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Author Topic: Important Fotolia Announcement  (Read 9199 times)

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angelawaye

  • Eat, Sleep, Keyword. Repeat

« Reply #25 on: November 05, 2018, 09:50 »
0
The sync is not working for me. I enter my username and password for existing contributor and the page just spins ...



« Reply #27 on: November 05, 2018, 10:30 »
+2
Hi all,

Unfortunately the Adobe Stock contributor portal is down right now. We are working on it and will post an update when it is back up. Very sorry for the inconvenience!

Kirsten Harris
Adobe


Thanks for the update. You should have Leaf get you a Verified badge, so we know you are actually from Adobe. Usually Mats our guy.

« Reply #28 on: November 05, 2018, 10:37 »
+2
Hi all,

Unfortunately the Adobe Stock contributor portal is down right now. We are working on it and will post an update when it is back up. Very sorry for the inconvenience!

Kirsten Harris
Adobe

It don't matter fotolia is working. :)

« Reply #29 on: November 05, 2018, 11:01 »
0
"503 Service Unavailable
No server is available to handle this request."

 ;D

« Reply #30 on: November 05, 2018, 11:05 »
+1
OK, we're ready to show thousands of potential contributers what we're made of; go ahead and send the email

« Reply #31 on: November 05, 2018, 11:23 »
+10
contributor site is down... I love Fotolia site, I hate Adobestock site.


« Reply #33 on: November 05, 2018, 11:54 »
+1
I'm getting a 'sync your account now' banner across the top of my Fotolia page with information and a link to 'sync my account'. I'm pretty sure I did this some time back, and can login on the Adobe stock page, so I guess I can ignore this?

Is this just coming up on everyone's page or does it mean that something isn't actually linked?

I echo the others with regard to the interface and weekly position. The weekly rank gives something to focus on and improve, which is great in an industry that often leaves you feeling demotivated.


« Reply #34 on: November 05, 2018, 11:55 »
+1
Thanks for the update Mat

1. Will out rank be displayed on AS as it is in FT now?

2. With FT we see more higher value sales from credit sales... these tend to be a lot more than the 3.30 max mentioned in the Royalties link below. Will we see an increase in royalties by way of additional Credit Packs being made available to clients?
https://helpx.adobe.com/stock/contributor/help/royalty-details.html

3. Sort of connected to the above. When DPC was closed, a lot of clients felt they received very poor service and felt badly treated overall. A lot of angry posts in the forums etc at that time. Will Adobe be looking to help them migrate over to AS a bit better this time by providing them similar options as they currently have now.

4. Receiving emails about syncing data. As far as I was aware I was already syncing data with AS. Already submit most of my work via AS portal. Are these just generic requests or do we need to sync again?

5. Will AS continue the the 0.75 conversion of $ credits to UK currency afterwards?

Mostly happy by the prospect of merging but just a bit concerned about the loss of credit earnings from FT.

Thanks

Thank you for . You can already see your rank in the Adobe Stock Contributor Portal. Click the contributor account link at the top. Your rank is the very last line item on that page.

Credit packs are currently available at Adobe Stock in addition to the subscription options: https://stock.adobe.com/plans#plans-vs-credits

Regarding the migration process, we have a very strong team working hard to make the process as seamless as possible. I anticipate a well organized transition.

If you are receiving an email about syncing. Is it possible you created an alternate account at Fotolia and didn't end up using it? If so, that's like the cause. Regardless, if you are already synced with Adobe Stock you can disregard any notification encouraging you to sync now.

I'm not aware of any changes to currency or conversion at this time. If I hear something I'll be sure to post here in MSG.

Thanks again,

Mat

Thanks Mat

1. Sorry, should have been clearer about rank. I meant the Weekly / Overall rank. Will that be migrated over?

2. Thanks for that link.... do each of those credit pack sizes result in different royalties for contributors? Just on the royalties page I linked it says "Credit packs 5 pack-500 pack   $7.99-$9.99  Flat rate of $3.30 for contributor" Not sure if that is an outdated link or whether it is still accurate about the flat rate of $3.00

3. Excellent, it costs far more to gain new clients than it does to keep existing ones.

4. I do have an old adobe user ID from before I submitted work but the emails I've been receiving aren't connected to that old id (it has no contributor status set up on it).

Thanks again


1.) The weekly/overall position feature will be added to the contributor portal sometime in the months to come. It will definitely be in place before Fotolia is closed.

2.)I am not aware of other payment options for credit pack standard license purchases for core content at this time.

3.) Yes, very true.

4.) That likely explains the emails you are getting. You can email me offline (mhayward@adobe.com) and I can fix that for you so you don't receive emails for your inactive account any longer .

-Mat


« Reply #35 on: November 05, 2018, 11:56 »
+3
I'm getting a 'sync your account now' banner across the top of my Fotolia page with information and a link to 'sync my account'. I'm pretty sure I did this some time back, and can login on the Adobe stock page, so I guess I can ignore this?

Is this just coming up on everyone's page or does it mean that something isn't actually linked?

I echo the others with regard to the interface and weekly position. The weekly rank gives something to focus on and improve, which is great in an industry that often leaves you feeling demotivated.

Yes, I believe the Fotolia message is universal for all accounts. If you have already synced, you can disregard.

We will be adding the overall/weekly position stat to the Adobe Stock Contributor portal as soon as possible.

-Mat

« Reply #36 on: November 05, 2018, 12:01 »
0
Excellent!

Uncle Pete

  • Great Place by a Great Lake - My Home Port
« Reply #37 on: November 05, 2018, 12:16 »
+1
I'm getting a 'sync your account now' banner across the top of my Fotolia page with information and a link to 'sync my account'. I'm pretty sure I did this some time back, and can login on the Adobe stock page, so I guess I can ignore this?

Is this just coming up on everyone's page or does it mean that something isn't actually linked?

I echo the others with regard to the interface and weekly position. The weekly rank gives something to focus on and improve, which is great in an industry that often leaves you feeling demotivated.

Yes, I believe the Fotolia message is universal for all accounts. If you have already synced, you can disregard.

We will be adding the overall/weekly position stat to the Adobe Stock Contributor portal as soon as possible.

-Mat

Yes it shows for everyone and I clicked to see what happens, nothing that I could tell, just took me to the https://contributor.stock.adobe.com/en/portfolio pages.

There's a HIDE^ button upper right. The Sync now disappears. Merging learn more still shows up top.


« Reply #38 on: November 05, 2018, 13:33 »
0
mathayward, why when i enter mu login fotolia this message appear The selected account is already used.

« Reply #39 on: November 05, 2018, 13:43 »
0
mathayward, why when i enter mu login fotolia this message appear The selected account is already used.

That is an indication you have already synced your account. You should be able to log into the Adobe Stock Contributor Portal using your Adobe ID and your Adobe password.

-Mat

« Reply #40 on: November 05, 2018, 13:47 »
0
mathayward, why when i enter mu login fotolia this message appear The selected account is already used.

That is an indication you have already synced your account. You should be able to log into the Adobe Stock Contributor Portal using your Adobe ID and your Adobe password.

-Mat
but i don't synced my account

« Reply #41 on: November 05, 2018, 13:49 »
+1
mathayward, why when i enter mu login fotolia this message appear The selected account is already used.

That is an indication you have already synced your account. You should be able to log into the Adobe Stock Contributor Portal using your Adobe ID and your Adobe password.

-Mat
but i don't synced my account

Please contact Adobe Stock support and we will look into this for you. To contact support click the "contact us" link found at the bottom of the portal. If you don't have access at all to the portal you can email contributor-support@adobe.com

Thank you,

Mat

derek

    This user is banned.
« Reply #42 on: November 05, 2018, 14:09 »
0
I have synced and cant find my pictures, no portfolio, nothing?  I did sync some time back when they first merged!

Funny according to Adobe now I have zero images, zero sales and zero uploads and zero portfolio. Somethings gone wrong I recon!
« Last Edit: November 05, 2018, 14:23 by derek »

« Reply #43 on: November 05, 2018, 14:11 »
0
fotolia didn t send 1042-s  tax form to contributors - so we used tool statistics with withholding tax  amount for each year (plus cradits earned in us) - to get back our money from iris - is this "tool statistic" available on AS - if not - will AS start to send us 1042 tax form  for each year like ALL other stock sites

Noedelhap

  • www.colincramm.com

« Reply #44 on: November 05, 2018, 14:13 »
0
I do hope the AS contributor Insights section continues to improve, because at the moment it has less functionality than the old Fotolia sales section.

Uncle Pete

  • Great Place by a Great Lake - My Home Port
« Reply #45 on: November 05, 2018, 14:35 »
+2
I have synced and cant find my pictures, no portfolio, nothing?  I did sync some time back when they first merged!

Funny according to Adobe now I have zero images, zero sales and zero uploads and zero portfolio. Somethings gone wrong I recon!

Yes you are https://stock.adobe.com/contributor/211455/christian42?load_type=author&prev_url=detail maybe you forgot what name you were? LOL  ;D

« Reply #46 on: November 05, 2018, 14:40 »
0

If I hit "snyc my account" and take me to ASC page, with all my photos, LIFETIME EARNINGS, AVAILABLE EARNINGS, My Statistics grapf ect., same like on FL_page,
I think, that it is it...I done 

Yes or No


What about indexing?

However, the ASC site is much less useful than the FL contributor page _ for now I hope...



derek

    This user is banned.
« Reply #47 on: November 05, 2018, 14:55 »
0
I have synced and cant find my pictures, no portfolio, nothing?  I did sync some time back when they first merged!

Funny according to Adobe now I have zero images, zero sales and zero uploads and zero portfolio. Somethings gone wrong I recon!

Yes you are https://stock.adobe.com/contributor/211455/christian42?load_type=author&prev_url=detail maybe you forgot what name you were? LOL  ;D

Thanks Pete!  appreciate it!  haha!  yeah not far from it! ;D

Its a pity this!  I found the fotolia interface really good!  easy to manage etc!
« Last Edit: November 05, 2018, 15:03 by derek »

« Reply #48 on: November 05, 2018, 14:58 »
+2
I have synced and cant find my pictures, no portfolio, nothing?  I did sync some time back when they first merged!

Funny according to Adobe now I have zero images, zero sales and zero uploads and zero portfolio. Somethings gone wrong I recon!

You can only sync one time (the first time) so if you had already done so then what you just did was create a new account with a different Adobe ID. Please send a ticket to support and we can delete that account for you.

-Mat

« Reply #49 on: November 05, 2018, 14:59 »
+1
fotolia didn t send 1042-s  tax form to contributors - so we used tool statistics with withholding tax  amount for each year (plus cradits earned in us) - to get back our money from iris - is this "tool statistic" available on AS - if not - will AS start to send us 1042 tax form  for each year like ALL other stock sites

Yes, these statistics are available in the Insights tab.

-Mat


 

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