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Microstock Photography Forum - General => General Stock Discussion => Topic started by: melis82 on August 22, 2017, 08:14

Title: hacked Shutterstock account and no July payment
Post by: melis82 on August 22, 2017, 08:14

On the 16th of August at 6:28 am I received an e-mail that my payment email has been changed, although I did not make any changes, I was flying from Hanoi to London at that time. When I checked my account everything seemed back to normal, but when I checked my moneybookers account my July payment was missing.

I sent an email to shutterstock on the morning of 17th of August, they replied three days later, confirmed that the payment was redirected to a fake e-mail address, blocked my account, changed my password and said they would give me an answer on Monday regarding my payment.  No email since then.

I have been a contributor for ten years, and shutterstock is my main source of income, never had any issues with payment before. Just wandering what's next. I read about many similar cases in forums about hacked accounts and missing payments and shutterstock seems to do nothing about it. It is just too easy to change the payment email. Maybe some security measures, like adding an ID or your passport photo when we change payment details would help.

Title: Re: hacked Shutterstock account and no July payment
Post by: Bad Company on August 22, 2017, 08:43

sorry to hear about your mishap. I am sure they will help you.  Yeah, some other security layer needs to be added to prevent this from happening to anyone in the future...

Title: Re: hacked Shutterstock account and no July payment
Post by: sgoodwin4813 on August 22, 2017, 10:03

I think the e-mail letting you know it was changed IS the security layer - at least you got that.  The same thing happened to me on DP once but it was resolved quickly.  Hope yours is too.

Title: Re: hacked Shutterstock account and no July payment
Post by: melis82 on August 22, 2017, 10:08

Thanks for the replies. They are working on resolving the problem, but very very slowly. What is strange is that my e-mail seems to be changed again, even after blocking my account and changing the password.

Title: Re: hacked Shutterstock account and no July payment
Post by: niktol on August 22, 2017, 10:47

Quote from: melis82 on August 22, 2017, 10:08

Thanks for the replies. They are working on resolving the problem, but very very slowly. What is strange is that my e-mail seems to be changed again, even after blocking my account and changing the password.

Is it possible that your computer is infected with a keylogger virus? I presume you do not log in from unprotected/public computers.