MicrostockGroup

Agency Based Discussion => iStockPhoto.com => Topic started by: epixx on December 29, 2016, 18:14

Title: Amounts disappeared from Stats Page
Post by: epixx on December 29, 2016, 18:14
Suddenly I can only see the number of photos sold, not the amounts, on my stats page at iStock, for the current as well as previous months. The account balance has also disappeared from the line at the bottom of the browser window. I can see it on the Financials Page though.

Anybody else had this happen?
Title: Re: Amounts disappeared from Stats Page
Post by: John W. on December 29, 2016, 18:17
Me too.
Title: Re: Amounts disappeared from Stats Page
Post by: ShadySue on December 29, 2016, 18:37
I'm pretty sure that was due to happen. I think we're only to get our stats once a month. Gloriously demotivating, but my motivation for uploading has been gone for months anyway.
They just haven't a scooby.
Title: Re: Amounts disappeared from Stats Page
Post by: Mantis on December 29, 2016, 18:43
It was moved up below total earned.
Title: Re: Amounts disappeared from Stats Page
Post by: ShadySue on December 29, 2016, 18:55
It was moved up below total earned.
Oh, on the Financials tab. Thanks.
I liked it in the black bar at the bottom, and got fed up enough that the black bar doesn't always show!
Still, it's not like the old days when there were constant dls.

In general (and I'm not talking only about iStock), do people like to see sales coming in in real time, and find it motivating? Maybe that was only me.  :-[

Added: there's a thread over on their forum which has a link where you can see your royalties charts.
Title: Re: Amounts disappeared from Stats Page
Post by: YadaYadaYada on December 29, 2016, 19:09
It was moved up below total earned.
Oh, on the Financials tab. Thanks.
I liked it in the black bar at the bottom, and got fed up enough that the black bar doesn't always show!
Still, it's not like the old days when there were constant dls.

In general (and I'm not talking only about iStock), do people like to see sales coming in in real time, and find it motivating? Maybe that was only me.  :-[

Not only you I think I check almost every day. Disappointing is no new download reported anything for a week since 23rd. Last sub was longer.

I was waiting until Jan. 1st to download CSV for 2016 and be done with that collection from when we got reporting, which is now going to disappear.

Total Earned black bar, what are you talking about? Oh just disappeared, no more monthly earnings number. Total earnings jumped up over $10 from what it was minutes ago. Looking at stats, no total, just December, 2016: 142 downloads

I hope this is just temporary changes.
Title: Re: Amounts disappeared from Stats Page
Post by: epixx on December 29, 2016, 20:03
And there's more:
When I go to My Uploads and click on the Royalties link to see the sales history and sales amounts for each photo, it goes directly to the iStock front page. It's like they try to hide financial information from us, like they've done for subscription sales for a long time already.

This information is essential, partly for motivation like others have mentioned, but also because I want to see how each of my photos are performing. Also, I've made daily statistics since I started this more than 10 years ago. iStock has always made that task a bit difficult. Now it's becoming impossible.

I stopped uploading to them a couple of months ago when I had my first $0.02 sales. Now it's time to consider the next step, which would be deleting my portfolio. I've never gone that far before, since I've always hoped for things to turn around (like they did with Fotolia), but with the current policies at iStock, I'd rather have customers not find what they're looking for at iStock, forcing them to go elsewhere. iStock is moving in the opposite direction of all the good microstock agencies, and sales are dropping. It doesn't make sense.
Title: Re: Amounts disappeared from Stats Page
Post by: Zalee on December 29, 2016, 20:12
It was moved up below total earned.

Added: there's a thread over on their forum which has a link where you can see your royalties charts.

I can't find it ShadySue, could you tell me the name of the thread I would find it in please? (Is that allowed?)
It just seems that iStock wants to keep all information secret and tell us nothing.
Title: Re: Amounts disappeared from Stats Page
Post by: epixx on December 29, 2016, 20:21
It was moved up below total earned.

Added: there's a thread over on their forum which has a link where you can see your royalties charts.

I can't find it ShadySue, could you tell me the name of the thread I would find it in please? (Is that allowed?)
It just seems that iStock wants to keep all information secret and tell us nothing.

Do they still have a forum? They've apparently killed the old one, and I haven't been able to find the new one.
Title: Re: Amounts disappeared from Stats Page
Post by: Zalee on December 29, 2016, 20:29
It was moved up below total earned.

Added: there's a thread over on their forum which has a link where you can see your royalties charts.

I can't find it ShadySue, could you tell me the name of the thread I would find it in please? (Is that allowed?)
It just seems that iStock wants to keep all information secret and tell us nothing.

Do they still have a forum? They've apparently killed the old one, and I haven't been able to find the new one.

Yes, contributors.gettyimages.com
Title: Re: Amounts disappeared from Stats Page
Post by: Zalee on December 29, 2016, 20:34
add /forum/ onto that... sorry.
Title: Re: Amounts disappeared from Stats Page
Post by: zsooofija on December 30, 2016, 04:12
I found the forum, but couldn't find the thread that contains info about where can I check my earnings.
Sorry, I don't get it, what is the big secret? Why people who have this link can not just post it here?
Title: Re: Amounts disappeared from Stats Page
Post by: YadaYadaYada on December 30, 2016, 04:55
I found the forum, but couldn't find the thread that contains info about where can I check my earnings.
Sorry, I don't get it, what is the big secret? Why people who have this link can not just post it here?

Thank you, some people seem to like to post how it's over there but send us chasing years of old threads or subjects that are not what we want. I'm making a guess that this is it. Says nothing new will be reported on the old system.

https://contributors.gettyimages.com/forum/default.aspx?g=posts&m=63865#post63865
Title: Re: Amounts disappeared from Stats Page
Post by: ShadySue on December 30, 2016, 05:49
I found the forum, but couldn't find the thread that contains info about where can I check my earnings.
Sorry, I don't get it, what is the big secret? Why people who have this link can not just post it here?

Thank you, some people seem to like to post how it's over there but send us chasing years of old threads or subjects that are not what we want. I'm making a guess that this is it. Says nothing new will be reported on the old system.

https://contributors.gettyimages.com/forum/default.aspx?g=posts&m=63865#post63865

You will remember we had to sign not to quote posts on the new forum and I'm presuming that also means not sharing links.

That said, there are so few posts over there that finding "Missing my contributor account balance" as a new thread in the Help and Support forum is hardly rocket science - after all, I found it! I can't understand why you would search through "years of old threads" (the new forum isn't that old!) to find info about an issue which only happened yesterday.

To stop anyone posting, if you're not signed into the forum, you can't access the threads. If you're an active contributor there, you should have got info about signing in at the time of the forum change. If not, you'll need to contact their support. There was a specific support address for this, but presumably opening a ticket would eventually get you the info you need.
Title: Re: Amounts disappeared from Stats Page
Post by: epixx on December 30, 2016, 05:57
To stop anyone posting, if you're not signed into the forum, you can't access the threads. If you're an active contributor there, you should have got info about signing in at the time of the forum change. If not, you'll need to contact their support. There was a specific support address for this, but presumably opening a ticket would eventually get you the info you need.

Another typical iStock feature. Instead of just signing in with my user name at iStock, there's some mystery routine that I have to figure out by browsing through old emails. Makes me wondering why I've been supporting that bunch for so long.
Title: Re: Amounts disappeared from Stats Page
Post by: zsooofija on December 30, 2016, 06:07

You will remember we had to sign not to quote posts on the new forum and I'm presuming that also means not sharing links.

http://www.microstockgroup.com/Smileys/default/cheesy.gif (http://www.microstockgroup.com/Smileys/default/cheesy.gif)

I was asking for a link to see my earnings, not a something that is in the forums (which I know is forbidden to post). Thank you anyways.

Why everything so complicated at istock, beats me. Sometimes I feel like in a maze when navigating that site  :D
Title: Re: Amounts disappeared from Stats Page
Post by: zsooofija on December 30, 2016, 06:08
I found the forum, but couldn't find the thread that contains info about where can I check my earnings.
Sorry, I don't get it, what is the big secret? Why people who have this link can not just post it here?

Thank you, some people seem to like to post how it's over there but send us chasing years of old threads or subjects that are not what we want. I'm making a guess that this is it. Says nothing new will be reported on the old system.

https://contributors.gettyimages.com/forum/default.aspx?g=posts&m=63865#post63865

Thank you, that's it, yay!
Title: Re: Amounts disappeared from Stats Page
Post by: PureArt on December 30, 2016, 08:02
Guys, I've read this thread from the start to the end, but I still do not understand how/where to see the monthly earnings at iStock.

At the 'Financials' tab I see: 'Total Earnings:' and 'Account Balance:'.

Account Balance = December earnings + unpaid November earnings (partner program)

But where are the total earnings for November?

'Payout Report' shows US and non-US sales, but again without monthly earnings breakdown.

Please do not resend that link to contributors.gettyimages.com, I can not log in to that forum anyway.
Title: Re: Amounts disappeared from Stats Page
Post by: Chichikov on December 30, 2016, 09:16
It was moved up below total earned.


This shows the account balance, but where are the month earnings?

Edit: I answer to myself
http://www.istockphoto.com/user_stats.php?id=000000&Offset=-1&DownloadsGraphFileType (http://www.istockphoto.com/user_stats.php?id=000000&Offset=-1&DownloadsGraphFileType)
Title: Re: Amounts disappeared from Stats Page
Post by: worriedistocker on December 30, 2016, 10:28
This is very frustrating. It's becoming increasingly difficult to find even the most basic info about my earnings.

I sure hope the promised "improvements" next year make things more transparent...
Title: Re: Amounts disappeared from Stats Page
Post by: JetCityImage on December 30, 2016, 11:07
How do you link your iS account with a/your Getty account? For the life of me, I can't log into Getty...
Title: Re: Amounts disappeared from Stats Page
Post by: YadaYadaYada on December 30, 2016, 11:25
This is very frustrating. It's becoming increasingly difficult to find even the most basic info about my earnings.

I sure hope the promised "improvements" next year make things more transparent...

The forum mods don't know either. They just say things like we hope that ESP will solve this. I think what they mean is we need ESP to figure out what Getty will be doing next?  :)

I can see my monthly total, that's always been my landing page for stats. Total used to be on the bottom bar. What I can't see is why the total went up $10 yesterday? I think I know the answer. All reporting has been stopped, until the new system at Getty is in place. We won't ever be able to see anything on IS in the future.

If you want your old stats for past years, download your CSV files before the IS connection is broken and gone. It's going to all disappear someday. I won't use the word soon. Seems to be something like February?

What a farce. What do we do for the next month or two while Getty takes over? Will we get any daily reports or individual file data?

I found the forum, but couldn't find the thread that contains info about where can I check my earnings.
Sorry, I don't get it, what is the big secret? Why people who have this link can not just post it here?

Thank you, some people seem to like to post how it's over there but send us chasing years of old threads or subjects that are not what we want. I'm making a guess that this is it. Says nothing new will be reported on the old system.

https://contributors.gettyimages.com/forum/default.aspx?g=posts&m=63865#post63865

You will remember we had to sign not to quote posts on the new forum and I'm presuming that also means not sharing links.


That's not what it says and you know it. Forum TOS said not to quote, it doesn't say not to link. I don't know how somebody gets that extreme to say it's the same thing. You say we can't read without being logged in, the link is only for people who can log in. Only approved IS Getty members can read it, no violation.

Just trying to be helpful instead of saying, it's on the forum go hunt through a mess of messages. If you would open your eyes, the reason people say they can't find it, is sometimes we can't. A simple link isn't too much to ask, is it?

https://contributors.gettyimages.com/forum/default.aspx?g=posts&m=63865#post63865
Title: Re: Amounts disappeared from Stats Page
Post by: heywoody on December 30, 2016, 12:02
balance on stats page - gone
amounts on stats page - gone
option to view monthly - gone
subs sales data - gone-
detailed image earnings - gone

sales reporting was always *, especially since PP/Subs produced most of the cash but at least the info was there somewhere...
Title: Re: Amounts disappeared from Stats Page
Post by: PixelBytes on December 30, 2016, 13:03

You will remember we had to sign not to quote posts on the new forum and I'm presuming that also means not sharing links.

[url]http://www.microstockgroup.com/Smileys/default/cheesy.gif[/url] ([url]http://www.microstockgroup.com/Smileys/default/cheesy.gif[/url])

I was asking for a link to see my earnings, not a something that is in the forums (which I know is forbidden to post). Thank you anyways.

Why everything so complicated at istock, beats me. Sometimes I feel like in a maze when navigating that site  :D


It is easy to understand why they make it so hard to see how they are ripping you off.  They don't want you to know!
Title: Re: Amounts disappeared from Stats Page
Post by: YadaYadaYada on December 30, 2016, 13:59

You will remember we had to sign not to quote posts on the new forum and I'm presuming that also means not sharing links.

[url]http://www.microstockgroup.com/Smileys/default/cheesy.gif[/url] ([url]http://www.microstockgroup.com/Smileys/default/cheesy.gif[/url])

I was asking for a link to see my earnings, not a something that is in the forums (which I know is forbidden to post). Thank you anyways.

Why everything so complicated at istock, beats me. Sometimes I feel like in a maze when navigating that site  :D


It is easy to understand why they make it so hard to see how they are ripping you off.  They don't want you to know!


Am I going crazy? One month data blackout for all the details that heywoody has listed.  >:(

balance on stats page - gone
amounts on stats page - gone
option to view monthly - gone
subs sales data - gone-
detailed image earnings - gone

sales reporting was always *, especially since PP/Subs produced most of the cash but at least the info was there somewhere...


Many of these just link back to the main page now. Forum Mod says maybe Feb. 1st? Does this mean we'll see nothing except maybe a total with no details for a month?

Beginning to think maybe the people who closed and left were not jumping the gun and they got out of town, while the getting was good! I really want to be positive about this, but Getty makes it harder and harder every time we get some new exciting news about how things will be improved.

A month?
Title: Re: Amounts disappeared from Stats Page
Post by: ShadySue on December 30, 2016, 14:08
We did get plenty of advance warning about the broad strokes of this, if not the exact detail. The sales info is moving off the iS site, but allegedly will be better, if later. Hmm.
Title: Re: Amounts disappeared from Stats Page
Post by: worriedistocker on December 30, 2016, 14:40

The sales info is moving off the iS site, but allegedly will be better, if later. Hmm.

First the forums, now the stats. Do you think they'll eventually just phase out the istock site altogether and just roll it all into Getty?
Title: Re: Amounts disappeared from Stats Page
Post by: ShadySue on December 30, 2016, 15:08

The sales info is moving off the iS site, but allegedly will be better, if later. Hmm.

First the forums, now the stats. Do you think they'll eventually just phase out the istock site altogether and just roll it all into Getty?
The stats are going onto extra-sensory perception, apparently.  ;)

I've long stopped trying to second guess them. It's always been worse than I imagined so far, and I see no reason to assume that will change.
Title: Re: Amounts disappeared from Stats Page
Post by: Cider Apple on December 30, 2016, 15:36
I always use this to view all my sales... far easier than anything else.
just login to istock and use the following link:
http://www.istockphoto.com/user_stats.php?id (http://www.istockphoto.com/user_stats.php?id)

Title: Re: Amounts disappeared from Stats Page
Post by: suwanneeredhead on December 30, 2016, 16:47
I always use this to view all my sales... far easier than anything else.
just login to istock and use the following link:
[url]http://www.istockphoto.com/user_stats.php?id[/url] ([url]http://www.istockphoto.com/user_stats.php?id[/url])

Right, but that does not show the outstanding balance. I have been over the "threshold" for payout for MONTHS and they have not paid me, and now I cannot even see the number. I think I'll start deleting my port, this is insane.
Title: Re: Amounts disappeared from Stats Page
Post by: Cider Apple on December 30, 2016, 17:23
The outstanding balance is the account balance on the financials tab. Strange that you've not been paid, have you checked the payment information tab or did you ever go through the tax interview?
Title: Re: Amounts disappeared from Stats Page
Post by: Freedom on December 30, 2016, 17:28
Actually, I have always been paid a little more than the balance in the past few months. The stats really do not reflect what one has sold. Getty is a very confusing place, I must say.
Title: Re: Amounts disappeared from Stats Page
Post by: kwest on December 30, 2016, 17:54
This is an absolute disgrace and puts my entire financial and stats keeping operation up the creek. I have never seen anything run so poorly as iStock over the years.
Title: Re: Amounts disappeared from Stats Page
Post by: epixx on December 30, 2016, 18:57
I always use this to view all my sales... far easier than anything else.
just login to istock and use the following link:
[url]http://www.istockphoto.com/user_stats.php?id[/url] ([url]http://www.istockphoto.com/user_stats.php?id[/url])


This is the second time that page is linked to, and that is all fine, but:

- How do I find it as a link on the iStock page?
- These exact statistics were available on the "Stat" page when I clicked on my user name, top right on their page. Why on earth would they remove it from there while keeping it somewhere else? (Rhetoric question, like most questions about iStock, since they don't have an answer anyway.)
Title: Re: Amounts disappeared from Stats Page
Post by: ShadySue on December 30, 2016, 19:07
I always use this to view all my sales... far easier than anything else.
just login to istock and use the following link:
[url]http://www.istockphoto.com/user_stats.php?id[/url] ([url]http://www.istockphoto.com/user_stats.php?id[/url])


This is the second time that page is linked to, and that is all fine, but:

- How do I find it as a link on the iStock page?
- These exact statistics were available on the "Stat" page when I clicked on my user name, top right on their page. Why on earth would they remove it from there while keeping it somewhere else? (Rhetoric question, like most questions about iStock, since they don't have an answer anyway.)

It's a temporary measure until they move it over to ESP.
But honestly no-one knows this stuff here. I doubt if many people over there know: the admins don't always know what's going on and a LOT of sensible/important questions go totally unanswered.
Title: Re: Amounts disappeared from Stats Page
Post by: YadaYadaYada on December 30, 2016, 19:21

The sales info is moving off the iS site, but allegedly will be better, if later. Hmm.

First the forums, now the stats. Do you think they'll eventually just phase out the istock site altogether and just roll it all into Getty?
The stats are going onto extra-sensory perception, apparently.  ;)

I've long stopped trying to second guess them. It's always been worse than I imagined so far, and I see no reason to assume that will change.

And there we can agree 100%. CCS, ESP, RCT, ASA, Unification. They speak in acronyms and corporate symbolic double talk. Maybe in 2017 they will introduce the secret decoder book? I honestly don't know what ESP is other then psychics and perception.
Title: Re: Amounts disappeared from Stats Page
Post by: ferdinand on December 31, 2016, 12:01
probably - there will be no  sales on istock in future - so there is no need for information about amount earned
Title: Re: Amounts disappeared from Stats Page
Post by: Shelma1 on December 31, 2016, 12:57
Happy to join the folks who say "I'm glad I left!"  :)
Title: Re: Amounts disappeared from Stats Page
Post by: cathyslife on December 31, 2016, 15:18

First the forums, now the stats. Do you think they'll eventually just phase out the istock site altogether and just roll it all into Getty?


That would be my guess.
Title: Re: Amounts disappeared from Stats Page
Post by: hatman12 on December 31, 2016, 20:40
They did announce that earnings and statistics would be disappearing.  I must admit I hoped they wouldn't do it, but they have.  There is an earnings figure on the financials page, but that appears out of date.  They also haven't credited Getty earnings for November to that number.  So basically I have no idea how much I earned in December.

They claim there will be a new system operational.  However Getty has never provided real time stats to contributors - just a printed monthly statement.  I have zero expectation that they will provide anything meaningful.

I must say that I thought the worst might be behind us for iStock, but it's clear they care nothing about their suppliers.  Presumably we'll all have to wait a month to see what 'statement' they provide at the end of January, and only then will I actually be aware of exactly how much I earned in December.

How extraordinary.
Title: Re: Amounts disappeared from Stats Page
Post by: sarah2 on January 01, 2017, 03:42
Thanks suwanneeredhead and Cider Apple. Found the balance!

PS What a shambles! :(
Title: Re: Amounts disappeared from Stats Page
Post by: nazlisart on January 01, 2017, 04:17
Today all financial data were disappeared!!! I hope this is temporary but still we shouldn't HOPE about such things, we should have been notified in a clear manner well in advance...

Does iStock have a spokesman in this forum???
Title: Re: Amounts disappeared from Stats Page
Post by: BigLeague on January 01, 2017, 05:30
unbelievable, all account financial info has gone. As (for some of us) this is our main income and we have responsibilities for accounting, and tax, not to mention knowing what income we get.
If i don't get a good response back from them within a few days, IS goes on the back burner.
Title: Re: Amounts disappeared from Stats Page
Post by: Pauws99 on January 01, 2017, 05:39
unbelievable, all account financial info has gone. As (for some of us) this is our main income and we have responsibilities for accounting, and tax, not to mention knowing what income we get.
If i don't get a good response back from them within a few days, IS goes on the back burner.
Shocking really ...but I'm not surprised at all......
Title: Re: Amounts disappeared from Stats Page
Post by: Rage on January 01, 2017, 05:56
I noticed it too and am hoping it's a temporary lapse while they change their systems
Title: Re: Amounts disappeared from Stats Page
Post by: Mantis on January 01, 2017, 09:32
With a total blackout of financials, this is a real opportunity for a money grab.  Who would ever know except for them? I am certain there is a system of accountability that they see, but hiding that from contributors is so suspect that it breeds deeper mistrust. Knowing they are chin deep in debt makes it easy to draw conclusions as to why they decided to hide financial reporting and not some other feature we don't use very often.  "Trust us, we'll fix it later" has zero credibility with me.
Title: Re: Amounts disappeared from Stats Page
Post by: spaceofgrace on January 01, 2017, 09:44
People keep saying they can see their total earnings but for me there is nothing. Nada. I don't get it. Seriously thinking of leaving.
Title: Re: Amounts disappeared from Stats Page
Post by: Mantis on January 01, 2017, 09:46
People keep saying they can see their total earnings but for me there is nothing. Nada. I don't get it. Seriously thinking of leaving.

They had total earnings on the finance tab but that now is gone for me too. So I have ZERO visibility to my sales, other than the briefcase to see what images sold.
Title: Re: Amounts disappeared from Stats Page
Post by: YadaYadaYada on January 01, 2017, 10:37
People keep saying they can see their total earnings but for me there is nothing. Nada. I don't get it. Seriously thinking of leaving.

They had total earnings on the finance tab but that now is gone for me too. So I have ZERO visibility to my sales, other than the briefcase to see what images sold.

Briefcase shows nothing since Dec 23rd unless there is nothing. Financials and total are gone, I can't see anything. I downloaded the CSV and it doesn't seem to have updated anything since the 23rd. Downloaded with DM, no change.

If I'm understanding right on the IS forum, we won't get anything until Feb 1st. I hope I'm wrong, but that means data and earnings blackout for a month.

I know it won't change what I get or what sells, but I still like to know. About the only happy moment I expect is the day they go live and I get one months sales in one day.

With the new program and commissions and potential for 2c subs, I'd like to see what's going on, instead of being in the dark for a month?

I'm starting to admire the people who left last month for the piece of mind they can have knowing they aren't getting this reem job from getty.
Title: Re: Amounts disappeared from Stats Page
Post by: jjneff on January 01, 2017, 10:55
I am not uploading any new footage to Getty/iStuck anymore! I am so glad I am non-exclusive now in photo and video!!!!!!!
Title: Re: Amounts disappeared from Stats Page
Post by: Stocker2015 on January 01, 2017, 11:35
What about the earnings of december 2016? I can not see december earnings in the payouts report page.
Title: Re: Amounts disappeared from Stats Page
Post by: FlowerPower on January 01, 2017, 11:39
What about the earnings of december 2016? I can not see december earnings in the payouts report page.

Good question now that IS has decided that January doesn't exist this year. Every time I look at earnings, I see less information. When the new esp starts they are going to remove all history. This is terrible.
Title: Re: Amounts disappeared from Stats Page
Post by: worriedistocker on January 01, 2017, 18:21
I am not uploading any new footage to Getty/iStuck anymore! I am so glad I am non-exclusive now in photo and video!!!!!!!

Wow! I remember you used to be one of istock's biggest supporters on the forums!
Title: Re: Amounts disappeared from Stats Page
Post by: jjneff on January 01, 2017, 18:26
Used to be is right! I was lied too and mistreated enough to be happy to drop my exclusivity! I am now earning more and not uploading to them anymore.
Title: Re: Amounts disappeared from Stats Page
Post by: dbvirago on January 01, 2017, 19:14
Found the link to download my monthly stats in this thread, but it shouldn't be so difficult.
https://contributors.gettyimages.com/forum/default.aspx?g=posts&m=64050#post64050

FYI, steps to migrate to a new site.
1. Finish new site.
2. Test new site.
3. Release new site.
4. Remove old site.
Title: Re: Amounts disappeared from Stats Page
Post by: Rage on January 01, 2017, 22:37
Wow, iStock just keeps making crazier and crazier decisions. It's like it's taken an internal bet to screw itself ASAP.

Have to get used to the getty style once a month money i guess
Title: Re: Amounts disappeared from Stats Page
Post by: NewStocker on January 02, 2017, 03:42
You can at least still see your earnings iStock balance by logging in using DeepMeta and/or install this free app on a mobile device:

http://microstockr.com/microstockr-mobile (http://microstockr.com/microstockr-mobile)

UPDATE: Sorry, yesterday the Microstockr app was still working with showing iStock balance. It is no longer working as of today. Perhaps they will update the app soon and get it working again.

Title: Re: Amounts disappeared from Stats Page
Post by: BigLeague on January 02, 2017, 10:44
i assume you all saw the IS admin update 18 hours ago? on IS forums?
Title: Re: Amounts disappeared from Stats Page
Post by: spudgun on January 02, 2017, 11:32
Sorry. So am I misreading the situation here?
I am unable to find my current balance anywhere within iStock or Getty Images. Not under My Account, Payments, Contributor Tools or anywhere.

Am I totally missing something, or is the company which makes its fortunes off the backs of others, for some reason electing to obscure or simply stop reporting sales?

Perhaps they're so hard up they've invested everyone's earnings on some 'get rich quick' scheme and will update peoples stats accordingly?

Happy New Year to all.

Except to istock.

They can get f**ked.               
Title: Re: Amounts disappeared from Stats Page
Post by: spudgun on January 02, 2017, 11:37
i assume you all saw the IS admin update 18 hours ago? on IS forums?

Actually I didn't no.
Given that they hold my materials and make their living from it, (alongside everyone elses), it wasn't part of the deal that I had to go looking through forums, announcements and updates if and when they elect to stop telling me what my account balance is.

I might just tell them to f**k off and cessate my account. Only I won't TELL them, I'll make an admin post on my blog.
Title: Re: Amounts disappeared from Stats Page
Post by: ShadySue on January 02, 2017, 11:56
i assume you all saw the IS admin update 18 hours ago? on IS forums?

Actually I didn't no.
Given that they hold my materials and make their living from it, (alongside everyone elses), it wasn't part of the deal that I had to go looking through forums, announcements and updates if and when they elect to stop telling me what my account balance is.

I might just tell them to f**k off and cessate my account. Only I won't TELL them, I'll make an admin post on my blog.
They've also been a few emails since around August/Sept telling us all this was going to happen, though not in great detail.
Title: Re: Amounts disappeared from Stats Page
Post by: ullergod on January 05, 2017, 11:45
I'm still getting account balance and all the old stats through the "i$tock Stats" app for iPhone. Not sure if anyone else is using that app? Just a heads up for those looking to gather account balance info.

i$tock Contributor Application
By 21TORR Interactive GmbH
Title: Re: Amounts disappeared from Stats Page
Post by: thepoeticimage on January 05, 2017, 13:04
This is very frustrating. It was already nearly impossible to track where the sales were coming from and now we can't see anything.
Title: Re: Amounts disappeared from Stats Page
Post by: fritz on January 05, 2017, 15:28
If you want to check account balance just run DeepMeta! You'll see your balance on the bottom of the page :)
Title: Re: Amounts disappeared from Stats Page
Post by: polar on January 05, 2017, 15:48
I'm still getting account balance and all the old stats through the "i$tock Stats" app for iPhone. Not sure if anyone else is using that app? Just a heads up for those looking to gather account balance info.

i$tock Contributor Application
By 21TORR Interactive GmbH

Thank you! I just downloaded the app and, indeed, I can see my balance. I'm even a few pennies closer to payout than I was when iStock went dark. :-)

I still do not understand why they won't show us our balance as long as it's still located on their site -- which it must be if these third party apps can pick it up.
Title: Re: Amounts disappeared from Stats Page
Post by: ShadySue on January 05, 2017, 16:02
I still do not understand why they won't show us our balance as long as it's still located on their site -- which it must be if these third party apps can pick it up.
You're expecting a level of technical competence which possibly does not exist there.
Title: Re: Amounts disappeared from Stats Page
Post by: polar on January 05, 2017, 17:29
I still do not understand why they won't show us our balance as long as it's still located on their site -- which it must be if these third party apps can pick it up.
You're expecting a level of technical competence which possibly does not exist there.

I don't expect any level of technical or any other form of competence from them but if they had just done nothing, the balance information would still be visible. They could have waited until the other system was ready to go but I guess they don't have the competence to leave well enough alone either.
Title: Re: Amounts disappeared from Stats Page
Post by: ShadySue on January 05, 2017, 18:07
I still do not understand why they won't show us our balance as long as it's still located on their site -- which it must be if these third party apps can pick it up.
You're expecting a level of technical competence which possibly does not exist there.

I don't expect any level of technical or any other form of competence from them but if they had just done nothing, the balance information would still be visible. They could have waited until the other system was ready to go but I guess they don't have the competence to leave well enough alone either.
Yeah, but as well as technical sub-competence, they also suffer from logic bypass.
Title: Re: Amounts disappeared from Stats Page
Post by: sfe-co2 on January 05, 2017, 19:37
Hi all,

Is DeepMeta even working at all? Seems a lot of the image acceptances are not reflected in DeepMeta.....still says "Pending".

Sorry if I posted this in the wrong forum.....I'm a newbie here.

Cheers,

Victor
Title: Re: Amounts disappeared from Stats Page
Post by: Rage on January 05, 2017, 23:22
I'm still getting account balance and all the old stats through the "i$tock Stats" app for iPhone. Not sure if anyone else is using that app? Just a heads up for those looking to gather account balance info.

i$tock Contributor Application
By 21TORR Interactive GmbH
Couldn't find this for android... All the others don't seem to work anymore. Stockstats, microstocker all giving a zero. Even stock submitter has stopped updating the balance.


Once ESP gets ready even then its only once a month statements?
Title: Re: Amounts disappeared from Stats Page
Post by: FlowerPower on January 06, 2017, 04:08
Hi all,

Is DeepMeta even working at all? Seems a lot of the image acceptances are not reflected in DeepMeta.....still says "Pending".

Sorry if I posted this in the wrong forum.....I'm a newbie here.

Cheers,

Victor

No app for android that I can find. No you aren't wrong, I have pending files according to DM that were accepted days ago. Doesn't matter that they warned us, the problem is, they disconnected us a month before they activated the new system. Plain stupid. This is the way iStock operates and why people leave and why AS will pass them for our earnings, this year. Poor design planning and exicution.
Title: Re: Amounts disappeared from Stats Page
Post by: suwanneeredhead on January 06, 2017, 13:41
I'm curious how they think they can stay in business, treating us like this.  Whoever is running the place, go back to the 1700s as a plantation owner, that's where you belong.
Title: Re: Amounts disappeared from Stats Page
Post by: Canonbabe on January 06, 2017, 15:26
If you want to check account balance just run DeepMeta! You'll see your balance on the bottom of the page :)


Deep Meta now only shows the january stats. where can I find the december earnings? The total for 2016 in Deep Meta doesn't match the amount as shown on the site. It's unbelievable how a company that once was the market leader can screw up things!
Title: Re: Amounts disappeared from Stats Page
Post by: Asthebelltolls on January 06, 2017, 16:33
Interesting, isn't it? It's next to impossible now to follow personal sales yet somehow IStuck has swelled to second place in the poll results......how do you spell "manipulation"?
Title: Re: Amounts disappeared from Stats Page
Post by: polar on January 06, 2017, 16:46
I still do not understand why they won't show us our balance as long as it's still located on their site -- which it must be if these third party apps can pick it up.
You're expecting a level of technical competence which possibly does not exist there.

I don't expect any level of technical or any other form of competence from them but if they had just done nothing, the balance information would still be visible. They could have waited until the other system was ready to go but I guess they don't have the competence to leave well enough alone either.
Yeah, but as well as technical sub-competence, they also suffer from logic bypass.

I'm not sure there's a complete absence of logic here. Given our predictable reaction to their latest and greatest exciting and beneficial new plan, their tactic is in fact quite logical -- the less we know, the better.
Title: Re: Amounts disappeared from Stats Page
Post by: ShadySue on January 06, 2017, 16:48
Interesting, isn't it? It's next to impossible now to follow personal sales yet somehow IStuck has swelled to second place in the poll results......how do you spell "manipulation"?
The sales on the poll are from December, when the stats were still visible. Exclusive has dropped at least 8 points since the end of Dec.
Title: Re: Amounts disappeared from Stats Page
Post by: ShadySue on January 06, 2017, 17:28
Deep Meta now only shows the january stats. where can I find the december earnings?

When you're logged into iS:
http://www.istockphoto.com/user_stats.php?id=1377188&Offset=0&DownloadsGraphFileType= (http://www.istockphoto.com/user_stats.php?id=1377188&Offset=0&DownloadsGraphFileType=)
Title: Re: Amounts disappeared from Stats Page
Post by: Zalee on January 06, 2017, 19:00
I think someone mentioned that today was the last day to retrieve our stats, is that right? If I download the CSV file from the monthly earnings is that the only information we are able to retrieve or is there somewhere else?

I do go to the forum occasionally but it's quite confusing where to look for the latest information.
Title: Re: Amounts disappeared from Stats Page
Post by: dpimborough on January 07, 2017, 03:49
I think someone mentioned that today was the last day to retrieve our stats, is that right? If I download the CSV file from the monthly earnings is that the only information we are able to retrieve or is there somewhere else?

I do go to the forum occasionally but it's quite confusing where to look for the latest information.

They got rid of the CSV file download earlier than they indicated
Title: Re: Amounts disappeared from Stats Page
Post by: ShadySue on January 07, 2017, 04:21
I think someone mentioned that today was the last day to retrieve our stats, is that right? If I download the CSV file from the monthly earnings is that the only information we are able to retrieve or is there somewhere else?

I do go to the forum occasionally but it's quite confusing where to look for the latest information.

They got rid of the CSV file download earlier than they indicated
I just downloaded 2016 and it worked fine.
Title: Re: Amounts disappeared from Stats Page
Post by: dpimborough on January 07, 2017, 05:11
I think someone mentioned that today was the last day to retrieve our stats, is that right? If I download the CSV file from the monthly earnings is that the only information we are able to retrieve or is there somewhere else?

I do go to the forum occasionally but it's quite confusing where to look for the latest information.

They got rid of the CSV file download earlier than they indicated
I just downloaded 2016 and it worked fine.

Where did you find the download link?

All my account/sales info shows no download link for CSV's on Firefox and Google Chrome only shows a daily stats CSV nothing for an annual download
Title: Re: Amounts disappeared from Stats Page
Post by: ShadySue on January 07, 2017, 06:50
I think someone mentioned that today was the last day to retrieve our stats, is that right? If I download the CSV file from the monthly earnings is that the only information we are able to retrieve or is there somewhere else?

I do go to the forum occasionally but it's quite confusing where to look for the latest information.

They got rid of the CSV file download earlier than they indicated
I just downloaded 2016 and it worked fine.

Where did you find the download link?

All my account/sales info shows no download link for CSV's on Firefox and Google Chrome only shows a daily stats CSV nothing for an annual download
I did it on my phone, no problem.
For the computer (It worked drectly from FF last night but this morning I can't seem to change from daily to monthly - the below is working as of this moment):
Go to the top thread ("Unification changes ..." on the Discussion Forum on the iS site. The top post there gives several links to 'missing' information, including links to the CSV for 2016, 2015 etc.  (clicking the link starts the download, so I don't have the URI).
Title: Re: Amounts disappeared from Stats Page
Post by: Lana on January 07, 2017, 08:13
So, thanks to the DeepMeta I figured out I had a few credit sales in January ;D But we can't really see which images have sold right?

Title: Re: Amounts disappeared from Stats Page
Post by: dpimborough on January 07, 2017, 09:53
I think someone mentioned that today was the last day to retrieve our stats, is that right? If I download the CSV file from the monthly earnings is that the only information we are able to retrieve or is there somewhere else?

I do go to the forum occasionally but it's quite confusing where to look for the latest information.

They got rid of the CSV file download earlier than they indicated
I just downloaded 2016 and it worked fine.

Where did you find the download link?

All my account/sales info shows no download link for CSV's on Firefox and Google Chrome only shows a daily stats CSV nothing for an annual download
I did it on my phone, no problem.
For the computer (It worked drectly from FF last night but this morning I can't seem to change from daily to monthly - the below is working as of this moment):
Go to the top thread ("Unification changes ..." on the Discussion Forum on the iS site. The top post there gives several links to 'missing' information, including links to the CSV for 2016, 2015 etc.  (clicking the link starts the download, so I don't have the URI).

Thanks Sue

I found it I was fooled by the csv download icon being rendered incorrectly on the stats/graph page (white box on white)
Title: Re: Amounts disappeared from Stats Page
Post by: PaulieWalnuts on January 07, 2017, 11:46
Deep Meta now only shows the january stats. where can I find the december earnings?

When you're logged into iS:
[url]http://www.istockphoto.com/user_stats.php?id=1377188&Offset=0&DownloadsGraphFileType=[/url] ([url]http://www.istockphoto.com/user_stats.php?id=1377188&Offset=0&DownloadsGraphFileType=[/url])


Thanks for that. Just did a bunch of screenshots for each year going back to 2007. 10 years!

Took a little trip down memory lane and scrolled through them all. For the first few years I was doubling income every year. I remember how exciting it all was. Good times!
Title: Re: Amounts disappeared from Stats Page
Post by: niktol on January 07, 2017, 12:52
So, thanks to the DeepMeta I figured out I had a few credit sales in January ;D But we can't really see which images have sold right?

Just downloaded and installed DeepMeta (not an expert) and from what I have found so far you kinda can. Just click once or twice the "Downloaded" button at the top of the image table, it will sort it with the latest on top. I haven't figured out if it's possible to see whether the image was downloaded more than once...
Title: Re: Amounts disappeared from Stats Page
Post by: ShadySue on January 07, 2017, 13:07
So, thanks to the DeepMeta I figured out I had a few credit sales in January ;D But we can't really see which images have sold right?
https://secure.istockphoto.com/my_uploads?page=1&order=LastDownload (https://secure.istockphoto.com/my_uploads?page=1&order=LastDownload)
Title: Re: Amounts disappeared from Stats Page
Post by: Pauws99 on January 07, 2017, 13:33
So, thanks to the DeepMeta I figured out I had a few credit sales in January ;D But we can't really see which images have sold right?
https://secure.istockphoto.com/my_uploads?page=1&order=LastDownload (https://secure.istockphoto.com/my_uploads?page=1&order=LastDownload)
Thanks You should be a detective! But is it just me I only get views not sales?
Title: Re: Amounts disappeared from Stats Page
Post by: ShadySue on January 07, 2017, 13:39
So, thanks to the DeepMeta I figured out I had a few credit sales in January ;D But we can't really see which images have sold right?
https://secure.istockphoto.com/my_uploads?page=1&order=LastDownload (https://secure.istockphoto.com/my_uploads?page=1&order=LastDownload)
Thanks You should be a detective! But is it just me I only get views not sales?
I had 3 sales on Thurs and 1 on Fri - I can tell from that page because they weren't there before, and it's also confirmed on my stats chart and in DM.
AFAICS, you can't see how much each individual sale was for, unless it happened to be the first sale for a file.
Title: Re: Amounts disappeared from Stats Page
Post by: niktol on January 07, 2017, 13:42
So, thanks to the DeepMeta I figured out I had a few credit sales in January ;D But we can't really see which images have sold right?
https://secure.istockphoto.com/my_uploads?page=1&order=LastDownload (https://secure.istockphoto.com/my_uploads?page=1&order=LastDownload)
Thanks You should be a detective! But is it just me I only get views not sales?

Same here. No info on sales. But a combination of iStock daily statistics (a link is somewhere earlier in the thread) and the DeepMeta latest downloads  gives me enough info to get an idea how much each of them were sold for. Insane.
Title: Re: Amounts disappeared from Stats Page
Post by: ShadySue on January 07, 2017, 13:51
So, thanks to the DeepMeta I figured out I had a few credit sales in January ;D But we can't really see which images have sold right?
https://secure.istockphoto.com/my_uploads?page=1&order=LastDownload (https://secure.istockphoto.com/my_uploads?page=1&order=LastDownload)
Thanks You should be a detective! But is it just me I only get views not sales?

Same here. No info on sales.
That sort order has most recent sales at the top.
You can see sales on your normal daily stats chart.
Title: Re: Amounts disappeared from Stats Page
Post by: niktol on January 07, 2017, 14:05
I was talking to a tax accountant a few months ago and she said that when you don't know how much you are making you can always file a "reasonable assumption". We had a laugh back then, but now I know why this option exists  8)
Title: Re: Amounts disappeared from Stats Page
Post by: ShadySue on January 07, 2017, 14:21
I was talking to a tax accountant a few months ago and she said that when you don't know how much you are making you can always file a "reasonable assumption". We had a laugh back then, but now I know why this option exists  8)

Does your country not give you a time buffer in which to file your returns?
I've just submitted my tax return for the year ending 5th April 2016.
Title: Re: Amounts disappeared from Stats Page
Post by: FlowerPower on January 07, 2017, 14:40
So, thanks to the DeepMeta I figured out I had a few credit sales in January ;D But we can't really see which images have sold right?
https://secure.istockphoto.com/my_uploads?page=1&order=LastDownload (https://secure.istockphoto.com/my_uploads?page=1&order=LastDownload)
Thanks You should be a detective! But is it just me I only get views not sales?
I had 3 sales on Thurs and 1 on Fri - I can tell from that page because they weren't there before, and it's also confirmed on my stats chart and in DM.
AFAICS, you can't see how much each individual sale was for, unless it happened to be the first sale for a file.

I can see sales on stats, I can see each sale in csv I can see total in DM. But no idea what files by name. Just like you, we can find bits and pieces here and there but won't know details until Feb

For taxes the reporting is the same as always, it's last years income, will come on 1099 or reported for 2016 sales, so makes no difference for 2017 taxes yet. At least I see it that way. If we were paid in 2016 that's what we claim for taxes. January sales are meaningless for 2016? right?

Just waiting for Feb 1st now, we are in the darkroom while things develope.  :)
Title: Re: Amounts disappeared from Stats Page
Post by: niktol on January 07, 2017, 14:50
I was talking to a tax accountant a few months ago and she said that when you don't know how much you are making you can always file a "reasonable assumption". We had a laugh back then, but now I know why this option exists  8)

Does your country not give you a time buffer in which to file your returns?
I've just submitted my tax return for the year ending 5th April 2016.

That's a very generous time buffer.  :)

My country is very backwards on taxing intangible property exports. If you don't have a brick and mortar store and a contract to every sale, "the man" is very confused. You can't get two consistent opinions from two different people, be they tax men or tax professionals, on how to file that type of income. But that of course has no relevance to what iStock is doing (or not doing). Just doing the best they can I guess.
Title: Re: Amounts disappeared from Stats Page
Post by: ShadySue on January 07, 2017, 14:56
I can see sales on stats, I can see each sale in csv I can see total in DM. But no idea what files by name.

In DM, when you sort by download, does it not show you the specific files with 'date sold' like this?
(http://www.lizworld.com/D-M.jpg)
And is that order not the same as your 'last downloaded' file on the link I gave above?

BTW, FWIW, either DM isn't recording views which don't result in sales or else I haven't had any views not resulting in sales for days now.
Title: Re: Amounts disappeared from Stats Page
Post by: Lana on January 07, 2017, 16:27
So, thanks to the DeepMeta I figured out I had a few credit sales in January ;D But we can't really see which images have sold right?
https://secure.istockphoto.com/my_uploads?page=1&order=LastDownload (https://secure.istockphoto.com/my_uploads?page=1&order=LastDownload)

I only see views too, but if you say the files are sorted by recent sales then it could make sense, thank you.

As for the DeepMeta - nope it doesn't show my downloaded files properly, if I sort by "downloaded" it only shows stats on 3 files downloaded in 2015, the rest is blank.

A lot is left to the imagination with IStock these days ;D

Title: Re: Amounts disappeared from Stats Page
Post by: littleny on January 07, 2017, 20:08
i use DM. i can see my balance but where can i find my payout history?
Title: Re: Amounts disappeared from Stats Page
Post by: ShadySue on January 08, 2017, 04:53
i use DM. i can see my balance but where can i find my payout history?
On your profile page on iS, financial tab, payout report is under the heading 'earnings'.
Title: Re: Amounts disappeared from Stats Page
Post by: Pauws99 on January 08, 2017, 05:21
i use DM. i can see my balance but where can i find my payout history?
If your checking out if youv've been paid for info mine is being processed
Title: Re: Amounts disappeared from Stats Page
Post by: ShadySue on January 08, 2017, 05:41
As for the DeepMeta - nope it doesn't show my downloaded files properly, if I sort by "downloaded" it only shows stats on 3 files downloaded in 2015, the rest is blank.
Strange - as you can see mine is working.
If you've recently updated DM (I'm on v 2.0.23, which probably isn't the latest version) and still have the problem, you could inform Franky via the iS forum - he's generally very helpful.
Title: Re: Amounts disappeared from Stats Page
Post by: Canonbabe on January 08, 2017, 16:37
Deep Meta now only shows the january stats. where can I find the december earnings?

When you're logged into iS:
[url]http://www.istockphoto.com/user_stats.php?id=1377188&Offset=0&DownloadsGraphFileType=[/url] ([url]http://www.istockphoto.com/user_stats.php?id=1377188&Offset=0&DownloadsGraphFileType=[/url])


thanks for your answer. I managed to get my csv and it says total december is x. I cannot figure out what amount I made from partner sales and I cannot download the csv in a normal format.
The stats on the site tell me a different amount for december.  :'( :'(

Title: Re: Amounts disappeared from Stats Page
Post by: oscarcwilliams on January 08, 2017, 17:14
Why not Istock, just leave everything simple like it was?  We as photographers have enough to worry about trying to submit the best images for approval.  This new system was not necessary and for sure not user friendly.


I will not upload any new images because of this so call system to help photographers.
Title: Re: Amounts disappeared from Stats Page
Post by: Sedge on January 08, 2017, 21:37
Shady Sue recently posted:

"I did it on my phone, no problem.  For the computer (It worked directly from FF last night but this morning I can't seem to change from daily to monthly - the below is working as of this moment): Go to the top thread ("Unification changes ..." on the Discussion Forum on the iS site. The top post there gives several links to 'missing' information, including links to the CSV for 2016, 2015 etc.  (clicking the link starts the download, so I don't have the URI)."

Anyone know where the link is for the "Discussion Forum" on the iS site that ShadySue mentions above?  I don't see it anywhere on iStock.  The only link I see is for the "Contributor Community;" is that what ShadySue is talking about?  That link takes me to the Getty Images/iStock site, and my iStock login info doesn't work there.

"(clicking the link starts the download, so I don't have the URI)"  What's a URI?

Title: Re: Amounts disappeared from Stats Page
Post by: ShadySue on January 08, 2017, 21:41
Anyone know where the link is for the "Discussion Forum" on the iS site that ShadySue mentions above?  I don't see it anywhere on iStock.  The only link I see is for the "Contributor Community;" is that what ShadySue is talking about?  That link takes me to the Getty Images/iStock site, and my iStock login info doesn't work there.
Yes, it's the GI/iS contributor community, where the iS forum has been for ages - the old iS forum closed at least a year ago.
You should have been sent login details for the GI/iS forums by email before it opened. If you've lost your email, you'll need to contact their CR for your information. You may have to wait some weeks, as CR is very slow ATM.

URI: https://en.wikipedia.org/wiki/Uniform_Resource_Identifier (https://en.wikipedia.org/wiki/Uniform_Resource_Identifier).
Title: Re: Amounts disappeared from Stats Page
Post by: Sedge on January 08, 2017, 22:31
Thanks ShadySue!
Title: Re: Amounts disappeared from Stats Page
Post by: mojaric on January 09, 2017, 02:26
the new ESP upload system is far better than the older...what is still unknown is which informations will be displayed in the contributor page i guess the total amount will be restored....but getty is slow as a snail lately
Title: Re: Amounts disappeared from Stats Page
Post by: dbvirago on January 10, 2017, 20:11
Post I just placed on the iStock/Getty forum concerning the cluster over there. Only posting here since I don't expect it to stay there very long.

I have been on the Internet since before it was called that and have been on the WWW as a user and a developer since day 1. In all those years, I have never seen a single case, either as a user or a programmer, where an old site was crippled piece by piece, rendering it useless, before the new site was released. The way hundreds of thousands of previous websites have handled it is, the old site is maintained in parallel while the new one is developed, tested, then released. Only then is the old site taken down.

Failing that, instead of trying to find usable links buried in a forum on a different domain, minimally, place those links on the original pages where you users would look for the information.

The fact that emails were sent out telling us that the site would be snafu for some months in no way relieves you of responsibility for having done so.

I was confused by the thread on MSG of everyone, not only suspending their uploading, but actively deleting their accounts at iStock before I came here looking for useful information. I have never seen such a complete disregard for the needs of the users, partners and contributors of a website in my 25 years of being a part of this media.
Title: Re: Amounts disappeared from Stats Page
Post by: Rage on January 10, 2017, 22:00
So is there a consolidated set of links where we can get daily sales and other info
Title: Re: Amounts disappeared from Stats Page
Post by: click_click on January 11, 2017, 03:09
Sorry for asking this here but do I see this correctly that at the moment we have no sales total available, neither on IS nor Getty ESP?

I do not follow the Getty/IS forums but is this issue widely accepted now by the contributor community or is there some turmoil about this and  are there any more infos on when or where our live stats will be displayed?
Title: Re: Amounts disappeared from Stats Page
Post by: tess on January 11, 2017, 03:57
Does the sales graph show image sub sales for the last week of December? Mine doesn’t, so wondering if they suddenly stopped. My credit sales completely stopped right before Xmas day too and haven’t had one since. No PP sales for the whole month showing either.

I’m confused, because even with all the changes my December revenue is now about 1/5 of other istock months, despite being my BME on most other agencies. Plus no sales whatsoever in January yet, that’s not normal.
Title: Re: Amounts disappeared from Stats Page
Post by: Pauws99 on January 11, 2017, 04:20
Does the sales graph show image sub sales for the last week of December? Mine doesn’t, so wondering if they suddenly stopped. My credit sales completely stopped right before Xmas day too and haven’t had one since. No PP sales for the whole month showing either.

I’m confused, because even with all the changes my December revenue is now about 1/5 of other istock months, despite being my BME on most other agencies. Plus no sales whatsoever in January yet, that’s not normal.
Briefly my sub sales and pp appeared then disappeared again to be honest who knows whats wrong or right or where it is ? Fairly average month for me.
Title: Re: Amounts disappeared from Stats Page
Post by: dpimborough on January 11, 2017, 05:45
the new ESP upload system is far better than the older...what is still unknown is which informations will be displayed in the contributor page i guess the total amount will be restored....but getty is slow as a snail lately

How do you know the new ESP system is "far better" they haven't released it yet have they?
Title: Re: Amounts disappeared from Stats Page
Post by: ShadySue on January 11, 2017, 06:15
So is there a consolidated set of links where we can get daily sales and other info
Not all the stats, but the best / only set of links is the first post on the first thread in the discussion forum over at iS/Getty forums.

I do not follow the Getty/IS forums but is this issue widely accepted now by the contributor community  or is there some turmoil about this
People aren't happy, but we were told that this was going to happen (not in detail) by emails, the main one of which was sent on 31st October. (some dates mentioned there have been pushed back to 1st Feb as per a subsequent email).

Quote
and  are there any more infos on when or where our live stats will be displayed?
Yes, in the email and in the forum post mentioned above.

Does the sales graph show image sub sales for the last week of December? Mine doesn’t, so wondering if they suddenly stopped. My credit sales completely stopped right before Xmas day too and haven’t had one since. No PP sales for the whole month showing either.
No sub sales after 22nd Dec. (reporting them early was just to let them move onto the  Credit sales are being reported on the chart, at least up to 9th Jan, also in the last upload link (see above) and DM (not $$ value of sales).
As usual, PP, G+ and GI for December haven't yet been reported.
Title: Re: Amounts disappeared from Stats Page
Post by: ksgal on January 11, 2017, 09:38
Post I just placed on the iStock/Getty forum concerning the cluster over there. Only posting here since I don't expect it to stay there very long.

I have been on the Internet since before it was called that and have been on the WWW as a user and a developer since day 1. In all those years, I have never seen a single case, either as a user or a programmer, where an old site was crippled piece by piece, rendering it useless, before the new site was released. The way hundreds of thousands of previous websites have handled it is, the old site is maintained in parallel while the new one is developed, tested, then released. Only then is the old site taken down.

Failing that, instead of trying to find usable links buried in a forum on a different domain, minimally, place those links on the original pages where you users would look for the information.

The fact that emails were sent out telling us that the site would be snafu for some months in no way relieves you of responsibility for having done so.

I was confused by the thread on MSG of everyone, not only suspending their uploading, but actively deleting their accounts at iStock before I came here looking for useful information. I have never seen such a complete disregard for the needs of the users, partners and contributors of a website in my 25 years of being a part of this media.

This seems to be where programming in general is heading. Everyone has a cell phone and they are a photographer. Everyone has a computer on their desk and now the business community feels they should run/dictate the IT shop. This is not unique to the stock world, and the only winners are the hackers.
Title: Re: Amounts disappeared from Stats Page
Post by: FlowerPower on January 11, 2017, 12:11
the new ESP upload system is far better than the older...what is still unknown is which informations will be displayed in the contributor page i guess the total amount will be restored....but getty is slow as a snail lately

How do you know the new ESP system is "far better" they haven't released it yet have they?

My question too? How do I get to ESP?

Sorry for asking this here but do I see this correctly that at the moment we have no sales total available, neither on IS nor Getty ESP?

I do not follow the Getty/IS forums but is this issue widely accepted now by the contributor community or is there some turmoil about this and  are there any more infos on when or where our live stats will be displayed?

Another one talking about ESP but I have no link and no information has been on Getty forum?

Feb. 1st is the promised date. Anybody can make a guess at that because it was first promised Jan. 1st, but they ran into delays.

What kind of business shuts down contributor data with no alternate access. Doesn't matter that they warned us, because they didn't say it was going to be the usual IS fuckup and we would be in the dark, no reporting of some sales, partial reporting of others and a accurate information blackout for over a month?

Reason we don't know more is because they don't know themselves.
Title: Re: Amounts disappeared from Stats Page
Post by: Dreamframer on January 11, 2017, 14:55
I found the unification email in my inbox. It was sent on October 31st, and it says:

Unification Timeline – Contributor Tools

December 2016
Training materials provided for ESP content upload.
Scheduled for January 3, 2017
iStock.com contributor tools will be retired on www.istockphoto.com/xnet (http://www.istockphoto.com/xnet)
Login details for the ESP Platform sent to iStockers
iStock contributor tools become available via the ESP Platform.

However, I don't have any emails after that sending me any kind of imformationmentioned above. No training material sent, no login details. The only thing that happened was retiring of contributor tools at Istock.
Title: Re: Amounts disappeared from Stats Page
Post by: ShadySue on January 11, 2017, 15:07
The email with the date changes was sent on 23rd Nov.
Info included:
Now Scheduled for February 1, 2017
    iStock.com contributor tools will be retired on www.istockphoto.com/xnet (http://www.istockphoto.com/xnet)
    Login details for the ESP Platform sent to iStockers
    iStock contributor tools become available via the ESP platform

then followed more info about the Unification timeline.

And for anyone who didn't keep that email, it also said:
Unification Timeline
Royalty statements and payments
Now Scheduled for February 20, 2017
Royalty statement for January transactions available via Account Management in ESP.
Now Scheduled for February 25, 2017
Payments for January transactions will be reflected on the February 20 statement.
Title: Re: Amounts disappeared from Stats Page
Post by: ShadySue on January 11, 2017, 15:13
Anyone who's not getting emails needs to contact iS's CR; no-one here can help you with that.

I realise that you can't know you're missing them until you read other people referring to them. The information is repeated in the top post in their Announcements forum, however.
Title: Re: Amounts disappeared from Stats Page
Post by: Dreamframer on January 11, 2017, 15:30
I actually accesses ESP portal, however, for me it was set up only for music, and not for images. I contacted them... let's see what they say.
Title: Re: Amounts disappeared from Stats Page
Post by: ShadySue on January 11, 2017, 15:48
I actually accesses ESP portal, however, for me it was set up only for music, and not for images. I contacted them... let's see what they say.
Yup, music and video, not yet stills.
Title: Re: Amounts disappeared from Stats Page
Post by: Jafo2016 on January 11, 2017, 23:21
Look here https://contributorsystems.gettyimages.com/Reports/Guide (https://contributorsystems.gettyimages.com/Reports/Guide) or here https://www.espaws.com/app/ (https://www.espaws.com/app/) but probably can't get any data yet.
Title: Re: Amounts disappeared from Stats Page
Post by: madman on January 12, 2017, 13:12
istock never give up to complicating the lives of contributors as usual...
Title: Re: Amounts disappeared from Stats Page
Post by: Moonb007 on January 15, 2017, 14:49
I understand the graphs are not working and showing earnings anymore, but I can't seem to find anyplace in my account settings that shows my current balance.  That is kind of concerning as I have no clue how much cash iStock is holding.  Anyone know if they said a date when these changes will be done?