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May 26, 2012, 08:36

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Topic: Can you cancel a Scout ticket?

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ShadySue

Premium Member

« on: June 29, 2011, 06:29 »

#link

I've got two outstanding Scout tickets since 13th March, both editorial lighting rejections, simple to decide on.
Someone told me this week they'd had a lighting rejection overturned this week in less than 48 hours.
So I thought I should delete the outstanding ticket and submit a new one, but I can't see how to delete a ticket, just how to add more information. As I've got at least one outstanding Support ticket from about the same time which have 'fallen off the radar', but which Support assures me are still there and will be replied to, I can't see that writing to Support will achieve anything in the short-medium term.
Anyone know how to delete a Scout ticket within the system?


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Mantis

Premium Member

« Reply #1 on: June 29, 2011, 19:11 »

#link

You can't.


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ShadySue

Premium Member

« Reply #2 on: June 30, 2011, 05:44 »

#link

Tx for info.


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Shank_ali

« Reply #3 on: June 30, 2011, 13:31 »

#link

I once added information to a Scout ticket...."oops a daisy i now see what the inspector saw" A reply came through that the ticket was cancelled and thanks for contacting us.....
Just try the same Liz or just forget about them for the time being until you hear an outcome.


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RacePhoto

« Reply #4 on: July 20, 2011, 00:38 »

#link

Quote from: shank_ali on June 30, 2011, 13:31

And after two months I've added two notes, one pointing out a second rejection for the same reason, when they say it's not a reason. I wonder if they are ignoring me intentionally.


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Freedom

« Reply #5 on: July 20, 2011, 02:09 »

#link

I would just send a reminder to artist@....


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