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MicrostockGroup » Forum » Top Tier - Big 4 » Dreamstime.com » Unable to Request Payout at Dreamstime

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Topic: Unable to Request Payout at Dreamstime  

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lisafx


Premium Member
« on: March 12, 2010, 10:39 »
Has anyone else tried to request a Dreamstime payout in the last couple of days?

If you have had an EL sale you can't request that money for 7 days.  Normally this isn't a problem.  I just deduct the amount of the EL from the total I am requesting. 

For the past couple of days, though, I have been unable to change the request and ask for a lesser amount of money.  I have tried in both IE and Firefox, and from two different computers without success.  There doesn't seem to be any way to change the amount requested.

Contacted Support yesterday but so far no answer and it still isn't fixed. 

Theoretically, if one was (un)lucky enough to get an EL every week they could NEVER request their money. 

If anyone has a suggestion for a workaround I am all ears...


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DepositPhotos.com
leaf


Premium Member

Dreamstime GaugeiStock Gauge
« Reply #1 on: March 12, 2010, 10:46 »
Hmm, not sure.  When I try and request a payout I still get the option to fill in the amount.  Has that totally disappeared for you or what? 

Is your current amount possibly under the $100 limit when you subtract the EL


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lisafx


Premium Member
« Reply #2 on: March 12, 2010, 10:49 »
Yes, the option still appears.  Have you tried typing in the box where the amount shows?  I can't type in it or change it, even though it looks like I should be able to.

And my current balance is over $300 even without the EL, so that isn't the problem.

I am totally mystified...  Undecided


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cuppacoffee



« Reply #3 on: March 12, 2010, 11:11 »
Site updates have been doing odd things, one fix affects another area.

...this will be fixed shortly.
http://www.dreamstime.com/thread_21197
« Last Edit: March 12, 2010, 11:49 by cuppacoffee »

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MikLav


Premium Member

Dreamstime GaugeiStock Gauge
« Reply #4 on: March 12, 2010, 11:40 »
yep I tried and got the same issue.


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lisafx


Premium Member
« Reply #5 on: March 12, 2010, 11:40 »
Cuppacoffee, you beat me to it.  You were right that it was related to the site updates.  Big relief!  Smiley


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jsnover


Premium Member

Dreamstime GaugeiStock Gauge
« Reply #6 on: March 12, 2010, 14:32 »
Quote from: lisafx on March 12, 2010, 10:39

Theoretically, if one was (un)lucky enough to get an EL every week they could NEVER request their money. 

Their tribute to Lewis Caroll...

"You couldn't have it if you DID want it," the Queen said. "The rule is, jam to-morrow and jam yesterday - but never jam to-day."
"It MUST come sometimes to "jam to-day,"" Alice objected.
"No, it can't," said the Queen. "It's jam every OTHER day: to-day isn't any OTHER day, you know."
"I don't understand you," said Alice. "It's dreadfully confusing!"


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cclapper


Premium Member

Dreamstime Gauge
« Reply #7 on: March 12, 2010, 15:17 »
Quote
Their tribute to Lewis Caroll...

"You couldn't have it if you DID want it," the Queen said. "The rule is, jam to-morrow and jam yesterday - but never jam to-day."
"It MUST come sometimes to "jam to-day,"" Alice objected.
"No, it can't," said the Queen. "It's jam every OTHER day: to-day isn't any OTHER day, you know."
"I don't understand you," said Alice. "It's dreadfully confusing!"

When companies train their customer service people, this is the number one rule in the book for dealing with customers. Smiley


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lisafx


Premium Member
« Reply #8 on: March 12, 2010, 16:39 »
Apparently the issue has been addressed.  I was just able to request my payout and it automatically deducted the amount for the pending EL.

Looks like I will be getting my jam today after all Grin


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