Fotolia V.2

madelaide

Premium Member

« Reply #225 on: July 08, 2007, 19:28 »

#link

s it me or nothing is returning in Fotolia search tool? I tried something very simple - "sunset" - I'm sure there are tons of images, but nothing returned. I also tried "stock market", which I tried the other day nad worked (except that it didn't return all my images), and another simple word "anglers", which I have in one old image.

Geez, can things get worse there?

Regards,
Adelaide


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pixelbrat

« Reply #226 on: July 08, 2007, 19:41 »

#link

Quote from: madelaide on July 08, 2007, 19:28

Yep, you're right. Search is screwed up. Some work, some don't. I just performed a few with similar results as you. For example, sunset, beach, money all produced nothing but business produced 66,000+. They seriously need to get their poop in a group. This is ridiculous. I work in IT and something like this would never ever fly. If we had a fiasco this big we would resort to our disaster recovery procedures and put things back to normal from backups until issues were corrected. C'MON FOTOLIA!! Get with it!!!!!! Angry


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madelaide

Premium Member

« Reply #227 on: July 08, 2007, 21:07 »

#link

pixelbrat,

I would understand that they haven't solved the problem yet (though it is still an absurd that they are so lost). What surprises me is that a search that worked the other day is not working anymore. It's getting worse!

Regards,
Adelaide


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fintastique

« Reply #228 on: July 09, 2007, 03:18 »

#link

I tried sun set and there were 200 results I was going to start compiling a list of lost keywords then I realized that

Paris, London, Los Angeles, and New York gave no results so I am not going to waste my time as its gettimg worse. Cry

Plus still no word from either Chad or support Angry


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takestock

« Reply #229 on: July 09, 2007, 06:11 »

#link

Just when will this be all sorted ??

Can it really take this long!
Better to shut down the site and get it fixed rather than it being the way it is and so frustrating for people.


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HughStoneIan

« Reply #230 on: July 09, 2007, 09:59 »

#link

I really don't want FT to close their doors, since they've sold well for me and many others. But all this reminds me of the Titanic---the band plays on while the ship sinks; the "band" being Chad et al who have no choice but to keep reporting that IT are "working on it." Maybe they'll end up being unsinkable, but unless someone has given them tons of money to stay afloat how can they survive this disaster? Huh


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Enjoylife

« Reply #231 on: July 09, 2007, 13:30 »

#link

Still no results when searching on fotolia, this is gotta heart everybody.

And no feedback on this matter as it is forbidden to report problems on their forums.

I hope tomorrow will be better.... Huh


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takestock

« Reply #232 on: July 09, 2007, 13:36 »

#link

I too don't want Fotolia to close.
I just wish it could be back to normal.

Like you Hugh, they have been for me a top seller.


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pr2is

« Reply #233 on: July 09, 2007, 15:03 »

#link

OK, that's spooky. Submitted two images to FT about an hour ago and got them reviewed already. I really hope it's a sign of recovery and not a freak accident. If they are catching up in that department, I will be happy to learn it's company-wide healing. Here is to hope.


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hatman12

« Reply #234 on: July 09, 2007, 15:47 »

#link

It seems everything is broken: I joined FT in March and got my 100th sale last week; yesterday I got another two sales, but of course the broken systems haven't upgraded me to bronze status so they credited me with the wrong amounts.

I wonder exactly how long it will take to get me changed up to bronze..............

....and then how long it will take them to alter all the wrong commission credits......


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sharply_done

« Reply #235 on: July 09, 2007, 17:22 »

#link

Quote from: hatman12 on July 09, 2007, 15:47

I wonder exactly how long it will take to get me changed up to bronze..............
....and then how long it will take them to alter all the wrong commission credits......

It's nothing much to worry about, really. You only get 2 cents more per credit, which maximizes out at 8 cents per regular DL. What you need to do now is contact customer support and have them change all the images in your portfolio to 50 credits for an EL sale - this'll increase your EL sales price from $6.60 to $17.50. Be sure to change your EL sales preference to 50 credits while you're at it.

I'll be hitting silver level soon - I hope they have everything worked out by then!


« Last Edit: July 09, 2007, 17:26 by sharply_done »	Ignore \| Logged

madelaide

Premium Member

« Reply #236 on: July 09, 2007, 17:45 »

#link

I wrote them yesterday:

Quote

I'm sure you have received a lot of complaints about the search tool. I know a huge migration may cause problems, but it is about time that most problems would have been sorted out.

However, I was shocked today to see that a search that worked days ago (although not showing all the images in my portfolio that would match the search) now simply returns nothing! I tried many simple one-word searches in the many FT sites and nothing returned! A few searches worked, but most DID NOT!!

I was one that could not complain of sales after the migration, but in the 4 past days simply no sales at all. Come one, guys, it's not only the photographers that are upset, but what about buyers who can't find an image? Isn't it better to shut the site down a couple of days than leave it running so full of bugs?

and received this reply today:

Quote

We apologize for the inconvenience. Our engineering department is currently working on resolving this problem. Search results will be reactivated very soon.

Reactivated? Were they deactivated then, but still available for an user??

On the good side, sales resumed for me today. And guess what? The cartoon sun illustration was one of them...

Regards,
Adelaide


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fotografer

Premium Member

« Reply #237 on: July 10, 2007, 04:05 »

#link

The buyers are much cleverer than me. I have been selling well since v2. Today so far I have sold 6 images to 4 different buyers but when I try to find any of these images using any of the important keywords I get 0 results. I have no idea how they are finding the images. Anybody got any idea?


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admart01

« Reply #238 on: July 10, 2007, 05:39 »

#link

Quote from: fotografer on July 10, 2007, 04:05

.... I have no idea how they are finding the images. Anybody got any idea?

-- I have been wondering that, too. I have sold fewer than those posting here and wonder how they manage to find our images.


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tdoes

« Reply #239 on: July 10, 2007, 06:50 »

#link

Quote from: admart01 on July 10, 2007, 05:39

Quote from: fotografer on July 10, 2007, 04:05

.... I have no idea how they are finding the images. Anybody got any idea?

-- I have been wondering that, too. I have sold fewer than those posting here and wonder how they manage to find our images.

The category search is how it's being done. Can't wait till the keyword search gets fixed!


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Karimala

« Reply #240 on: July 11, 2007, 11:23 »

#link

Quote from: sharply_done

I'll be hitting silver level soon - I hope they have everything worked out by then!

I started receiving my silver level commission at 990 sales.

On another note, I was checking out my affiliates' portfolios to see if they are growing, only to discover that my top selling affiliate now has only one photo! I'd been wondering why his photos stopped selling all of a sudden...now I know. Angry


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CJPhoto

« Reply #241 on: July 11, 2007, 11:33 »

#link

Quote from: Karimala on July 11, 2007, 11:23

I started receiving my silver level commission at 990 sales.

yay

Quote

On another note, I was checking out my affiliates' portfolios to see if they are growing, only to discover that my top selling affiliate now has only one photo! I'd been wondering why his photos stopped selling all of a sudden...now I know. Angry

boo. Do you think they have removed them or just that they have been lost in the search??


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Pixart

« Reply #242 on: July 11, 2007, 12:07 »

#link

Crap, I tried to ftp last night and couldn't connect so I uploaded 5 through their site last night. It took forever and they are nowhere to be found. Why didn't I listen to myself when I said I'd hold off until August or until there was at least positive feedback from others? Huh


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pr2is

« Reply #243 on: July 11, 2007, 12:32 »

#link

Flash uploader works fine for me. No luck with other ways


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odvdveer

« Reply #244 on: July 11, 2007, 12:44 »

#link

I use ftp and have no problems, images show up fast and reviewing speed is back to normal.

Olga


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dbvirago

« Reply #245 on: July 11, 2007, 13:10 »

#link

FTP was flaky last night. First batch only 2 got through, but on resend they went ok. Haven't had problems since then.

I would have posted in their forum, but I didn't want to get an Article 2 violation :-)


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madelaide

Premium Member

« Reply #246 on: July 11, 2007, 16:31 »

#link

Sales are happening again, and today the cartoon sun sold 3 times in today's 5 sales. I believe this one is being lucky in searches whereas other images are not found at all. My simple keywords search tests still show problems.

I uploaded 5 images yesterday and they were quickly approved.

Regards,
Adelaide


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takestock

« Reply #247 on: July 12, 2007, 02:24 »

#link

That's a bright sun you have Madelaide!

We could do with some of it in our summer.
Yes, approvals are very fast but sales are just so so.


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Pixart

« Reply #248 on: July 12, 2007, 10:22 »

#link

Update: I tried 5 by flash, 3 arrived. One was rejected literally within seconds, I completed one and left one to get back to. The completed one is still yellow, 20 hours later.


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madelaide

Premium Member

« Reply #249 on: July 12, 2007, 16:55 »

#link

Searches seem to be working better. Some tests that returned nothing days ago now return correct images. Tried in US, IT, ES and DE sites.

Regards,
Adelaide


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