Author Topic: Recent uploads disappeared (Read 16280 times)

RT · « **on:** February 17, 2012, 18:45 »

Today I uploaded some photos, categorised and submitted them, just went into my contributor account and there's no trace of the batch anywhere, to make sure I wasn't going mad I went into my email trash and confirmed I had received the standard "we have received your upload" email.

Cleared my cache, logged out and back in but no sign of today's batch anywhere.

Has anyone else noticed a recent batch of uploads disappearing from your account?

disorderly · « **Reply #1 on:** February 17, 2012, 18:53 »

Not quite the same, but equally mysterious. I submitted a batch of 20 last night. This morning I got notified that the last 6 were approved, but the first 14 were marked Not Approved and the thumbnails were all missing. No record of them in the rejected images list either. I'm guessing something went seriously wrong with their processing flow.

RT · « **Reply #2 on:** February 17, 2012, 19:05 »

^ Thanks, looks like Shutterstock have yet another bug.

Jo Ann Snover · « **Reply #3 on:** February 17, 2012, 21:07 »

My photos submitted on Tuesday (14th) are all still sitting there waiting. I guess I'm glad they haven't disappeared, but was wondering why things were taking so long

Microstock Posts · « **Reply #4 on:** February 18, 2012, 03:21 »

I've had them not appear once they get accepted, ie. not shown in active images on contributors homepage, but they appear after an hour or so. To lose trace of them after submitting is a new one. However, whatever the bug on ss, I've never heard of images not coming back.

Microbius · « **Reply #5 on:** February 18, 2012, 04:04 »

Quote from: RT on February 17, 2012, 18:45

Today I uploaded some photos, categorised and submitted them, just went into my contributor account and there's no trace of the batch anywhere, to make sure I wasn't going mad I went into my email trash and confirmed I had received the standard "we have received your upload" email.

Cleared my cache, logged out and back in but no sign of today's batch anywhere.

Has anyone else noticed a recent batch of uploads disappearing from your account?

ditto happened to me too exact same thing. No sign of the batch with that number in the status list

ruxpriencdiam · « **Reply #6 on:** February 18, 2012, 09:11 »

Quote from: RT on February 17, 2012, 18:45

Today I uploaded some photos, categorised and submitted them, just went into my contributor account and there's no trace of the batch anywhere, to make sure I wasn't going mad I went into my email trash and confirmed I had received the standard "we have received your upload" email.

Cleared my cache, logged out and back in but no sign of today's batch anywhere.

Has anyone else noticed a recent batch of uploads disappearing from your account?

Don't know where you have been for the last year or so but this has been an ongoing discussion!!!!

I still yet haven't been able to figure out why so many people on these forums on this site dont know what is going on where they submit their images???

Do you know where the forums are on SS and do you take the time to read them because if you did you would know all about this!

Here is just one link there are many more and it started way before this link started, this was started by the forumguru because of all the other threads discussing this issue.

http://submit.shutterstock.com/forum/viewtopic.php?t=114196&start=0

Microbius · « **Reply #7 on:** February 18, 2012, 09:28 »

Quote from: ruxpriencdiam on February 18, 2012, 09:11

......Do you know where the forums are on SS and do you take the time to read them......

Nope, way too much crap to wade through on that forum. If I actually read half of it I wouldn't have the time to produce any images!
Sooner later anything important gets posted here (usually sooner)

gbalex · « **Reply #8 on:** February 18, 2012, 10:24 »

Quote from: Microbius on February 18, 2012, 09:28

Quote from: ruxpriencdiam on February 18, 2012, 09:11
......Do you know where the forums are on SS and do you take the time to read them......
Nope, way too much crap to wade through on that forum. If I actually read half of it I wouldn't have the time to produce any images!
Sooner later anything important gets posted here (usually sooner)

This bug has been occurring for some of us off and on for years. This year the bugs increased to the point that every single batch I uploaded from August on, has been hit by missing images or images that are not searchable. Needless to say it has impacted sales significantly.

The bugs have recently spread to more submitters and have become so severe and widespread that SS is finally acknowledging that they do exist (most likely at the database level).

Let us hope they address the multiple issues in full, instead of the bailing twine fixes that they have been applying.

leaf · « **Reply #9 on:** February 18, 2012, 13:14 »

Quote from: Microbius on February 18, 2012, 09:28

Quote from: ruxpriencdiam on February 18, 2012, 09:11
......Do you know where the forums are on SS and do you take the time to read them......
Nope, way too much crap to wade through on that forum. If I actually read half of it I wouldn't have the time to produce any images!
Sooner later anything important gets posted here (usually sooner)

ditto, I can't manage to follow all the forums on all the sites and like others am happy when things turn up here. Thanks for the link BTW

I had that same question RT (two batches disappeared in the last couple days) - so thanks for starting the thread.

RT · « **Reply #10 on:** February 20, 2012, 12:31 »

Quote from: ruxpriencdiam on February 18, 2012, 09:11

Do you know where the forums are on SS and do you take the time to read them because if you did you would know all about this!

I do know where they are, but no I don't read them and haven't for years mainly because of the same reasons others have pointed out, but thanks for the link.

Jo Ann Snover · « **Reply #11 on:** February 20, 2012, 16:12 »

So I had some images approved, after a wait, over the weekend. This morning, one of them sold, but now those images have disappeared from my active image list, count and gallery. I guess they'll show up again..

CD123 · « **Reply #12 on:** February 21, 2012, 05:59 »

My last 23 approved images (which where already in my port for a few days) disappeared. I can still find the list under my approved list of submissions. They have not responded to my inquiry yet. Those of you with experience with this problem, did they fix it in the end or will I have to resubmit again?

rubyroo · « **Reply #13 on:** February 21, 2012, 06:01 »

I had this same problem a long while back, but I think they announced in the forum back then that they were aware of the problem, so I just left it and they did fix it eventually.

It's a pain to see it back again though.

dreamstock · « **Reply #14 on:** February 21, 2012, 06:34 »

I'm also having problem with uploaded pics, they are still in the FTP folder but not showing up as "to be submitted' .

ruxpriencdiam · « **Reply #15 on:** February 21, 2012, 07:59 »

http://submit.shutterstock.com/forum/viewtopic.php?t=119602

http://submit.shutterstock.com/forum/viewtopic.php?t=119506

http://submit.shutterstock.com/forum/viewtopic.php?t=119590

http://submit.shutterstock.com/forum/viewtopic.php?t=119077

http://submit.shutterstock.com/forum/viewtopic.php?t=118195&postdays=0&postorder=asc&start=0

Here are a few threads relating to this topic.

One may apply or more then one may apply.

Microbius · « **Reply #16 on:** February 21, 2012, 08:10 »

Quote from: dreamstock on February 21, 2012, 06:34

I'm also having problem with uploaded pics, they are still in the FTP folder but not showing up as "to be submitted' .

When that happens to me I usually fall back on the http upload on the site then delete the ones in the ftp folder

lagereek · « **Reply #17 on:** February 21, 2012, 11:53 »

Yes they have disappeared, there seems to be another problem as well, some recent uploads also tend to end up at the very last page of the portfolio. SS, never used to place them there. Havent got a clue of whats happening?

luissantos84 · « **Reply #18 on:** February 21, 2012, 12:45 »

lagereek · « **Reply #19 on:** February 21, 2012, 13:08 »

Quote from: jsnover on February 20, 2012, 16:12

So I had some images approved, after a wait, over the weekend. This morning, one of them sold, but now those images have disappeared from my active image list, count and gallery. I guess they'll show up again..

same happend to me, I had about 20 approved last week, two sold and then the rest are hard to find, Im sure they are there, somewher? $:-\$

Mantis · « **Reply #20 on:** February 22, 2012, 08:07 »

Here's the right thread to be working with SS for missing images:

http://submit.shutterstock.com/forum/viewtopic.php?t=114196

ruxpriencdiam · « **Reply #21 on:** February 22, 2012, 09:49 »

Quote from: Mantis on February 22, 2012, 08:07

Here's the right thread to be working with SS for missing images:

http://submit.shutterstock.com/forum/viewtopic.php?t=114196

Already posted that one.

Quote from: ruxpriencdiam on February 18, 2012, 09:11

Quote from: RT on February 17, 2012, 18:45
Today I uploaded some photos, categorised and submitted them, just went into my contributor account and there's no trace of the batch anywhere, to make sure I wasn't going mad I went into my email trash and confirmed I had received the standard "we have received your upload" email.

Cleared my cache, logged out and back in but no sign of today's batch anywhere.

Has anyone else noticed a recent batch of uploads disappearing from your account?
Don't know where you have been for the last year or so but this has been an ongoing discussion!!!!

I still yet haven't been able to figure out why so many people on these forums on this site dont know what is going on where they submit their images???

Do you know where the forums are on SS and do you take the time to read them because if you did you would know all about this!

Here is just one link there are many more and it started way before this link started, this was started by the forumguru because of all the other threads discussing this issue.

http://submit.shutterstock.com/forum/viewtopic.php?t=114196&start=0

Jo Ann Snover · « **Reply #22 on:** February 22, 2012, 10:36 »

Support replied to my ticket late last night. Known bug, working on it, sorry for any inconvenience it may cause.

Not happy, but not sure what else do to. If the scuttlebutt is true that the big bosst for new files is no longer in place, perhaps it won't hurt so much that after a few hours and a couple of sales the batches vanished for a week...

gbalex · « **Reply #23 on:** February 22, 2012, 11:27 »

Quote from: jsnover on February 22, 2012, 10:36

Support replied to my ticket late last night. Known bug, working on it, sorry for any inconvenience it may cause.

Not happy, but not sure what else do to. If the scuttlebutt is true that the big bosst for new files is no longer in place, perhaps it won't hurt so much that after a few hours and a couple of sales the batches vanished for a week...

I submit about 5 times per week, most of my batches (not exaggerating) from August on have been hit by these bugs. The batches that ended up missing or had search problems are a loss. Most of those images do not have sales and SS will not allow us to delete them for re-submission. I am beyond pissed and refuse to add new images to the abyss.

Very poor show on SS's part , this has gone on for far too long. They must not be putting many resources toward resolution or worse yet, they could have decided it cost too much to fix and they expect us to live with it.

ruxpriencdiam · « **Reply #24 on:** February 22, 2012, 11:47 »

This just in from Anthony.

Quote from: moderator

Dear Contributors:

We are aware that some of your content did not process to the review queues correctly. Our tech department is hard at work correcting the issue.

There is no need to remove and resubmit missing batches, we expect every batch (and image/footage clip) to be available again very soon.

We apologize for this temporary inconvenience. Please feel free to contact us again if you feel the issue has not been resolved within the next few days.

Thank you for your patience and understanding.

Sincerely,
Anthony Correia
Director, Content Operations
Shutterstock | Bigstock

http://submit.shutterstock.com/forum/viewtopic.php?t=119704

RT · « **Reply #25 on:** February 23, 2012, 10:09 »

^ Thanks for the update, shame it still isn't working - quotes like "very soon" "hard at work" & "next few days" doesn't really install a sense of confidence in me but maybe I'm tarnished from those kind of empty promises that their biggest competitor always makes!

Jo Ann Snover · « **Reply #26 on:** February 23, 2012, 11:18 »

This morning my missing images showed up - it took them three days to fix this. I agree that those sorts of smooth vague phrases aren't the best for making me feel confident, especially as this has apparently happened before.

CD123 · « **Reply #27 on:** February 23, 2012, 12:22 »

Happy to say mine is also back since early this morning.

RacePhoto · « **Reply #28 on:** February 23, 2012, 16:41 »

Quote from: CD123 on February 23, 2012, 12:22

Happy to say mine is also back since early this morning.

Me too. Must have done some indexing overnight. New images are now showing and also new image is first in my keyword test for my own images. #1 in the Popular and New, search and it has no sales, just got placed today. I guess SS still has a short "Honeymoon".

I'm sure this is not helpful to most people, but I use the Browser Plugin Upload and have never had a missed upload.

The rest of the so called fixed bugs, have never been fixed and continue after what seems years now. Just getting worse.

Sales on the other hand, make up for any temporary delays, which might as well be considered part of the program. I now accept that sometimes new uploads will get reviewed and disappear for a few days, before finally going active.

I'm forced to go back to something I wrote back when I started and people were complaining of slow reviews. I took the picture yesterday, it never existed before, it was never for sale. The buyers haven't been sitting on the edge of their chairs waiting for my newest upload.

1) 1837 - Daguerr'es first dauerroetype, the first image that was fixed and did not fade and needed under 30 minutes of light exposure.
2) 1871 - Richard Leach Maddox invented the gelatin dry plate silver bromide process - negatives no longer had to be developed immediately.
3) 1888 - Eastman patents Kodak roll-film camera.
4) 1914 - First 35 mm still camera developed.
5) 1978 - Sasson and Lloyd were issued United States Patent 4,131,919 for their digital camera.
6) 2000 - Micropayment Agencies started on the Internet
7) 2012 - 175 years later I take a photo and can't wait a few days for someone to finish processing it?

Has everything and everyone become so impatient, and self important, that we can't wait. What do a couple more days matter?

The bugs on the other hand are an indication that there's something seriously flawed and wrong with Microstock. Agencies can't control their own websites, some have so much fraud that it's become a standard issue of their business. Some have searches that don't work anymore. Some can't even move files within their own business, after a year! What's wrong at SS, lost uploads, lost accepted files, is minor compared to the bigger picture.

RT · « **Reply #29 on:** February 23, 2012, 17:58 »

Glad to hear than one of the Shutterstock bugs appears to have been fixed but I've uploaded 10 images today, all went through FTP but only 5 have made it into my 'clips and images to be submitted' folder on the site, and still no sign of the batch that I originally posted about.

leaf · « **Reply #30 on:** February 25, 2012, 15:36 »

Quote from: RT on February 23, 2012, 17:58

Glad to hear than one of the Shutterstock bugs appears to have been fixed but I've uploaded 10 images today, all went through FTP but only 5 have made it into my 'clips and images to be submitted' folder on the site, and still no sign of the batch that I originally posted about.

Yeah, I had that problem too. Uploaded 25 images, only 5 made it to the cue.

I did have a batch that disappeared from the review cue show up again after over a week though.

leaf · « **Reply #31 on:** March 02, 2012, 07:14 »

.. still having problems here.

I had all my images that disappeared show up again, then uploaded another 25 but only 1 showed up to be submitted.

gbalex · « **Reply #32 on:** March 02, 2012, 14:09 »

SS puts different sets of data like images, thumbnails and the keywords associated with the images in our ports on different servers. These latency bugs which continually reappear without resolution, could be caused by data set servers that are out of sync across the SS network.

RacePhoto · « **Reply #33 on:** March 02, 2012, 19:12 »

Quote from: gbalex on March 02, 2012, 14:09

SS puts different sets of data like images, thumbnails and the keywords associated with the images in our ports on different servers. These latency bugs which continually reappear without resolution, could be caused by data set servers that are out of sync across the SS network.

Ding - give that man a prize.

There were smaller errors in the past and they seem to be getting larger. At 18 Million files, video, servers around the world, it's not easy.

Tabimura · « **Reply #34 on:** March 07, 2012, 03:28 »

The problems continues. I suspect it has to do with Shutterstock's version of Edstock, this and this and who knows how many others.

RacePhoto · « **Reply #35 on:** March 08, 2012, 01:43 »

Quote from: Tabimura on March 07, 2012, 03:28

The problems continues. I suspect it has to do with Shutterstock's version of Edstock, this and this and who knows how many others.

Funny, for the first time since the middle of last year, I uploaded some images, they got approved and they didn't disappear after two or three days. Not only that, some of them are getting sales, so I know they are showing in the searches.

I hate to be jumping to any conclusions, but what if they actually fixed it this time.

Give it a few weeks and lets see. I'm still a skeptic but at least hopeful that it's not an impossible computer problem.

gbalex · « **Reply #36 on:** March 08, 2012, 15:22 »

Quote from: RacePhoto on February 23, 2012, 16:41

Quote from: CD123 on February 23, 2012, 12:22
Happy to say mine is also back since early this morning.

Me too. Must have done some indexing overnight. New images are now showing and also new image is first in my keyword test for my own images. #1 in the Popular and New, search and it has no sales, just got placed today. I guess SS still has a short "Honeymoon".

So you are telling us that your image was positioned in the number 1 spot on the most popular page and it has never had a sale? Are you saying that it is postioned number 1 in your port or on the site as a whole.

Quite frankly I find that alarming. I have been experiencing the opposite, the batches that have gone missing and then re appeared are burried many pages back in the searches. So far back in fact that most of the time I give up looking for them in New, Relevant and Random. I have never found an image that has no sales positioned on the front page of the most popular search.

RacePhoto · « **Reply #37 on:** March 08, 2012, 16:19 »

Quote from: gbalex on March 08, 2012, 15:22

Quote from: RacePhoto on February 23, 2012, 16:41
Quote from: CD123 on February 23, 2012, 12:22
Happy to say mine is also back since early this morning.

Me too. Must have done some indexing overnight. New images are now showing and also new image is first in my keyword test for my own images. #1 in the Popular and New, search and it has no sales, just got placed today. I guess SS still has a short "Honeymoon".

So you are telling us that your image was positioned in the number 1 spot on the most popular page and it has never had a sale? Are you saying that it is postioned number 1 in your port or on the site as a whole.

Quite frankly I find that alarming. I have been experiencing the opposite, the batches that have gone missing and then re appeared are burried many pages back in the searches. So far back in fact that most of the time I give up looking for them in New, Relevant and Random. I have never found an image that has no sales positioned on the front page of the most popular search.

Yes, it's an amusing and ever changing mystery.

Yes on the keyword search, entire site, for a particular word... my newest image is #1, now has 3 sales. (this isn't like some firestorm of sales...) My oldest of the same keyword has over 100 sales and is #10, behind some of my other images that were uploaded in between the two. New and Popular give the same results, Relevant is different, where four of the top five are mine and my best selling of that keyword is still 10th.

Random pretty much scrambles and shows them in reverse order. Best selling moves to third and someone elses image moves to first.

No I'm not concerned, watching or fearful. It's just the way it goes. Also and important, this is all for a keyword that only produces one page of results. I intentionally added that word to five of my images.

There's a reason why I watch it, trying to find something with a single page. Less complicated than something with many pages where I'd have to memorize them all or take notes. One page is easy to see what's going on. It's also possibly an invalid test. I don't know how, but since best seller is in the first row and newest with 3 sales in 9 days is first. I'd say, that's a nice kind of boost?

Maybe they repaired the old system? Maybe it's just me? Maybe I'm lucky and this one image is a fluke. I don't have a deep meaning or insights.

Just that, it is what it is.

Using more common words, two of them, my second seller, which is also new this year, is about #40, the best seller is #96 on the first page. Next one is #180 and 4th is end of page three of 20 (100 per page, 1900 results) 1 on page 11, which has maybe two sales in four months, a dog of an image anyway. Never found the newest one in "Popular" hopefully it's there somewhere and I just didn't see it.

Search for "new" same two words, new image is # 31 of the 1900. "Relevant" best selling is #10

This one has NOT gone missing (yet?

) the middle four have. I'm not sure about the one that sells best, it's been around a couple of years, might have missed the random appearance, disappearing, ghosts and phantom images.

Fair enough for me? People are seeing and buying the new image. It's listed on line three of new, in a 20 page search...

Now what's alarming? You don't appear to explain your alarm, fear, concerns or what you are watchful of. I honestly don't get it. Can you explain what's behind these expressions you use for SS?

dreamstock · « **Reply #38 on:** March 26, 2012, 00:36 »

looks like SS is having the bugs again, my recent approved images just not showing in my portfolio after 24 hours. anyone else the same?

MicrostockExp · « **Reply #39 on:** March 26, 2012, 03:54 »

Still some problems, all uploaded images do not show up on the page...

djpadavona · « **Reply #40 on:** April 11, 2012, 20:07 »

Quote from: jsnover on February 20, 2012, 16:12

So I had some images approved, after a wait, over the weekend. This morning, one of them sold, but now those images have disappeared from my active image list, count and gallery. I guess they'll show up again..

Noticed the same thing happened to my uploads from the last 1-2 weeks. I lost several images to this bug.

Here's what troubles me. The new images were having daily sales, and then boom, they are no longer part of my portfolio. If I search for them, I can find them in SS. And yes, I do see my name in the copyright. But that is just the EXIF data showing up, correct? So potentially these images could be selling without me being credited, because SS no longer considers them part of my portfolio.

I sent an email to support about it but I don't suppose much will come of it. I'm tempted to simply upload them again, and if I end up with doubles, well that was their fault not mine.

luissantos84 · « **Reply #41 on:** April 11, 2012, 20:23 »

really don´t want to compare to IS bugs but this one is "online" for what? 1 year??

djpadavona · « **Reply #42 on:** April 11, 2012, 20:50 »

True on the comparison. But this one is a biggie. Why upload if your files randomly disappear after they start selling? And the million dollar question is...are they still selling without you being credited? If they are still well placed in search but aren't showing up on your uploads page, that is pretty troubling. Nothing like 0% commissions to get you motivated.

gbalex · « **Reply #43 on:** April 11, 2012, 21:26 »

Quote from: luissantos84 on April 11, 2012, 20:23

really don´t want to compare to IS bugs but this one is "online" for what? 1 year??

Try 2006, granted the bug did not show up so often back then.

gemmy12 · « **Reply #44 on:** April 11, 2012, 23:25 »

it has been really a standard feature in SS now. Not only newly accepted files go missing frequently but also the old ones from the port. Even support teams are probably in long leave. No reply from them at all.

kapreski · « **Reply #45 on:** April 12, 2012, 02:51 »

Same here, I have been missing 9 approved images since a week they showed up after approval for a day or two, got few sales then they disappeared

Honestly I don't think this is a bug anymore, it's been there for almost a year now may be more, it's targeting "Mainly" old contributors who earn 0.3+/D it's more money in SS pocket, so Why in the world would they fix that!

ruxpriencdiam · « **Reply #46 on:** April 12, 2012, 07:27 »

Quote

Quote from: moderator
Dear Contributors:

As you probably noticed, we continue to experience issues with some old and new images not appearing properly in your portfolios at this time. Our tech department is working hard to correct the issue(s) and we expect the images to be back soon.

Every "missing" image can be searched by ID number and a large number of "missing" images can also be searched by keywords. There is no need to report the missing images to us. Do know that we are very sorry for the inconvenience and appreciate your patience as we work to resolve this issue.

Sincerely,
Anthony Correia
Director, Content operations
Shutterstock|Bigstock

Posted yesterday for those who dont read the forum every once in awhile!

It only takes a few minutes to scan all of the forums and catch up on things!

gbalex · « **Reply #47 on:** April 12, 2012, 09:45 »

What a load of bollocks, mate. How long do they expect that they can serve us this empty offensive tripe?

wut · « **Reply #48 on:** April 12, 2012, 10:58 »

Most of the photos that disappeared from my port are now at least visible in the darkroom (so I can at least check the stats) .

PinnacleAnimates · « **Reply #49 on:** April 12, 2012, 12:36 »

catch the entire forum topic here:
http://submit.shutterstock.com/forum/viewtopic.php?t=122225

tab62 · « **Reply #50 on:** April 12, 2012, 16:00 »

appears to be fixed now...

rimglow · « **Reply #51 on:** April 12, 2012, 16:24 »

Wow! I just got a single download that paid $90.60. That's a record for me.

tab62 · « **Reply #52 on:** April 12, 2012, 16:52 »

wow! Was that from SS? Great Job!

Perry · « **Reply #53 on:** April 12, 2012, 17:10 »

I just had some images rejected without any explanation... only some strange link to some http://admin.shutterstock.com/........ adress (link doesn't work). Has anyone of you gotten these?

cascoly · « **Reply #54 on:** April 12, 2012, 17:16 »

Quote from: gbalex on April 12, 2012, 09:45

What a load of bollocks, mate. How long do they expect that they can serve us this empty offensive tripe?

yet another reason why reading the SS or any other agency forums is usually waste of time. if it's important enough it will show up here

i've been hit by the vanishing images feature several time - i thought maybe they'fd been raptured

the missing images never show up in the accepted/rejected logs, but they always come home eventually. had 8 images return today

wut · « **Reply #55 on:** April 12, 2012, 17:24 »

Quote from: tab62 on April 12, 2012, 16:00

appears to be fixed now...

+1

But I wonder how much higher in search would some of my images be, hadn't this happened

wut · « **Reply #56 on:** April 12, 2012, 17:25 »

Quote from: rimglow on April 12, 2012, 16:24

Wow! I just got a single download that paid $90.60. That's a record for me.

Must have been one of those touchy subjects EL (I can't remember how it's actually called)

gbalex · « **Reply #57 on:** April 13, 2012, 12:25 »

Quote from: cascoly on April 12, 2012, 17:16

Quote from: gbalex on April 12, 2012, 09:45
What a load of bollocks, mate. How long do they expect that they can serve us this empty offensive tripe?

yet another reason why reading the SS or any other agency forums is usually waste of time. if it's important enough it will show up here

i've been hit by the vanishing images feature several time - i thought maybe they'fd been raptured

the missing images never show up in the accepted/rejected logs, but they always come home eventually. had 8 images return today

I have been hit with this bug since 2006 and it has happened so many times I have lost track of the number. If the bug did not impact sales I would not worry about it. However it does, especially for the batches that are gone a long while or miss having their keywords indexed entirely. This last batch was gone 15 days and has long since been buried under thousands of newer uploads. It is buried so far back in the newest page I will not even bother looking for it.

This happens so often to my my new uploads that I have concluded that it does not matter if I email support and post in the bug threads or do nothing at all. They all show up back in my port the next time SS indexes the servers that the various data for those missing images is stored on.

I have noticed that the server that holds the keyword information is sometimes not indexed at all and sometimes it is indexed much later than the thumbnail and main image data.

The problem is not fixed if it occurs again and again over a span of years, therefore based on SS's track record I would say that it is no feat of programming effort or skill to just wait 15 days for the servers to index. It is a poor show all around; very unprofessional and disrespectful to the folks who make it possible for SS and it's employees to make a great living.

fotorob · « **Reply #58 on:** April 16, 2012, 12:00 »

Quote from: rimglow on April 12, 2012, 16:24

Wow! I just got a single download that paid $90.60. That's a record for me.

Wow, that IS impressive. Congratulations. Was that one of these new "Single Downloads"?

Microstock Posts · « **Reply #59 on:** April 16, 2012, 12:17 »

Quote from: fotorob on April 16, 2012, 12:00

Quote from: rimglow on April 12, 2012, 16:24
Wow! I just got a single download that paid $90.60. That's a record for me.

Wow, that IS impressive. Congratulations. Was that one of these new "Single Downloads"?

"Sensitive uses" license maybe?

luissantos84 · « **Reply #60 on:** April 16, 2012, 13:27 »

Quote from: Microstock Posts on April 16, 2012, 12:17

Quote from: fotorob on April 16, 2012, 12:00
Quote from: rimglow on April 12, 2012, 16:24
Wow! I just got a single download that paid $90.60. That's a record for me.

Wow, that IS impressive. Congratulations. Was that one of these new "Single Downloads"?

"Sensitive uses" license maybe?

must be, you are right

dreamstock · « **Reply #61 on:** May 10, 2012, 22:38 »

my recent uploads again disappeared after 1 day online. anyone else?

pancaketom · « **Reply #62 on:** May 11, 2012, 00:14 »

mine disappeared too, after 1 day also.

jm · « **Reply #63 on:** May 11, 2012, 00:42 »

It's neverending story. It seems that this time missing images are not searchable.

PinnacleAnimates · « **Reply #64 on:** May 11, 2012, 00:56 »

same happened here too.. sometimes they are visible and sometimes not.
now they are not visible...

jm · « **Reply #65 on:** May 11, 2012, 00:59 »

http://www.shutterstock.com/buzz/improved-search-system?rid=212929&ref=212929

Anita Potter · « **Reply #66 on:** May 11, 2012, 02:02 »

It's going to take WEEKS to fix it? And if they DO fix it will it stay fixed and not happen again?

I had 5 approved and automatically disappeared they came back then a glitch tonight sent all but 1 away again from the search. Totally FRUSTRATING! Especially since I hadn't uploaded anything until this week and I have 6 ready to go.

gbalex · « **Reply #67 on:** May 11, 2012, 09:29 »

Quote from: jm on May 11, 2012, 00:59

http://www.shutterstock.com/buzz/improved-search-system?rid=212929&ref=212929

Time will tell how this new search will affect our bottom line, in the mean time six of my latest batches are missing AGAIN

Re: "The order of images in search results may change. (However, the fundamental principles powering the New, Most Popular and Relevant sort orders are not changing.)"

I can't help but worry that best match disease is now in place to put a fork in it

Karimala · « **Reply #68 on:** May 11, 2012, 10:40 »

At least we now know the reason behind the disappearing images and weren't left guessing about what's going on or told to contact customer service.

My one image that went missing last night is back again, so at least the problem doesn't appear to be long-lasting. It sold twice before disappearing, too.

RT · « **Reply #69 on:** May 11, 2012, 10:45 »

Quote from: gbalex on May 11, 2012, 09:29

Time will tell how this new search will affect our bottom line, in the mean time six of my latest batches are missing AGAIN

Two of my latest uploads have disappeared over night.......again. I wonder if there's as many bugs on the buyers side of things.

gbalex · « **Reply #70 on:** May 11, 2012, 11:07 »

Quote from: RT on May 11, 2012, 10:45

Quote from: gbalex on May 11, 2012, 09:29
Time will tell how this new search will affect our bottom line, in the mean time six of my latest batches are missing AGAIN

Two of my latest uploads have disappeared over night.......again. I wonder if there's as many bugs on the buyers side of things.

This happens almost every time I submit, some batches gone for 15 days. And yes there are bugs on the buyer side, but not as many as we endure. The last batches are still missing today.

jcpjr · « **Reply #71 on:** May 11, 2012, 15:14 »

Mine are back...strange

Mantis · « **Reply #72 on:** May 11, 2012, 15:30 »

Well, all your concerns will be fixed soon

http://www.shutterstock.com/buzz/improved-search-system?rid=212929&ref=212929

Sedge · « **Reply #73 on:** May 11, 2012, 15:32 »

After uploading a new file, is anyone getting this type of message "file not accepted by our system, please upload again, file may be corrupted." This has happened to me 3 times with the same file, which I know is fine (no problems uploading it elsewhere). I use the http uploader (I only submit a few images at a time). Very frustrating.

gostwyck · « **Reply #74 on:** May 11, 2012, 15:39 »

Yes. I think I've had it happen 3x, twice with the same file, out of about 20 uploads in the last 48 hours or so. It is irritating and time-consuming.

pancaketom · « **Reply #75 on:** May 11, 2012, 16:23 »

Quote from: Sedge on May 11, 2012, 15:32

After uploading a new file, is anyone getting this type of message "file not accepted by our system, please upload again, file may be corrupted." This has happened to me 3 times with the same file, which I know is fine (no problems uploading it elsewhere). I use the http uploader (I only submit a few images at a time). Very frustrating.

Yes that happened to me 4X (with 3 different files) luckily I noticed it since it happened after the entire upload process was over.

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