MicrostockGroup Sponsors


Author Topic: Partner site name spelling error is unfixable per Getty  (Read 711 times)

0 Members and 1 Guest are viewing this topic.

« on: January 07, 2019, 14:56 »
0
Before I decide to let this go, I wanted to see if this group had suggestions or have ever heard of this happening. When EyeEm first started, I set up an account and submitted some of my cell phone pix. (That's actually how I started in microstock before submitting to other sites recommended here and sending in higher quality pix.) Long story short, after having some success in selling, I looked up my sold images on Google. I discovered that some purchasers actually choose to give me a personal credit line, however, they were spelling my name incorrectly. I soon learned that it wasn't their fault. It seems that somewhere in the set up Getty and EyeEm managed to mangle my last name. (My EyeEm profile is spelled correctly, by the way). With decreasing returns on download rates, it seems to me that the lowest low is that your name can't be updated in the system. I've gone back and forth and EyeEm says Getty and Getty says EyeEm. I've tried the argument that they are attributing the image to the wrong photographer and just really looks bad on their end. I'm at a lost (and have figured I'm screwed.) In hindsight, I should have checked how Getty was displaying my EyeEm info (newbie mistake). This too, is part of the reason I've avoided submitting anything directly to Getty. They can't even get a simple name right? So, if anything, this is a message to be sure your data is correct on the partner sites--even if the home contributor site is correct, your name may not be.


« Reply #1 on: January 07, 2019, 15:01 »
0
Before I decide to let this go, I wanted to see if this group had suggestions or have ever heard of this happening. When EyeEm first started, I set up an account and submitted some of my cell phone pix. (That's actually how I started in microstock before submitting to other sites recommended here and sending in higher quality pix.) Long story short, after having some success in selling, I looked up my sold images on Google. I discovered that some purchasers actually choose to give me a personal credit line, however, they were spelling my name incorrectly. I soon learned that it wasn't their fault. It seems that somewhere in the set up Getty and EyeEm managed to mangle my last name. (My EyeEm profile is spelled correctly, by the way). With decreasing returns on download rates, it seems to me that the lowest low is that your name can't be updated in the system. I've gone back and forth and EyeEm says Getty and Getty says EyeEm. I've tried the argument that they are attributing the image to the wrong photographer and just really looks bad on their end. I'm at a lost (and have figured I'm screwed.) In hindsight, I should have checked how Getty was displaying my EyeEm info (newbie mistake). This too, is part of the reason I've avoided submitting anything directly to Getty. They can't even get a simple name right? So, if anything, this is a message to be sure your data is correct on the partner sites--even if the home contributor site is correct, your name may not be.
How can you check your name in Getty if you only upload via EyeEm?

« Reply #2 on: January 07, 2019, 15:56 »
+1
What's exactly is the point? In RF world it's not due to give credits, buyers can do or do not, so...

« Reply #3 on: January 07, 2019, 16:21 »
+3
How can you check your name in Getty if you only upload via EyeEm?

Because EyeEm tells you when your images are live on Getty and gives you a link, so you can then see that (and all others) with your credit. I keep a link to my EyeEm images on Getty as a bookmark as (a) it's a hassle to search and (b) Getty edits keywords, as well as mangling user names. Generally they remove most of the useful ones regarding location.

Getty is completely useless and impervious to any sort of suggestions regarding improvements. They have a rather feudal approach to the photographer - they know and you don't and their system rules.

I wouldn't worry about it as I doubt it will do you much harm - and correcting it probably wouldn't do your sales elsewhere much good either :) Most advertising uses don't include a credit anyway.

If you have a blog, write a post about the name mix-up and that will at least associate both names with you and your portfolio in search engines. The key thing is for someone to find you if they're looking, misspelling or no...

« Reply #4 on: January 07, 2019, 16:26 »
0
How can you check your name in Getty if you only upload via EyeEm?

Because EyeEm tells you when your images are live on Getty and gives you a link, so you can then see that (and all others) with your credit. I keep a link to my EyeEm images on Getty as a bookmark as (a) it's a hassle to search and (b) Getty edits keywords, as well as mangling user names. Generally they remove most of the useful ones regarding location.

Getty is completely useless and impervious to any sort of suggestions regarding improvements. They have a rather feudal approach to the photographer - they know and you don't and their system rules.

I wouldn't worry about it as I doubt it will do you much harm - and correcting it probably wouldn't do your sales elsewhere much good either :) Most advertising uses don't include a credit anyway.

If you have a blog, write a post about the name mix-up and that will at least associate both names with you and your portfolio in search engines. The key thing is for someone to find you if they're looking, misspelling or no...

Thanks for your answer Jo. I thought when the pictures said "selected for partner" they have been already added to Getty. So far I haven't received any link from Getty. My first "selected for partner" photo was like 2 months ago, does it take longer than that? What "selected for partner" mean then if they are not actually in Getty?

« Reply #5 on: January 07, 2019, 17:28 »
+3
Getty works like a garden slug. It takes forever for them to ruin all the metadata you so carefully put into the title, description and keywords :) It takes months (although it is variable). My last uploads were in September and they made it to Getty mid-December.

You will get email from EyeEm when it's live: "Your Photo Is Live on Getty Images. We're happy to let you know that your photo is officially live on Getty Images, significantly increasing your chances of selling it. Congratulations!"

You'll see the Selected for Partner change to "Partner Collection" on EyeEm. Selected for just means that EyeEm thinks it should go to Getty.

« Reply #6 on: January 07, 2019, 17:31 »
0
Getty works like a garden slug. It takes forever for them to ruin all the metadata you so carefully put into the title, description and keywords :) It takes months (although it is variable). My last uploads were in September and they made it to Getty mid-December.

You will get email from EyeEm when it's live: "Your Photo Is Live on Getty Images. We're happy to let you know that your photo is officially live on Getty Images, significantly increasing your chances of selling it. Congratulations!"

You'll see the Selected for Partner change to "Partner Collection" on EyeEm. Selected for just means that EyeEm thinks it should go to Getty.
Thanks a lot! Is there a chance that Getty doesn't accept the selected for partner photo? Or it's very likely that a selected for aprnet would be in parter collection in some months?

« Reply #7 on: January 07, 2019, 18:20 »
0
I have never received a notification about a "selected for" file being turned down, but I would assume Getty reserves the right for a final say on acceptance, regardless of what EyeEm thought.

« Reply #8 on: January 09, 2019, 11:37 »
0
How can you check your name in Getty if you only upload via EyeEm?

Because EyeEm tells you when your images are live on Getty and gives you a link, so you can then see that (and all others) with your credit. I keep a link to my EyeEm images on Getty as a bookmark as (a) it's a hassle to search and (b) Getty edits keywords, as well as mangling user names. Generally they remove most of the useful ones regarding location.

Getty is completely useless and impervious to any sort of suggestions regarding improvements. They have a rather feudal approach to the photographer - they know and you don't and their system rules.

I wouldn't worry about it as I doubt it will do you much harm - and correcting it probably wouldn't do your sales elsewhere much good either :) Most advertising uses don't include a credit anyway.

If you have a blog, write a post about the name mix-up and that will at least associate both names with you and your portfolio in search engines. The key thing is for someone to find you if they're looking, misspelling or no...

Thanks Jo Ann for the advice, especially on the blog. That's a fabulous idea. The thing that makes me feel weird is seeing all the Google results with my incorrect name come up when I type in EyeEm Getty plus my misspelled name. I have one really popular image (licensed over 200 times over 4 years) and I'm really surprised how many online pubs take time to give credit--Bless their hearts. My husband joked the other day that I should buy my misspelled name as an URL. Side note--I have found that the approval process has changed dramatically over the last few years and takes infinitely longer than before. It paid for me as an early adopter when they were trying to build the library of images.

« Reply #9 on: January 18, 2019, 06:24 »
0
Getty works like a garden slug. It takes forever for them to ruin all the metadata you so carefully put into the title, description and keywords :) It takes months (although it is variable). My last uploads were in September and they made it to Getty mid-December.

You will get email from EyeEm when it's live: "Your Photo Is Live on Getty Images. We're happy to let you know that your photo is officially live on Getty Images, significantly increasing your chances of selling it. Congratulations!"

You'll see the Selected for Partner change to "Partner Collection" on EyeEm. Selected for just means that EyeEm thinks it should go to Getty.
Hello Jo. I have now my first photo live on Getty and as you said they totally ruined metadata. They put traditional roof clay girls as stacked wood trunks (????). Can I change that? Is it a waste of time to request a change in Getty metadata through EyeEm? I mean that photo sells in other agencies but because I carefully explained what it is... It is not wood lol

« Reply #10 on: January 18, 2019, 10:10 »
0
...I have now my first photo live on Getty and as you said they totally ruined metadata. They put traditional roof clay girls as stacked wood trunks (????). Can I change that? ...

You could ask, but I very much doubt you'd get a change.

Most of the problem is Getty's Controlled Vocabulary. Terms - particularly places, but other specialized terms - aren't in the CV. While I was active with the old iStock we would go round and round over this and attempts to expand the CV. When it was expanded (not often) it was a desperately slow process.

There are two schools of thought about having a controlled vocabulary. One is that it is the company's crown jewels and the other is that it's a dinosaur supplanted by sophisticated search engines like Google's. If Getty could at least try to make it more dynamic and keep it up to date, it might help, but as they've been so burdened by debt over the last several years they've been more running in place than innovating.

« Reply #11 on: January 18, 2019, 10:24 »
0
...I have now my first photo live on Getty and as you said they totally ruined metadata. They put traditional roof clay girls as stacked wood trunks (????). Can I change that? ...

You could ask, but I very much doubt you'd get a change.

Most of the problem is Getty's Controlled Vocabulary. Terms - particularly places, but other specialized terms - aren't in the CV. While I was active with the old iStock we would go round and round over this and attempts to expand the CV. When it was expanded (not often) it was a desperately slow process.

There are two schools of thought about having a controlled vocabulary. One is that it is the company's crown jewels and the other is that it's a dinosaur supplanted by sophisticated search engines like Google's. If Getty could at least try to make it more dynamic and keep it up to date, it might help, but as they've been so burdened by debt over the last several years they've been more running in place than innovating.
In my past life Librarian's and "Information Scientists" loved their controlled vocabulary as it appealed to their sense of order and control as well as their self esteem no doubt . To us non-experts on the side lines without their deep knowledge of the subject it was obvious that Google searching "chaotic" data won hands down in the real world.

« Reply #12 on: January 18, 2019, 10:42 »
0


...I have now my first photo live on Getty and as you said they totally ruined metadata. They put traditional roof clay girls as stacked wood trunks (????). Can I change that? ...

You could ask, but I very much doubt you'd get a change.

Most of the problem is Getty's Controlled Vocabulary. Terms - particularly places, but other specialized terms - aren't in the CV. While I was active with the old iStock we would go round and round over this and attempts to expand the CV. When it was expanded (not often) it was a desperately slow process.

There are two schools of thought about having a controlled vocabulary. One is that it is the company's crown jewels and the other is that it's a dinosaur supplanted by sophisticated search engines like Google's. If Getty could at least try to make it more dynamic and keep it up to date, it might help, but as they've been so burdened by debt over the last several years they've been more running in place than innovating.

I'm gonna ask to see what happens and I will share the experience. Yes I have never tried to expand their vocabulary but I'm sure they know clay, tale, roof, etc. (I just saw I said girls but it was autocorrection. I meant to say "clay tiles for roof construction" that you can see in traditional roofs in Latin America. Yes, indeed, they should accept easily new words. I agree with that.


 

Related Topics

  Subject / Started by Replies Last post
4 Replies
4675 Views
Last post September 07, 2011, 22:20
by luder / Lus Brs
2 Replies
2287 Views
Last post January 15, 2013, 18:56
by ShadySue
2 Replies
2180 Views
Last post June 28, 2013, 05:38
by mantered
5 Replies
1555 Views
Last post March 14, 2015, 18:15
by Niakris
3 Replies
513 Views
Last post December 06, 2018, 22:07
by wds

Sponsors

Microstock Poll Results

Sponsors