MicrostockGroup

I submitted a ticket when my DeepMeta upload failed.  Will they notify me when it is closed?  Can I submit a separate request ... have 2 tickets open?

I am concerned.  Not ONE download since July 10.  With my balance at $94.10, I was expecting a payout for the last 2 weeks.  Something has to be wrong.   Maybe I didn't file a tax form?  Any ideas?
thanks

We all start somewhere, Sean.  I started with ten.  Not since that day had I gone more than a week without a download ... until now, with 183. 
But, I understand your point. 

Did you notice that my first question was ... "are we notified when the ticket closes?"

Should I assume (since I haven't been notified) that they are still working on the problem?

Thanks for the response.  I guess all I can do is wait?   

And they seem to be resuming advertising. Slightly strange targetting reported so far: internet banners for people who have already been at the site (e.g.contributors), though other sites seem to do that, and two magazines which I wouldn't expect to have a large readership of buyers - would the target market of 'Advanced Photography' be obvious buyers? Or are they trying to obtusely attract new contributors?
But I've been complaining for ages that I got far more downloads, with far, far fewer files, when they advertised widely. If I'd read about the advertising program yesterday, I'd have spent time in WHSmith in Glasgow flicking through the mags aimed at people who are more likely to be buyers (they're not on the shelves in newsagents out in the country).

Will they notify me when it is closed? 

In direct response to your question, no they will not - in fact if you get an answer from supprt at all you will be lucky. But don't expect anything from them. Also, you can have as many support tickets open as you would like but again - chances of an answer are slim - I have had emails to support outstanding for 2 months now ... are they open? Who knows? Apprently support answers emails only when the feeling hits them, and the feeling does not appear to have hit them for quite some time now.

Scout has always responded - I have only appealed 3 times and all 3 times scout overturned the rejection even though it sometimes took months . But I think we are talking about support here and not scout - support ignores most emaills they receive.