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May 25, 2012, 20:39

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MicrostockGroup » Forum » Top Tier - Big 4 » Fotolia.com » Slow Payments from Fotolia . . . again

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Topic: Slow Payments from Fotolia . . . again

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Tomboy2290

« on: December 19, 2010, 15:28 »

#link

I've been waiting almost three weeks for a payment (requested 30th Nov) I know they are slow at times but this is the longest I've ever waited. I did email support with a query but no reply as of yet. Anyone else waiting three weeks or more for their money?


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Eireann

« Reply #1 on: December 19, 2010, 15:43 »

#link

Good to know I'm not the only one

Requested payment (PayPal) on the 3-rd of December.
No money yet, no support ticket sent.
Well, I guess this delay has something to do with the holidays season. But that's why I asked for payment in the first place ... So many gifts to buy and never enough money


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ibogdan

« Reply #2 on: December 19, 2010, 16:11 »

#link

A friend of mine is waiting sice December 1st


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Tomboy2290

« Reply #3 on: December 19, 2010, 16:35 »

#link

ah . . . thanks for the replies, helpful to know I'm not the only one . . . and yes it is annoying because the money would be very handy for xmas expenses. Sales have been really good at FT this month and I have even more money sitting there that I can't access . . . three weeks is way too long.


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leaf

Premium Member

« Reply #4 on: December 19, 2010, 17:03 »

#link

Yep, waiting for Dec 1st request here too.


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Tomboy2290

« Reply #5 on: December 19, 2010, 17:50 »

#link

hmmm perhaps a lot of people have requested payout for christmas spending and they are having problems with that Roll Eyes

. . . shouldn't be so though


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leremy

« Reply #6 on: December 19, 2010, 20:32 »

#link

Similar problem for me.
Have been requesting since 1st Dec. No payment yet.
Dropped them an email about this, they said they will look into it.


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disorderly

« Reply #7 on: December 19, 2010, 21:38 »

#link

Odd. As usual, I requested payment the evening of the 30th my time (December 1st theirs), and I had the money on the 3rd. They've been consistently prompt with me, averaging around a week to pay off.


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Tomboy2290

« Reply #8 on: December 19, 2010, 21:43 »

#link

Quote from: disorderly on December 19, 2010, 21:38

Odd. As usual, I requested payment the evening of the 30th my time (December 1st theirs), and I had the money on the 3rd. They've been consistently prompt with me, averaging around a week to pay off.

Usually they are for me too, I wonder what the problem is then Angry

btw do you get payed through paypal?


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cthoman

« Reply #9 on: December 20, 2010, 02:20 »

#link

Quote from: disorderly on December 19, 2010, 21:38

Odd. As usual, I requested payment the evening of the 30th my time (December 1st theirs), and I had the money on the 3rd. They've been consistently prompt with me, averaging around a week to pay off.

Same here. I requested it on the 1st and received it on the 3rd.


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Danicek

« Reply #10 on: December 20, 2010, 02:28 »

#link

Requested on 1st and still waiting.


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diego_cervo

« Reply #11 on: December 20, 2010, 03:41 »

#link

add me to the queue. I requested payment on the 1st of December


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Karimala

« Reply #12 on: December 20, 2010, 04:04 »

#link

Weird...I've already received two payments this month.


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Maui

« Reply #13 on: December 20, 2010, 05:02 »

#link

I requested it on the 1st and received it on the 16th.


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Kone

« Reply #14 on: December 20, 2010, 08:55 »

#link

Quote from: diego_cervo on December 20, 2010, 03:41

add me to the queue. I requested payment on the 1st of December

+ 1


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gostwyck

« Reply #15 on: December 20, 2010, 09:03 »

#link

My guess is that the currency you are paid in dicates the office that administers your payment. I last requested on the 12th and received it on the 17th (GBP).


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Tomboy2290

« Reply #16 on: December 20, 2010, 15:16 »

#link

Got this reply from FT support . . . Roll Eyes

Hi,
We apologize for the delay. We have forwarded your request to our payment department for review. Please note that during the holiday season there is a high volume of conversion requests and they are working as hard as they can to process all of these requests.

Kind regards,

Fotolia Team U.S


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helix7

« Reply #17 on: December 20, 2010, 20:11 »

#link

You guys are gonna hate me. I submitted a request today, and got it in my PayPal account today. No idea how or why, but I'm not complaining.


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Tomboy2290

« Reply #18 on: December 20, 2010, 20:59 »

#link

Quote from: helix7 on December 20, 2010, 20:11

You guys are gonna hate me. I submitted a request today, and got it in my PayPal account today. No idea how or why, but I'm not complaining.

are you paid in US dollars?


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helix7

« Reply #19 on: December 20, 2010, 21:20 »

#link

Yep.


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Tomboy2290

« Reply #20 on: December 21, 2010, 00:44 »

#link

Quote from: helix7 on December 20, 2010, 21:20

Yep.

Great for you, sux for us Undecided


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leaf

Premium Member

« Reply #21 on: December 21, 2010, 07:04 »

#link

Quote from: helix7 on December 20, 2010, 20:11

You guys are gonna hate me. I submitted a request today, and got it in my PayPal account today. No idea how or why, but I'm not complaining.

haha.. very strange

... still waiting from the 1st.


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Eireann

« Reply #22 on: December 21, 2010, 09:02 »

#link

PayPal - US Dollars here too.
But unlike Helix, I'm still waiting ... (3-rd of December).
I've never been lucky


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Sandralise

« Reply #23 on: December 21, 2010, 11:12 »

#link

I'm also still waiting from the 1st of December. Very strange.
I can't remember this ever happening before for me.


« Last Edit: December 21, 2010, 11:13 by Sandralise »	Ignore \| Logged

Karimala

« Reply #24 on: December 21, 2010, 14:27 »

#link

Quote from: Karimala on December 20, 2010, 04:04

Weird...I've already received two payments this month.

I'm in the US, too. However, I went through the very same delayed payment issue for several months earlier this year when no one else seemed to be having a problem. Am I now one of only a handful getting paid on time?


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