Author Topic: Fotolia Payouts Held Up Again? (Read 24274 times)

lisafx · « **on:** February 20, 2009, 09:52 »

It seems with all the other controversy that Fotolia have gotten behind in payouts again.

I have one pending from Feb 9. Anyone else waiting a long time for a payout?

takestock · « **Reply #1 on:** February 20, 2009, 10:04 »

About 6 days now I think.
Looks like I will have a long wait!

Freezingpictures · « **Reply #2 on:** February 20, 2009, 10:28 »

Payout from the 8th was processed a while ago, but have another one pending from the 11th and cannot request another one..

gostwyck · « **Reply #3 on:** February 20, 2009, 10:59 »

Just got paid (2 hours ago) one dated from the 12th.

RT · « **Reply #4 on:** February 20, 2009, 11:20 »

I raised this issue in their forum ( See 8 days and waiting) I eventually got a reply yesterday from support stating we'd be paid today - I'm still waiting

GeoPappas · « **Reply #5 on:** February 20, 2009, 11:49 »

I have a payout request still pending from the 12th.

leaf · « **Reply #6 on:** February 20, 2009, 12:00 »

i think you guys are payoutaholics!

sam100 · « **Reply #7 on:** February 20, 2009, 12:15 »

Maybe they need the money more for those photogs who offered their content to the free library..

I'm also waiting.
Patrick H.

lisafx · « **Reply #8 on:** February 20, 2009, 14:52 »

Quote from: RT on February 20, 2009, 11:20

I raised this issue in their forum ( See 8 days and waiting) I eventually got a reply yesterday from support stating we'd be paid today - I'm still waiting

Nearly 3pm EST and still waiting. This is really frustrating. Especially since people who requested payouts days later have already gotten them

MatHayward · « **Reply #9 on:** February 20, 2009, 15:56 »

Hi Lisa,

I just got in touch with Chad and told him about your frustration. Hopefully it will be taken care of asap.

Mat

lisafx · « **Reply #10 on:** February 20, 2009, 17:07 »

Thanks Mat. Very much appreciated.

Hopefully the squeaky wheel will get some grease...

RT · « **Reply #11 on:** February 20, 2009, 18:12 »

Quote from: lisafx on February 20, 2009, 17:07

Hopefully the squeaky wheel will get some grease...

I'd rather they got a new wheel

GeoPappas · « **Reply #12 on:** February 20, 2009, 19:03 »

Hey Mat:

Can you work a little magic on my held up payment? I know I'm not as big as Lisa, but I would still really appreciate the help.

PenelopeB · « **Reply #13 on:** February 21, 2009, 03:13 »

I'm delayed too. Poop.

Peter · « **Reply #14 on:** February 21, 2009, 06:05 »

payment received today.

Sophia · « **Reply #15 on:** February 21, 2009, 07:41 »

My payout came through yesterday, it was requested on 13th Feb.

Konstantin Sutyagin · « **Reply #16 on:** February 21, 2009, 07:42 »

Pending since February 10th

lisafx · « **Reply #17 on:** February 21, 2009, 09:38 »

Quote from: GeoPappas on February 20, 2009, 19:03

Hey Mat:

Can you work a little magic on my held up payment? I know I'm not as big as Lisa, but I would still really appreciate the help.

Well, as of today still no magic for me. I can't imagine why I am not getting paid when others seem to be.

lisafx · « **Reply #18 on:** February 21, 2009, 09:40 »

Those of you who requested the 12th, 13th etc. and have already gotten paid - what payout method are you using?

I am wondering if maybe they have a problem with paypal or something, but if those lucky folks who have gotten paid are also using paypal then it must be some other reason.

cdwheatley · « **Reply #19 on:** February 21, 2009, 14:00 »

After seeing this thread I requested Paypal payment yesterday the 20th and just got paid today.

RT · « **Reply #20 on:** February 21, 2009, 14:12 »

Lisa I made a paypal request on the 10th and still haven't got it !!!!

gostwyck · « **Reply #21 on:** February 21, 2009, 14:13 »

I was paid yesterday via Paypal (from a request on the 12th)

KB · « **Reply #22 on:** February 21, 2009, 14:28 »

Paid today via Paypal; requested on the 9th!

sharply_done · « **Reply #23 on:** February 21, 2009, 15:17 »

Requested via PayPal on Tues.Feb.17.8am GMT, paid on Sat.Feb.21.8pm.
A few days longer than normal, and unusual that I got paid on a Saturday.

lisafx · « **Reply #24 on:** February 21, 2009, 15:59 »

Quote from: KB on February 21, 2009, 14:28

Paid today via Paypal; requested on the 9th!

Me too. FINALLY! I am really relieved.

I hate to see the balance build up too much without being able to request payout. If we were able to make regular payout requests instead of waiting for the last one to clear it wouldn't be as much of a problem.

Anyway, to Chad and to Mat for their help - Many thanks! You guys are very much appreciated.

Freezingpictures · « **Reply #25 on:** February 21, 2009, 16:45 »

Got mine as well, seems to work again, hopefully the next one will be a little bit faster..

Konstantin Sutyagin · « **Reply #26 on:** February 21, 2009, 17:12 »

I got it too

tubed · « **Reply #27 on:** February 21, 2009, 17:20 »

Got mine today as well

XeniaII · « **Reply #28 on:** February 21, 2009, 17:23 »

i think there are different peoples work for the payout in germany or us... we dont get any payouts since 10 of the month

GeoPappas · « **Reply #29 on:** February 21, 2009, 19:09 »

I also received a payment today via PayPal (from a request on the 11th).

sam100 · « **Reply #30 on:** February 21, 2009, 19:43 »

hm... still waiting...

Patrick H.

Freezingpictures · « **Reply #32 on:** February 22, 2009, 04:10 »

Quote from: XeniaII on February 21, 2009, 17:23

i think there are different peoples work for the payout in germany or us... we dont get any payouts since 10 of the month

I am from Germany and got paid..

Sophia · « **Reply #33 on:** February 22, 2009, 07:20 »

Quote from: lisafx on February 21, 2009, 09:40

Those of you who requested the 12th, 13th etc. and have already gotten paid - what payout method are you using?

I am wondering if maybe they have a problem with paypal or something, but if those lucky folks who have gotten paid are also using paypal then it must be some other reason.

I don't think your problem is Paypal because my request was through Paypal. On Friday, after receiving the payout requested on the 13th, I put in another payout request and it came through yesterday so that's about 24hours wait.

Peter · « **Reply #34 on:** February 22, 2009, 11:54 »

Quote from: Freezingpictures on February 22, 2009, 04:10

Quote from: XeniaII on February 21, 2009, 17:23
i think there are different peoples work for the payout in germany or us... we dont get any payouts since 10 of the month

I am from Germany and got paid..

be happy, at least you are paid in euros, and US are in dollars. you get 40% more money then us :p

Freezingpictures · « **Reply #35 on:** February 22, 2009, 14:52 »

Yes, I am, but I also have to pay 40% more for equipment then in the US

Karimala · « **Reply #36 on:** February 23, 2009, 06:15 »

I thought it was weird to get paid on a Saturday. Don't think that's ever happened in 3 1/2 years.

sam100 · « **Reply #37 on:** February 23, 2009, 08:15 »

Quote from: MatHayward on February 22, 2009, 03:28

Quote from: patrick1958 on February 21, 2009, 19:43
hm... still waiting...

Patrick H.

I'll send an email Patrick and let them know you are still waiting.

Mat

Thanks.

Patrick H.

lisafx · « **Reply #38 on:** February 23, 2009, 13:22 »

Quote from: Karimala on February 23, 2009, 06:15

I thought it was weird to get paid on a Saturday. Don't think that's ever happened in 3 1/2 years.

Yeah, me too. Maybe they were working overtime to clear the backlog of requests. If so I appreciate it

tdoes · « **Reply #39 on:** February 23, 2009, 14:23 »

My payout request took only two days to have it in my bank account! Never happened this fast before! Let's hope it continues.

Pixart · « **Reply #40 on:** March 02, 2009, 11:57 »

Digging up an old thread here, but I was shocked to see a FT payment waiting for me this morning - I just requested it last night before I went to bed.

Mellimage · « **Reply #41 on:** March 02, 2009, 12:04 »

I requested my payment Sunday morning, received it today.

lisafx · « **Reply #42 on:** March 02, 2009, 13:58 »

Just checked - mine arrived this morning too

melking · « **Reply #43 on:** March 02, 2009, 14:28 »

only took mine 1 day to get to my paypal account....awesome!

Lizard · « **Reply #44 on:** March 02, 2009, 15:18 »

leaf · « **Reply #45 on:** March 02, 2009, 17:39 »

same here.

lately they seem to have a payout a few days after the end of the month.

Peter · « **Reply #46 on:** March 02, 2009, 18:14 »

got my payment today. usa zone, moneybookers.

Peter · « **Reply #47 on:** May 25, 2009, 08:39 »

It looks like they slowed with payouts again, waiting 12 days for payment.... anybody else?

lisafx · « **Reply #48 on:** May 25, 2009, 08:40 »

I requested one on the 20th and got it on the 23rd. You might want to contact support - maybe you got skipped?

Milinz · « **Reply #49 on:** May 25, 2009, 09:17 »

05-16-2009 08:33:19 am

Still pending ;-)

Peter · « **Reply #50 on:** May 25, 2009, 10:14 »

Quote from: lisafx on May 25, 2009, 08:40

I requested one on the 20th and got it on the 23rd. You might want to contact support - maybe you got skipped?

no, I have few friends who also wait 11-12 days... so I dont worry.

ps.

got money few minutes ago.

ljooc · « **Reply #51 on:** May 25, 2009, 10:15 »

The last time I requested for a payout about 3 weeks ago, it was pending for 5 days (business days). When I emailed them about it, I received a standard reply of how it could take anywhere from a week to a few weeks....... Anyway, half an hour after I received that reply, the money was sent by Paypal.

In the past it has always been 1-3 days at most. The last one was the longest. I am in the US.

Try emailing them if you have not.

Milinz · « **Reply #52 on:** May 25, 2009, 10:28 »

Quote from: Milinz on May 25, 2009, 09:17

05-16-2009 08:33:19 am

Still pending ;-)

VALIDATED just a minute ago!

peep · « **Reply #53 on:** May 25, 2009, 10:53 »

Quote from: lisafx on May 25, 2009, 08:40

I requested one on the 20th and got it on the 23rd. You might want to contact support - maybe you got skipped?

I got one on the 23rd too but I had requested it on the 13th. They seem to send money e.g. three times a month or something like this - so if you are lucky and request your payment a few days before the "payday", you will get it almost at once; if you are unlucky and ask shortly after the "payday", you will wait a week or two...

donding · « **Reply #54 on:** June 17, 2009, 22:06 »

How long does it usually take to get a payment from fotolia after it's been requested??
I requested it on June 12, I know that's not really that long ago but usually I get them in a matter of days from the other sites.
First pay out from Fotolia

click_click · « **Reply #55 on:** June 18, 2009, 07:17 »

Relax.

Fotolia WILL pay you. No matter how upset everyone gets - they will pay you sooner or later.

All it matters is THAT they pay - isn't it?

Sometimes it takes a day, sometimes a week or a little more. Who cares?

lisafx · « **Reply #56 on:** August 14, 2009, 09:44 »

Here we go again. Over 10 days waiting for a payout on Fotolia.

Just got off the phone with support and they are now saying that the "normal" wait is 2-3 weeks?? When did that become normal?

Last time it took this long to get a payout there for me was in February and at that time it turned out my payout had been missed. If not for Chad sorting it out I would STILL be waiting for that payout

cardmaverick · « **Reply #57 on:** August 14, 2009, 10:31 »

Quote from: click_click on June 18, 2009, 07:17

All it matters is THAT they pay - isn't it?

Sometimes it takes a day, sometimes a week or a little more. Who cares?

Anyone who understands cash flow and runs a business will care.

b79 · « **Reply #58 on:** August 14, 2009, 11:07 »

i request my payment on the first hours of aug 1st, and received it on MB on the 12th (10 minutes after I emailed support asking if there was a problem

).

lisafx · « **Reply #59 on:** August 14, 2009, 11:38 »

Quote from: b79 on August 14, 2009, 11:07

i request my payment on the first hours of aug 1st, and received it on MB on the 12th (10 minutes after I emailed support asking if there was a problem ).

Interesting. Mine (finally) arrived today after contacting support also.

Are we getting to the point where we have to complain to support just to get payouts anymore?

Curious if this is a trend or you and I are just uniquely unlucky in some way.

FWIW I have been waiting since the 3rd for a payout from StockXpert. There is a thread in their forums with lots of other people waiting for just as long.

And I have been waiting since JULY 9TH for a payout on Crestock.

what is up with these sites?! It shouldn't be this hard to get paid for our images!

disorderly · « **Reply #60 on:** August 14, 2009, 11:45 »

I'm wondering if it's partially a timing issue, with agencies making payments in large batches. I've made it a habit to request payments on the 1st. This month I got PayPal notification from StockXpert on the 3rd, from Dreamstime and CanStock on the 4th, from Fotolia on the 6th, and from Shutterstock, iStockphoto and BigStock on the 10th. In the case of BigStock, I made my request on the 7th, after all my July sales had cleared.

madelaide · « **Reply #61 on:** August 14, 2009, 16:10 »

I requested a payout two days ago. Let's see how long it will take.

lisafx · « **Reply #62 on:** August 14, 2009, 17:13 »

Quote from: disorderly on August 14, 2009, 11:45

I'm wondering if it's partially a timing issue, with agencies making payments in large batches. I've made it a habit to request payments on the 1st. This month I got PayPal notification from StockXpert on the 3rd, from Dreamstime and CanStock on the 4th, from Fotolia on the 6th, and from Shutterstock, iStockphoto and BigStock on the 10th. In the case of BigStock, I made my request on the 7th, after all my July sales had cleared.

You could be right about there being a timing issue, but if so, it is a recent phenomenon.

I am content to be paid once a month by SS and 123RF because they are reliable. With the sites that pay less reliably I would be pretty uncomfortable only requesting a payout once a month and having to wonder when it would come.

Not to mention this is my day job, so I need to draw a paypal payment every two weeks to cover my bills.

leaf · « **Reply #63 on:** August 18, 2009, 13:37 »

I'm at 2 weeks and counting now. StockXpert is also just as tardy!

Anyka · « **Reply #64 on:** August 18, 2009, 13:46 »

That's weird, Fotolia was my fastest payer this month ...
I submitted my payment requests for 6 sites on the same day (even same hour), and this was the result :

- Fotolia 3 days
- Dreamstime 4 days
- Shutterstock 8 days
- Istockphoto 9 days
- 123rf 13 days
- StockXpert : still waiting (it's 17 days now)

GeoPappas · « **Reply #65 on:** August 18, 2009, 14:06 »

Quote from: leaf on August 18, 2009, 13:37

I'm at 2 weeks and counting now. StockXpert is also just as tardy!

I have been waiting for a payout from FT for 13 days myself.

I was hoping that Lisa had somehow magically fixed the backlog, but it doesn't seem so.

Oldhand · « **Reply #66 on:** August 18, 2009, 14:23 »

Hi there - same problem here with Fotolia.

Istock have a handy link showing payment cut off dates and times every month - submit it by 9am on the Monday (MST) and it will arrive 7 day later. Obviously if you sumbit for payment on a tuesday, then it will be 13 days until you get paid!

DT seem very good, and SS / 123 and Veer have a good system

No problems myself with SX, and Dawn from Big kindly pays after 3 days.

It's only Fotolia takes the proverbial.

Rgds

Happy Oldhand who had a $285 sale on Alamy this week for a public domain image anyone could have downloaded for free.

PowerDroid · « **Reply #67 on:** August 18, 2009, 14:27 »

Fotolia seems to be a consistent, if not speedy, payer for me...

Just checked my recent payouts...

Requested July 7, paid July 13
Requested July 18, paid July 22
Requested Aug 1, paid Aug 8
Requested Aug 17...

So lately it's taking between 4 and 7 days, but the longer periods could have weekends falling in them, so I'm not alarmed.

gostwyck · « **Reply #68 on:** August 18, 2009, 15:04 »

Quote from: Oldhand on August 18, 2009, 14:23

Happy Oldhand who had a $285 sale on Alamy this week for a public domain image anyone could have downloaded for free.

Nice one! Looks like drinks on you then.

leaf · « **Reply #69 on:** August 18, 2009, 15:49 »

Quote from: Anyka on August 18, 2009, 13:46

That's weird, Fotolia was my fastest payer this month ...
I submitted my payment requests for 6 sites on the same day (even same hour), and this was the result :

- Fotolia 3 days
- Dreamstime 4 days
- Shutterstock 8 days
- Istockphoto 9 days
- 123rf 13 days
- StockXpert : still waiting (it's 17 days now)

yeah they are usually quick for me too but this month instead of requesting on the 1st from all the sites, I requested on the 4th. I am guessing that was just after fotolia made all their current payouts.

Oldhand · « **Reply #70 on:** August 18, 2009, 15:55 »

Nice one! Looks like drinks on you then.

Cheers Gostwyk - they certainly are! Had another at Alamy for an illustration, which was a first - just an experiment I tried selling them on Alamy.

All good

Oldhand

Peter · « **Reply #71 on:** August 18, 2009, 17:16 »

waiting 15+ days now for money at FT.

madelaide · « **Reply #72 on:** August 18, 2009, 17:28 »

I requested a payout from DT and FT last Wednesday, none were paid yet.

pixelbrat · « **Reply #73 on:** August 19, 2009, 17:57 »

I had to wait 20 days to get paid by FT last month. Looks like this month will be a repeat of that one. Going on 12 days now.

leaf · « **Reply #74 on:** August 20, 2009, 01:09 »

Got paid yesterday - requested on the 4th.

lisafx · « **Reply #75 on:** August 20, 2009, 12:13 »

I got paid today. Hopefully everyone else that was waiting did too?

I normally request right after they pay out, but this time I am wondering if I should wait. Don't want to be on the wrong side of their payout schedule again.

If they would print a schedule (like istock) it would help a lot in deciding when to request...

pixelbrat · « **Reply #76 on:** August 20, 2009, 12:17 »

I got paid today too. Yes, a schedule would be nice.

madelaide · « **Reply #77 on:** August 20, 2009, 16:14 »

Got paid today too, through MB, requested on the 12th - 8 days. DT has not paid me yet (same day).

NancyCWalker · « **Reply #78 on:** August 20, 2009, 21:52 »

I'm really not found of IS's payment set up. I requested money on the 13th (Thurs.). According to the calendar paypal payments are usually made on Mon. so I expected payment on the 17th. That was a holiday so I expected payment on the 18th. Still nothing. I looked all over the site to see if I was reading the calendar wrong and eventually wrote a note to support.

I got a response from support that it's was "processed" on the 17 (on a holiday?) and that I would be payed on the 24th. No where on the calendar does it spell out that you have to wait over 10 days from the time you request the money before you get it.

Adeptris · « **Reply #79 on:** August 21, 2009, 02:13 »

Quote from: azurelaroux on August 20, 2009, 21:52

I'm really not found of IS's payment set up. I requested money on the 13th (Thurs.). According to the calendar paypal payments are usually made on Mon. so I expected payment on the 17th. That was a holiday so I expected payment on the 18th. Still nothing. I looked all over the site to see if I was reading the calendar wrong and eventually wrote a note to support.

I got a response from support that it's was "processed" on the 17 (on a holiday?) and that I would be payed on the 24th. No where on the calendar does it spell out that you have to wait over 10 days from the time you request the money before you get it.

Lets look at this from thier perspective as a business, hundreds or thousands of payments could be requested in the database on any Thursday by the photographers, so we have a transaction with a status of 'requested', these would not even be looked at on the first day, and then overnight a function sets the status 'to be processed', Friday these requests are checked and the status is changed to 'processed', then they are sent to be authorised by the finance team and the status becomes 'authorised', after they are authorised the system will change the status to 'paid' and create a BACS file for bank transfers which will be uploaded to the bank, the bank queue the file and process the payments, other payment providers like PayPal are then processed, then last the checks will be printed and posted out.

This process in a normal business system could take several days due to the manual steps to avoid any mistakes and fraud and would give you a payment terms code to reflect this, this is usually Invoice after 30 days and payment within 30 days, a good deal would be a payment within 14 days, they are dealing with thousands of suppliers so expecting a payment in 4 days that includes a weekend is not realistic, so ten days is a good turnaround for any company with so many suppliers.

David

Peter · « **Reply #80 on:** August 21, 2009, 02:38 »

Got payment yesterday too.

goldenangel · « **Reply #81 on:** August 21, 2009, 16:06 »

Requested payout on the 17th. Still waiting...

lisafx · « **Reply #82 on:** August 21, 2009, 16:19 »

Quote from: azurelaroux on August 20, 2009, 21:52

I'm really not found of IS's payment set up. I requested money on the 13th (Thurs.). According to the calendar paypal payments are usually made on Mon. so I expected payment on the 17th. That was a holiday so I expected payment on the 18th. Still nothing. I looked all over the site to see if I was reading the calendar wrong and eventually wrote a note to support.

I got a response from support that it's was "processed" on the 17 (on a holiday?) and that I would be payed on the 24th. No where on the calendar does it spell out that you have to wait over 10 days from the time you request the money before you get it.

Yes, there was a lot of discussion about this on istock's forums when the schedule was first implemented. At that time they made it clear that paypal would be paid a week after the Monday following the request. If you missed the discussion I can see how it would be confusing.

That said, only the first request really is a long wait. After that they come every Monday (except holidays) like clockwork, assuming you have enough to cash out. I make my request every Friday and get a payout from the previous request every Monday. They are really very consistent.

I would much rather wait a bit to get paid but get paid ON TIME than to have it be a total crapshoot like some of the other sites.

Perry · « **Reply #83 on:** August 24, 2009, 12:44 »

Quote from: goldenangel on August 21, 2009, 16:06

Requested payout on the 17th. Still waiting...

Me too...

goldenangel · « **Reply #84 on:** August 25, 2009, 09:12 »

Quote from: goldenangel on August 21, 2009, 16:06

Requested payout on the 17th. Still waiting...

I just got my payout today through Paypal. It took 8 days.

gostwyck · « **Reply #85 on:** August 25, 2009, 09:19 »

Requested on the 19th and arrived today. I think Tuesday is 'pay day' at FT.

sc · « **Reply #86 on:** August 25, 2009, 09:32 »

Quote from: goldenangel on August 25, 2009, 09:12

Quote from: goldenangel on August 21, 2009, 16:06
Requested payout on the 17th. Still waiting...
I just got my payout today through Paypal. It took 8 days.

Same here 8 days - requested on the 17th.

PowerDroid · « **Reply #87 on:** August 25, 2009, 09:32 »

Just got paid today on my request from Aug 17, so it took one week, which is normal for the past few months.

My recent payments...

Requested July 7, paid July 13
Requested July 18, paid July 22
Requested Aug 1, paid Aug 8
Requested Aug 17, paid Aug 24

Karimala · « **Reply #88 on:** August 27, 2009, 22:54 »

Seriously...this is getting ridiculous.

Last payout, I waited two weeks to receive it. Submitted another request the same day, and now I'm on day 10 of that wait and I've already accumulated enough earnings to cash out several times in the past 10 days. On top of that, I'm leaving town for 10 days this Saturday and will be without internet service the entire time, so if I don't receive the current payment pending tomorrow, I'll have to wait to request that payout and probably end up waiting another two weeks to receive it! Ugh.

At least the check will be big.

lisafx · « **Reply #89 on:** August 29, 2009, 08:27 »

Interesting. Seems a lot of folks got paid or the 24th and 25th. I have a request pending from the 21st. Maybe there is a lag time?

If Gostwyck is right about Tuesday being payday (and I hope he is!), then perhaps those of us who are waiting may get paid on the 1st?

vlad_the_imp · « **Reply #90 on:** August 31, 2009, 10:36 »

Quote

I'm really not found of IS's payment set up. I requested money on the 13th (Thurs.). According to the calendar paypal payments are usually made on Mon. so I expected payment on the 17th. That was a holiday so I expected payment on the 18th. Still nothing. I looked all over the site to see if I was reading the calendar wrong and eventually wrote a note to support.

I got a response from support that it's was "processed" on the 17 (on a holiday?) and that I would be payed on the 24th. No where on the calendar does it spell out that you have to wait over 10 days from the time you request the money before you get it.

The payout schedule is very simple and works very well. It's spelt out very clearly so anyone but the dimmest person can understand how IS payments work.
There is a cut-off date for the payment request which you missed, hence your delayed payment. It's really not that hard to understand.

NancyCWalker · « **Reply #91 on:** August 31, 2009, 14:04 »

Can you provide the specific link where this information is spelled out? Specifically I want to see where it says that payments are done a week or more after the request is made.

If you click on FAQ at the bottom of the page and then select payment requests and then select Paypal/moneybookers you get this - "Open a PayPal or Moneybookers account and receive your payment within 5 business days. It's fast, and because iStockphoto pays the transfer fee, there are no added charges. Visit www.PayPal.com or www.moneybookers.com to sign up for your free account. "

If you select Artist Payment from the FAQ menu you get this - "Paypal, Moneybookers and Payoneer payments are processed on business days only. They are paid every week depending on when your payout request was made. Please see the schedule of cut off times and payment days here. "

"here" in the quote is a link to a calendar http://www.istockphoto.com/docs/PayoutSchedule_2009.pdf which shows the paypal cut off as 9am MST on Mondays with payment being made on that Mondays. If you scroll down to Aug it appears that I can submit a payment request on thurs. the 13th (before the cut off date of Aug 17th 9am) and be paid on the 17th. No where does it state that the payments are from requests made the week before.

lisafx · « **Reply #92 on:** August 31, 2009, 15:53 »

I agree Nancy. The lag wasn't clear at all unless you were a reader or participant in the (very loooooong) forum thread when it was announced.

The calendar could easily be updated to reflect the waiting period.

vlad_the_imp · « **Reply #93 on:** August 31, 2009, 16:10 »

Well I know how it works, everyone else I know knows how it works, it's still being spelt out to a few people in the forums who haven't got the info, the info is certainly out there, or how else would everyone else know ?

MikLav · « **Reply #94 on:** September 01, 2009, 03:50 »

speaking about istock - no, their schedule doesn't work! My request is pending now for around 11 days - i.e. it's already 2 times iStock missed their promised Tuesday payout.

speaking about fotolia I was waiting for their last payment for about 2 weeks.

vlad_the_imp · « **Reply #95 on:** September 03, 2009, 03:05 »

IS schedules do work, they're a great improvement on what went before. The problem is that some contributors seem completely unable to understand how the payout system works.

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