Author Topic: FOTOLIA account blocked without any reason NO clue as to why (Read 21062 times)

muro · « **on:** February 15, 2016, 08:10 »

FOTOLIA account blocked without any reason NO clue as to why

I have a portfolio with more than 27,000 photos and work for them for over 10 years.
do not respond to emails.

KnowYourOnions · « **Reply #1 on:** February 15, 2016, 08:15 »

Call them - +44 (0) 8009 170 886

muro · « **Reply #2 on:** February 15, 2016, 08:22 »

I am registered in french fotolia.fr I tried calling the number 0805542609 does not work.

Lana · « **Reply #3 on:** February 15, 2016, 08:33 »

Could be some of the worst contributors nightmare, hope your portfolio will be unblocked and it's some kind of glitch!

Justanotherphotographer · « **Reply #4 on:** February 15, 2016, 11:04 »

What a total nightmare.

They didn't even let you know? Did they give you hint? is it copyright related?

Is your work still up there or on other sites?

Anyka · « **Reply #5 on:** February 15, 2016, 11:23 »

Are your images still for sale at Fotolia?

Justanotherphotographer · « **Reply #6 on:** February 15, 2016, 11:24 »

Are you Muro on Fotolia? The portfolio is still there but I don't know if you can actually buy the images. That portfolio looks perfectly legit to me. Nothing obvious and looks consistent in style.

If they said nothing could it be just a technical glitch? Could you have been hacked?

ETA the only other thing I can think of is are those few vector traces from your own photos?

Justanotherphotographer · « **Reply #7 on:** February 15, 2016, 11:30 »

ETA, I believe the vector traces are of the photographer's own work.

sharpshot · « **Reply #8 on:** February 15, 2016, 11:35 »

Justanotherphotographer · « **Reply #9 on:** February 15, 2016, 11:36 »

sorry edited my post before I saw yours. I couldn't find the same photo but I am pretty sure it is the same guy.

Nica · « **Reply #10 on:** February 15, 2016, 13:34 »

.... resolved

muro · « **Reply #11 on:** February 15, 2016, 13:38 »

i have reason from fotolia my account is blocked because "I'm a spammer"
I sent similar photos submit for approval = spammer

Jo Ann Snover · « **Reply #12 on:** February 15, 2016, 14:14 »

Quote from: muro on February 15, 2016, 13:38

i have reason from fotolia my account is blocked because "I'm a spammer"
I sent similar photos submit for approval = spammer

Without knowing anything about your portfolio, if you have been with them for a decade and they suspend your account with no notice or warning, that seems really harsh. Doesn't a decade of being a contributor in good standing count for anything?

Have they given you any past warnings about submitting too many images that in their opinion are too similar to one another?

etudiante_rapide · « **Reply #13 on:** February 15, 2016, 14:29 »

Quote from: muro on February 15, 2016, 08:10

FOTOLIA account blocked without any reason NO clue as to why
I have a portfolio with more than 27,000 photos and work for them for over 10 years.
do not respond to emails.

here's the good news...

read my lips...

shutterstock. spammers welcome. just read the other thread on ss here re spammers
they love spammers, esp if it is marijuana , apples, tomato,etc..

Justanotherphotographer · « **Reply #14 on:** February 15, 2016, 14:42 »

Weird . The portfolio didn't look spammy to me at first glance.

Fairplay · « **Reply #15 on:** February 15, 2016, 15:16 »

These images are the same: 101848929, 101849124, 102031978, 102032155, 102032162

Microstockphoto · « **Reply #16 on:** February 15, 2016, 16:01 »

same old story here, someone comes here for help and ends up being vilified. 5 similar images out of 27k. smh

Anyka · « **Reply #17 on:** February 15, 2016, 16:31 »

Quote from: Jo Ann Snover on February 15, 2016, 14:14

Quote from: muro on February 15, 2016, 13:38
i have reason from fotolia my account is blocked because "I'm a spammer"
I sent similar photos submit for approval = spammer
Without knowing anything about your portfolio, if you have been with them for a decade and they suspend your account with no notice or warning, that seems really harsh. Doesn't a decade of being a contributor in good standing count for anything?

No Jo Ann, I was with Fotolia for 8 years with 7000 images, and I did not get a warning/notice - not even an explanation.

marthamarks · « **Reply #18 on:** February 15, 2016, 16:34 »

Quote from: Anyka on February 15, 2016, 16:31

No Jo Ann, I was with Fotolia for 8 years with 7000 images, and I did not get a warning/notice - not even an explanation.

Geez. That's scary. Really? You never learned what made them cut you out?

ETA: Maybe Mat could stop by and give us a bit of insight?

Lana · « **Reply #19 on:** February 15, 2016, 16:37 »

Quote from: muro on February 15, 2016, 13:38

i have reason from fotolia my account is blocked because "I'm a spammer"
I sent similar photos submit for approval = spammer

Are they giving you any chance to reason with them? Like delete content that is similar or anything?
It's a decade of work and I bet they benefitted just alright from your huge portfolio, not fair...

Anyka · « **Reply #20 on:** February 15, 2016, 16:39 »

Quote from: marthamarks on February 15, 2016, 16:34

Quote from: Anyka on February 15, 2016, 16:31
No Jo Ann, I was with Fotolia for 8 years with 7000 images, and I did not get a warning/notice - not even an explanation.

Geez. That's scary. Really? You never learned what made them cut you out?

ETA: Maybe Mat could stop by and give us a bit of insight?

No need, it was during the DPC start-up, and I was one of the contributors they "let go" during the protest.

Jo Ann Snover · « **Reply #21 on:** February 15, 2016, 16:49 »

I realize Fotolia had many times shut down contributors over activity they weren't happy with - generally trying to improve terms for contributors. It is a huge surprise that a few duplicate images gets a whole portfolio shut down without warning.

Without more details, that seems to be a completely disproportionate reaction to a small and easily remedied infraction. Perhaps Mat could look into this and explain?

These types of random account closures should concern us all (not me directly as Fotolia refused to allow me to return - I asked) as people's livelihoods are just cut off with no explanation or recourse. It wasn't you this time, but with no process to protect contributors from arbitrary (as possibly just mistaken) actions, it could very well be next time.

r2d2 · « **Reply #22 on:** February 15, 2016, 17:08 »

Quote from: Jo Ann Snover on February 15, 2016, 16:49

I realize Fotolia had many times shut down contributors over activity they weren't happy with - generally trying to improve terms for contributors. It is a huge surprise that a few duplicate images gets a whole portfolio shut down without warning.

Without more details, that seems to be a completely disproportionate reaction to a small and easily remedied infraction. Perhaps Mat could look into this and explain?

These types of random account closures should concern us all (not me directly as Fotolia refused to allow me to return - I asked) as people's livelihoods are just cut off with no explanation or recourse. It wasn't you this time, but with no process to protect contributors from arbitrary (as possibly just mistaken) actions, it could very well be next time.

And again we need "unity".
A foundation with a fond to pay lawyers that enforce contributors interests.

anathaya · « **Reply #23 on:** February 15, 2016, 20:31 »

Quote from: marthamarks on February 15, 2016, 16:34

ETA: Maybe Mat could stop by and give us a bit of insight?

Yeah, it's great if he can give some explanations. It's totally unacceptable to do this without any warnings.

Mantis · « **Reply #24 on:** February 15, 2016, 21:24 »

Quote from: anathaya on February 15, 2016, 20:31

Quote from: marthamarks on February 15, 2016, 16:34
ETA: Maybe Mat could stop by and give us a bit of insight?
Yeah, it's great if he can give some explanations. It's totally unacceptable to do this without any warnings.

That's the FOTOLIA way. Although Adobe owns them, clearly Adobe does not mind their idiotic policy and the way they treat contributors. Allowing the OLEG minions to keep running the joint tells me that Adobe really only cares about integrating the images into their products and far less about the substandard people, systems and infrastructure of FT itself. Mat simply cannot explain away the stupidity and arrogance of "the chad, for example, who makes and supports these policies.

I am so glad to be rid of these hacks.

Sulio · « **Reply #25 on:** February 15, 2016, 21:25 »

Quote from: Jo Ann Snover on February 15, 2016, 16:49

...
Without more details, that seems to be a completely disproportionate reaction to a small and easily remedied infraction. Perhaps Mat could look into this and explain?

These types of random account closures should concern us all ... as people's livelihoods are just cut off with no explanation or recourse. It wasn't you this time, but with no process to protect contributors from arbitrary (as possibly just mistaken) actions, it could very well be next time.

Seems that Chad has new job there

60D · « **Reply #26 on:** February 16, 2016, 09:49 »

Quote from: Anyka on February 15, 2016, 16:31

No Jo Ann, I was with Fotolia for 8 years with 7000 images, and I did not get a warning/notice - not even an explanation.

Do you have any guesses why they closed your account?

Mantis · « **Reply #27 on:** February 16, 2016, 10:04 »

Quote from: 60D on February 16, 2016, 09:49

Quote from: Anyka on February 15, 2016, 16:31
No Jo Ann, I was with Fotolia for 8 years with 7000 images, and I did not get a warning/notice - not even an explanation.

Do you have any guesses why they closed your account?

She voiced an opinion on DPC that wasn't necessarily favorable to FOTOLIA so they retailiated by closing Ankyas account.

YadaYadaYada · « **Reply #28 on:** February 16, 2016, 11:04 »

Quote from: Mantis on February 15, 2016, 21:24

Quote from: anathaya on February 15, 2016, 20:31
Quote from: marthamarks on February 15, 2016, 16:34
ETA: Maybe Mat could stop by and give us a bit of insight?
Yeah, it's great if he can give some explanations. It's totally unacceptable to do this without any warnings.

That's the FOTOLIA way. Although Adobe owns them, clearly Adobe does not mind their idiotic policy and the way they treat contributors. Allowing the OLEG minions to keep running the joint tells me that Adobe really only cares about integrating the images into their products and far less about the substandard people, systems and infrastructure of FT itself. Mat simply cannot explain away the stupidity and arrogance of "the chad, for example, who makes and supports these policies.

I am so glad to be rid of these hacks.

Well said on all. FT is crazy with policy made on a whim to punish people.

muro · « **Reply #29 on:** February 16, 2016, 12:32 »

Yes I made a mistake. Alerted me to it happening again (uploading similars photos)
I am happy today unblocked my account

Thank You Fotolia Team

andy_arden · « **Reply #30 on:** February 16, 2016, 13:24 »

if they kick out someone who has many photos all the same then they should kick out also the reviewer who approved all that files.

Dumc · « **Reply #31 on:** February 16, 2016, 13:40 »

Your logic is just stupid. You really expect for reviewer to check all the photos that are submitted if they are already online. What would then review time be? Half a year?

Stockmaan · « **Reply #32 on:** February 16, 2016, 13:47 »

Well everything is fine now! Great news!

Good luck to all!

YadaYadaYada · « **Reply #33 on:** February 16, 2016, 14:18 »

Quote from: Microstockphoto on February 15, 2016, 16:01

same old story here, someone comes here for help and ends up being vilified. 5 similar images out of 27k. smh

Where vilified? Good warning for rest of us. https://us.fotolia.com/search?k=101848929%2C101849124%2C102031978%2C+102032155%2C+102032162&filters[content_type%3Aall]=1&search-submit=Search

Then when agency rejects for similar people will complain they are different.

Rule of Micro, Always blame the agency.

etudiante_rapide · « **Reply #34 on:** February 16, 2016, 14:19 »

Quote from: Mantis on February 16, 2016, 10:04

Quote from: 60D on February 16, 2016, 09:49
Quote from: Anyka on February 15, 2016, 16:31
No Jo Ann, I was with Fotolia for 8 years with 7000 images, and I did not get a warning/notice - not even an explanation.
Do you have any guesses why they closed your account?
She voiced an opinion on DPC that wasn't necessarily favorable to FOTOLIA so they retailiated by closing Ankyas account.

that is my first instinct, like joanne and canva.
but this way is a bit crass. if you do business that i-spit-in-your-face attitude
it can send a bad signal to everyone, like istock and sean locke and yuri.

it would be easier to just flip the switch and make sure you get zero days until you get pissed-off and bugger-off on your own... like it can be going on with ss and some old-timers here.
much like the way a forbes top corporation would do...
quietly ask you to pack up and leave suddenly. sure, the office will be gossiping of why you
suddenly left... but the whole world does not know that you suddenly decided
to go for a better job...
when in reality you could be out there selling organic veggies at a flea market
because you just lost your CEO paying position and top floor office
by doing something the company did not like.

50% · « **Reply #35 on:** February 16, 2016, 14:23 »

Quote from: YadaYadaYada on February 16, 2016, 14:18

Quote from: Microstockphoto on February 15, 2016, 16:01
same old story here, someone comes here for help and ends up being vilified. 5 similar images out of 27k. smh

Where vilified? Good warning for rest of us. https://us.fotolia.com/search?k=101848929%2C101849124%2C102031978%2C+102032155%2C+102032162&filters[content_type%3Aall]=1&search-submit=Search

Then when agency rejects for similar people will complain they are different.

Rule of Micro, Always blame the agency.

different post production on the image that should be fine IMHO

cathyslife · « **Reply #36 on:** February 16, 2016, 14:36 »

Quote from: Dumc on February 16, 2016, 13:40

Your logic is just stupid. You really expect for reviewer to check all the photos that are submitted if they are already online. What would then review time be? Half a year?

That isn't so far fetched. It isn't anything the reviewer has to do. If images come through with the same filename or the same title, etc. why couldn't it be checked? Early on, other agencies used to do that. I would submit a horizontal and a vertical format of the same image, taken at the same time in the 2 different formats. The titles, desc and keywords were the same, just different formats, and one would get rejected as a duplicate. I started changing the titles to get them approved, but the technology is there. Whether they choose to use it is another story. And clearly some of the agencies choose not to. How many ways can you title a picture of marijuana?

Dumc · « **Reply #37 on:** February 16, 2016, 15:01 »

Ofcourse reviewer will notice if you upload two identical images at the same time. But what, if you upload one today, second 5 months from now, third 10 months from now, and with a port of 15.000+ photos, how is he going to check if those images were already upload? Of course its possible, but review time would take months.

Some software similar to google image search would be only solution...

Uploading same image twice can be mistake, but 4,5 times? And I'm not talking about similars or different post-processing but identical images.

etudiante_rapide · « **Reply #38 on:** February 16, 2016, 15:19 »

Quote from: cathyslife on February 16, 2016, 14:36

Quote from: Dumc on February 16, 2016, 13:40
Your logic is just stupid. You really expect for reviewer to check all the photos that are submitted if they are already online. What would then review time be? Half a year?

That isn't so far fetched. It isn't anything the reviewer has to do. If images come through with the same filename or the same title, etc. why couldn't it be checked? Early on, other agencies used to do that. I would submit a horizontal and a vertical format of the same image, taken at the same time in the 2 different formats. The titles, desc and keywords were the same, just different formats, and one would get rejected as a duplicate. I started changing the titles to get them approved, but the technology is there. Whether they choose to use it is another story. And clearly some of the agencies choose not to. How many ways can you title a picture of marijuana?

obviously there is a way.
many years ago dt started rejecting anything more than 2 similars.

anathaya · « **Reply #39 on:** February 16, 2016, 21:07 »

Quote from: muro on February 16, 2016, 12:32

Yes I made a mistake. Alerted me to it happening again (uploading similars photos)
I am happy today unblocked my account Thank You Fotolia Team

That's a good news! Cheers!!!

Microstockphoto · « **Reply #40 on:** February 17, 2016, 04:40 »

dumc, very easy, metadata comparison. ss cs dt do it, its not rocket science just a very simple automated process

Justanotherphotographer · « **Reply #41 on:** February 17, 2016, 05:23 »

Quote from: muro on February 16, 2016, 12:32

Yes I made a mistake. Alerted me to it happening again (uploading similars photos)
I am happy today unblocked my account Thank You Fotolia Team

That is really great. It is good they are taking more time and care than before. Now FL how about reviewing previous bans with a view to reinstating some of the users banned for voicing opposition to DPC on a case by case basis?

Some of them were long standing community members legitimately and quite politely stating their concerns, it would really show an improvement in contributor relations if you did this.

etudiante_rapide · « **Reply #42 on:** February 17, 2016, 08:40 »

Quote from: Justanotherphotographer on February 17, 2016, 05:23

Quote from: muro on February 16, 2016, 12:32

Yes I made a mistake. Alerted me to it happening again (uploading similars photos)
I am happy today unblocked my account Thank You Fotolia Team

That is really great. It is good they are taking more time and care than before. Now FL how about reviewing previous bans with a view to reinstating some of the users banned for voicing opposition to DPC on a case by case basis?

Some of them were long standing community members legitimately and quite politely stating their concerns, it would really show an improvement in contributor relations if you did this.

not sure if it is indeed a PR, or is it a damage-control due to the exposure here ...
as i said previously, bad press or gossip in the office place is not what any proper corporation...
or stock agency ... wants

FlowerPower · « **Reply #43 on:** February 17, 2016, 13:01 »

Quote from: 50% on February 16, 2016, 14:23

Quote from: YadaYadaYada on February 16, 2016, 14:18
Quote from: Microstockphoto on February 15, 2016, 16:01
same old story here, someone comes here for help and ends up being vilified. 5 similar images out of 27k. smh

Where vilified? Good warning for rest of us. https://us.fotolia.com/search?k=101848929%2C101849124%2C102031978%2C+102032155%2C+102032162&filters[content_type%3Aall]=1&search-submit=Search

Then when agency rejects for similar people will complain they are different.

Rule of Micro, Always blame the agency.
different post production on the image that should be fine IMHO

Might be right, if the FT hadn't warned for doing many of the same similars before. Alamy did that to one guy, he slammed them with 100 shots of the same set, just shoot, shoot, shoot. They closed his account. Why would we want too many similar when we complain about too many similar. Which is it?

Nice models and many nice photos on FT muro. Account restored. Good ending muro.

PokemonMaster · « **Reply #44 on:** February 18, 2016, 13:53 »

Tell me just one thing. Isn't it a Fotolia reviewer's job to select what fits and what do not? Contributors PROVIDE content. That's what they do. Reviewers SELECT what fits Fotolia needs. I hope they get exact instructions regularily. At least, contributors do not receive any instructions, or even clear explaination of rejects. I literally have no idea, if I upload similars or just a series. It's not my job to decide. My job is to upload and keep the quality high.
I heard about at least two more bans with this reason. They are crazy, we must explain it to them somehow.

Zalee · « **Reply #45 on:** May 03, 2016, 18:37 »

I think my account might be blocked too. Since joining Fotolia I've had downloads almost constantly but suddenly none for two weeks. I had rejections of some similar files but no warnings. I've still had views every day but no downloads. Has anyone had this happen? I didn't realise similar files were a problem and Fotolia has been a good site for me and sells different images to SS.

sharpshot · « **Reply #46 on:** May 04, 2016, 03:11 »

A few years ago, I didn't go to no sales but they did a good job of hiding my portfolio. No idea why that happened. Most sites I have steady sales but FT fell off a cliff and never recovered.

cascoly · « **Reply #47 on:** May 04, 2016, 18:38 »

Quote from: Zalee on May 03, 2016, 18:37

I think my account might be blocked too. Since joining Fotolia I've had downloads almost constantly but suddenly none for two weeks. I had rejections of some similar files but no warnings. I've still had views every day but no downloads. Has anyone had this happen? I didn't realise similar files were a problem and Fotolia has been a good site for me and sells different images to SS.

I recently rejoined fotolia after closing my acct a few years ago, sales were poor and not worth the time to add categories -- wanting mostly to sell footage now

last weekend I uploaded about 25 videos to 4 diff sites, setting up an overnight ftp run -- on FT multiple copies of the files appeared on the site. my acct was blocked with no explanation and no reply to email; PLUS multiple videos that had previously been accepted were now suddenly rejected -- with their useless message 'somethings wrong with your file and here are 10 or more things that might be the reason'

Zalee · « **Reply #48 on:** May 04, 2016, 20:00 »

I'm hoping it's just the ebbs and flows and things will be back to normal soon. My approval rating slipped just under 50% with two uploads being mostly rejected. Maybe that is a reason too. I can't find any policy about acceptance percentages.

Mantis · « **Reply #49 on:** May 04, 2016, 20:08 »

Quote from: cascoly on May 04, 2016, 18:38

Quote from: Zalee on May 03, 2016, 18:37
I think my account might be blocked too. Since joining Fotolia I've had downloads almost constantly but suddenly none for two weeks. I had rejections of some similar files but no warnings. I've still had views every day but no downloads. Has anyone had this happen? I didn't realise similar files were a problem and Fotolia has been a good site for me and sells different images to SS.

I recently rejoined fotolia after closing my acct a few years ago, sales were poor and not worth the time to add categories -- wanting mostly to sell footage now

last weekend I uploaded about 25 videos to 4 diff sites, setting up an overnight ftp run -- on FT multiple copies of the files appeared on the site. my acct was blocked with no explanation and no reply to email; PLUS multiple videos that had previously been accepted were now suddenly rejected -- with their useless message 'somethings wrong with your file and here are 10 or more things that might be the reason'

I wish Adobe would fully integrate FT and fire all of FT's useless, incompetent leadership who created this mess, manage to it, and make no attempt to resolve those very issues that you describe.

cascoly · « **Reply #50 on:** May 05, 2016, 13:54 »

turns out fotolia/Matt did reply to my email, but it was sitting in my server's spam folder, so we've worked out the problem

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