MicrostockGroup

Agency Based Discussion => Adobe Stock => Topic started by: Pauws99 on September 25, 2016, 11:24

Title: Nice Surprise
Post by: Pauws99 on September 25, 2016, 11:24

After not getting any sales for a few days checked the site and have in fact had a few in one case a pleasant £6.44. Seems my email notification is not working...any one else? wonder if its to do with syncing with adobe. As far as I know  al my email notifications remain switched on.

Title: Re: Nice Surprise
Post by: Dumc on September 25, 2016, 13:12

My e-mail notifications are working. Only now, they come from "Adobe stock" not Fotolia. But at first I got e-mails in "Promotions" tab, maybe you should check there, (if you use gmail...).

Title: Re: Nice Surprise
Post by: Pauws99 on September 25, 2016, 13:26

Thanks the last email I got was from Fotolia checked my adobe preferences all OK ...nothing in spam (I use yahoo mail). Think I will wait to see if it sorts itself out....not high on my list of things to get stressed about ;-)

Title: Re: Nice Surprise
Post by: Sebastian Radu on September 26, 2016, 00:27

I have same problem. I sent them an email last week. The answer was:

Thank you for reporting this. We've notified our team and they are currently investigating. In the meantime, you can check the notifications from within your Fotolia page, which logs all communications sent to you, here: https://eu.fotolia.com/Member/Support. Apologies for the inconvenience.


Nothing change yet.

Title: Re: Nice Surprise
Post by: Pauws99 on September 26, 2016, 01:07

Quote from: Sebalos on September 26, 2016, 00:27

I have same problem. I sent them an email last week. The answer was:

Thank you for reporting this. We've notified our team and they are currently investigating. In the meantime, you can check the notifications from within your Fotolia page, which logs all communications sent to you, here: https://eu.fotolia.com/Member/Support. Apologies for the inconvenience.


Nothing change yet.

Thanks still happening.......currently Fotolia ahead of SS by 3 cents...the excitement is killing me!

Title: Re: Nice Surprise
Post by: MyCrowStock on September 27, 2016, 09:59

Also happening for me.

And Fotolia is ahead of SS for me too.  :D

Title: Re: Nice Surprise
Post by: odesigns on September 27, 2016, 12:26

My Fotolia email notifications stopped working for me on September 20th, 2016.

I still get sales, just no emails.

Title: Re: Nice Surprise
Post by: Lana on September 27, 2016, 15:36

Weird, my Fotolia notifications stopped working a few months ago even though this option is switched on

Title: Re: Nice Surprise
Post by: MatHayward on September 27, 2016, 18:28

Please make sure the email options you want are selected at both Fotolia and the Adobe Stock Contributor portal. If they are and you are still not getting the emails be sure to check your junk folder as they may be there.

If you have checked all of that and still can't get the emails, let me know your account via email and I'll ask the tech team to take a look.

Thanks,

Mat

Title: Re: Nice Surprise
Post by: Pauws99 on September 28, 2016, 01:32

Quote from: MatHayward on September 27, 2016, 18:28

Please make sure the email options you want are selected at both Fotolia and the Adobe Stock Contributor portal. If they are and you are still not getting the emails be sure to check your junk folder as they may be there.

If you have checked all of that and still can't get the emails, let me know your account via email and I'll ask the tech team to take a look.

Thanks,

Mat

Thanks for that I've checked and left a note for support

Title: Re: Nice Surprise
Post by: SergeStudio on September 28, 2016, 01:44

I no longer use Fotolia but Adobe. The e-mails come from AS.
May be test last use?