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Author Topic: Positive adjustment to your Fotolia account  (Read 4578 times)

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« on: May 09, 2017, 09:19 »
+1
Got this today:

Dear contributor,

We'd like to inform you that we added credits to your account today after discovering a technical issue that made it necessary to make a positive adjustment to your account.  The underlying issue was limited in nature and has been fully resolved. 

We take our commitments to our contributors very seriously. We sincerely apologize, appreciate your partnership, and look forward to seeing new content contributions from you. If you have any questions, please dont hesitate to  contact our Support team
.


Anyone else, or was it just my account?  I have zero idea how much was involved since I don't check my balances that often.


angelawaye

  • Eat, Sleep, Keyword. Repeat

« Reply #1 on: May 09, 2017, 09:21 »
+2
Yes, I just got the email. I'm not sure how much that means? At least it isn't an email from DT saying there has been a refund on your image ...

« Reply #2 on: May 09, 2017, 09:21 »
0
+29 credits in my case


Sent from my iPhone using Tapatalk

« Reply #3 on: May 09, 2017, 09:22 »
+1
No, I just got one too. Unfortunately, I dont know what my balance was, so dont know how much was adjusted. Havent been able to find anything where it says.

« Reply #4 on: May 09, 2017, 09:23 »
+1
+29 credits in my case


Sent from my iPhone using Tapatalk

Does it say somewhere in your account?

« Reply #5 on: May 09, 2017, 09:23 »
0
No, I just got one too. Unfortunately, I dont know what my balance was, so dont know how much was adjusted. Havent been able to find anything where it says.
Nothing for me....YET I hope

« Reply #6 on: May 09, 2017, 09:26 »
+4
Does it say somewhere in your account?

Check "My Credits".

An extra video sale for me.

« Reply #7 on: May 09, 2017, 09:27 »
0
No, I just got one too. Unfortunately, I dont know what my balance was, so dont know how much was adjusted. Havent been able to find anything where it says.
Nothing for me....YET I hope

x2

« Reply #8 on: May 09, 2017, 09:27 »
+2
I do not see any difference for the moment.
Probably they gave me $0.00001 more

« Reply #9 on: May 09, 2017, 09:29 »
+1
Does it say somewhere in your account?

Check "My Credits".

An extra video sale for me.

Thanks, found it. Less than a dollar for me, but at least it is to the positive and not a clawback. I'll take it!

angelawaye

  • Eat, Sleep, Keyword. Repeat

« Reply #10 on: May 09, 2017, 09:33 »
0
$19 for me. That is nice.

AnS

« Reply #11 on: May 09, 2017, 09:36 »
+1
Got the same e-mail and checked the "My credits" part, it's almost 10 credits for me, which is nice. I'm not sure when this technical issue occured, but my sales last week were less than usual, so it might be because of this missing credits. Whatever, nice message and apology from them, I'm glad. :)

« Reply #12 on: May 09, 2017, 09:37 »
+1
$19 for me. That is nice.

Congrats, here +8, happy too
:)

« Reply #13 on: May 09, 2017, 09:37 »
0
Does it say somewhere in your account?

Check "My Credits".

An extra video sale for me.

Thanks!  I got $23 and change.

« Reply #14 on: May 09, 2017, 09:42 »
+2
positive adjustment here too. Thanks, Fotolia..!

Seems to me like FT are really working hard - in several respects - to take SS's place at the top table.

« Reply #15 on: May 09, 2017, 09:53 »
0
+29 credits in my case


Sent from my iPhone using Tapatalk

Does it say somewhere in your account?
It showed in the balance, but nothing in sales or statistics


Sent from my iPhone using Tapatalk

« Reply #16 on: May 09, 2017, 09:54 »
0
+$5 here

« Reply #17 on: May 09, 2017, 10:30 »
+1
I got the mail but no credit were added  :(

AnS

« Reply #18 on: May 09, 2017, 10:42 »
+2
I got the mail but no credit were added  :(

Did you check the menu at the left? In the "MY CREDITS" part you can see all of your sales and transactions. It shows the date and says "Positive adjustment" and the credit added too.


« Reply #19 on: May 09, 2017, 10:47 »
+1
53$, nice!

Tyson Anderson

  • www.openrangestudios.com
« Reply #20 on: May 09, 2017, 10:56 »
0
+5 Yay!

« Reply #21 on: May 09, 2017, 11:03 »
0
Cheers! +23.

« Reply #22 on: May 09, 2017, 13:01 »
0
Does it mean somebody caught them cheating on contributors and they have to confess that it happened?

« Reply #23 on: May 09, 2017, 13:16 »
0
Got this today:

Dear contributor,

We'd like to inform you that we added credits to your account today after discovering a technical issue that made it necessary to make a positive adjustment to your account.  The underlying issue was limited in nature and has been fully resolved. 

We take our commitments to our contributors very seriously. We sincerely apologize, appreciate your partnership, and look forward to seeing new content contributions from you. If you have any questions, please dont hesitate to  contact our Support team
.


Anyone else, or was it just my account?  I have zero idea how much was involved since I don't check my balances that often.

I log in almost every day and couldn't really see what the difference was. Figured they'd charged me too many for something. idk.

« Reply #24 on: May 09, 2017, 13:17 »
+2
I got the mail but no credit were added  :(

Did you check the menu at the left? In the "MY CREDITS" part you can see all of your sales and transactions. It shows the date and says "Positive adjustment" and the credit added too.

Oh, lol. +.28

It all helps I guess.


 

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