You have just met up with Sybil the reviewer. Probably related to Bret Favre.

Attila the reviewer would have just rejected everything you uploaded in one slash.
LOL!
Regarding Fotolia support, I would say contacting them for most anything is a waste of time.
I recently asked a simple, one-sentence question.
I received
two responses (I can't say they aren't responsive!).
One said "yes", the other "no", and the reasons given by each clearly showed that
neither person even understood the question I was asking!
