Did you sell an extended license for the illustration in question? If not, I would NOT reply to the email from getty (in case it is bogus) but instead would start a new email to them, copying and pasting the content of the email, and explaining that you have not sold an ext license for that illustration and therefore the person at redbubble had no right to use it, etc.


Its possible the email is from the disgruntled redbubbler and not getty, which is why i suggested not replying to that. Or if istock getty has a support phone number, you could call too.

So,
You don't even know if an extended licence has been sold....
For wich reason you asked to redbubble to remove the product?

This is exactly why i got out of IS and SS a year ago. This isn't even "stock" - we need a new name for it. And not a nice one.

I got this email this morning. Which sounds similar to what you were saying Sue.

I also wanted to delete some items from my portfolio and Getty will not allow you do that either, evidently.

Maybe time to leave. Will they make it hard for me to just pull the portfolio all together?

--------------
Hi Norma,
 

Thanks for the reply.
 

It appears that you are only looking at the terms of one of our license  agreements. We offer this  this content multiple platforms such as iStock, Thinkstock and Getty Images. According to the Artist Supply Agreement which you accepted, we are permitted to offer this content on all of our platforms. We have a custom agreement in place with this client which allows for this use.
 

Should you wish to discuss the agreement which you have accepted in further detail, please feel free to reach out to our contributor relations team for more details.
 

Please confirm you will cease this erroneous claim against our client.

----------------

how do you deactivate your account?

I tried to deactivate individual files and they told me no. They said they do not allow contributors to deactivate individual files because it makes for a bad client experience.

We have a custom agreement in place with this client which allows for this use.

So you agreed to their regular agreements. How did you agree to their custom agreement? I suspect you didn't but to cover their ass, they just say they have a custom agreement? I bailed from istock a long time ago for this kind of nonsense. Unless you are raking in money from them, sounds like your best course is to bail.

I'm not a fan of custom agreements that contributors aren't allowed to know the terms of, but it's not just iStock and Getty doing that - Shutterstock and Adobe Stock also do (probably others, but I don't know a full list).

For example, when we get a "Single and Other Download" license from SS with a $120/$90/$75/etc royalty we have no knowledge of what was included in that license. There was a "discussion" about that and the team licensing when these first came about and SS will only talk generally about the sorts of things that might be included. I think we can be sure that no transfer of copyright occurs because that's specifically noted in the Artist Supply Agreement (that it stays with us).

http://www.microstockgroup.com/shutterstock-com/single-image-no-longer-in-trial-mode/msg257232/#msg257232

http://www.microstockgroup.com/shutterstock-com/changes-to-the-tos-at-shutterstock/msg346281/#msg346281

Obviously no one has to contribute to any agency they don't want to support, but I'm not sure what the point would be in leaving only one of the agencies that has secret licensing deals while staying at others. If I were to find something egregious that an agency had actually done - for instance, if resale rights were granted with one of these secret licenses, I would probably leave an agency unless they offered an opt out for all such deals. Absent any evidence of scammy actual behavior (versus the worry about it because the license terms are secret), I've decided I can live with this, even though I don't like it. YMMV

snip
Obviously no one has to contribute to any agency they don't want to support, but I'm not sure what the point would be in leaving only one of the agencies that has secret licensing deals while staying at others. If I were to find something egregious that an agency had actually done - for instance, if resale rights were granted with one of these secret licenses, I would probably leave an agency unless they offered an opt out for all such deals. Absent any evidence of scammy actual behavior (versus the worry about it because the license terms are secret), I've decided I can live with this, even though I don't like it. YMMV

Well I am down to two agencies, and yes, I feel the same. (Actual scam vs. worry.)

...instead would start a new email to them, copying and pasting the content of the email, and explaining that you have not sold an ext license for that illustration and therefore the person at redbubble had no right to use it, etc....

BTW I did take this advice and write Getty directly through the ESP site. Now I am of course in a long cue but it will be interesting to see what they say.

If you cant delete a file, canyou edit keywords by removing them, or putting in bogus keywords, thus rendering an image �unsearchable�

No, for some inexplicable reason, they stopped our ability to edit keywords. That also has to be done through support. I have dozens, possibly hundreds of keywords which their system somehow 'disappeared', and I'm supposed to find them all and put them into a spreadsheet for them to fix.

Quote from: ShadySue on December 15, 2017, 04:10

Quote from: noodle on December 14, 2017, 22:00

If you cant delete a file, canyou edit keywords by removing them, or putting in bogus keywords, thus rendering an image �unsearchable�

No, for some inexplicable reason, they stopped our ability to edit keywords. That also has to be done through support. I have dozens, possibly hundreds of keywords which their statement somehow 'disappeared', and I'm supposed to find them all and put them into a spreadsheet for them to fix.

That's genius. Then if you complain about images not selling, they can claim it's because they're not keyworded correctly.

I kept getting snippy pushbutton emails that "the words weren't in my keywords, and titles and descriptions aren't searchable". The latter I've known perfectly well, for at least ten years, and I ended up having to send them screenshots of DM pages to prove the keywords were actually there on upload. Still, it depended who I got, whether they helped by sorting individual files or Ms MegaSnippy who wouldn't
 take on board it was their fault, and they should be more helpful and kept insisting that I find all the missing keywords (it's very difficult to find missing keywords!) and put them all into a spreadsheet. Grrrr.

The other 'funny' thing going is that when someone in support has solved an issue, I get a questionnaire to see 'how well we did'. I never get one after a confrontation with MissSnippy. So no doubt they'll be able to report 100% satisfaction if they select which interactions they put out for review.

More genius. Game the data and you don't have to do the work. :-)