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MicrostockGroup » Forum » Top Tier - Big 4 » Fotolia.com » newly accepted images cant be found by keywords?

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Topic: newly accepted images cant be found by keywords?  

(Read 1488 times)
Peter



« on: February 11, 2009, 03:47 »
I noticed few days ago I got accepted some new images, 3 days later still cant be found by keywords, search engine not indexing them. Is it just me, or anybody else? I wrote to support, but they didnt get what was I talking about.


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Danicek


Dreamstime GaugeiStock Gauge
« Reply #1 on: February 11, 2009, 03:50 »
Mine accepted on Monday are searchable just fine.


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Dreamframer



« Reply #2 on: February 11, 2009, 03:53 »
Mine are searchable


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Peter



« Reply #3 on: February 11, 2009, 03:56 »
Thats weird. I got accepted about 30 new since monday, and they are not searcheable by ANY of keywords. The same situation is with my friend. So I know it is not just me.

are you on USA zone?


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Danicek


Dreamstime GaugeiStock Gauge
« Reply #4 on: February 11, 2009, 03:59 »
No, EU (Czech Republic)


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Peter



« Reply #5 on: February 11, 2009, 04:01 »
See, it might be the problem for USA server only!


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Xalanx


« Reply #6 on: February 11, 2009, 04:14 »
Quote from: Peter on February 11, 2009, 03:47
I wrote to support, but they didnt get what was I talking about.

Well, they have a malfunctioning cyborg at support department that is on an auto mode "I'm sorry, wha'?". It happened to me in the past exactly the same, for exactly the same problem.


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Dreamframer



« Reply #7 on: February 11, 2009, 05:41 »
I am in the USA zone Peter. but I can search my images


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Peter



« Reply #8 on: February 11, 2009, 07:43 »
ok, it is fixed now. and I got reply from FT:

Quote
Thank you for your e-mail. We are aware of this issue and as far as we know, the issue was already fixed this morning by our technical department.
We apologize for any inconvenience and confusion. Thank you for your patience.


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gostwyck

Dreamstime GaugeiStock Gauge
« Reply #9 on: February 11, 2009, 07:47 »
Quote from: Peter on February 11, 2009, 07:43
ok, it is fixed now. and I got reply from FT:

Quote
Thank you for your e-mail. We are aware of this issue and as far as we know, the issue was already fixed this morning by our technical department.
We apologize for any inconvenience and confusion. Thank you for your patience.

Wow! FT actually replied to a contributor with a positive and helpful response in a timely manner. What on earth is going on???


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Peter



« Reply #10 on: February 11, 2009, 08:35 »
Quote from: gostwyck on February 11, 2009, 07:47
Quote from: Peter on February 11, 2009, 07:43
ok, it is fixed now. and I got reply from FT:

Quote
Thank you for your e-mail. We are aware of this issue and as far as we know, the issue was already fixed this morning by our technical department.
We apologize for any inconvenience and confusion. Thank you for your patience.

Wow! FT actually replied to a contributor with a positive and helpful response in a timely manner. What on earth is going on???

You just have to write the right mail with a lot of details, almost to draw the problem I guess... Cheesy
« Last Edit: February 11, 2009, 08:36 by Peter »

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