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Author Topic: Videoblocks/Storyblocks Refunding clips sales immediately after sale  (Read 8548 times)

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« on: October 10, 2017, 18:39 »
+4
I just had two 4k sales on videoblocks/storyblocks and the clips were refunded immediately. How is this possible? I'm assuming the person is just buying the clips and getting their money back while keeping the digital downloads. Why are they allowing this crap to happen? So basically we can download content, any content we want and then ask for a refund. Great stuff Video Blocks!


« Reply #1 on: October 10, 2017, 20:17 »
+1
happened to me
they claim the transaction was from stolen credit card

« Reply #2 on: October 10, 2017, 21:21 »
+3
Had the same thing happen several times. Seems to me they need a better system for authorising accounts if they've just signed up. Pretty obvious that its deliberate fraud to access our content.

« Reply #3 on: October 10, 2017, 21:56 »
+3
same here - one after another.
i guess, it's going to be available at pirate sites later this evening, if not already :) :)

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« Reply #4 on: October 10, 2017, 23:11 »
0
Not much they can do about it a charge-back is initiated. And any kind of verification would just go on whether the card is valid and active... which it would need to be for them to make the purchase in the first place.

« Reply #5 on: October 11, 2017, 02:48 »
+1
Yes, this happens, and it's one of the main reasons they delay the sales reports 3 days at Pond5.

This can be done in any online store. Well, actually, in any store. Just like shoplifting and pickpocketing it happens all the time, but of course it sucks when it happens to you...
« Last Edit: October 11, 2017, 02:55 by increasingdifficulty »

« Reply #6 on: October 11, 2017, 05:23 »
+1
It happened to me for the first time today.
I don't think it can be a problem of stolen credit cards.
Who is going to be interested in downloading with a stolen credit card some clips or photos?
If we were speaking of goods like telephones or something precious I can understand it but with clips I cannot.

« Reply #7 on: October 11, 2017, 05:55 »
0
It happened to me for the first time today.
I don't think it can be a problem of stolen credit cards.
Who is going to be interested in downloading with a stolen credit card some clips or photos?
If we were speaking of goods like telephones or something precious I can understand it but with clips I cannot.

Well, there are many kinds of thieves. Since you can find stolen images, clips, music, software in the millions it isn't very hard to believe that they would use stolen credit cards (numbers, not the actual cards) to download clips for either pirate sites, or to sell themselves.

The risk is near 0 to get caught for this crime, and we've all seen that nothing really happens when thieves sell our assets. The account gets shut down. They start a new one. That's it.

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« Reply #8 on: October 11, 2017, 16:21 »
0
One after another so far this month!

« Reply #9 on: October 11, 2017, 21:06 »
+2
It can be also bought using card which is absolutelly o.k., than, ask for refund, saying "i'm good kid, i deleted the file from hard drive, and deleted from deleted files, and i'm not going to recover these deleted-deleted files from my hard drive using some file-saving software" - and they got their refound.
 and after that, put all the content online at pirate sites.
 *i have books at amazon kindle store. i remember when i published one - when it went online, i had one (and only one) purchase instantly, and refund after that.  i had no purchases for that specific book for another two weeks i guess, but second (actually less than one) day after publishing - when i typed "myname/mybookname/torrent" - i had it listed at few pirate sites.
 **i even wrote comment where it was possible - steal this book, it's great one - i know it's great -because i'm an author :) :) :)

« Reply #10 on: October 12, 2017, 01:49 »
+1
**i even wrote comment where it was possible - steal this book, it's great one - i know it's great -because i'm an author :) :) :)

 ;D Best thing you can do at that point!

« Reply #11 on: October 12, 2017, 04:29 »
0
At this point, considering that many of us experienced this occurrence,  would be nice to have a public point of view from Videoblocks/Storyblocks.
It seems like other sites don't experience the same situation as frequently as VB/SB

« Reply #12 on: October 12, 2017, 05:22 »
+1
Ok so it was a stolen card and by the looks of it hundreds? (5 of mine) were downloaded. SB doing their best to stop this happening.

Anyway; why would someone do this? Must be to re-sell based on the subject matter and variety of mine.

I think we should all try and find the stolen videos. You can reverse search a video using a thumbnail and google or the other methods.

« Reply #13 on: October 16, 2017, 05:36 »
0
this happened to me with 1 4k video ($200) about a week ago.

« Reply #14 on: October 16, 2017, 06:08 »
0
Ok so it was a stolen card and by the looks of it hundreds? (5 of mine) were downloaded. SB doing their best to stop this happening.

Anyway; why would someone do this? Must be to re-sell based on the subject matter and variety of mine.

I think we should all try and find the stolen videos. You can reverse search a video using a thumbnail and google or the other methods.

What are the other methods?

« Reply #15 on: October 23, 2017, 12:52 »
0
Ive had a sale and refund today..

« Reply #16 on: October 23, 2017, 13:10 »
+1
Me too. 199 dollar sale, that got a refund a few hours later.

Why dont they have a system that checks their sales first before issuing the sales notice?

i dont mind waiting 24 hours, instead of getting excited and spending the money...

« Reply #17 on: October 23, 2017, 13:59 »
+2
I had 4 x 4K refunds lately. That was... well, a little disappointing :) Unfortunately this is not the fist time.
I guess there is still something to do about the hardest big refunds for stock sites.
There are number of indicators showing that the sale is most likely fraudulent, you can continue if you like:
- there are several sales in a row of a relatively new buyer on the same day, often within a few minutes;
- this buyer had zero to few purchases before (most likely);
- the sales are the highest resolution files available;
- the files have nothing in common (although the latest refund files did) and scarcely made for the same project.


« Reply #18 on: October 23, 2017, 20:15 »
+1
I had 4 x 4K refunds lately. That was... well, a little disappointing :) Unfortunately this is not the fist time.
I guess there is still something to do about the hardest big refunds for stock sites.
There are number of indicators showing that the sale is most likely fraudulent, you can continue if you like:
- there are several sales in a row of a relatively new buyer on the same day, often within a few minutes;
- this buyer had zero to few purchases before (most likely);
- the sales are the highest resolution files available;
- the files have nothing in common (although the latest refund files did) and scarcely made for the same project.

I also just had another batch of 4x4k files. At the moment the indication of fraud is they're buying 4k files at all - the only "sales" are fraudulent ones.

« Reply #19 on: October 24, 2017, 02:35 »
0
Just had two 4K sales on Storyblocks yesterday, both got refunded in three minutes. Never had a 4k sale on there that did not get refunded.

« Reply #20 on: October 24, 2017, 02:44 »
0
Well I had a weird one which is kind of the opposite of the current problem. Sold 2 clips a while ago then a few hours later the same two clips sell again. Of course I was expecting a refund pretty quick but so far nothing - clearly something weird going on.

« Reply #21 on: October 25, 2017, 07:39 »
+1
2x 4K sell. And after few hours refund. WHAT THA F.... Videoblocks? Maybe its time to better verify the buyers?
« Last Edit: October 25, 2017, 07:51 by dash »

« Reply #22 on: October 25, 2017, 07:46 »
+5
I really think they should step in the forum and give some sort of explanation.
This situation can cause them a lot of harm

« Reply #23 on: October 25, 2017, 08:51 »
+2
I agree with Brightontl I just had another refund, this time an HD sale. This is my 3rd refund since yesterday. 4 sales, 3 refunds. These last 2 days have become a roller coaster ride on Storyblocks.
I also emailed Storyblocks regarding previous two 4K sales and their reply was a typical copy pasted answer saying that the sale was fraudulent etc. Very disappointing.

« Reply #24 on: October 25, 2017, 12:21 »
0
This is an insane number of refunds. I wonder what's going on over there?


 

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