Having read a lot of bad press here about FT, I have decided to pull the few images I have with them. They were messing me about with the W8 BEN form too. I had filled it in correct but they kept sending it back with something wrong. Couldn't be messed wit it. Also, they reject far too much for my liking. Waste of time.
Use the SS form to fill FT W8 BEN. I had the same problem and i filled the form using copy-paste from the SS form that was accepted. regarding the site, what can i say; over 100% increase in sales and revenue compared with Dec. 2011.