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Author Topic: the accound is already in use issue  (Read 706 times)

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« on: June 12, 2017, 18:40 »
0
hi i registered on adobe last year and i synced my fotolia account with them,when they asked me to do so,and i uploaded pics via adobe,
the thing is after a sudden format to my pc i tried to log it to adobe but when i wrote the same passord i used on fotolia i got the massage.this account is already in use
now i cant log in to adobe,but in fotolia site i can.also i had a sale recent via adobe but i still cant log it to fill the taxes thing there.
did anyone else  have had  this issue? and whats the solution?


« Reply #1 on: June 12, 2017, 21:42 »
+1
hi i registered on adobe last year and i synced my fotolia account with them,when they asked me to do so,and i uploaded pics via adobe,
the thing is after a sudden format to my pc i tried to log it to adobe but when i wrote the same passord i used on fotolia i got the massage.this account is already in use
now i cant log in to adobe,but in fotolia site i can.also i had a sale recent via adobe but i still cant log it to fill the taxes thing there.
did anyone else  have had  this issue? and whats the solution?

I didn't have the issue you did, but I do have a fotolia account and synced it with my Adobe ID. You have two logons, not one - your fotolia account and your Adobe ID and they're not the same even though they both access the same profile and data via their different interfaces.

I'm assuming you don't use a password manager, but perhaps you can log in to Adobe (main site) and do a "forgot password" step if you don't know how to log in. Once you have that sorted out you should be able to go to the Adobe contributor interface and request your payout.

« Reply #2 on: June 13, 2017, 18:41 »
0
ok thanks for the reply.i will try do that,is just after a search on the google i saw and other people experienced the same problem


 

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