MicrostockGroup
Agency Based Discussion => iStockPhoto.com => Topic started by: superdone on February 15, 2017, 17:15
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I want to delete a photo of my portfolio because I see an error that I want to fix.
I would like to navigate on a page of IS site where there is the list of my photos.I don't mean the portfolio but the page where is the status of my photos.....pending, active,...so I can select and delete the one I want.
It seems I can't find this page anymore after ESP coming.
Please help me.
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I want to delete a photo of my portfolio because I see an error that I want to fix.
I would like to navigate on a page of IS site where there is the list of my photos.I don't mean the portfolio but the page where is the status of my photos.....pending, active,...so I can select and delete the one I want.
It seems I can't find this page anymore after ESP coming.
Please help me.
We haven't been allowed to deactivate files for a few months now.
The only thing is to ask Support to deactivate for you.
They're heavily overburdened at the moment, so you may have to wait a while for a reply - or they might be glad to have a question that doesn't concern ESP and reply quickly! Who knows?
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Thanks for the answer.
From page esp.gettyimages.com...I click in the upper right corner "Need help?" link. In the next page I click at the bottom "contact us" link...then the new page tells me that the page is not working....so I can't contact IS staff :-(((
Is there another way to directly contact IS?
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Thanks for the answer.
From page esp.gettyimages.com...I click in the upper right corner "Need help?" link. In the next page I click at the bottom "contact us" link...then the new page tells me that the page is not working....so I can't contact IS staff :-(((
Is there another way to directly contact IS?
I don't know if this link will open for you:
https://accountmanagement.gettyimages.com/Help/SupportTicket (https://accountmanagement.gettyimages.com/Help/SupportTicket)
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Yes it is :-(
Tha page is not available....google suggests to delete cookies.....I don't know.
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Sorry, I have no other suggestions.
Can you get into the iS forums?
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I managed to contact support by going here: https://accountmanagement.gettyimages.com/Account/Profile and clicking on Contact Us tab.