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Author Topic: Clipcanvas shutting down?  (Read 22910 times)

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fotorob

  • Professional stock content producer
« on: October 06, 2013, 02:17 »
0
I uploaded several clips (about 70) via FTP to Clipcanvas over the last weeks, but none of them have appeared at the site to edit them for publishing.

I also sent a support mail on Wednesday, but got no answer yet.

Somehow I have the feeling that the site is preparing to shut down about six month after the royalty cut.

Do you experience similar problems?

Best regards,
Robert


« Reply #1 on: October 06, 2013, 02:46 »
0
My experience exactly and even worse is that I have a pending payment since August.  Uploads disappearing, no reviews and no payments - I think a closure is eminent.

fotorob

  • Professional stock content producer
« Reply #2 on: October 06, 2013, 02:56 »
0
Darn, I totally forgot about the payouts. I have about 720 Dollar there, just requested a payout now, hopefully it is not too late.

« Reply #3 on: October 06, 2013, 04:01 »
0
I stopped uploading after they sent out that email about having to cut commissions.  Didn't have any confidence in them after that.  I hope they aren't shutting down, if they are in trouble, hopefully another site will buy them.

KB

« Reply #4 on: October 06, 2013, 11:00 »
0
At first I thought this thread was about ClipDealer, as they do seem to be in trouble. I've written support twice in the last few weeks about messed up uploads, and no response (in the past they had responded fairly quickly).

Clipcanvas has always responded very fast to my support emails; I really like them. I wasn't happy about the commission cuts at all, but I do like that the minimum price was being set to 59 Euros as there were too many clips (IMO) priced too cheaply. It's too bad they aren't allowing higher prices, but I can understand their desire to simply the pricing structure.

I last heard back from support on 1 October, so they were working fine up to that point anyway.

« Reply #5 on: October 06, 2013, 12:19 »
0
I really hope that's not the case as ClipCanvas does pretty well for us and they've been great to work with.  We're still waiting though for the last couple of batches we uploaded to appear in the edit section.  Getting stuff to edit seems to be going slower.

« Reply #6 on: October 07, 2013, 21:18 »
0
I had submitted an application to them to become a video contributor, but it's pending for over 4 weeks now.

« Reply #7 on: October 08, 2013, 02:07 »
+2
I've asked them to look at this thread and respond to it.  Hope they can explain what's going on.

« Reply #8 on: October 08, 2013, 09:40 »
0
I think they are just very busy trying to rescue the site now, the commission is back to 50% and all the prices are the same now, that was the last big change , about a month ago, and they dont send out email about sales anymore.
My clips uploaded in February are still pending, so i dont upload anymore, payments request are fulfilled after about 2 months, but there are still sales coming in here and there, so i guess i just leave it like that and see how it goes.

« Reply #9 on: October 08, 2013, 10:21 »
0
I think they are just very busy trying to rescue the site now, the commission is back to 50% and all the prices are the same now, that was the last big change , about a month ago, and they dont send out email about sales anymore.
My clips uploaded in February are still pending, so i dont upload anymore, payments request are fulfilled after about 2 months, but there are still sales coming in here and there, so i guess i just leave it like that and see how it goes.

If your clips uploaded in February are still pending, you should try emailing their support - I had several clips pending for months like that, and they responded quickly when I queried them.

« Reply #10 on: October 09, 2013, 12:38 »
+4
Got an email back from the CEO.  They say they've been through a rocky time in the last 6 months but there's no reason for deep concern.  They confirm that they are not closing down and things should be back to normal soon.  They are very sorry for any frustration and insecurity caused by them in the recent months.

Now I hope that happens, they've been good to work with so far, even though they don't sell a lot for me.

« Reply #11 on: October 09, 2013, 14:13 »
0
That's good to hear!  I hope they can get back on track.

KB

« Reply #12 on: October 09, 2013, 16:19 »
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That's very good news; thanks for posting.

Now I wish I could get a reply back from ClipDealer. It does not look good.

Ron

« Reply #13 on: October 09, 2013, 16:41 »
0
Is a CEO going to tell you in an email his business is going to close down? I doubt it. Sounds like a standard run around the bush email to me. Not saying it isnt true, but they wont tell you to worry because that would cause everyone to pull their images and put the last nail in the coffin.

« Reply #14 on: October 09, 2013, 18:07 »
+1
At least they replied.  You know there's definitely something wrong when you don't get any response.  They could still be in trouble but they were honest when they cut commissions and I have to give them credit for that.

« Reply #15 on: October 10, 2013, 00:47 »
0
Now I wish I could get a reply back from ClipDealer. It does not look good.
[/quote]

I don't think there is anything wrong with Clipdealer....I've emailed them a couple of times recently and got quick responses.

KB

« Reply #16 on: October 10, 2013, 12:28 »
0
I don't think there is anything wrong with Clipdealer....I've emailed them a couple of times recently and got quick responses.

Thanks, that's good to know. I'd always had quick responses from them in the past as well. So it's a bit odd that this time they aren't responding. Maybe they just have no answer for the UL problems.  :(

« Reply #17 on: October 11, 2013, 16:48 »
0
Now I wish I could get a reply back from ClipDealer. It does not look good.

I don't think there is anything wrong with Clipdealer....I've emailed them a couple of times recently and got quick responses.
[/quote]

I haven't had a sale from clipdealer for a very long time.

I'm actually really disappointed in them, their site is slow as always for as long as i can remember, frequent upload glitches which require you to email support to get anything resolved, they just don't appear to invest in anything.

« Reply #18 on: October 31, 2013, 16:12 »
0
Clipcanvas still exist ?
Anybody sells there ?

« Reply #19 on: October 31, 2013, 19:44 »
0
Yes, they still exist.  I really like ClipCanvas and we sell there every month.

« Reply #20 on: November 01, 2013, 01:01 »
+2
They still sell, but they don't pay. My pending payment is now approaching 3 months. 

« Reply #21 on: November 01, 2013, 01:34 »
0
They still sell, but they don't pay. My pending payment is now approaching 3 months.

That's not good enough...

« Reply #22 on: November 01, 2013, 02:51 »
0
They still sell, but they don't pay. My pending payment is now approaching 3 months.

Ok, then is even better, that I have NO sales there.
Small portfolio, but same videos are good earners on SS, P5.

« Reply #23 on: January 17, 2014, 14:37 »
0
Anyone heard something from Clipcanvas recently? I can only find some communications from early October and they're not replying my support mails nor inspecting my uploads for the last few weeks.

« Reply #24 on: January 17, 2014, 15:03 »
0
Almost two months waiting on payment, I wrote to them but no response.


 

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