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Topic: How to un-exclusive a photo on Dreamstime?  

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seawhisper


« on: July 01, 2011, 06:04 »

Does anyone knows how to change a photo from exclusive to non exclusive on Dreamstime? For some reason I have one photo accepted as exclusive (probably my mistake) but when I try to untick the exclusive marker it's grey (unchangeable)!
When I go to edit I can only disable that photo, no option here too.

I noticed the thread from 2007 that you have to call them or mail them (though mails hardly ever works). Is there there any 'normal' way to un-exclusive that photo?

This is kind of frustrating they disable that 'exclusive' tick. :/


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DepositPhotos.com
CoisaX


Dreamstime GaugeiStock Gauge
« Reply #1 on: July 01, 2011, 06:29 »

Send an email to support with image ID asking to remove exclusive option.

I've done with one photo ( already selled as exclusive ) and take 1 day.


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seawhisper


« Reply #2 on: July 01, 2011, 06:34 »

Send an email to support with image ID asking to remove exclusive option.

I've done with one photo ( already selled as exclusive ) and take 1 day.


Thanks so much for answer still that's really a pain, like they couldn't make this option available. :/ Can you tell me which mail? Should I just use the 'contact us' option or there's any more appropriate address?


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cuppacoffee



« Reply #3 on: July 01, 2011, 06:46 »

Makes sense to me. Some people would click this on and off every other week or so which would make it difficult to sell at the different prices (exclusive photo vs non-exclusive) as the servers take awhile to update. Using the "contact us" works or pick an admin (you can find some of them in the forums) and send it to their [email protected]. Be prepared to wait over the weekend, they do not usually answer until Monday or Tuesday.


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Mantis
« Reply #4 on: July 01, 2011, 06:57 »

Click on your uploads (whatever number it shows next to uploads on your main page), all your files will show up with a box to check or un-check for exclusivity.  Hit "submit" at the bottom.


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Slovenian


« Reply #5 on: July 01, 2011, 07:02 »

Click on your uploads (whatever number it shows next to uploads on your main page), all your files will show up with a box to check or un-check for exclusivity.  Hit "submit" at the bottom.
That doesn't work. I'll have to email them as well, I have a file selling elsewhere and I don't want to get in trouble.

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heywoody


Dreamstime GaugeiStock Gauge
« Reply #6 on: July 01, 2011, 07:26 »

I did this recently - need to email and wait 30 days


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seawhisper


« Reply #7 on: July 01, 2011, 07:44 »

I did this recently - need to email and wait 30 days

30 days?? Argh. I hope they can change the file option when the file is disabled? I don't want to have it online exclusive for such a long time.

And thanks everybody for answers! Smiley


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ToniFlap


« Reply #8 on: July 04, 2011, 04:41 »

The best thing to do is, as I have said, send an email assistance. When you mark a picture as you can not exclusively take that option later. I have two as exclusive for a year and a half and not let me. There is a thread where I read it was for 2 years ...
lucky!


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