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Author Topic: ESP: All Invites have been sent out  (Read 5534 times)

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ModernPics

  • Capture the Moment
« on: February 13, 2017, 12:00 »
+4
If I get another reply to my open case/ticket - emails from Getty that states:

All invites are now sent out; please follow the instructions in the email.

I am going to SCREAM!

OMG, Now going on 4 emails that I have sent, every one of them, that I have sent states: 
I had an active contributor account in December of 2016, and never did or "cannot" find the invite email to ESP, (yes perhaps my spam systems blocked it) maybe it was deleted by accident. And I mention, please help - can you resend the invite.

Every gosh darn email is the same reply as if they did not even read my email.

Follow the instructions in the invite email, then it say's if you do not have the invite email, try resetting your Getty account password, which I have done three times and also note that in each of the emails I send to them.

How can this be happening to such a professional org such as Getty?

Forgive my frustrations but come on. I even left a voice mail message in the Contributor Voice Mail Box, which they will send you to if you call Getty Corporate.

So frustrating and so hard to believe.

« Last Edit: February 13, 2017, 12:02 by ModernPics »


« Reply #1 on: February 13, 2017, 12:08 »
+1
If I get another reply to my open case/ticket - emails from Getty that states:

All invites are now sent out; please follow the instructions in the email.

I am going to SCREAM!

OMG, Now going on 4 emails that I have sent, every one of them, that I have sent states: 
I had an active contributor account in December of 2016, and never did or "cannot" find the invite email to ESP, (yes perhaps my spam systems blocked it) maybe it was deleted by accident. And I mention, please help - can you resend the invite.

Every gosh darn email is the same reply as if they did not even read my email.

Follow the instructions in the invite email, then it say's if you do not have the invite email, try resetting your Getty account password, which I have done three times and also note that in each of the emails I send to them.

How can this be happening to such a professional org such as Getty?

Forgive my frustrations but come on. I even left a voice mail message in the Contributor Voice Mail Box, which they will send you to if you call Getty Corporate.

So frustrating and so hard to believe.

If you read through past forum threads about Getty/Istock it is to be expected, this is what you sign up for, a complainers paradise..

steheap

  • Author of best selling "Get Started in Stock"

« Reply #2 on: February 13, 2017, 12:14 »
0
I think I am in the same position - no sign of any sign-up email even though I have checked all possible folders including Spam. I did manage to get at user name by saying that I had forgotten it, but all I get from ESP is:

We're sorry.

Your account is not currently set up for ESP access.

I've tried the "contact us if you think this is an error" link but nothing from them so far.

Steve

« Reply #3 on: February 13, 2017, 13:23 »
+2
If I get another reply to my open case/ticket - emails from Getty that states:

All invites are now sent out; please follow the instructions in the email.

I am going to SCREAM!

OMG, Now going on 4 emails that I have sent, every one of them, that I have sent states: 
I had an active contributor account in December of 2016, and never did or "cannot" find the invite email to ESP, (yes perhaps my spam systems blocked it) maybe it was deleted by accident. And I mention, please help - can you resend the invite.

Every gosh darn email is the same reply as if they did not even read my email.

Follow the instructions in the invite email, then it say's if you do not have the invite email, try resetting your Getty account password, which I have done three times and also note that in each of the emails I send to them.

How can this be happening to such a professional org such as Getty?

Forgive my frustrations but come on. I even left a voice mail message in the Contributor Voice Mail Box, which they will send you to if you call Getty Corporate.

So frustrating and so hard to believe.

same here....its like they are not even reading what we are saying.... >:(

« Reply #4 on: February 13, 2017, 13:46 »
0
I think I am in the same position - no sign of any sign-up email even though I have checked all possible folders including Spam. I did manage to get at user name by saying that I had forgotten it, but all I get from ESP is:

We're sorry.

Your account is not currently set up for ESP access.

I've tried the "contact us if you think this is an error" link but nothing from them so far.

Steve

Steve, did you tried to go on the https://esp.gettyimages.com/sign-in page?
You will be asked for your username (it must be the email address you use for iStock, not your user name) and the password.
Probably the password will not work.
So click on "password" under the login box (Forgot your username or password?).
You will receive an email to reset the password.

I did that and it worked for me.

ModernPics

  • Capture the Moment
« Reply #5 on: February 13, 2017, 15:11 »
0
I think I am in the same position - no sign of any sign-up email even though I have checked all possible folders including Spam. I did manage to get at user name by saying that I had forgotten it, but all I get from ESP is:

We're sorry.

Your account is not currently set up for ESP access.

I've tried the "contact us if you think this is an error" link but nothing from them so far.

Steve

Exactly,

Getty, have yet to address this error.

I assume they have no idea at this point "how to" fix it.

Same exact error I am getting, among many others I am sure.


ModernPics

  • Capture the Moment
« Reply #6 on: February 13, 2017, 15:18 »
0
I think I am in the same position - no sign of any sign-up email even though I have checked all possible folders including Spam. I did manage to get at user name by saying that I had forgotten it, but all I get from ESP is:

We're sorry.

Your account is not currently set up for ESP access.

I've tried the "contact us if you think this is an error" link but nothing from them so far.

Steve

Steve, did you tried to go on the https://esp.gettyimages.com/sign-in page?
You will be asked for your username (it must be the email address you use for iStock, not your user name) and the password.
Probably the password will not work.
So click on "password" under the login box (Forgot your username or password?).
You will receive an email to reset the password.

I did that and it worked for me.

I did exactly this process, and same error thrown, "Your account is not setup in ESP"

I find it amazing, that there is none whom can just add us to ESP, to be honest - it is a vicious circle, as just sending out template emails and responses just add's to the frustration and only builds upon the amount of support emails and mounting pressure that whom ever is trying to tame this out of control migration.

They may think that just responding will help the numbers of emails / tickets / error reports, but does nothing but adds more to the PILE of unhappy clients that put their heart and soul into the passion they have for photography and contributing to the catalog of Getty with nothing more than hoping for Sales to earn their commission.

Someone over there has to take control of this.

Perplexed.

Dave

« Last Edit: February 13, 2017, 15:20 by ModernPics »

« Reply #7 on: February 13, 2017, 15:19 »
0
Ugh what a mess. I was waiting patiently, trying not to get upset about that missing ESP email but I also have never received the login email...

I tried to reset my password on ESP but also never received an email although the ESP site stated that the instructions have been sent to my email.

So I wrote to support.......

Pff.

steheap

  • Author of best selling "Get Started in Stock"

« Reply #8 on: February 13, 2017, 19:57 »
0
Quote
Steve, did you tried to go on the https://esp.gettyimages.com/sign-in page?
You will be asked for your username (it must be the email address you use for iStock, not your user name) and the password.
Probably the password will not work.

Yes, I do this and then get to that error page

Steve

« Reply #9 on: February 13, 2017, 20:14 »
0
Add me to the list: no e-mail received -> reset password -> "account not set-up in ESP" -> no answer to my e-mail.
Been there since 2006.

ModernPics

  • Capture the Moment
« Reply #10 on: February 13, 2017, 20:26 »
0
https://esp.gettyimages.com

Reply to this thread if you encounter after logging into ESP and are thrown this error: 

------------------------------------------------------
We're sorry.

Your account is not currently set up for ESP access.

------------------------------------------------------

Now this would be after "resetting" your password on the Getty Site as what seems to be the current suggested fix.

Maybe just maybe there might be "someone" whom is with Getty that will put this on the fix list ;)


« Reply #11 on: February 14, 2017, 04:36 »
0
I got an invitation and I have an access to ESP but I can't find any of my images whatsoever :D There is only some old information about royalties from long time ago when I was still selling music on Istock. I log in every day to see if my images will magically appear somewhere, but so far no success. So, I currently don't see any of my images neither in my Istock contributor's area, nor on ESP.

So, I wanted to contact support using their contact form on ESP. Click the attachment to see what I got.

« Last Edit: February 14, 2017, 04:48 by Dreamframer »

« Reply #12 on: February 14, 2017, 13:18 »
+4
I have never received mine too and my portfolio is 18.000 and their share is 8.000 $/month with me....
i'm getting tired of them and their policy to ignore photographers
I'm starting to want to do a law suit against them , any photographer who a quite big portfolio or revenue (around a 1000$ min) is welcome to contact me to join our forces ...
i am actually in Colombia for a trip until mid march
From this date i will post a thread on this forum and start action
like contacting lawyers but also by contacts all the french magazine that i know (and from my 30 years in this job , i know a lot ) to warn them of the situation you can do the same on his side ...
it's time for a massive attack and make them know what are the French exception artist support and cultural law
don't be afraid you have nothing to loose regarding their new deal and don't believe because they are Goliath you can't be David ....
« Last Edit: February 14, 2017, 13:22 by franckcamhi »

« Reply #13 on: February 14, 2017, 13:20 »
+3
Or you could accept that they are the worst and stop working with them.

« Reply #14 on: February 14, 2017, 13:40 »
0
I have never received mine too and my portfolio is 18.000 and their share is 8.000 $/month with me....
i'm getting tired of them and their policy to ignore photographers
I'm starting to want to do a law suit against them , any photographer who a quite big portfolio or revenue (around a 1000$ min) is welcome to contact me to join our forces ...
i am actually in Colombia for a trip until mid march
From this date i will post a thread on this forum and start action
like contacting lawyers but also by contacts all the french magazine that i know (and from my 30 years in this job , i know a lot ) to warn them of the situation you can do the same on his side ...
it's time for a massive attack and make them know what are the French exception artist support and cultural law
don't be afraid you have nothing to loose regarding their new deal and don't believe because they are Goliath you can't be David ....

Correct me if I'm wrong, but I think I remember reading here that we're not allowed to sue them per the ASA. Perhaps Shadysue can clarify? Thanks.

steheap

  • Author of best selling "Get Started in Stock"

« Reply #15 on: February 16, 2017, 09:10 »
0
Did this get solved for anyone on this thread. Nothing at all for me - I still get the error message that ESP is not set up when I try to log on, still no email with my unique link, still no contact from Getty/iStock

Steve

ShadySue

  • There is a crack in everything
« Reply #16 on: February 16, 2017, 09:25 »
+1
I have never received mine too and my portfolio is 18.000 and their share is 8.000 $/month with me....
i'm getting tired of them and their policy to ignore photographers
I'm starting to want to do a law suit against them , any photographer who a quite big portfolio or revenue (around a 1000$ min) is welcome to contact me to join our forces ...
i am actually in Colombia for a trip until mid march
From this date i will post a thread on this forum and start action
like contacting lawyers but also by contacts all the french magazine that i know (and from my 30 years in this job , i know a lot ) to warn them of the situation you can do the same on his side ...
it's time for a massive attack and make them know what are the French exception artist support and cultural law
don't be afraid you have nothing to loose regarding their new deal and don't believe because they are Goliath you can't be David ....

Correct me if I'm wrong, but I think I remember reading here that we're not allowed to sue them per the ASA. Perhaps Shadysue can clarify? Thanks.

I don't live in any of the stated legislations, so my opinion about the ASA is no more valid than yours. In my legislation, unfair contracts are null and void.

outoftheblue

« Reply #17 on: February 16, 2017, 10:32 »
0
If I get another reply to my open case/ticket - emails from Getty that states:

All invites are now sent out; please follow the instructions in the email.

I am going to SCREAM!

OMG, Now going on 4 emails that I have sent, every one of them, that I have sent states: 
I had an active contributor account in December of 2016, and never did or "cannot" find the invite email to ESP, (yes perhaps my spam systems blocked it) maybe it was deleted by accident. And I mention, please help - can you resend the invite.

Every gosh darn email is the same reply as if they did not even read my email.

Follow the instructions in the invite email, then it say's if you do not have the invite email, try resetting your Getty account password, which I have done three times and also note that in each of the emails I send to them.

How can this be happening to such a professional org such as Getty?

Forgive my frustrations but come on. I even left a voice mail message in the Contributor Voice Mail Box, which they will send you to if you call Getty Corporate.

So frustrating and so hard to believe.

Same experience here. I sent 3 emails and always got the same message.


outoftheblue

« Reply #18 on: February 16, 2017, 10:34 »
0
Or you could accept that they are the worst and stop working with them.

I did. Stopped new uploads years ago, and also deleted most of my port.
But still I want to see what they are doing with my remaining photos and videos, and my money.
Wish I had deleted everything before this mess.

« Reply #19 on: February 16, 2017, 19:52 »
0
So I never got the email. But I learned thought the forums leaned that you can sign in at the web address and then use the forgot name link and they did email me a login name. When I got in I saw they had my email address incorrect. In fact I had changed it through a support ticket, because I was not getting all the stuff from Getty that others were getting. I had been using an AOL account that I used when I signed up in 2007. And I know that AOL has a spam block that blocks some emails from some sites from ever even getting into my spam box.  I have the same problem with Fine Art America. Certain emails never make it while others do. It is a known AOL thing. So any way when I finally got the email changed, I started getting notices from Getty again. But I had to change my email address in my ESP from AOL to my other email profile, even though it was changed a couple of months back and I was getting other notices. This may be helpful to others who have changed email since joining.

« Reply #20 on: February 16, 2017, 22:27 »
0
Did this get solved for anyone on this thread. Nothing at all for me - I still get the error message that ESP is not set up when I try to log on, still no email with my unique link, still no contact from Getty/iStock

Steve
No, although I almost got in yesterday. After receiving an unhelpful generic reply from them I reset my password again and at first it seemed to work with my full name showing in the top right corner but as soon as I clicked anything ("continue to ESP" I think it said) I got the "not currently set up for ESP access" message. And that's all I have gotten since.

ModernPics

  • Capture the Moment
« Reply #21 on: February 19, 2017, 11:18 »
+2
I am happy to say my account is now fully working as of a few days ago. 02/15/17

I  was quite diligent in pursuing the fix, as all of you are I am sure.

I did confirm from one of the replies, and they apologized about all the default style emails and replies.

Where I saw progress is when one of my email requests was turned into a real support ticket, from one of the reps that I recently started to get consistent replies from.

Once that took place, I was sent an email with a link, pretty much the invite email and all is well now.

So I hope this is a sign for others that resolution is coming soon. Just stay with it.

Dave

« Last Edit: February 19, 2017, 11:22 by ModernPics »

steheap

  • Author of best selling "Get Started in Stock"

« Reply #22 on: February 19, 2017, 12:22 »
+1
That's great! I still haven't had one reply to my filling in the error reporting form on the ESP website. Did you email their support team directly? Would you mind sharing that email?

Steve

outoftheblue

« Reply #23 on: February 19, 2017, 12:33 »
0
That's great! I still haven't had one reply to my filling in the error reporting form on the ESP website. Did you email their support team directly? Would you mind sharing that email?
Steve


This is the email that I eventually got after filling their form 5 times.
Of course these suggestions are useless, but you can try to reply as they say.

It was sent from ESPloginhelp@gettyimages.com

I didn't receive any answer, but some say they did so it's worth trying.

Quote
Thank you for contacting ESP login help. It looks like you have an issue with the ESP single sign on, so please carefully read the general guidance below.

If you did not receive an invitation, you may have previously registered your iStock account via Getty Images already. Please try accessing your ESP account by resetting your password in ESP using the email address connected to your iStock account.

INVITATIONS

All invitations to ESP have been sent out. Please log in with the ESP username you received in your invitation email and the password you created, NOT your iStock member name and password.

If you are already registered in ESP as an iStock videographer, you were not sent a new invitation email last week. When you log in to esp.gettyimages.com using your video login credentials, you should see the new ESP landing page and that weve updated your account by adding any other approved file types.

- -

PASSWORD RESET

If you need to request a password reset, please make sure you put your email address in both the username and email address fields. If you still do not receive the password reset email from the ESP site, please try resetting your password through Getty Images using your ESP username and email address here: https://www.gettyimages.ca/forgot-password

- -

ESP SUPPORT

If you were able to log in to your account, please see our ESP Support forum thread in the Contributor Community for any questions or issues about the new ESP site.

https://contributors.gettyimages.com/forum/default.aspx?g=posts&t=6639#post68123

Please note that this email is for ESP log in issues only. If you further assistance, please create a support ticket in your ESP account.

- -

FURTHER ASSISTANCE

If you are still unable to log in to your account, please respond to this email.

Please note: if you are an approved iStock videographer but have never uploaded a file via esp, you may have a pending invitation from several years ago. If you think this applies to you, please respond back and we will take a closer look and resend you that existing open invitation.

If you are still unable to log in after trying all of the above, please try the clearing your internet browser cache and cookies and then logging in. If this does not help, please respond to this email.

Sincerely,

Contributor Relations

iStock by Getty Images

www.istock.com | www.gettyimages.com


ModernPics

  • Capture the Moment
« Reply #24 on: February 20, 2017, 00:30 »
+1
That's great! I still haven't had one reply to my filling in the error reporting form on the ESP website. Did you email their support team directly? Would you mind sharing that email?

Steve

I sent emails to ESPloginhelp@gettyimages.com along with using the support form as others have done.

Took about 3 weeks, and sent about 5 emails over that time, with a final resolution. The rep at ESPloginhelp@gettyimages.com was the one it seemed, that setup a ticket for me, as you cannot build a contributor ticket if you do not have access to ESP.

Hope that helps a little

Dave
« Last Edit: February 20, 2017, 00:40 by ModernPics »


 

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