, I have gotten a few over the past few years, too. Nothing I am worried about. Not like the grand scale "clawback" from istock.

I have accidentally purchased the wrong size before on DT. The radio button was in the wrong place and I was too quick on the download button before I realized my error. Fortunately, I had purchased a smaller size than I actually needed so the contributor ended up better off.


Ignore | Logged


loop


« Reply #6 on: April 29, 2011, 13:40 »

Never mind, if it's not from istock it's always ok, isn't tha so?


Ignore | Logged


helix7


« Reply #7 on: April 29, 2011, 14:05 »

Never mind, if it's not from istock it's always ok, isn't tha so?

We're talking about a couple of bucks here, not the hundreds some of us saw taken back from istock. Or thousands in some cases.

Logged


stockastic


« Reply #8 on: April 29, 2011, 14:15 »

It just annoys me because I work for a company that sells over the web.  If we get bit by a bad CC we take the hit and don't cry about it.  One could argue of course that in the case of Dreamstime I never really had that money, but I'd call that position tacky.   Maybe the ethical thing would be for Dreamstime to wait a few days before posting the sale to the contributor's account; but once it's there, it's there.
« Last Edit: April 29, 2011, 14:19 by stockastic »

Ignore | Logged


visceralimage


Dreamstime GaugeiStock Gauge
« Reply #9 on: April 29, 2011, 14:38 »

I feel if the customer downloaded the image, it is theirs, even if they made a mistake, it is not like they can un-download it.  They should eat the loss, not us


Ignore | Logged


lisafx
« Reply #10 on: April 29, 2011, 14:44 »

I feel if the customer downloaded the image, it is theirs, even if they made a mistake, it is not like they can un-download it.  They should eat the loss, not us

I agree.  We should not be the ones eating the loss. 

But Mike (Helix) is exactly right.  A dollar or so is no big deal.  It's when it gets into the hundreds and thousands, and is based a systemic failure of site security rather than an isolated customer refund, that there is some thing to get upset about. 


Ignore | Logged


Megastock

Dreamstime Gauge
« Reply #11 on: April 29, 2011, 15:25 »

My only beef with it is I'd like to know the credit card fraud ones from the other causes.  I have no problem with a buyer that buys the wrong image, wrong size or finds the image doesn't work for them getting their money back.

If I actually knew that most were fraud then I'd probably get more worked up about it, but the pattern of which ones are refunded and so on have never led me to believe they were someone stealing my work...  Just the other day I had a refund that was clearly someone who bought too small a size and came back for the larger one.


Ignore | Logged


stockastic


« Reply #12 on: April 29, 2011, 16:11 »

[ A dollar or so is no big deal.  It's when it gets into the hundreds and thousands, and is based a systemic failure of site security rather than an isolated customer refund, that there is some thing to get upset about. 

If a microstock just routinely grabs a $2 refund from every contributor now and then, it adds up to some serious money.


Ignore | Logged


jsnover
« Reply #13 on: April 29, 2011, 16:16 »

The wording in the refund email  -

Possible refund reasons:
- Accidental download;
- Credit card fraud with mandatory refund issued at request to real card holder;
- Duplicate download;
- Incorrect size/format/license purchased;
- License update;
- Performance issues (misspellings in texts, quality);

Due to the high volume of daily transactions, we cannot provide additional clarification on the refund performed. Measures are always taken for the licenses to be withdrawn and images deleted. Any subsequent unlicensed usage is liable to legal action and penalties.


I think it is utter nonsense to claim that you can't provide specifics on the refund performed. I don't believe they do so many refunds in a day that they can't check one box out of less than 10 reasons.

Transparency in reporting transactions - for all the sites, not just DT - is important, and by and large missing across the board. I knew when I posted something in IS's suggestions forum that I was tossing the request into a black hole, but the suggestion here about detailed sales and refund data, in a downloadable form so we can use it if we wish, is something I'd like to see all the sites implement.

Once upon a time, royalties were pretty simple. Over time, the number of prices, royalty rates, credit prices and license types has mushroomed. Often (certainly at IS) it has been contributors who noticed something and then kept on and on about it until a discrepancy was fixed.

If I saw a rise in refunds, it'd be nice to know if it was fraud or someone returning a file because they didn't like it. When these things are rare, it perhaps isn't an urgent matter. But then if they're rare, DT can certainly spare the time to be specific about why the refund occurred.


Ignore | Logged


daveh900


« Reply #14 on: May 02, 2011, 14:49 »

Another possibility...

I am a newb contributor. I have been contributing a few files to Dreamstime over the past couple months and had $17.89 in my account. Someone was able to access my account and convert my earnings to credits and downloaded a few images. I noticed immediately and contacted Dreamstime. They reversed the situation.

I would imagine that the people who had their photos downloaded by the person who accessed my account had their commissions reversed.

It's not always what it seems.


Ignore | Logged


Microstock InsiderEnvateo Photo Tools
Pages: [1] Print 
« previous next »
Jump to:  


Related Topics
Subject Started by Replies Views Last post
Dreamstime down?
Dreamstime.com
Greg Boiarsky 5 1652 Last post July 26, 2006, 05:58
by Kiya
dreamstime down?
Dreamstime.com
fotografer 5 1669 Last post September 26, 2006, 16:13
by pelmof
Dreamstime Down?
Dreamstime.com
GeoPappas 20 2979 Last post January 18, 2007, 11:51
by leaf
What's going on at Dreamstime ???
Dreamstime.com
osiris59 15 3263 Last post July 07, 2007, 12:04
by ManicBlu
Dreamstime down ? « 1 2 »
Dreamstime.com
ozbandit 49 7709 Last post August 06, 2007, 18:30
by pr2is

TinyPortal v1.0.5 beta 1© Bloc