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Author Topic: Payment Delay at Adobe?  (Read 1771 times)

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« on: April 10, 2018, 17:49 »
0
Mat, I have a payment that's been pending since Apr 1, and now I have about $75 in sales I can't request payment. There haven't been any large sales that should hold anything up. I couldn't find any contact info anywhere on the site.

Should I go to the Fotolia site to get help? And speaking of which, will these two ever be merged?


« Reply #1 on: April 10, 2018, 18:43 »
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Waiting for mine from the 1st as well.

« Reply #2 on: April 10, 2018, 19:11 »
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I requested mine on the 1st and got it the 4th.
(not bragging or anything - just wanted to let you know some were timely).
I would be concerned too at this point.

« Reply #3 on: April 10, 2018, 21:15 »
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I got it too very quickly, 4th or something like that

« Reply #4 on: April 11, 2018, 00:36 »
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I made my request April 1st too and it still says "Pending". I use PayPal - things have generally been faster than this.

« Reply #5 on: April 11, 2018, 04:05 »
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I also noticed that I can't request a new payment immediately after the previous one has been processed, anymore.
I get the message "You can't make a new conversion until the previous one has been processed.", even if the previous request is already available on my Paypal account.

lt can only do it one day after the previous transfer actually took place.
« Last Edit: April 11, 2018, 04:07 by Zero Talent »

« Reply #6 on: April 11, 2018, 04:50 »
+1
I requested mine on 4 April but it was never approved in less than 10-14 days for me in the past, so I am not surprised.
They could make it faster though.

« Reply #7 on: April 11, 2018, 08:44 »
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Mine just came through

« Reply #8 on: April 11, 2018, 09:23 »
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Mine just came through
Mine just arrived too

« Reply #9 on: April 11, 2018, 10:02 »
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Mine too.  Thanks for the heads up.  Two hours after I send an email of course, lol.

« Reply #10 on: April 11, 2018, 11:21 »
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I also noticed that I can't request a new payment immediately after the previous one has been processed, anymore.
I get the message "You can't make a new conversion until the previous one has been processed.", even if the previous request is already available on my Paypal account.

lt can only do it one day after the previous transfer actually took place.

I take this back.
I just got my previous week payment and I was also able to request a new one, immediately after.
So the issue I had for the past few weeks seems to be fixed.

« Reply #11 on: April 11, 2018, 12:54 »
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Mine arrived too.

« Reply #12 on: April 12, 2018, 02:39 »
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Mat, I have a payment that's been pending since Apr 1, and now I have about $75 in sales I can't request payment. There haven't been any large sales that should hold anything up. I couldn't find any contact info anywhere on the site.

Should I go to the Fotolia site to get help? And speaking of which, will these two ever be merged?

Generally payments are made within a week of the request. There can be delays from time to time, I apologize for any you may have encountered. If any of you are still waiting for a payment request submitted on or before April 1, please create a support ticket in the Contributor Portal and I'll look into it for you asap.

I'm working in Paris this week so my response time is going to be different than normal but I am checking emails and support tickets and will respond as quickly as possible.

Thanks,

-Mat


 

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