Author Topic: ESP: All Invites have been sent out (Read 17683 times)

ModernPics · « **on:** February 13, 2017, 12:00 »

If I get another reply to my open case/ticket - emails from Getty that states:

All invites are now sent out; please follow the instructions in the email.

I am going to SCREAM!

OMG, Now going on 4 emails that I have sent, every one of them, that I have sent states:
I had an active contributor account in December of 2016, and never did or "cannot" find the invite email to ESP, (yes perhaps my spam systems blocked it) maybe it was deleted by accident. And I mention, please help - can you resend the invite.

Every gosh darn email is the same reply as if they did not even read my email.

Follow the instructions in the invite email, then it say's if you do not have the invite email, try resetting your Getty account password, which I have done three times and also note that in each of the emails I send to them.

How can this be happening to such a professional org such as Getty?

Forgive my frustrations but come on. I even left a voice mail message in the Contributor Voice Mail Box, which they will send you to if you call Getty Corporate.

So frustrating and so hard to believe.

obj owl · « **Reply #1 on:** February 13, 2017, 12:08 »

Quote from: ModernPics on February 13, 2017, 12:00

If I get another reply to my open case/ticket - emails from Getty that states:

All invites are now sent out; please follow the instructions in the email.

I am going to SCREAM!

OMG, Now going on 4 emails that I have sent, every one of them, that I have sent states:
I had an active contributor account in December of 2016, and never did or "cannot" find the invite email to ESP, (yes perhaps my spam systems blocked it) maybe it was deleted by accident. And I mention, please help - can you resend the invite.

Every gosh darn email is the same reply as if they did not even read my email.

Follow the instructions in the invite email, then it say's if you do not have the invite email, try resetting your Getty account password, which I have done three times and also note that in each of the emails I send to them.

How can this be happening to such a professional org such as Getty?

Forgive my frustrations but come on. I even left a voice mail message in the Contributor Voice Mail Box, which they will send you to if you call Getty Corporate.

So frustrating and so hard to believe.

If you read through past forum threads about Getty/Istock it is to be expected, this is what you sign up for, a complainers paradise..

steheap · « **Reply #2 on:** February 13, 2017, 12:14 »

I think I am in the same position - no sign of any sign-up email even though I have checked all possible folders including Spam. I did manage to get at user name by saying that I had forgotten it, but all I get from ESP is:

We're sorry.

Your account is not currently set up for ESP access.

I've tried the "contact us if you think this is an error" link but nothing from them so far.

Steve

vladimir · « **Reply #3 on:** February 13, 2017, 13:23 »

Quote from: ModernPics on February 13, 2017, 12:00

If I get another reply to my open case/ticket - emails from Getty that states:

All invites are now sent out; please follow the instructions in the email.

I am going to SCREAM!

OMG, Now going on 4 emails that I have sent, every one of them, that I have sent states:
I had an active contributor account in December of 2016, and never did or "cannot" find the invite email to ESP, (yes perhaps my spam systems blocked it) maybe it was deleted by accident. And I mention, please help - can you resend the invite.

Every gosh darn email is the same reply as if they did not even read my email.

Follow the instructions in the invite email, then it say's if you do not have the invite email, try resetting your Getty account password, which I have done three times and also note that in each of the emails I send to them.

How can this be happening to such a professional org such as Getty?

Forgive my frustrations but come on. I even left a voice mail message in the Contributor Voice Mail Box, which they will send you to if you call Getty Corporate.

So frustrating and so hard to believe.

same here....its like they are not even reading what we are saying....

Chichikov · « **Reply #4 on:** February 13, 2017, 13:46 »

Quote from: steheap on February 13, 2017, 12:14

I think I am in the same position - no sign of any sign-up email even though I have checked all possible folders including Spam. I did manage to get at user name by saying that I had forgotten it, but all I get from ESP is:

We're sorry.

Your account is not currently set up for ESP access.

I've tried the "contact us if you think this is an error" link but nothing from them so far.

Steve

Steve, did you tried to go on the https://esp.gettyimages.com/sign-in page?
You will be asked for your username (it must be the email address you use for iStock, not your user name) and the password.
Probably the password will not work.
So click on "password" under the login box (Forgot your username or password?).
You will receive an email to reset the password.

I did that and it worked for me.

ModernPics · « **Reply #5 on:** February 13, 2017, 15:11 »

Quote from: steheap on February 13, 2017, 12:14

I think I am in the same position - no sign of any sign-up email even though I have checked all possible folders including Spam. I did manage to get at user name by saying that I had forgotten it, but all I get from ESP is:

We're sorry.

Your account is not currently set up for ESP access.

I've tried the "contact us if you think this is an error" link but nothing from them so far.

Steve

Exactly,

Getty, have yet to address this error.

I assume they have no idea at this point "how to" fix it.

Same exact error I am getting, among many others I am sure.

ModernPics · « **Reply #6 on:** February 13, 2017, 15:18 »

Quote from: Chichikov on February 13, 2017, 13:46

Quote from: steheap on February 13, 2017, 12:14
I think I am in the same position - no sign of any sign-up email even though I have checked all possible folders including Spam. I did manage to get at user name by saying that I had forgotten it, but all I get from ESP is:

We're sorry.

Your account is not currently set up for ESP access.

I've tried the "contact us if you think this is an error" link but nothing from them so far.

Steve

Steve, did you tried to go on the https://esp.gettyimages.com/sign-in page?
You will be asked for your username (it must be the email address you use for iStock, not your user name) and the password.
Probably the password will not work.
So click on "password" under the login box (Forgot your username or password?).
You will receive an email to reset the password.

I did that and it worked for me.

I did exactly this process, and same error thrown, "Your account is not setup in ESP"

I find it amazing, that there is none whom can just add us to ESP, to be honest - it is a vicious circle, as just sending out template emails and responses just add's to the frustration and only builds upon the amount of support emails and mounting pressure that whom ever is trying to tame this out of control migration.

They may think that just responding will help the numbers of emails / tickets / error reports, but does nothing but adds more to the PILE of unhappy clients that put their heart and soul into the passion they have for photography and contributing to the catalog of Getty with nothing more than hoping for Sales to earn their commission.

Someone over there has to take control of this.

Perplexed.

Dave

click_click · « **Reply #7 on:** February 13, 2017, 15:19 »

Ugh what a mess. I was waiting patiently, trying not to get upset about that missing ESP email but I also have never received the login email...

I tried to reset my password on ESP but also never received an email although the ESP site stated that the instructions have been sent to my email.

So I wrote to support.......

Pff.

steheap · « **Reply #8 on:** February 13, 2017, 19:57 »

Quote

Steve, did you tried to go on the https://esp.gettyimages.com/sign-in page?
You will be asked for your username (it must be the email address you use for iStock, not your user name) and the password.
Probably the password will not work.

Yes, I do this and then get to that error page

Steve

Tawng · « **Reply #9 on:** February 13, 2017, 20:14 »

Add me to the list: no e-mail received -> reset password -> "account not set-up in ESP" -> no answer to my e-mail.
Been there since 2006.

ModernPics · « **Reply #10 on:** February 13, 2017, 20:26 »

https://esp.gettyimages.com

Reply to this thread if you encounter after logging into ESP and are thrown this error:

------------------------------------------------------
We're sorry.

Your account is not currently set up for ESP access.

------------------------------------------------------

Now this would be after "resetting" your password on the Getty Site as what seems to be the current suggested fix.

Maybe just maybe there might be "someone" whom is with Getty that will put this on the fix list

Dreamframer · « **Reply #11 on:** February 14, 2017, 04:36 »

I got an invitation and I have an access to ESP but I can't find any of my images whatsoever

There is only some old information about royalties from long time ago when I was still selling music on Istock. I log in every day to see if my images will magically appear somewhere, but so far no success. So, I currently don't see any of my images neither in my Istock contributor's area, nor on ESP.

So, I wanted to contact support using their contact form on ESP. Click the attachment to see what I got.

franckcamhi · « **Reply #12 on:** February 14, 2017, 13:18 »

I have never received mine too and my portfolio is 18.000 and their share is 8.000 $/month with me....
i'm getting tired of them and their policy to ignore photographers
I'm starting to want to do a law suit against them , any photographer who a quite big portfolio or revenue (around a 1000$ min) is welcome to contact me to join our forces ...
i am actually in Colombia for a trip until mid march
From this date i will post a thread on this forum and start action
like contacting lawyers but also by contacts all the french magazine that i know (and from my 30 years in this job , i know a lot ) to warn them of the situation you can do the same on his side ...
it's time for a massive attack and make them know what are the French exception artist support and cultural law
don't be afraid you have nothing to loose regarding their new deal and don't believe because they are Goliath you can't be David ....

Justanotherphotographer · « **Reply #13 on:** February 14, 2017, 13:20 »

Or you could accept that they are the worst and stop working with them.

worriedistocker · « **Reply #14 on:** February 14, 2017, 13:40 »

Quote from: franckcamhi on February 14, 2017, 13:18

I have never received mine too and my portfolio is 18.000 and their share is 8.000 $/month with me....
i'm getting tired of them and their policy to ignore photographers
I'm starting to want to do a law suit against them , any photographer who a quite big portfolio or revenue (around a 1000$ min) is welcome to contact me to join our forces ...
i am actually in Colombia for a trip until mid march
From this date i will post a thread on this forum and start action
like contacting lawyers but also by contacts all the french magazine that i know (and from my 30 years in this job , i know a lot ) to warn them of the situation you can do the same on his side ...
it's time for a massive attack and make them know what are the French exception artist support and cultural law
don't be afraid you have nothing to loose regarding their new deal and don't believe because they are Goliath you can't be David ....

Correct me if I'm wrong, but I think I remember reading here that we're not allowed to sue them per the ASA. Perhaps Shadysue can clarify? Thanks.

steheap · « **Reply #15 on:** February 16, 2017, 09:10 »

Did this get solved for anyone on this thread. Nothing at all for me - I still get the error message that ESP is not set up when I try to log on, still no email with my unique link, still no contact from Getty/iStock

Steve

ShadySue · « **Reply #16 on:** February 16, 2017, 09:25 »

Quote from: WorriedIstocker on February 14, 2017, 13:40

Quote from: franckcamhi on February 14, 2017, 13:18
I have never received mine too and my portfolio is 18.000 and their share is 8.000 $/month with me....
i'm getting tired of them and their policy to ignore photographers
I'm starting to want to do a law suit against them , any photographer who a quite big portfolio or revenue (around a 1000$ min) is welcome to contact me to join our forces ...
i am actually in Colombia for a trip until mid march
From this date i will post a thread on this forum and start action
like contacting lawyers but also by contacts all the french magazine that i know (and from my 30 years in this job , i know a lot ) to warn them of the situation you can do the same on his side ...
it's time for a massive attack and make them know what are the French exception artist support and cultural law
don't be afraid you have nothing to loose regarding their new deal and don't believe because they are Goliath you can't be David ....

Correct me if I'm wrong, but I think I remember reading here that we're not allowed to sue them per the ASA. Perhaps Shadysue can clarify? Thanks.

I don't live in any of the stated legislations, so my opinion about the ASA is no more valid than yours. In my legislation, unfair contracts are null and void.

outoftheblue · « **Reply #17 on:** February 16, 2017, 10:32 »

Quote from: ModernPics on February 13, 2017, 12:00

If I get another reply to my open case/ticket - emails from Getty that states:

All invites are now sent out; please follow the instructions in the email.

I am going to SCREAM!

OMG, Now going on 4 emails that I have sent, every one of them, that I have sent states:
I had an active contributor account in December of 2016, and never did or "cannot" find the invite email to ESP, (yes perhaps my spam systems blocked it) maybe it was deleted by accident. And I mention, please help - can you resend the invite.

Every gosh darn email is the same reply as if they did not even read my email.

Follow the instructions in the invite email, then it say's if you do not have the invite email, try resetting your Getty account password, which I have done three times and also note that in each of the emails I send to them.

How can this be happening to such a professional org such as Getty?

Forgive my frustrations but come on. I even left a voice mail message in the Contributor Voice Mail Box, which they will send you to if you call Getty Corporate.

So frustrating and so hard to believe.

Same experience here. I sent 3 emails and always got the same message.

outoftheblue · « **Reply #18 on:** February 16, 2017, 10:34 »

Quote from: Justanotherphotographer on February 14, 2017, 13:20

Or you could accept that they are the worst and stop working with them.

I did. Stopped new uploads years ago, and also deleted most of my port.
But still I want to see what they are doing with my remaining photos and videos, and my money.
Wish I had deleted everything before this mess.

landbysea · « **Reply #19 on:** February 16, 2017, 19:52 »

So I never got the email. But I learned thought the forums leaned that you can sign in at the web address and then use the forgot name link and they did email me a login name. When I got in I saw they had my email address incorrect. In fact I had changed it through a support ticket, because I was not getting all the stuff from Getty that others were getting. I had been using an AOL account that I used when I signed up in 2007. And I know that AOL has a spam block that blocks some emails from some sites from ever even getting into my spam box. I have the same problem with Fine Art America. Certain emails never make it while others do. It is a known AOL thing. So any way when I finally got the email changed, I started getting notices from Getty again. But I had to change my email address in my ESP from AOL to my other email profile, even though it was changed a couple of months back and I was getting other notices. This may be helpful to others who have changed email since joining.

Tawng · « **Reply #20 on:** February 16, 2017, 22:27 »

Quote from: steheap on February 16, 2017, 09:10

Did this get solved for anyone on this thread. Nothing at all for me - I still get the error message that ESP is not set up when I try to log on, still no email with my unique link, still no contact from Getty/iStock

Steve

No, although I almost got in yesterday. After receiving an unhelpful generic reply from them I reset my password again and at first it seemed to work with my full name showing in the top right corner but as soon as I clicked anything ("continue to ESP" I think it said) I got the "not currently set up for ESP access" message. And that's all I have gotten since.

ModernPics · « **Reply #21 on:** February 19, 2017, 11:18 »

I am happy to say my account is now fully working as of a few days ago. 02/15/17

I was quite diligent in pursuing the fix, as all of you are I am sure.

I did confirm from one of the replies, and they apologized about all the default style emails and replies.

Where I saw progress is when one of my email requests was turned into a real support ticket, from one of the reps that I recently started to get consistent replies from.

Once that took place, I was sent an email with a link, pretty much the invite email and all is well now.

So I hope this is a sign for others that resolution is coming soon. Just stay with it.

Dave

steheap · « **Reply #22 on:** February 19, 2017, 12:22 »

That's great! I still haven't had one reply to my filling in the error reporting form on the ESP website. Did you email their support team directly? Would you mind sharing that email?

Steve

outoftheblue · « **Reply #23 on:** February 19, 2017, 12:33 »

Quote from: steheap on February 19, 2017, 12:22

That's great! I still haven't had one reply to my filling in the error reporting form on the ESP website. Did you email their support team directly? Would you mind sharing that email?
Steve

This is the email that I eventually got after filling their form 5 times.
Of course these suggestions are useless, but you can try to reply as they say.

It was sent from [email protected]

I didn't receive any answer, but some say they did so it's worth trying.

Quote

Thank you for contacting ESP login help. It looks like you have an issue with the ESP single sign on, so please carefully read the general guidance below.

If you did not receive an invitation, you may have previously registered your iStock account via Getty Images already. Please try accessing your ESP account by resetting your password in ESP using the email address connected to your iStock account.

INVITATIONS

All invitations to ESP have been sent out. Please log in with the ESP username you received in your invitation email and the password you created, NOT your iStock member name and password.

If you are already registered in ESP as an iStock videographer, you were not sent a new invitation email last week. When you log in to esp.gettyimages.com using your video login credentials, you should see the new ESP landing page and that we’ve updated your account by adding any other approved file types.

- -

PASSWORD RESET

If you need to request a password reset, please make sure you put your email address in both the username and email address fields. If you still do not receive the password reset email from the ESP site, please try resetting your password through Getty Images using your ESP username and email address here: https://www.gettyimages.ca/forgot-password

- -

ESP SUPPORT

If you were able to log in to your account, please see our ESP Support forum thread in the Contributor Community for any questions or issues about the new ESP site.

https://contributors.gettyimages.com/forum/default.aspx?g=posts&t=6639#post68123

Please note that this email is for ESP log in issues only. If you further assistance, please create a support ticket in your ESP account.

- -

FURTHER ASSISTANCE

If you are still unable to log in to your account, please respond to this email.

Please note: if you are an approved iStock videographer but have never uploaded a file via esp, you may have a pending invitation from several years ago. If you think this applies to you, please respond back and we will take a closer look and resend you that existing open invitation.

If you are still unable to log in after trying all of the above, please try the clearing your internet browser cache and cookies and then logging in. If this does not help, please respond to this email.

Sincerely,

Contributor Relations

iStock by Getty Images

www.istock.com | www.gettyimages.com

ModernPics · « **Reply #24 on:** February 20, 2017, 00:30 »

Quote from: steheap on February 19, 2017, 12:22

That's great! I still haven't had one reply to my filling in the error reporting form on the ESP website. Did you email their support team directly? Would you mind sharing that email?

Steve

I sent emails to [email protected] along with using the support form as others have done.

Took about 3 weeks, and sent about 5 emails over that time, with a final resolution. The rep at [email protected] was the one it seemed, that setup a ticket for me, as you cannot build a contributor ticket if you do not have access to ESP.

Hope that helps a little

Dave

steheap · « **Reply #25 on:** February 20, 2017, 08:32 »

Thanks Dave and OutoftheBlue - I have tried that email route now.

Steve

madman · « **Reply #26 on:** February 22, 2017, 05:08 »

22 days past and I still cannot login for ESP...

it says still" We're sorry.
Your account is not currently set up for ESP access.
Please contact us if you believe this is in error.

according to them, esp means professionalism but it started full of inexperience...

this is very annoying, why it takes so long and why they are not responding to messages, and plus, I cannot login for contributor community forum also, disguisting, very disguisting things keeps happening on istock side as usual...

Justanotherphotographer · « **Reply #27 on:** February 22, 2017, 05:15 »

Quote from: madman on February 22, 2017, 05:08

22 days past and I still cannot login for ESP...

it says still" We're sorry.
Your account is not currently set up for ESP access.
Please contact us if you believe this is in error.

according to them, esp means professionalism but it started full of inexperience...

this is very annoying, why it takes so long and why they are not responding to messages, and plus, I cannot login for contributor community forum also, disguisting, very disguisting things keeps happening on istock side as usual...

Could be you had a video invite in 2014?

madman · « **Reply #28 on:** February 22, 2017, 06:19 »

Quote from: Justanotherphotographer on February 22, 2017, 05:15

Could be you had a video invite in 2014?

I dont remember such a thing, whatever it is, the real problem is why they don't reply to messages to solve the problem for 3 weeks?

Tawng · « **Reply #29 on:** February 22, 2017, 08:18 »

Quote from: madman on February 22, 2017, 06:19

Quote from: Justanotherphotographer on February 22, 2017, 05:15

Could be you had a video invite in 2014?

I dont remember such a thing, whatever it is, the real problem is why they don't reply to messages to solve the problem for 3 weeks?

I'm still in the same boat - with no access to ESP and no replies from them. I also never uploaded any video to them so didn't get a video invite back in 2014.

Now that reporting of sales has started (apparently badly) I imagine the support staff are swamped with queries from everybody and their mother so don't anticipate my 'little' problem getting sorted out anytime soon.

steheap · « **Reply #30 on:** February 23, 2017, 20:10 »

My direct email to them worked. I got the stock email about resetting my password, but when I replied to that saying that I hadn't had an invite, it appears my account was reset in the background and it all works now.

Steve

Tawng · « **Reply #31 on:** February 23, 2017, 21:04 »

Quote from: steheap on February 23, 2017, 20:10

My direct email to them worked. I got the stock email about resetting my password, but when I replied to that saying that I hadn't had an invite, it appears my account was reset in the background and it all works now.

Steve

Congratulations!
Was it [email protected] that you used? That's what I've been trying with no success.

steheap · « **Reply #32 on:** February 24, 2017, 08:46 »

Yes, that was the email address I used. Takes a couple of days for a response at first and that was a standard email, but once you get talking to a real person it is a bit quicker. Good luck!

Tawng · « **Reply #33 on:** February 24, 2017, 18:58 »

Quote from: steheap on February 24, 2017, 08:46

Yes, that was the email address I used. Takes a couple of days for a response at first and that was a standard email, but once you get talking to a real person it is a bit quicker. Good luck!

Thanks.
If only they were as helpful as the people here...

madman · « **Reply #34 on:** February 28, 2017, 07:24 »

Please Istock, please hear my voice anymore...

I cant sign in ESP thing or platform... or whatever... for one moth..
tell me, where is professionalism you always mention about ?

and please reply my CR messages too, anymore....

::::::PLEASE:::::::

Dreamframer · « **Reply #35 on:** February 28, 2017, 19:22 »

I don't know where to even start explaining what's happening to my account haha. I already have an account on ESP but they sent me another invitation to create an account, and they are not letting me to use my existing email address because that account already exists. However, when I log in, I only see some royalties from music, and not a trace of my images.

Tawng · « **Reply #36 on:** February 28, 2017, 20:30 »

Yesterday I finally got a reply from a real person who solved the problem in an instant by including a new link for me to click which accepted the original invitation that I had never received.

Then today I got another message from them which confuses things slightly in having another link for me to accept the invitation (I am ignoring it). This message also includes the words "Due to an error on our part you did not receive this invitation, please accept our apologies for this delay..." It always grated with me that they didn't seem to be accepting that it was their F-up.

Hang in there, Madman, they'll get to you soon...

At least I can now keep an eye on them as I let this company fade out of my life.

maxsol · « **Reply #37 on:** February 28, 2017, 22:33 »

Thank you, Steve so much.

The email way you suggested worked for me to. Finally got an invitation after forcing stupid, robotic, formal replies.

Quote from: steheap on February 23, 2017, 20:10

My direct email to them worked. I got the stock email about resetting my password, but when I replied to that saying that I hadn't had an invite, it appears my account was reset in the background and it all works now.

Steve

comisarul · « **Reply #38 on:** March 01, 2017, 02:05 »

Strangely I have received my invitation today but suddenly my ESP account does not say that "account is not activated for ESP".
So my account is working on ESP but I did not do anything !
Question : do I still need to follow the link given by Getty or is enough that my profile is working

?!

I see in the email that "If you already created an account on gettyimages.com (the customer-facing site) with the email address linked to your iStock account, please use this account to sign in to ESP instead of creating a new profile. "

maxsol · « **Reply #39 on:** March 01, 2017, 03:20 »

Same here.

It seems the technical guys did activate the account in the background. I think the email we all received is just a notification which sending automatically when the account activation is complete. So, your account is working now regardless of will you follow the link or will not.

Again, many thanks to all the guys suggested the newbielink:mailto:[email protected] [nonactive] way.

Quote from: comisarul on March 01, 2017, 02:05

Question : do I still need to follow the link given by Getty or is enough that my profile is working ?!

vladimir · « **Reply #40 on:** March 01, 2017, 06:40 »

Quote from: Tawng on February 28, 2017, 20:30

Yesterday I finally got a reply from a real person who solved the problem in an instant by including a new link for me to click which accepted the original invitation that I had never received.

Then today I got another message from them which confuses things slightly in having another link for me to accept the invitation (I am ignoring it). This message also includes the words "Due to an error on our part you did not receive this invitation, please accept our apologies for this delay..." It always grated with me that they didn't seem to be accepting that it was their F-up.

Hang in there, Madman, they'll get to you soon...

At least I can now keep an eye on them as I let this company fade out of my life.

I also received a mail in witch they appologise for the problems and send me a link where i can set up my esp account but when i put my email adress it says that its allready in use and that i should sign in if i have the wright credentials....I folow the link and in the end its the same error that i get. I even reset the password and still the same error occurs.........its the 7th email and the situation is exactly the same as before....what GETTY ?

RuthBlack · « **Reply #41 on:** March 01, 2017, 08:17 »

Quote from: vladimir on March 01, 2017, 06:40

Quote from: Tawng on February 28, 2017, 20:30
Yesterday I finally got a reply from a real person who solved the problem in an instant by including a new link for me to click which accepted the original invitation that I had never received.

Then today I got another message from them which confuses things slightly in having another link for me to accept the invitation (I am ignoring it). This message also includes the words "Due to an error on our part you did not receive this invitation, please accept our apologies for this delay..." It always grated with me that they didn't seem to be accepting that it was their F-up.

Hang in there, Madman, they'll get to you soon...

At least I can now keep an eye on them as I let this company fade out of my life.

I also received a mail in witch they appologise for the problems and send me a link where i can set up my esp account but when i put my email adress it says that its allready in use and that i should sign in if i have the wright credentials....I folow the link and in the end its the same error that i get. I even reset the password and still the same error occurs.........its the 7th email and the situation is exactly the same as before....what GETTY ?

I had the same issue, you need to follow the link in the email to set up a new account but make sure you use a different email address for your user name. I now have 2 ESP accounts - one for my old Flickr account and a new one for iStock. Hope that helps

maxsol · « **Reply #42 on:** March 01, 2017, 09:57 »

You don't need to set up new account. Once you received an invitation email, you can log in to ESP using your iStock email as username and iStock password.

Quote from: RuthBlack on March 01, 2017, 08:17

I had the same issue, you need to follow the link in the email to set up a new account but make sure you use a different email address for your user name. I now have 2 ESP accounts - one for my old Flickr account and a new one for iStock. Hope that helps

RuthBlack · « **Reply #43 on:** March 01, 2017, 11:02 »

Quote from: maxsol on March 01, 2017, 09:57

You don't need to set up new account. Once you received an invitation email, you can log in to ESP using your iStock email as username and iStock password.

Quote from: RuthBlack on March 01, 2017, 08:17

I had the same issue, you need to follow the link in the email to set up a new account but make sure you use a different email address for your user name. I now have 2 ESP accounts - one for my old Flickr account and a new one for iStock. Hope that helps

That didn't work for me, I could only see information about the Flickr account. I had to create a new account to see anything from iStock.

vladimir · « **Reply #44 on:** March 03, 2017, 15:10 »

I dont understand....so I have to create another email account for this login to work ? it doesent make sense...

vladimir · « **Reply #45 on:** March 06, 2017, 06:30 »

OK, I even tried to create a different email account just for the sake of logging in to ESP but of course with no luck ( duuuuuuuh

)
Still no success logging in ESP and I am sending mail after mail to contributor support and every single reply hits me with the same answer: Access the link in the email and create your esp account ( witch fails even with a fresh email account ) We're sorry.Your account is not currently set up for ESP access.Please contact us if you believe this is in error.

Anyone having the same issue ? I have tried all the methods possible like clearing the cookies,using 3 different browsers, reseting passwords, bla bla bla bla bla bla bla. AM I THAT STUPID

OK I admit that I am so please help a stupid contributor with a step by step guide please ? pretty please ?

golden_brown · « **Reply #46 on:** March 06, 2017, 06:33 »

I can't log in since this morning. I dont know...

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Author Topic: ESP: All Invites have been sent out (Read 17683 times)

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