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Author Topic: ESP  (Read 49298 times)

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drd

« Reply #300 on: February 17, 2017, 12:06 »
+3
If there is anyone here on this forum that can access the new getty forums could you please post this print screen to let istock what is happening. I made a screenshot because their support team seems to NOT understand what we are writing to them and keeps on replying with the same email.  >:(
thanks for your help

It's called organized theft.


« Reply #301 on: February 19, 2017, 01:50 »
0
So 20th is just round the corner. What are the hopes that we'll finally get to see our earnings

« Reply #302 on: February 19, 2017, 03:39 »
+2
So 20th is just round the corner. What are the hopes that we'll finally get to see our earnings
hope not expectation

« Reply #303 on: February 19, 2017, 12:26 »
+1
I joined istock recently (before eps advent)

In other agencies I can see lastest sale and the dollars it brought me. I can see the sales of a day etc...etc...

At istock I have had difficulty in understanding the latest sale....my question is.....on ESP where I can see the latest sale and the dollars earning with the latest sale???


« Reply #304 on: February 19, 2017, 13:02 »
+1
I joined istock recently (before eps advent)

In other agencies I can see lastest sale and the dollars it brought me. I can see the sales of a day etc...etc...

At istock I have had difficulty in understanding the latest sale....my question is.....on ESP where I can see the latest sale and the dollars earning with the latest sale???
I don't think anyone really knows yet......even Istock. I think all we can do is hang on and hope for the best or just quit.

« Reply #305 on: February 19, 2017, 13:06 »
0
Thanks a lot! I thought I was stupid  ;D

« Reply #306 on: February 19, 2017, 22:02 »
+3
It's the 20th in my part of the world... nothing yet! Anyone have any figures yet?

« Reply #307 on: February 20, 2017, 04:45 »
+3
Nothing here...What a surprise !

Paulo M. F. Pires

  • "No Gods No Masters"

« Reply #308 on: February 20, 2017, 05:55 »
+1
I'm afraid that account's balance carried out ( below 100$ ) will appear by 2018..  They will prioritize Jan statements and Payments, and solving 1.000 issues over this unification process. Could be worst...

« Reply #309 on: February 20, 2017, 06:28 »
+1
I received this ....

Statements delayed

Dear contributor, Wed like to inform you about a technical system issue that will affect the timeline of the January 2017 royalty statements. Royalty statements will be delayed by a day or two due to a temporary technical problem. We are working to address this technical issue as quickly as possible. We will update this message once all statements are available and we apologize for any inconvenience caused by this issue. Please note: This issue impacts the January 2017 royalty statements only. Payments are not impacted and will arrive according to our normal schedule. Thank you, Getty Images Contributor Services

« Reply #310 on: February 20, 2017, 06:47 »
+1
I received this ....

Statements delayed

Dear contributor, Wed like to inform you about a technical system issue that will affect the timeline of the January 2017 royalty statements. Royalty statements will be delayed by a day or two due to a temporary technical problem. We are working to address this technical issue as quickly as possible. We will update this message once all statements are available and we apologize for any inconvenience caused by this issue. Please note: This issue impacts the January 2017 royalty statements only. Payments are not impacted and will arrive according to our normal schedule. Thank you, Getty Images Contributor Services

Technical issues... Again haha.  I didn't get any email about this and my earnings tabel is still blank...

« Reply #311 on: February 20, 2017, 06:58 »
+1
No email, message in ESP ...

« Reply #312 on: February 20, 2017, 07:13 »
0
If there is anyone here on this forum that can access the new getty forums could you please post this print screen to let istock what is happening. I made a screenshot because their support team seems to NOT understand what we are writing to them and keeps on replying with the same email.  >:(
thanks for your help

Hello!

I had the same problem. The situation is like this:

1) You are a video contributor (even if you do not have many videos - I don't know your situation)
2) Video contributors were sent in the past invitation to ESP. That is why you did not received one this month.
3) Your ESP account needs activation. That is why you get that error.
4) You received in the past (1-2 years ago) ESP account activation e-mail but you did not activate.
5) If you find that e-mail it contains the link needed to activate. That is all. Otherwise you need to wait for their response.

« Reply #313 on: February 20, 2017, 07:28 »
+1
I received this ....

Statements delayed

Dear contributor, Wed like to inform you about a technical system issue that will affect the timeline of the January 2017 royalty statements. Royalty statements will be delayed by a day or two due to a temporary technical problem. We are working to address this technical issue as quickly as possible. We will update this message once all statements are available and we apologize for any inconvenience caused by this issue. Please note: This issue impacts the January 2017 royalty statements only. Payments are not impacted and will arrive according to our normal schedule. Thank you, Getty Images Contributor Services

Technical issues... Again haha.  I didn't get any email about this and my earnings tabel is still blank...

In Your Account Management in ESP, under Messages is the announcement

« Reply #314 on: February 20, 2017, 07:31 »
0
When I go to the Royalties tab, then the Export tab and download the "iStock Historical Royalties" file all the past earnings stated there for each month are wrong when compared to this info http://www.istockphoto.com/user_stats.php?Offset=0&DownloadsGraphFileType [nofollow] and what I actually got paid. Anyone else have slightly different numbers there? And I dont mean just December, but all the months.

« Reply #315 on: February 20, 2017, 08:29 »
+1

  Date: 21/03/2016 12:46
  Statements delayed
Dear contributor, Wed like to inform you about a technical system issue that will affect the timeline of the January 2017 royalty statements. Royalty statements will be delayed by a day or two due to a temporary technical problem. We are working to address this technical issue as quickly as possible. We will update this message once all statements are available and we apologize for any inconvenience caused by this issue. Please note: This issue impacts the January 2017 royalty statements only. Payments are not impacted and will arrive according to our normal schedule. Thank you, Getty Images Contributor Services

THIS IS THE TEXT I HAVE CUT AND PASTE FROM MY ACCOUNT MANAGEMENT. AS YOU CAN SEE THE DATE IS MARCH OF LAST YEAR. I THINK THEY HAVE ALSO A PROBLEM OF DATE!

« Reply #316 on: February 20, 2017, 08:47 »
+2
^^^
No they don't have a problem with the date, they knew from March last year they were going to screw it up.

« Reply #317 on: February 20, 2017, 08:49 »
0
Hope problems will be fixed soon

« Reply #318 on: February 20, 2017, 09:19 »
+2
Payments are not impacted and will arrive according to our normal schedule.

Just wondering what their "Normal Schedule" is. Everything that had to do with this whole ESP transformation was at least delayed for a week so I do not expect to receive a payment this week.... if there is any payment due, that's still the question.

H2O

« Reply #319 on: February 20, 2017, 09:42 »
+3
What is going on, I have no idea when I will be paid or how much or what images have sold and when.

Is this site about to shut down owing everyone money.

« Reply #320 on: February 20, 2017, 10:53 »
+1
When I go to the Royalties tab, then the Export tab and download the "iStock Historical Royalties" file all the past earnings stated there for each month are wrong when compared to this info http://www.istockphoto.com/user_stats.php?Offset=0&DownloadsGraphFileType and what I actually got paid. Anyone else have slightly different numbers there? And I dont mean just December, but all the months.


Does your "old" iStock daily statistics page show you any PP (Partner Program) sales, the ones in green, as of December 2016? In my case no, so even though this is better than still-empty ESP, we don't have the full picture how much IS/Getty owes us since end of December...

ModernPics

  • Capture the Moment
« Reply #321 on: February 20, 2017, 11:19 »
0
I have heard that the stats target for today the 20th, is now pushed out - not this week, no eta as of yet.

KB

« Reply #322 on: February 20, 2017, 11:41 »
+1
If there is anyone here on this forum that can access the new getty forums could you please post this print screen to let istock what is happening. I made a screenshot because their support team seems to NOT understand what we are writing to them and keeps on replying with the same email.  >:(
thanks for your help

Hello!

I had the same problem. The situation is like this:

1) You are a video contributor (even if you do not have many videos - I don't know your situation)
2) Video contributors were sent in the past invitation to ESP. That is why you did not received one this month.
3) Your ESP account needs activation. That is why you get that error.
4) You received in the past (1-2 years ago) ESP account activation e-mail but you did not activate.
5) If you find that e-mail it contains the link needed to activate. That is all. Otherwise you need to wait for their response.
6). You need to copy & paste the link in the e-mail, not click on it.
7). For me at least, that activated my account and I had access to ESP. For a few days. Then suddenly again it stated my account was not setup for ESP, and there doesn't seem to be anything I can do about that.  :o

« Reply #323 on: February 20, 2017, 12:03 »
0
I have heard that the stats target for today the 20th, is now pushed out - not this week, no eta as of yet.

What a surprize!  ::)

I wonder if they'll get the stats out before 6 months are up? >:(

« Last Edit: February 20, 2017, 12:06 by Sammy the Cat »

« Reply #324 on: February 20, 2017, 12:20 »
+1
When I go to the Royalties tab, then the Export tab and download the "iStock Historical Royalties" file all the past earnings stated there for each month are wrong when compared to this info http://www.istockphoto.com/user_stats.php?Offset=0&DownloadsGraphFileType and what I actually got paid. Anyone else have slightly different numbers there? And I dont mean just December, but all the months.


Yes, mine are different, not by a large $ amount, but by a huge %age.

I have very little confidence in their ability to report things properly and zero confidence of them to do it in a timely manner. I don't have much confidence of them to get it correct either.


 

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