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May 26, 2012, 04:55

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Topic: RedBubble Contact

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Twist

« on: January 21, 2009, 14:24 »

#link

Has anyone had issues with RedBubble in the past where you had to contact them? I just want to know how long it usually takes them to get back to you.

I recently (yesterday) found out that someone is impersonating me on that site, using about 15 or so of my photos that they ripped from other art websites (which I have since put all into storage to discourage this from happening). I emailed support, but have yet to hear back from them.


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takestock

« Reply #1 on: January 21, 2009, 14:47 »

#link

I have an account on RB.
From my experience there, they are usually pretty swift to deal with issues, specially something like this.

However, it's been a while since I had to contact them.
Best thing is to post a journal on the issue (with a strong heading) - usually gets attention and results.


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dbajurin

« Reply #2 on: January 21, 2009, 14:55 »

#link

I don't like RB. They are very aggressive with their mailing almost spamming and very slow at responses on the other side. They don't protect your own images with watermark. So I am very skeptic about that site.
It is very said that you need to get attention to get response. I don't like that.


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crazychristina

« Reply #3 on: January 21, 2009, 15:18 »

#link

Under each image are several links (send to friend, etc) and one of them is Report a Concern. I'd do that on a few of the images - I think that has pretty high priority for action. I've heard that emailing support can take a while.


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Twist

« Reply #4 on: January 21, 2009, 15:25 »

#link

Averil-

I never noticed that. I'll definitely give that a try.

Thanks everybody.


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