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Author Topic: Does Shutterstock ever respond to Support emails?  (Read 4437 times)

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« on: June 13, 2011, 09:59 »
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I have contacted them twice, via the online form, and both times received an automated response saying that their "friendly and knowledgeable" staff would contact me within one business day. It's been almost a month since the first one, and a week since the second one.

Is there a direct way to contact them? Phone?


Microbius

« Reply #1 on: June 13, 2011, 10:20 »
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ETA: deleted because I've decided to be generally more positive. ohmmmmm
« Last Edit: June 13, 2011, 11:05 by Microbius »

« Reply #2 on: June 13, 2011, 10:25 »
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They do respond, although sometimes not as quickly as I'd like. If I don't get a response I generally follow up - I don't think I've ever had to nudge more than one additional time. I think I just e-mail to the support address rather than going through another ticket cycle.

If you asked something that required some policy decision, perhaps that would take longer than something the first line staff could handle directly.

They have a fax number, but I don't think they publish their phone info. Ages ago I remember getting a call from them about something related to taxes, but I think it's a "don't call us, we'll call you" sort of arrangement :)

« Reply #3 on: June 13, 2011, 10:56 »
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They do respond....

how fast? I guess depends on what is...
when I had to update my W9, I contacted them by email , it was fast....and when I got a wrong 1099 I contacted via email and it was fast.

WarrenPrice

« Reply #4 on: June 13, 2011, 11:01 »
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Since it has been so long, would suggest you take a look at your SPAM folder.  Maybe the response went there?

« Reply #5 on: June 13, 2011, 11:10 »
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Since it has been so long, would suggest you take a look at your SPAM folder.  Maybe the response went there?
That was my first thought. Not there.

« Reply #6 on: June 13, 2011, 13:03 »
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They do respond

« Reply #7 on: June 15, 2011, 11:58 »
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I got a response yesterday. Coincidence?


 

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