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Author Topic: ESP: REVISE, why, where, how, what the heck?! :-O  (Read 3447 times)

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« on: March 16, 2017, 22:03 »
+2
Hi guys,
I'm finally OK with deep meta 3.x (except for the previously uploaded files that DM itself added too much keywords to).

Now I'm Starting to receive ESP batch reviews e-mails that contain summaries with "Some items require revisions.".

I go online in the Extra Sensory Perception page and wow,  :o, I can find out exceptional details like this: "revise".

 ::) er... revise WHAT? Where? How? and  most important of all WHY? There are no clickable links, there are no explanations, no details, nothing of nothing.

Ok, guys, I'm not good for getty? ok, I am in iStock and you are earning lots of money ALSO with my files. Good. So they aren't useless. That means I have this minimum right to know what the heck is happening about these reviews:

WHY are files rejected?
WHY are files to revise?
HOW can I revise them, given the God's gift to know why in the world they have to?

Have you, other contributors, found this thing online or did you find something useful and I'm wrong because there is plenty of solutions that I ignore? Thanks you all.

Oh, of course you can ask "but dude, why are you asking this HERE?" :)
Because in the end of all there very useful e-mails there is a very useful statement saying:

If you need further assistance with your Image contributions, please email us here. (here is: ESPStillsHelp AT gettyimages.com )

Good. And what do you think that happens if you write your questions to this very very very useful e-mail address?

In 3 seconds you receive this automated (very userful) answer:

ATTENTION: Thank you for contacting us, but this email address is no longer in use. Please instead:
 
1.       Sign-in to the Getty Images | iStock contributor system, ESP: https://esp.gettyimages.com 
This is our new system which gives you single sign-in access to ESP, the Contributor Community website and Account Management. 
Once signed in please use the Need Help? link in the top right corner.  From that page you have access to FAQs, links to Account Management if you need to update or access your account information and the ability to contact us if needed.

2.       If you have problems signing in to ESP there is an option to contact us for sign-in help.
 
We hope this helps you find what you need.
 
Many thanks,
Contributor Services and Relations


Oh good. You HOPE.
And if we don't find what we need? I looked for the word "revise" "revision" and so on for hours.
And here I am.

:(
« Last Edit: March 16, 2017, 22:11 by zorba »


« Reply #1 on: March 17, 2017, 02:19 »
+1
Since you uploaded them with DeepMeta, the easiest is to right-click the file (or ctrl-click on a Mac) in the list in DeepMeta and select "View on ESP site". (first screenshot).

That will take open your browser directly on the ESP page for that batch. Click the thumbnail of the image to be "revised", and you will see the "revision reason" at the right hand. I've included an example from one of my own test batches, to show how it looks. (second screenshot).

Then do whatever the revision text says, if possible.

A revision is like a kind of "probation" where you get a second chance before the file being rejected ;)

PS. I'm currently working on showing this info right in DeepMeta itself and let you do it all there.
Still, it's not bad to learn your way around the ESP site, you'll need this from time to time.

« Reply #2 on: March 19, 2017, 20:03 »
0
Since you uploaded them with DeepMeta, the easiest is to right-click the file (or ctrl-click on a Mac) in the list in DeepMeta and select "View on ESP site". (first screenshot).

That will take open your browser directly on the ESP page for that batch. Click the thumbnail of the image to be "revised", and you will see the "revision reason" at the right hand. I've included an example from one of my own test batches, to show how it looks. (second screenshot).

Then do whatever the revision text says, if possible.

A revision is like a kind of "probation" where you get a second chance before the file being rejected ;)

PS. I'm currently working on showing this info right in DeepMeta itself and let you do it all there.
Still, it's not bad to learn your way around the ESP site, you'll need this from time to time.

thanks Franky! very helpful! :)

« Reply #3 on: April 20, 2017, 07:14 »
0
Thanks Franky. That helped me. Now how do I see the keywords for the files?

« Reply #4 on: April 21, 2017, 00:40 »
0
Thanks Franky. That helped me. Now how do I see the keywords for the files?
Could you explain a little more? Where do you want to see the keywords? Do you mean see the keywords on the ESP site when you do a revision?

Thanks

« Reply #5 on: April 21, 2017, 01:52 »
0
I have stopped uploading since the word ESP came into existence (stupid me :  thinking it would "go away" if I just ignored it haha), but now there is a possibility that another site is selling the rights to one of my images.  I have already managed to find the file number on Istock.  I am not on Deepmeta, so do any of you know a way to edit the keywords (or better : disable the image) ?   If I can edit the keywords, I can make the image "unsearchable" during the time that Getty/Istock need to delete it (as I expect they will need a LOT of time to do that - simply contacting them is a huge task!).

ShadySue

  • There is a crack in everything
« Reply #6 on: April 21, 2017, 02:23 »
0
You cannot edit or remove keywords, and only they can deactivate files at their discretion.   >:(

« Reply #7 on: April 21, 2017, 03:25 »
0
You cannot edit or remove keywords, and only they can deactivate files at their discretion.   >:(

Thanks!   I'll prepare for the battle by collecting all e-mail addresses of Istock & Getty, so IF the rights of this image are sold, I can send my request to all of them in one go :-)

ShadySue

  • There is a crack in everything
« Reply #8 on: April 21, 2017, 04:00 »
0
I'm confused about what you mean about "another site is selling rights to your image". Do you mean an iS partner, e.g. Thinkstock, one of their 'associate' sites like Spiderpics, a totally unrelated site which has stolen you image, you have sent the image to another agency which you would prefer to sell the image, or ...?

« Reply #9 on: April 21, 2017, 04:12 »
0
I'm confused about what you mean about "another site is selling rights to your image". Do you mean an iS partner, e.g. Thinkstock, one of their 'associate' sites like Spiderpics, a totally unrelated site which has stolen you image, you have sent the image to another agency which you would prefer to sell the image, or ...?

No, it's just Dreamstime who sent me a request for "buy the rights".  I'm not exclusive at IS, so my images are also at SS, DST etc.  At DST I have put all images at "rights not for sale", so if there's a request of a client, they cannot sell the rights without consulting me first.  IF (it rarely happens, hence the "IF" in capital letters) the clients decides to pay the price, then I have 72 hours to remove the image on all other sites.  That is no problem with most sites ... except Istock of course ...

« Reply #10 on: April 21, 2017, 05:18 »
0
Thanks Franky. That helped me. Now how do I see the keywords for the files?
Could you explain a little more? Where do you want to see the keywords? Do you mean see the keywords on the ESP site when you do a revision?

Thanks
Yes. Just getting used to their setup. I was concerned that the file data wasn't attached and now I see that it is. All is good. Thanks for your quick response.

« Reply #11 on: April 21, 2017, 08:48 »
0
Thanks Franky. That helped me. Now how do I see the keywords for the files?
Could you explain a little more? Where do you want to see the keywords? Do you mean see the keywords on the ESP site when you do a revision?

Thanks
Yes. Just getting used to their setup. I was concerned that the file data wasn't attached and now I see that it is. All is good. Thanks for your quick response.
OK, makes sense now. Thanks!

ShadySue

  • There is a crack in everything
« Reply #12 on: April 21, 2017, 08:52 »
+1
I'm confused about what you mean about "another site is selling rights to your image". Do you mean an iS partner, e.g. Thinkstock, one of their 'associate' sites like Spiderpics, a totally unrelated site which has stolen you image, you have sent the image to another agency which you would prefer to sell the image, or ...?

No, it's just Dreamstime who sent me a request for "buy the rights".  I'm not exclusive at IS, so my images are also at SS, DST etc.  At DST I have put all images at "rights not for sale", so if there's a request of a client, they cannot sell the rights without consulting me first.  IF (it rarely happens, hence the "IF" in capital letters) the clients decides to pay the price, then I have 72 hours to remove the image on all other sites.  That is no problem with most sites ... except Istock of course ...

That's fine. I've read that often these 'buy the rights' things don't actually actualise, but if yours do, you should be able to get it deactivated on iS, but I'm not sure they could do it within 72 hours. You can only try. You could always ask for the file to be deactivated, then resubmit it again if the DT sale doesn't go through.

« Reply #13 on: May 04, 2017, 18:20 »
0
Hello, I am a new contributor of Istock using their new platform ESP since February 2017. I have no problem with the creative stills, they review them very fast, just in hrs. But I have three Editorial Still awaiting for review since March 29, it is normal to wait such a long time to get reviewed editorial photos in Istock?

Thank you for your time and help

Ruben

ShadySue

  • There is a crack in everything
« Reply #14 on: May 04, 2017, 18:54 »
0
Hello, I am a new contributor of Istock using their new platform ESP since February 2017. I have no problem with the creative stills, they review them very fast, just in hrs. But I have three Editorial Still awaiting for review since March 29, it is normal to wait such a long time to get reviewed editorial photos in Istock?

Thank you for your time and help

Ruben

Apparently (from reading other sources) there is a problem with editorials, maybe a bug, maybe some problem about recategorising them as 'creative unreleased', something else, or some combination. But it seems you're not alone.

« Reply #15 on: May 04, 2017, 22:47 »
0
I have no problem with the creative stills, they review them very fast, just in hrs. But I have three Editorial Still awaiting for review since March 29, it is normal to wait such a long time to get reviewed editorial photos in Istock?

That's quite a dilemma. I notice with a lot of stock agencies, editorial content gets reviewed quicker because there's a chance that the image may be newsworthy. So they do get higher priority overall. If iStock are having issues with editorial images, then that really makes them look incompetent and behind the competition. By the way, I don't submit editorial content to them anymore because their new website design prevented me from doing so. Well, it's their loss.

« Reply #16 on: May 05, 2017, 08:46 »
0
 "If iStock are having issues with editorial images, then that really makes them look incompetent and behind the competition." Not really they ARE incompetent and behind the competition...I have some editorals sitting awaiting review for a few weeks...not worth any effort to chase it up.

ShadySue

  • There is a crack in everything
« Reply #17 on: May 05, 2017, 11:57 »
0
I have no problem with the creative stills, they review them very fast, just in hrs. But I have three Editorial Still awaiting for review since March 29, it is normal to wait such a long time to get reviewed editorial photos in Istock?

That's quite a dilemma. I notice with a lot of stock agencies, editorial content gets reviewed quicker because there's a chance that the image may be newsworthy. So they do get higher priority overall. If iStock are having issues with editorial images, then that really makes them look incompetent and behind the competition. By the way, I don't submit editorial content to them anymore because their new website design prevented me from doing so. Well, it's their loss.

It's possible (but I'm surmising) that iS's house editorial togs have been putting a lot of pressure on them re hot news. Certainly, they're not taking celebs, politicians, sports even with credentials, and it may be the same for hot news. Also the rebranding of iStock editorials mirrored to Getty* as 'creative unreleased', which means absolutely nothing but isn't to be seen as 'Editorial', even though their rules are pretty strict.

*Although exclusives were promised that all editorials would be mirrored on Getty, after being mirrored, then removed, then after a long time some portion were reinstated, they were called 'creative unreleased' and any images not lucky enough to make the first transfer under this renaming haven't gone over. Looking at my own editorials, I don't see any difference in quality or subject matter between those which were transferred and those which weren't, so another of these broken promises.

Alamy have a live news updating system, which might be worth exploring if you have a lot of access to hot news. Out in the boonies, very little of more-than-local interest happens, but if you can get to things, and upload them, before local newspaper shooters, you could be onto a good thing there. They actively push live news out to relevant publications.

« Reply #18 on: May 05, 2017, 12:10 »
0
I have no problem with the creative stills, they review them very fast, just in hrs. But I have three Editorial Still awaiting for review since March 29, it is normal to wait such a long time to get reviewed editorial photos in Istock?

That's quite a dilemma. I notice with a lot of stock agencies, editorial content gets reviewed quicker because there's a chance that the image may be newsworthy. So they do get higher priority overall. If iStock are having issues with editorial images, then that really makes them look incompetent and behind the competition. By the way, I don't submit editorial content to them anymore because their new website design prevented me from doing so. Well, it's their loss.

It's possible (but I'm surmising) that iS's house editorial togs have been putting a lot of pressure on them re hot news. Certainly, they're not taking celebs, politicians, sports even with credentials, and it may be the same for hot news. Also the rebranding of iStock editorials mirrored to Getty* as 'creative unreleased', which means absolutely nothing but isn't to be seen as 'Editorial', even though their rules are pretty strict.

*Although exclusives were promised that all editorials would be mirrored on Getty, after being mirrored, then removed, then after a long time some portion were reinstated, they were called 'creative unreleased' and any images not lucky enough to make the first transfer under this renaming haven't gone over. Looking at my own editorials, I don't see any difference in quality or subject matter between those which were transferred and those which weren't, so another of these broken promises.

Alamy have a live news updating system, which might be worth exploring if you have a lot of access to hot news. Out in the boonies, very little of more-than-local interest happens, but if you can get to things, and upload them, before local newspaper shooters, you could be onto a good thing there. They actively push live news out to relevant publications.

Thank you soo much for all the replies. I am in Alamy from January 2017...500 photos not sell yet...most are editorial from my last trips...I like Alamy New, I uploaded some in eastern bu I am living in a very small city...200.000 habitants in Greece...no so much new...So, I will wait what happen with my editorial stills in Istock...I upload the same in Shutterstock and in Dreamstime...about editorial in Alamy, I used the RF license with tick Editorial use only...since I uploaded the editorial photos as RF in shutter and Istock, I dont want to have problem to put them as Manage license....otherwise...I will have problem with in incompatibility of the license.

ShadySue

  • There is a crack in everything
« Reply #19 on: May 05, 2017, 12:21 »
+1
Again, it depends which agencies are seen as places for news, whether hot or not.
I have a photo of a particular police helicopter on iStock editorial. And it happened that subsequently that very one was involved in a horrendous crash killing and injuring several people.  Not that I want to cash in on others' misery, but my file (appropriately keyworded and searchable) didn't sell once, and what I was seeing in the news coverage, until actual images from the site came through was 'similar' helicopters, meaning iStock wasn't being considered as a possible source of an image.
« Last Edit: May 06, 2017, 17:15 by ShadySue »

« Reply #20 on: May 06, 2017, 15:30 »
+2
I didn't delete my istock account but i stopped wasting time with it months ago. Thought it would get better with the new thing called ESP but it's even worse. I won't waste my precious time with trying to upload my work taking longer time to upload than create them sometimes.



 

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