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Author Topic: How to see my photos on IS site?  (Read 929 times)

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« on: February 15, 2017, 17:15 »
0
I want to delete a photo of my portfolio because I see an error that I want to fix.

I would like to navigate on a page of IS site where there is the list of my photos.I don't mean the portfolio but the page where is the status of my photos.....pending, active,...so I can select and delete the one I want.

It seems I can't find this page anymore after ESP coming.

Please help me.


ShadySue

  • There is a crack in everything
« Reply #1 on: February 15, 2017, 17:22 »
0
I want to delete a photo of my portfolio because I see an error that I want to fix.

I would like to navigate on a page of IS site where there is the list of my photos.I don't mean the portfolio but the page where is the status of my photos.....pending, active,...so I can select and delete the one I want.

It seems I can't find this page anymore after ESP coming.

Please help me.

We haven't been allowed to deactivate files for a few months now.
The only thing is to ask Support to deactivate for you.
They're heavily overburdened at the moment, so you may have to wait a while for a reply - or they might be glad to have a question that doesn't concern ESP and reply quickly! Who knows?

« Reply #2 on: February 15, 2017, 17:31 »
0
Thanks for the answer.

From page esp.gettyimages.com...I click in the upper right corner "Need help?" link. In the next page I click at the bottom "contact us" link...then the new page tells me that the page is not working....so I can't contact IS staff :-(((

Is there another way to directly contact IS?

ShadySue

  • There is a crack in everything
« Reply #3 on: February 15, 2017, 17:47 »
0
Thanks for the answer.

From page esp.gettyimages.com...I click in the upper right corner "Need help?" link. In the next page I click at the bottom "contact us" link...then the new page tells me that the page is not working....so I can't contact IS staff :-(((

Is there another way to directly contact IS?

I don't know if this link will open for you:
https://accountmanagement.gettyimages.com/Help/SupportTicket


« Reply #4 on: February 15, 2017, 17:50 »
0
Yes it is :-(

Tha page is not available....google suggests to delete cookies.....I don't know.

ShadySue

  • There is a crack in everything
« Reply #5 on: February 15, 2017, 17:58 »
0
Sorry, I have no other suggestions.

Can you get into the iS forums?

« Reply #6 on: February 15, 2017, 18:46 »
0
I managed to contact support  by going here: https://accountmanagement.gettyimages.com/Account/Profile and clicking on Contact Us tab.


 

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